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Service Desk Analyst Intern Jobs in Seattle, WA (NOW HIRING)

Zumiez

Service Desk Analyst

Lynnwood, WA · On-site

$22.75 - $31/hr

Purpose: The Service Desk Analyst serves as the first point of contact for all end users including but not limited to, Store locations, Field Teams, Home office and distribution center staff ...

NEOGOV

Service Desk Analyst

Kirkland, WA · On-site

$23.25 - $31.75/hr

The City of Kirkland's Information Technology Department is seeking to hire a Service Desk Analyst. The role involves troubleshooting, diagnosing, and resolving issues with desktop computer hardware ...

Hermanson Company

Senior Service Desk Analyst

Kent, WA · On-site

$75K - $90K/yr

Serve as escalation point for complex service desk tickets. * Diagnose and resolve advanced hardware, software, and access issues. * Administer Microsoft 365 environment (user provisioning, access ...

Hermanson Company

Senior Service Desk Analyst

Kent, WA · On-site

$75K - $90K/yr

Serve as escalation point for complex service desk tickets. * Diagnose and resolve advanced hardware, software, and access issues. * Administer Microsoft 365 environment (user provisioning, access ...

Sky Systems, Inc. (SkySys)

IT Analyst

Everett, WA · On-site

Required : • Seasoned IT Analyst / Service Desk Analyst with VERY strong customer service and communication (both verbal and written) skills. • Must be detail-oriented. • Able to lead the ...

iSpot

Deal Desk Analyst

Bellevue, WA · On-site

$90K - $111K/yr

As a Deal Desk Analyst, you will partner with our Senior Director of Revenue Operations and ... Preferred Skills: * 5+ years of experience in consulting services partnering with sales teams to ...

Oracle

Service Desk Team Leader

Seattle, WA · On-site

The Service Desk Team Lead is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

Brooks Running

Manager, IT Service Desk

Seattle, WA

You will leverage data and analytics to evaluate service and identify continuous improvement ... Service Desk Leadership * Lead a team of technology professionals to provide global service desk ...

Georgia IT, Inc.

Help Desk Analyst - Seattle, WA

Seattle, WA · On-site

$23.25 - $31.75/hr

Georgia IT, Inc. is seeking a Help Desk Analyst to join their team in Seattle, WA. The role ... helpdesk services. Responsibilities : • Good interpersonal skills, working with non-technical ...

Seattleu

Service Desk Technician

Seattle, WA · On-site

$48K - $52K/yr

Monitor incoming service channels and the ticketing system and respond to customer requests in a ... Advanced analytical and technical problem-solving skills. * Self-starter with attention to detail ...

Oracle

Support Team Leader

Seattle, WA · On-site

The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

As a Technology Solution Center Analyst within PNC's Service Desk organization, you will be based in Columbus, OH. Location: Remote (Columbus, OH) Schedule: Saturday - Wednesday 12:30PM - 9:30PM EST ...

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

As a Technology Solution Center Analyst within PNC's Service Desk organization, you will be based in Denver, CO or Phoenix, AZ. Location: Remote (Must be close to Denver, Co or Phoenix, AZ with an ...

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All JobsService Desk Analyst Intern JobsService Desk Analyst Intern Jobs in Seattle, WA

Service Desk Analyst Intern information

See Seattle, WA salary details

$13

$25

$47

How much do service desk analyst intern jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for service desk analyst intern in Seattle, WA is $25.61, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $27.88 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst Intern vs Service Desk Technician?

AspectService Desk Analyst InternService Desk Technician
CredentialsTypically pursuing or recently completed relevant certifications or degreesUsually holds certifications like CompTIA A+ or similar
Work EnvironmentInternship setting, often in training or learning phaseFull-time or part-time support role in IT helpdesk
Employer & IndustryEntry-level, often in IT service providers or corporate IT departmentsIT support teams across various industries
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding support technician responsibilities

The Service Desk Analyst Intern is an entry-level position focused on gaining experience in IT support, often as part of a training program. In contrast, the Service Desk Technician is a more experienced support role responsible for resolving user issues. Both roles require foundational IT knowledge and certifications, but the intern role emphasizes learning and development, while the technician role involves direct support responsibilities.

