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Associate Service Desk Analyst Jobs in Washington

Socket.dev

Support Desk Analyst

Reston, VA · On-site

$60 - $80/hr

Respond to user inquiries, incidents, service requests, access questions, and functional support ... High school diploma required; associate or bachelor's degree preferred Preferred Qualifications:

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance ... The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel ...

Inadev

Support Desk Analyst

Reston, VA · Hybrid

$70K - $80K/yr

You will respond to questions, document incidents and service requests, troubleshoot common issues ... required; associate or bachelor's degree preferred Preferred Qualifications: - Federal IT ...

ASM Research

Service Desk Manager

Lorton, VA · On-site

Supervise, schedule, and mentor Service Desk Analysts/Agents handling customer calls, chats, and ... Associate's or Bachelor's degree, or Associate degree +2 years relevant experience, or 4 years ...

Inadev

Support Desk Analyst

Reston, VA · On-site

$70K - $80K/yr

You will respond to questions, document incidents and service requests, troubleshoot common issues ... required; associate or bachelor's degree preferred Preferred Qualifications: - Federal IT ...

Inadev

Support Desk Analyst

Reston, VA · On-site

$70K - $80K/yr

You will respond to questions, document incidents and service requests, troubleshoot common issues ... required; associate or bachelor's degree preferred Preferred Qualifications: - Federal IT ...

ASM Research

Service Desk Lead

Lorton, VA · On-site

Supervise, schedule, and mentor Service Desk Analysts/Agents handling customer calls, chats, and ... Bachelor's degree, or Associate degree +2 years relevant experience, or 4 years relevant experience ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

ASM Research

Service Desk Lead

Lorton, VA · On-site

Supervise, schedule, and mentor Service Desk Analysts/Agents handling customer calls, chats, and ... Bachelor's degree, or Associate degree +2 years relevant experience, or 4 years relevant experience ...

TEKsystems

Help Desk Analyst

Catonsville, MD

$18 - $19/hr

Description We are seeking a customer-focused Tier 1 Service Desk Analyst to join our managed services support team. This role will serve as the first point of contact for end users and will provide ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

TEKsystems

Help Desk Analyst

Catonsville, MD

$18 - $19/hr

Description We are seeking a customer-focused Tier 1 Service Desk Analyst to join our managed services support team. This role will serve as the first point of contact for end users and will provide ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Inadev

Junior Support Desk Analyst

Reston, VA · Hybrid

$45K - $55K/yr

The Junior Support Desk Analyst supports front-line assistance for users under the guidance of ... associate or bachelor's degree preferred Preferred Qualifications: - Federal IT, service desk, call ...

Inadev

Junior Support Desk Analyst

Reston, VA · On-site

$45K - $55K/yr

The Junior Support Desk Analyst supports front-line assistance for users under the guidance of ... associate or bachelor's degree preferred Preferred Qualifications: - Federal IT, service desk, call ...

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All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Washington

Associate Service Desk Analyst information

See Washington salary details

$16

$27

$40

How much do associate service desk analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for associate service desk analyst in Washington is $27.28, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $30.48 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is an associate service desk analyst an entry level job?

Yes, an associate service desk analyst is typically considered an entry-level position that involves providing technical support, troubleshooting hardware and software issues, and assisting users. It often requires basic knowledge of IT tools and customer service skills, making it suitable for those starting their IT careers.

What does an associate service desk analyst do?

An associate service desk analyst provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, document incidents, and escalate complex issues to higher-level support, often using ticketing systems and remote tools. This role typically requires good communication skills and basic knowledge of IT systems and tools.

What is the average salary for an associate service desk analyst in the US?

The average salary for an associate service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while those with additional skills in troubleshooting, ticketing systems, or ITIL frameworks can earn higher wages.

What are the most commonly searched types of Service Desk Analyst jobs in Washington?

