ZipRecruiter

Log In

1

Associate Service Desk Analyst Jobs in Washington

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3 ...

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

VPN, Terminal Services, and Citrix. - Maintain and documentation for hardware, applications and SOP ... Associates/Bachelor's Degree in IT or related field. - Knowledge of the full stack of Microsoft ...

XPERTECHS

Service Desk Specialist

Columbia, MD

Analyze trends for ways to prevent future problems and alert management to emerging trends in ... This position requires a minimum of an Associate's Degree (with a Bachelor's degree preferred); at ...

Decision Point

Service Desk Lead

Reston, VA · On-site

Service Desk Lead ID 2025-3177 Job Locations US Category Information Technology Type Regular ... Conduct ticket quality reviews, trend analysis, and root cause identification for recurring issues.

ICF

Service Desk Manager

Washington, DC · Hybrid

Maintain data integrity for reporting and trend analysis. * Coordinate staffing and resource ... Prepare and present service desk performance reporting for governance forums, program management ...

A&T Systems

Service Desk Technician

MD · On-site

Associate's degree in Computer Science, Information Systems, Information Technology, or a related ... HDI Support Center Analyst (HDI-SCA) * HDI Customer Service Representative (HDI-CSR) * Microsoft or ...

Analygence

Service Desk Agent

Washington, DC · On-site

$18 - $23.25/hr

Monitor shared CISA inbox for incidents and assign them appropriately to the Watch Analysts for ... Additional (2) two years of experience may be substituted with an Associate's degree. * Additional ...

UNISSANT

Service Desk Manager

Washington, DC · On-site

Monitor and analyze service desk performance and implement improvements to enhance customer experience and operational effectiveness. * Ensure compliance with SLAs and other service performance ...

previous page

Showing results 41-60

All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Washington

Associate Service Desk Analyst information

See Washington salary details

$16

$27

$40

How much do associate service desk analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for associate service desk analyst in Washington is $27.28, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $30.48 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

What are popular job titles related to Associate Service Desk Analyst jobs in Washington? For Associate Service Desk Analyst jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Associate Service Desk Analyst jobs in Washington look for? The top searched job categories for Associate Service Desk Analyst jobs in Washington are:
What cities in Washington are hiring for Associate Service Desk Analyst jobs? Cities in Washington with the most Associate Service Desk Analyst job openings:
Associate Service Desk Analyst jobs near you

NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance

GDIT

Quantico, VA

$25.63 - $31.52/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

88th of 223 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret

Public Trust/Other Required:

None

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Executive Support, Help Desk Support, IT End User Support, IT Service Desk

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Help Desk Analyst Tier 2 at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Help Desk Analyst Tier 2, the work you'll do at GDIT will be impactful to the mission of the IT Technology Development division within the NCIS ITD organization in Quantico, VA.

  • Initiate and resolves service request/problem incidents

  • Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems

  • Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records

  • Route calls to product line specialists, application, or system support specialists.

  • Stays in communication with the HQ Front desk for continual support

  • Has a work cell phone for bad weather or significant building closures

  • All VIP ticketing communication is handled as high priority.

  • Maintains and updates records and tracking databases

  • Alerts management to recurring problems and patterns of problems

  • Works with system administrators and developers to ensure services/incidents are completed

  • Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

WHAT YOU'LL NEED TO SUCCEED (Required):

Bring your engineering expertise along with a drive for innovation to GDIT. Our Help Desk Analyst Tier 2 must have:

  • Security Clearance Level: Active Top Secret clearance.

  • Required Experience: 5+years of IT support experience in a Help Desk environment

  • Experience with Cisco switches and routers

  • Required Certifications: Security+ CE

  • Education: High School Diploma. AAS Preferred.

  • Location: Onsite at Quantico, VA

  • US Citizenship required

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

  • Growth: AI-powered career tool that identifies career steps and learning opportunities

  • Support: An internal mobility team focused on helping you achieve your career goals

  • Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

  • Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#NCIScareers

The likely hourly rate for this position is between $25.63 - $31.52. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA VA Quantico

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What General Dynamics Information Technology employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

General Dynamics Information Technology logo

About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

View All General Dynamics Information Technology Jobs

Apply