Service Desk Analyst Intern jobs near you

Service Desk Analyst

Zumiez

Lynnwood, WA • On-site

$22.75 - $31/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Zumiez rating

4.8

Company rating: 4.8 out of 10

Based on 173 frontline employees who took The Breakroom Quiz

92nd of 104 rated fashion retailers

Job description

Purpose:
The Service Desk Analyst serves as the first point of contact for all end users including but not limited to, Store locations, Field Teams, Home office and distribution center staff,
Objective:
To provide a world class customer experience for the End User by supporting the organization in any and all IT related issues
Responsibilities:
  • Deliver a World Class Customer Experience
  • Provide Technical support for the End User Tower -- resolving common hardware, software or network related issues through diagnosis, trouble shooting, solutions and documentation.
  • Provide Stores world class IT support regarding POS, peripherals, LAN, WAN, mobile, web-based applications or any other issues Stores need to support our customer.
  • Provide Home Office and Distribution center world class IT Support regarding hardware, phones, network, application and web-based applications.
  • Configure computer and telecommunications equipment and repair as needed.
  • Answers phone calls and responds to voice mails.
  • Handle IT related incidents through a ticket que management system driving tickets to resolution with urgency, efficiency and accuracy.
  • Handle walk up customers to the IT Service Desk location at home office.
  • Documentation -- New IT procedures, maintain/update existing Standard operating procedures, ticket history notes.
  • Escalation of high-level incidents to appropriate teams with urgency, ownership and follow through.
  • Familiarize with the People, process, operating framework and technology of the organization.
  • Provide World Class support during business hours for Stores, Home office and distribution center teams.
  • Provide World Class On-Call support to Stores, Home office and Distribution center teams after operating hours.

Attributes:
  • Positive, Adaptable, Solution oriented
  • Customer Experience focused.
  • Aggressive, Competitive, Committed, Energetic
  • Natural problem solver
  • Self-motivated
  • Team player
  • Multitasker
  • Calm, patient, empathetic,
  • Urgent
  • Attention to detail.
  • Passion for technology
  • Curious & active Self learner
  • Willingness to step outside of your comfort zone
  • Flexible schedule with the ability to work during operating hours including evenings, weekends and holidays.
  • Available to support the business in a rotating 24/7 on call environment.

Skills:
  • Communication -- Listening, writing, verbal, non-verbal, questioning.
  • Knowledge -- Technical, business, ITSM (useful)
  • Customer Service Experience
  • Trouble shooting
  • Problem solving
  • Time Management & Personal Organization

Preferred Qualifications & Experience:
  • Customer Service experience preferably in a retail environment
  • Experience with Retail technology
  • Experience with Windows, Mac and Linux operating systems
  • Basic understanding of computer networking systems
  • Bachelor's degree in IT or equivalent experience preferred.
  • IT technical certification preferred (A+, MCP, MCSE, or MCSA)

Physical Demands and Work Environment:
  • Ability to sit at a workstation in an office environment for extended periods of time and work on a PC without limitations.
  • Ability to move about, sit, bend, and squat in an office environment in order to access files and gather information.
  • Occasional travel to Zumiez production locations, stores and events may be required.
  • Ability to lift 30lbs occasionally.

Partners with others to ensure Zumiez creates an empowered, fair & honest, teaching & learning-based, aggressive, competitive, and fun work environment for all our employees including:
  • Anchors all interactions and practices around Zumiez' Cultural Values.
  • Partners with Service Desk analysts and Infrastructure engineers to ensure components are secure, fast, stable and easy to support
  • Seeks continual self-improvement through independent and relevant knowledge gathering and seeking internal and external training opportunities

Attributes:
  • Humble, curious, and a voracious learner
  • Forward thinking, creative, and collaborative
  • Approachable, calm, and confident
  • High degree of emotional intelligence
  • Precise and effective in verbal and written communication
  • Embraces risk, hates the status quo and rules, and fosters the idea that fair is almost never equal
  • Seeks creative solutions, dives into the unknown, and feels comfortable out on limbs
  • Thrives in the complexity of working through influence without authority
  • Natural problem solver and differentiates where in the technology stack an incident occurs.

Preferred Qualifications & Experience:
  • BA/BS in Information Technology, Computer Science or equivalent field experience but not required.
  • Demonstrated proficiency in both Windows and Mac Operating Systems.
  • 3 -- 5 years of experience of database, network or ideally system administration but not required.
  • 3 -- 5 years of experience with scripting and automation tools, JAMF and/or BigFix experience a plus but not required.
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of securely deploying end user devices to field teams.

Physical Demands and Work Environment:
  • Ability to sit at a workstation in an office environment for extended periods of time and work on a PC without limitations.
  • Ability to move about, sit, bend, and squat in an office environment to access files and gather information.

Benefits:
  • Salary Range: $21.00 t0 $25.00 per hr.
  • Medical, Dental, & Vision Insurance, following an initial wait period
  • Matched 401k after meeting qualifications
  • Paid Parental Leave
  • Sick Time Eligible
  • Life Insurance
  • Paid Vacation
  • Stock Purchas Program
  • Open, casual, pet-friendly office environment
  • Employee Discount on Zumiez product
  • On-site skate park, on-site cafeteria

Purpose:
The Service Desk Analyst serves as the first point of contact for all end users including but not limited to, Store locations, Field Teams, Home office and distribution center staff,
Objective:
To provide a world class customer experience for the End User by supporting the organization in any and all IT related issues
Responsibilities:
  • Deliver a World Class Customer Experience
  • Provide Technical support for the End User Tower -- resolving common hardware, software or network related issues through diagnosis, trouble shooting, solutions and documentation.
  • Provide Stores world class IT support regarding POS, peripherals, LAN, WAN, mobile, web-based applications or any other issues Stores need to support our customer.
  • Provide Home Office and Distribution center world class IT Support regarding hardware, phones, network, application and web-based applications.
  • Configure computer and telecommunications equipment and repair as needed.
  • Answers phone calls and responds to voice mails.
  • Handle IT related incidents through a ticket que management system driving tickets to resolution with urgency, efficiency and accuracy.
  • Handle walk up customers to the IT Service Desk location at home office.
  • Documentation -- New IT procedures, maintain/update existing Standard operating procedures, ticket history notes.
  • Escalation of high-level incidents to appropriate teams with urgency, ownership and follow through.
  • Familiarize with the People, process, operating framework and technology of the organization.
  • Provide World Class support during business hours for Stores, Home office and distribution center teams.
  • Provide World Class On-Call support to Stores, Home office and Distribution center teams after operating hours.

