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Associate Service Desk Analyst Jobs in Delaware (NOW HIRING)

FHR

MO427-Help Desk Analyst 10830

Dover, DE · On-site

$20.50 - $28/hr

... Desk Analyst 10830 This position is up to 14 months with the option of extension. The client is ... This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external ...

Focused HR Solutions

1.20. Help Desk Analyst

Bear, DE · On-site

$25 - $31/hr

W2 only. Our direct client has an opening for a Help Desk Analyst 1475 If you are interested ... Your hourly rate Top Skills & Years of Experience: 2 Years of Service Desk experience addressing ...

Boscov's

Customer Service Desk Associate - FT

Wilmington, DE · On-site

$14 - $19.50/hr

Customer Service Desk Associate Experienced Customer Service Desk Associates- Use your Retail Sales background to launch an exciting career in retail with one of the nation's leading retailers!

1 point system

Help Desk Analyst

Wilmington, DE · On-site

$20 - $27.25/hr

Hardware - Dell Laptops / desktops Software - MS O365, Adobe Acrobat, ServiceNow Customer service skills are very important. Technical troubleshooting skills a must Ability to communicate both oral ...

Owens & Minor

Sr. Pricing & Deal Desk Analyst

Dover, DE · On-site

$90K - $110K/yr

Owens & Minoris a global healthcare solutions company providing essential products, services and ... The Sr. Pricing & Deal Desk Analyst is a critical support role within the Deal Desk & Pricing team ...

Maximus

Junior CIC Analyst

Dover, DE · On-site

... , help desk, or service desk functions in an enterprise environment. - Hands-on experience ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...

Maximus

Junior CIC Analyst

Middletown, DE · On-site

... , help desk, or service desk functions in an enterprise environment. - Hands-on experience ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...

Maximus

Junior CIC Analyst

Seaford, DE · On-site

... , help desk, or service desk functions in an enterprise environment. - Hands-on experience ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...

Maximus

Junior CIC Analyst

Smyrna, DE · On-site

... , help desk, or service desk functions in an enterprise environment. - Hands-on experience ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...

Maximus

Junior CIC Analyst

Wilmington, DE · On-site

... , help desk, or service desk functions in an enterprise environment. - Hands-on experience ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...

Maximus

Junior CIC Analyst

Newark, DE · On-site

... , help desk, or service desk functions in an enterprise environment. - Hands-on experience ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...

Maximus

Junior CIC Analyst

Milford, DE · On-site

... , help desk, or service desk functions in an enterprise environment. - Hands-on experience ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...

Atlantic View

Front Desk Associate

Dewey Beach, DE · On-site

$16 - $18/hr

Front Desk Associate We are looking for a friendly, professional Front Desk Associate to serve as ... service and communication skills Organized, detail-oriented, and able to multitask Flexible ...

Planet Fitness

Front Desk Associate

New Castle, DE

$13.50 - $17.50/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Wilmington, DE

$13.50 - $17.50/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

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All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Delaware

Associate Service Desk Analyst information

See Delaware salary details

$14

$24

$35

How much do associate service desk analyst jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for associate service desk analyst in Delaware is $24.11, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the highest salary for a service desk?

The highest salary for an Associate Service Desk Analyst can reach around $60,000 to $70,000 annually, depending on experience, certifications, and location. Senior or specialized roles in IT support may offer higher compensation, especially with advanced skills or in high-demand areas.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP, salaries can increase significantly, especially for those with specialized skills in cybersecurity and threat detection.

What is the average salary for a service desk analyst?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA or ITIL can earn higher salaries.

What does a service desk analyst do?

A service desk analyst provides technical support to end-users by troubleshooting hardware, software, and network issues. They document incidents, resolve common problems, and escalate complex issues to specialized teams, often using ticketing systems and remote tools. Strong communication skills and knowledge of IT environments are essential for this role.
What are popular job titles related to Associate Service Desk Analyst jobs in Delaware? For Associate Service Desk Analyst jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Associate Service Desk Analyst jobs in Delaware look for? The top searched job categories for Associate Service Desk Analyst jobs in Delaware are:
What cities in Delaware are hiring for Associate Service Desk Analyst jobs? Cities in Delaware with the most Associate Service Desk Analyst job openings:
Associate Service Desk Analyst jobs near you

MO427-Help Desk Analyst 10830

FHR

Dover, DE • On-site

$20.50 - $28/hr

Other

Posted 17 days ago

Job description

Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week) Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)

Our direct client has an opening for a Help Desk Analyst 10830

This position is up to 14 months with the option of extension. The client is located in Dover, DE

If you are interested, please submit the following:

YOUR CURRENT RESUME

YOUR HOURLY RATE

Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)

Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week)

Interview: One phone call and one Teams meeting

Minimum typing speed of 35 words per minute at 95% accuracy

Role Description:

This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.

The technician troubleshoots, resolves, documents, and escalates tickets as necessary.

Excellent communication and customer service skills are a must.

The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.

Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent.

Role Details:

• Process all inbound telephone calls, emails, and tickets as assigned.

• Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.

• 95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.

• Basic troubleshooting of LAN/WAN issues

• Remote troubleshooting of desktop issues

• Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now)

• Proactive responsiveness to time sensitive issues.

• This is a diverse business process environment that requires independent critical thinking.

• Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.

• Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.

• Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.

• Responsible for reporting incident status and system outage notifications to customers, technical staff, and applicable management.