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Service Desk Analyst Intern Jobs in Washington (NOW HIRING)

MKS2 Technologies

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Service Desk Analyst Location: On-site in Arlington, VA. Clearance: DoD Secret Pay Rate: $30-$35/hr Skills: * High school diploma or equivalent. * At start date, must possess an IAT level II ...

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Job Title Service Desk Analyst Location Arlington - Arlington, VA 22201 US (Primary) Job Type Part-Time Category Information Technology Career Level Experienced (Non-Manager) Travel Required No ...

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

CRDF Global is hiring a part-time Service Desk Analyst to support staff technology needs and to build AI agents and automations that handle routine support requests. The work splits evenly between ...

Astrion

Enterprise Service Desk Analyst

Columbia, MD

$40K - $55K/yr

Overview Enterprise Service Desk Analyst LOCATION: Columbia, MD (ONSITE) JOB STATUS: Full-time CLEARANCE: Active Secret Clearance Required CERTIFICATION: CompTIA Security+ or equivalent 8140 ...

Astrion

Enterprise Service Desk Analyst

Columbia, MD · On-site

$20.25 - $27.75/hr

Overview Enterprise Service Desk Analyst LOCATION: Columbia, MD (ONSITE) JOB STATUS: Full-time CLEARANCE: Active Secret Clearance Required CERTIFICATION: CompTIA Security+ or equivalent 8140 ...

Highrise Consulting Inc

Service Desk Analyst

Bethesda, MD · On-site

$24 - $28/hr

Service Desk Analysts receive inbound calls and provide functional customer service and application software assistance to business applicants of the Federal Grants Lifecycle. Candidate must be ...

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

Experience in a Service Desk, IT Support, or Help Desk environment. * Strong analytical and customer service skills. * Ability to document procedures and create end-user guides. * Experience working ...

kgs

Service Desk Analyst

Vienna, VA

$20.50 - $28/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

Koniag, Inc.

Service Desk Analyst

Vienna, VA · On-site

$30 - $35/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

kgs

Service Desk Analyst

Vienna, VA · On-site

$20.50 - $28/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

Anduril Industries

Service Desk Analyst

Washington, DC

$23.25 - $31.75/hr

A minimum of 3+ years of experience in a service desk technical role. * Excellent knowledge of PC and Apple hardware. * Extremely detailed oriented. * Excellent customer service. * Excellent ...

TEKsystems

Service Desk Analyst

Reston, VA · Remote

$15 - $18/hr

The service desk only gets about 90 tickets daily and only a small fraction of those will be escalated to this remote person. Skills Troubleshooting, Customer service, Windows 10, Active directory ...

Anduril Industries

Service Desk Analyst

Washington, DC · On-site

$77K - $102K/yr

A minimum of 3+ years of experience in a service desk technical role. * Excellent knowledge of PC ... This third-party service provider provides risk-intelligence services that may include analysis of ...

SecuriGence

Tier 2 Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 2 Service Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 2 Service Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 2 Service Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS

Tier 2 Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 41640 Summary Tier 2 Service Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

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Service Desk Analyst Intern information

What is the difference between Service Desk Analyst Intern vs Service Desk Technician?

AspectService Desk Analyst InternService Desk Technician
CredentialsTypically pursuing or recently completed relevant certifications or degreesUsually holds certifications like CompTIA A+ or similar
Work EnvironmentInternship setting, often in training or learning phaseFull-time or part-time support role in IT helpdesk
Employer & IndustryEntry-level, often in IT service providers or corporate IT departmentsIT support teams across various industries
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding support technician responsibilities

The Service Desk Analyst Intern is an entry-level position focused on gaining experience in IT support, often as part of a training program. In contrast, the Service Desk Technician is a more experienced support role responsible for resolving user issues. Both roles require foundational IT knowledge and certifications, but the intern role emphasizes learning and development, while the technician role involves direct support responsibilities.

What are the most commonly searched types of Service Desk Analyst jobs in Washington? The most popular types of Service Desk Analyst jobs in Washington are:
What cities in Washington are hiring for Service Desk Analyst Intern jobs? Cities in Washington with the most Service Desk Analyst Intern job openings:
Service Desk Analyst Intern jobs near you

Service Desk Analyst

MKS2 Technologies

Arlington, VA • On-site

$30 - $35/hr

Full-time

Posted 28 days ago

Job description

Service Desk Analyst 
Location: On-site in Arlington, VA.

Clearance: DoD Secret
Pay Rate: $30-$35/hr
Skills:

  • High school diploma or equivalent.
  • At start date, must possess an IAT level II certification in ACTIVE status:
    • CCNA Security
    • CySA+
    • GICSP
    • GSEC
    • Security+CE
    • CND
    • SSCP
  • 3+ years' experience as a service desk analyst with proven experience in ongoing support of client-specific application systems.
  • Physical requirements of lifting and/or pulling up to 40lbs.; sitting, bending, and standing.
  • The equipment used in this position includes, but is not limited to, computers, servers, and network devices.
  • Demonstrate excellent communication skills, both verbal and written, to support incoming customer support calls and emails.
  • Analytically inclined with attention to detail and accuracy, and consistent follow-through to assure problems are resolved, with the ability to respond to last-minute requests.
  • Identify and articulate key information in an efficient and timely manner, and exercise discretion and independent judgment when handling situational occurrences.
  • Analyze and recommend alternative solutions to meet customer needs, while building credibility and trust with customers.
  • Identify areas of opportunity to improve customer satisfaction and demonstrate excellent multitasking and time management skills.
  • Support the team process and participate in cross-functional teams in a fast-paced and ITIL transitional environment.

Essential Duties and Responsibilities: This position will include, but is not limited to, the following tasks:

  • Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents, software installation, printer support, and hardware support (desktop, laptop, peripheral).
  • Perform in-person customer service and phone support service to 4,000 end-user community.
  • Perform trouble ticket action to include updates with quality notes, customer communication, and resolution within established service level agreements.
  • Provide VIP support and communication regarding the status of incident troubleshooting and resolution.
  • Handle efficiently a high-volume ticket queue by supporting 50 - 100 tickets daily.
  • Participate in all meetings, such as, but not limited to, weekly staff meetings, weekly training, Weekly Ticket Tag-Up, etc.
  • Prepare accurate documentation to support and maintain a working knowledge base of service desk processes, including pertinent guidelines, regulations, compliance issues, documentation requirements, and application reference materials.
  • Document, maintain, and store specific information, including as-built diagrams and SOPs/Job Aides.
  • Support focus teams or specialized projects to promote rapid improvement and turnaround.
  • Maintain a professional and pleasant manner using proper customer service skills via telephone and/or email.
  • Operate a 24x7x365 Service Desk.
  • Responsible for handling after-hours on-call support (when necessary).
  • Other duties as assigned.

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