Attributes:
  • Positive, Adaptable, Solution oriented
  • Customer Experience focused.
  • Aggressive, Competitive, Committed, Energetic
  • Natural problem solver
  • Self-motivated
  • Team player
  • Multitasker
  • Calm, patient, empathetic,
  • Urgent
  • Attention to detail.
  • Passion for technology
  • Curious & active Self learner
  • Willingness to step outside of your comfort zone
  • Flexible schedule with the ability to work during operating hours including evenings, weekends and holidays.
  • Available to support the business in a rotating 24/7 on call environment.

Skills:
  • Communication -- Listening, writing, verbal, non-verbal, questioning.
  • Knowledge -- Technical, business, ITSM (useful)
  • Customer Service Experience
  • Trouble shooting
  • Problem solving
  • Time Management & Personal Organization

Preferred Qualifications & Experience:
  • Customer Service experience preferably in a retail environment
  • Experience with Retail technology
  • Experience with Windows, Mac and Linux operating systems
  • Basic understanding of computer networking systems
  • Bachelor's degree in IT or equivalent experience preferred.
  • IT technical certification preferred (A+, MCP, MCSE, or MCSA)

Physical Demands and Work Environment:
  • Ability to sit at a workstation in an office environment for extended periods of time and work on a PC without limitations.
  • Ability to move about, sit, bend, and squat in an office environment in order to access files and gather information.
  • Occasional travel to Zumiez production locations, stores and events may be required.
  • Ability to lift 30lbs occasionally.

Partners with others to ensure Zumiez creates an empowered, fair & honest, teaching & learning-based, aggressive, competitive, and fun work environment for all our employees including:
  • Anchors all interactions and practices around Zumiez' Cultural Values.
  • Partners with Service Desk analysts and Infrastructure engineers to ensure components are secure, fast, stable and easy to support
  • Seeks continual self-improvement through independent and relevant knowledge gathering and seeking internal and external training opportunities

Attributes:
  • Humble, curious, and a voracious learner
  • Forward thinking, creative, and collaborative
  • Approachable, calm, and confident
  • High degree of emotional intelligence
  • Precise and effective in verbal and written communication
  • Embraces risk, hates the status quo and rules, and fosters the idea that fair is almost never equal
  • Seeks creative solutions, dives into the unknown, and feels comfortable out on limbs
  • Thrives in the complexity of working through influence without authority
  • Natural problem solver and differentiates where in the technology stack an incident occurs.

Preferred Qualifications & Experience:
  • BA/BS in Information Technology, Computer Science or equivalent field experience but not required.
  • Demonstrated proficiency in both Windows and Mac Operating Systems.
  • 3 -- 5 years of experience of database, network or ideally system administration but not required.
  • 3 -- 5 years of experience with scripting and automation tools, JAMF and/or BigFix experience a plus but not required.
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of securely deploying end user devices to field teams.

Physical Demands and Work Environment:
  • Ability to sit at a workstation in an office environment for extended periods of time and work on a PC without limitations.
  • Ability to move about, sit, bend, and squat in an office environment to access files and gather information.

Benefits:
  • Salary Range: $21.00 t0 $25.00 per hr.
  • Medical, Dental, & Vision Insurance, following an initial wait period
  • Matched 401k after meeting qualifications
  • Paid Parental Leave
  • Sick Time Eligible
  • Life Insurance
  • Paid Vacation
  • Stock Purchas Program
  • Open, casual, pet-friendly office environment
  • Employee Discount on Zumiez product
  • On-site skate park, on-site cafeteria

What Zumiez employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Zumiez logo

About Zumiez

Sourced by ZipRecruiter

Zumiez, headquartered in Lynnwood, WA, US, operates within the retail industry, specifically focusing on skateboarding, snowboarding, and motocross equipment, apparel, and accessories. Founded in 1978 by Thomas Campion and Gary Haakenson, the company initially catered solely to the local surf and skate crowd but eventually expanded its reach both nationally and globally. Today, Zumiez has more than 600 stores worldwide. The company prides itself on providing localized merchandise that resonates with local youth culture, underscoring its commitment to fostering a sense of community and connectedness. The core mission of Zumiez is to offer consumers the best selection of products relevant to their lifestyles and interests in an exciting and fast-paced environment.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Lynnwood, WA, US

Year founded

1978

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