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Service Desk Analyst I Jobs in Delaware (NOW HIRING)

FHR

MO427-Help Desk Analyst 10830

Dover, DE · On-site

$20.50 - $28/hr

... Desk Analyst 10830 This position is up to 14 months with the option of extension. The client is ... This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external ...

defi AUTO LLC

Client Support Desk Analyst

Dover, DE · On-site

$60K - $75K/yr

The Client Service Desk is the hub of the organization as we interact with multiple departments and ... Analyze, troubleshoot, and resolve complex application issues * Triage cases to isolate issues and ...

1 point system

Help Desk Analyst

Wilmington, DE · On-site

$20 - $27.25/hr

Hardware - Dell Laptops / desktops Software - MS O365, Adobe Acrobat, ServiceNow Customer service skills are very important. Technical troubleshooting skills a must Ability to communicate both oral ...

Chesapeake Utilities

Energy Analyst I

Dover, DE · Hybrid

$52K - $87K/yr

Opportunity-Energy Logistics Analyst I Location-Hybrid Within Service Territory 2-3 Days in Office per week What makes us great... At the heart of our Company is a dedication to delivering energy ...

Carrington

Mortgage Wire Desk, II Analyst

Dover, DE · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Liaison with external service providers and financial institutions to resolve research requests and ...

Waters Corporation

Financial Analyst

New Castle, DE · Hybrid

The Financial Analyst I supports the Materials Sciences Division (MSD) Finance team in delivering ... service. With a focus on regulated, high-volume testing environments, our innovative portfolio ...

Waters Corporation

Financial Analyst

New Castle, DE · Hybrid

Overview The Financial Analyst I supports the Materials Sciences Division (MSD) Finance team in ... service. With a focus on regulated, high-volume testing environments, our innovative portfolio ...

Waters Corporation

Financial Analyst

New Castle, DE · Hybrid

OverviewThe Financial Analyst I supports the Materials Sciences Division (MSD) Finance team in ... service. With a focus on regulated, high-volume testing environments, our innovative portfolio ...

Waters Corporation

Financial Analyst

New Castle, DE · On-site

Overview The Financial Analyst I supports the Materials Sciences Division (MSD) Finance team in ... service. With a focus on regulated, high-volume testing environments, our innovative portfolio ...

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Showing results 1-20

All JobsService Desk Analyst I JobsService Desk Analyst I Jobs in Delaware

Service Desk Analyst I information

What is the difference between Service Desk Analyst I vs Service Desk Technician?

AspectService Desk Analyst IService Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like HDI or CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ common
Work EnvironmentHelp desk or call center setting, providing technical support to end-usersIT support environment, troubleshooting hardware and software issues for users
Employer & Industry UsageCommon in IT service providers, corporate IT departments, government agenciesUsed in similar settings, often interchangeable with Service Desk Analyst I in job listings

Both roles involve providing technical support, troubleshooting issues, and assisting end-users. The main difference lies in terminology; 'Service Desk Analyst I' emphasizes a focus on customer service and communication skills, while 'Service Desk Technician' may highlight technical troubleshooting skills. Employers often use these titles interchangeably, but the core responsibilities and qualifications are similar.

What are popular job titles related to Service Desk Analyst I jobs in Delaware?

For Service Desk Analyst I jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst I jobs in Delaware look for?

The top searched job categories for Service Desk Analyst I jobs in Delaware are:

What cities in Delaware are hiring for Service Desk Analyst I jobs?

Cities in Delaware with the most Service Desk Analyst I job openings:

Service Desk Analyst I jobs near you
Infographic showing various Service Desk Analyst I job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

1.20. Help Desk Analyst

Focused HR Solutions

Bear, DE • On-site

$25 - $31/hr

Contractor

Re-posted 27 days ago

Job description

Position Overview:
  • (Hybrid) Specialists work two days in the office and three days remotely from home.
  • Equipment to work from home is provided.
  • However, specialists could be asked to return to the office for meetings or events.
  • There is no travel required.
  • However, on rare occasions, specialists may be required to attend a meeting on-site in Dover, De
  • Work Hours: 10 am -7 pm
  • This position is for 12 months, with the option of extension, and is in New Castle, DE
  •  W2 only. 
 
Our direct client has an opening for a Help Desk Analyst  1475  
 
If you are interested, please submit the following:
  • Your current resume
  • Your hourly rate

Top Skills & Years of Experience: 2 Years of Service Desk experience addressing tier 1 or tier 2 IT support issues.
Basic Network Troubleshooting and Customer Service.
100% onsite at either Dover or New Castle
 
Application Details:
  • Interview Process: Preliminary Phone Interview followed by a video interview.
  • Duration: Phone - 15 minutes Video - 40 minutes
  • Remote, Hybrid, or On-site:  (Hybrid) Specialists work 2 days in the office and 3 days remotely from home.
  • Equipment to work from home is provided. However, specialists could be asked to return to the office for meetings or events.

Qualifications:
  • This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers. 
  • The technician troubleshoots, resolves, documents, and escalates tickets as necessary. 
  • Excellent communication and customer service skills are a must.
  • The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.  
  • This position is a first shift position but ideally, on occasion, the candidate should be willing to work alternate shifts.
  • Preferred Education:  A  Certification and Network   Certification or demonstrated equivalent.

Role Details:
  • Process all inbound telephone calls, emails, and tickets as assigned.
  • Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.
  • 95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues. 
  • Basic troubleshooting of  LAN/WAN issues
  • Remote troubleshooting of desktop issues
  • Thorough documentation and (when necessary) escalation of all incident t  

By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime. 
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About Focuses HR Solutions

Sourced by ZipRecruiter

Focused HR Solutions is a Certified Women Business Enterprise by WBENC. FHR is a full service staffing firm that assists clients nationwide with supplemental staff for their information technology departments on a contract, contract to hire, and direct hire basis. Our team has extensive experience providing full service staffing needs to small, medium and large clients. Focused HR Solutions provides services to technology-driven clients that include many of the most prominent firms in the United States. Our client base includes State and Local Governments, Software Vendors, top Fortune 500 Companies, as well as companies in the automotive, retail, financial, health care, and telecommunication industries. At Focused HR Solutions, we utilize technology to market our candidate’s skills and fulfill our client’s job assignments guaranteed.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Scottsdale, AZ, US

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