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Entry Level Help Desk Analyst Jobs in Delaware (NOW HIRING)

FHR

MO427-Help Desk Analyst 10830

Dover, DE · On-site

$20.50 - $28/hr

... a Help Desk Analyst 10830 This position is up to 14 months with the option of extension. The client is located in Dover, DE If you are interested, please submit the following: YOUR CURRENT RESUME ...

1 point system

Help Desk Analyst

Wilmington, DE · On-site

$20 - $27.25/hr

Hardware - Dell Laptops / desktops Software - MS O365, Adobe Acrobat, ServiceNow Customer service skills are very important. Technical troubleshooting skills a must Ability to communicate both oral ...

Focused HR Solutions

1.20. Help Desk Analyst

Bear, DE · On-site

$25 - $31/hr

Our direct client has an opening for a Help Desk Analyst 1475 If you are interested, please submit the following: * Your current resume * Your hourly rate Top Skills & Years of Experience: 2 Years of ...

sgsconsulting

Be Seen First

IT Help Desk support

Newark, DE · On-site

$25/hr

... plus). * Entry level position, all relevant experience considered, some PC support experience ... p Desk support. * Specialized Knowledge * Good troubleshooting and technical skills * Good ...

New

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...

Courser

IT Support Services I-Help Desk

Wilmington, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and ... This role requires strong analytical skills, technical knowledge, and a customer-oriented approach ...

New

Carrington

Mortgage Wire Desk, II Analyst

Dover, DE · On-site

$24 - $33.65/hr

  • Medical

  • Retirement

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

PTG

Coordination Engineer

Wilmington, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborate closely with Help Desk engineers and leadership to drive ticket progression and ... Ability to analyze information, gather critical details, and accurately document client requests ...

Courser

Coordination Engineer

Wilmington, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborate closely with Help Desk engineers and leadership to drive ticket progression and ... to analyze information, gather critical details, and accurately document client requests and ...

Sharecare

Lead Customer Service Rep

Dover, DE · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service ... Identifying trends in escalations and preparing data used to identify root cause analysis.

Accomplish Health Services, LL

Front Desk Specialist

Wilmington, DE · Remote

$15.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

Our mission is to help our patients achieve sustainable metabolic health, weight loss and wellness ... The Front Desk Specialist role is a mix of operations, clinical support, data analytics, internal ...

Accomplish Health Services, LL

Front Desk Specialist

Wilmington, DE · Remote

$15.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

Our mission is to help our patients achieve sustainable metabolic health, weight loss and wellness ... The Front Desk Specialist role is a mix of operations, clinical support, data analytics, internal ...

Accomplish Health Services, LL

Front Desk Specialist

Wilmington, DE · On-site

$15.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

Our mission is to help our patients achieve sustainable metabolic health, weight loss and wellness ... The Front Desk Specialist role is a mix of operations, clinical support, data analytics, internal ...

IKO Industries, Ltd.

Financial Analyst-Rebates

Wilmington, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

They will also assist in preparing analysis to aid in decision making to help drive sales, remain ... Preferred Bachelor's or Associates degree in Accounting, Business or Finance. * Entry level grads ...

IKO Industries, Inc

Financial Analyst-Rebates

Wilmington, DE

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

They will also assist in preparing analysis to aid in decision making to help drive sales, remain ... Preferred Bachelor's or Associates degree in Accounting, Business or Finance. * Entry level grads ...

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Entry Level Help Desk Analyst information

See Delaware salary details

$14

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$35

How much do entry level help desk analyst jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for entry level help desk analyst in Delaware is $24.11, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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What are the most commonly searched types of Help Desk Analyst jobs in Delaware?

The most popular types of Help Desk Analyst jobs in Delaware are:

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For Entry Level Help Desk Analyst jobs in Delaware, the most frequently searched job titles are:

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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $50,149 per year, or $24.1 per hour.

MO427-Help Desk Analyst 10830

FHR

Dover, DE • On-site

$20.50 - $28/hr

Other

Re-posted 23 days ago

Job description

Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week) Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)

Our direct client has an opening for a Help Desk Analyst 10830

This position is up to 14 months with the option of extension. The client is located in Dover, DE

If you are interested, please submit the following:

YOUR CURRENT RESUME

YOUR HOURLY RATE

Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)

Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week)

Interview: One phone call and one Teams meeting

Minimum typing speed of 35 words per minute at 95% accuracy

Role Description:

This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.

The technician troubleshoots, resolves, documents, and escalates tickets as necessary.

Excellent communication and customer service skills are a must.

The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.

Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent.

Role Details:

• Process all inbound telephone calls, emails, and tickets as assigned.

• Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.

• 95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.

• Basic troubleshooting of LAN/WAN issues

• Remote troubleshooting of desktop issues

• Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now)

• Proactive responsiveness to time sensitive issues.

• This is a diverse business process environment that requires independent critical thinking.

• Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.

• Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.

• Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.

• Responsible for reporting incident status and system outage notifications to customers, technical staff, and applicable management.