The most popular types of Service Desk Analyst jobs in Washington are:

What are popular job titles related to Associate Service Desk Analyst jobs in Washington?

For Associate Service Desk Analyst jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Associate Service Desk Analyst jobs in Washington look for?

The top searched job categories for Associate Service Desk Analyst jobs in Washington are:

What cities in Washington are hiring for Associate Service Desk Analyst jobs?

Cities in Washington with the most Associate Service Desk Analyst job openings:

Associate Service Desk Analyst jobs near you

Support Desk Analyst

Socket.dev

Reston, VA • On-site

$60 - $80/hr

Other

Posted 6 days ago

Key responsibilities

  • Respond to user inquiries, incidents, service requests, access questions, and functional support needs through approved support channels

  • Document tickets clearly with issue details, troubleshooting steps, user impacts, resolutions, and escalation notes

  • Triage, prioritize, resolve, or route tickets according to support procedures and service-level expectations

Job description

Position Summary:

The Support Desk Analyst provides front-line assistance to users and stakeholders. You will respond to questions, document incidents and service requests, troubleshoot common issues, route escalations, and help maintain a strong user support experience.

Key Responsibilities:
  • Respond to user inquiries, incidents, service requests, access questions, and functional support needs through approved support channels
  • Document tickets clearly with issue details, troubleshooting steps, user impacts, resolutions, and escalation notes
  • Triage, prioritize, resolve, or route tickets according to support procedures and service-level expectations
  • Use knowledge articles, runbooks, FAQs, and system guidance to provide accurate and consistent support
  • Coordinate with senior support staff, operations, DevSecOps, engineering, training, and communications teams on escalated issues
  • Support release hypercare, known-issue tracking, user notifications, and feedback collection
  • Identify recurring issues, documentation gaps, and improvement opportunities for the support knowledge base
  • Use AI-assisted support tools to summarize tickets, draft responses, search knowledge, and identify issue trends
PHYSICAL DEMANDS:
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
INTEGRITY AND COMPLIANCE NOTICE:

All information provided by applicants must be complete, truthful, and accurate. Any intentional misrepresentation of skills, experience, credentials, or identity may result in removal from consideration for this and future employment opportunities.

For positions supporting U.S. federal government contracts, applicants may be subject to background investigations and employment eligibility verification in accordance with federal regulations. Providing false information during this process may be subject to review and action as required under applicable federal laws and security regulations.

Inadev is proud to be an Equal Opportunity Employer and a federal contractor committed to compliance with all applicable EEO, OFCCP, and federal hiring standards.

RequirementsNon-Technical Requirements:
  • Must be a U.S. Citizen.
  • Must be willing to work a HYBRID Schedule (2 Days) in Reston, VA & client locations in the Washington D.C. area as required.
  • Ability to pass a 7-year background check and obtain/maintain a U.S. Government Clearance
  • Strong communication and presentation skills.
  • Must be able to prioritize and self-start.
  • Must be adaptable/flexible as priorities shift.
  • Must be enthusiastic and have passion for learning and constant improvement.
  • Must be open to collaboration, feedback and client asks.
  • Must enjoy working with a vibrant team of outgoing personalities.
Required Qualifications:
  • 2+ years of help desk, service desk, customer support, technical support, or user support experience
  • Experience documenting, triaging, and resolving tickets using an ITSM or ticketing tool
  • Strong customer-service, communication, organization, and problem-solving skills
  • Ability to follow support procedures, escalation paths, and documentation standards
  • Basic understanding of web applications, user access, troubleshooting, and business-process support
  • High school diploma required; associate or bachelor's degree preferred
Preferred Qualifications:
  • Federal IT modernization, government support desk, or financial-regulatory user support experience
  • Experience with ServiceNow, Jira Service Management, Zendesk, or equivalent ticketing tools
  • ITIL Foundation, HDI, CompTIA, or equivalent support certification
  • Familiarity with AI-assisted support, knowledge search, ticket summarization, or chatbot tools
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