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Entry Level Help Desk Analyst Jobs in Delaware (NOW HIRING)

FHR

MO427-Help Desk Analyst 10830

Dover, DE · On-site

$20.50 - $28/hr

... a Help Desk Analyst 10830 This position is up to 14 months with the option of extension. The client is located in Dover, DE If you are interested, please submit the following: YOUR CURRENT RESUME ...

1 point system

Help Desk Analyst

Wilmington, DE · On-site

$20 - $27.25/hr

Hardware - Dell Laptops / desktops Software - MS O365, Adobe Acrobat, ServiceNow Customer service skills are very important. Technical troubleshooting skills a must Ability to communicate both oral ...

Focused HR Solutions

1.20. Help Desk Analyst

Bear, DE · On-site

$25 - $31/hr

Our direct client has an opening for a Help Desk Analyst 1475 If you are interested, please submit the following: * Your current resume * Your hourly rate Top Skills & Years of Experience: 2 Years of ...

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...

Owens & Minor

Sr. Pricing & Deal Desk Analyst

Dover, DE

$90K - $110K/yr

Health Savings Account (HSA)and401(k) -We offer these voluntary financial programs to help ... The Sr. Pricing & Deal Desk Analyst is a critical support role within the Deal Desk & Pricing team ...

Maximus

Junior CIC Analyst

Dover, DE · On-site

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Maximus

Junior CIC Analyst

Milford, DE · On-site

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Maximus

Junior CIC Analyst

Middletown, DE · On-site

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Maximus

Junior CIC Analyst

Smyrna, DE · On-site

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Maximus

Junior CIC Analyst

Seaford, DE · On-site

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Maximus

Junior CIC Analyst

Wilmington, DE · On-site

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Maximus

Junior CIC Analyst

Newark, DE · On-site

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Marriott

Front Desk Manager

Newark, DE

$16.50 - $21.50/hr

Help Drive the Success of Our Hotel Every Day. The Front Office Manager is one of the most ... Ability to analyze situations, make decisions quickly, and follow through effectively. Working ...

Marriott International

Front Desk Manager

Newark, DE · On-site

$16.50 - $21.50/hr

Help Drive the Success of Our Hotel Every Day. The Front Office Manager is one of the most ... Ability to analyze situations, make decisions quickly, and follow through effectively. Working ...

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All JobsHelp Desk Analyst JobsEntry Level Help Desk Analyst JobsEntry Level Help Desk Analyst Jobs in Delaware

Entry Level Help Desk Analyst information

See Delaware salary details

$14

$24

$35

How much do entry level help desk analyst jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for entry level help desk analyst in Delaware is $24.11, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does an Entry Level Help Desk Analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What jobs pay 4000 a week without a degree?

Entry level help desk analyst roles typically do not pay $4,000 a week; such high earnings are uncommon without advanced experience or certifications. High-paying jobs that may reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or certain trades, but generally not at entry level. Most roles paying this amount without a degree are in sales, entrepreneurship, or specialized technical fields with significant experience or commission-based pay structures.

What jobs pay $700 a day?

Entry level Help Desk Analyst roles typically do not pay $700 a day; such high daily rates are more common in specialized IT consulting, freelance cybersecurity, or contract positions requiring advanced skills and certifications. Most entry-level help desk jobs offer hourly wages or salaries below this amount, but experienced contractors or those with niche expertise can command higher daily rates through freelance or contract work.

What are some common challenges an Entry Level Help Desk Analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.

Is AI replacing IT's help desk?

AI is automating certain routine help desk tasks such as password resets and basic troubleshooting, but it does not replace the role of an Entry Level Help Desk Analyst. These professionals are still essential for complex issues, customer communication, and system management that require human judgment and technical skills. Knowledge of ticketing systems and customer service remains important in this role.

What Does an Entry-Level Help Desk Analyst Do?

The job of an entry-level help desk analyst is to provide support to customers with technical problems. The duties of someone in this role are to troubleshoot and resolve common IT issues, utilizing phone, chat, or email systems to communicate with customers. This role also involves studying products, entering information into databases, and communicating issues to senior-level staff as needed. An entry-level help desk analyst regularly interacts with customers to provide direct support and troubleshoot c technical problems. Similar job titles include online customer service representative.

Is helpdesk a good entry level job?

Help desk positions, including entry-level help desk analyst roles, are considered good starting points for those interested in IT careers. They provide foundational skills in troubleshooting, customer service, and technical support, often requiring basic knowledge of operating systems, networking, and common software tools. These roles can lead to more advanced IT positions with experience and additional certifications.
More about Entry Level Help Desk Analyst jobs
What are the most commonly searched types of Help Desk Analyst jobs in Delaware? The most popular types of Help Desk Analyst jobs in Delaware are:
What are popular job titles related to Entry Level Help Desk Analyst jobs in Delaware? For Entry Level Help Desk Analyst jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Analyst jobs in Delaware look for? The top searched job categories for Entry Level Help Desk Analyst jobs in Delaware are:
Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Delaware as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 85% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $50,149 per year, or $24.1 per hour.

MO427-Help Desk Analyst 10830

FHR

Dover, DE • On-site

$20.50 - $28/hr

Other

Re-posted 17 days ago

Job description

Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week) Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)

Our direct client has an opening for a Help Desk Analyst 10830

This position is up to 14 months with the option of extension. The client is located in Dover, DE

If you are interested, please submit the following:

YOUR CURRENT RESUME

YOUR HOURLY RATE

Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)

Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week)

Interview: One phone call and one Teams meeting

Minimum typing speed of 35 words per minute at 95% accuracy

Role Description:

This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.

The technician troubleshoots, resolves, documents, and escalates tickets as necessary.

Excellent communication and customer service skills are a must.

The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.

Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent.

Role Details:

• Process all inbound telephone calls, emails, and tickets as assigned.

• Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.

• 95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.

• Basic troubleshooting of LAN/WAN issues

• Remote troubleshooting of desktop issues

• Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now)

• Proactive responsiveness to time sensitive issues.

• This is a diverse business process environment that requires independent critical thinking.

• Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.

• Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.

• Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.

• Responsible for reporting incident status and system outage notifications to customers, technical staff, and applicable management.