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Entrylevel Help Desk Analyst Jobs in Delaware (NOW HIRING)

Stefanini

Help Desk Analyst

Dover, DE · On-site

$16.25 - $22.25/hr

Stefanini is looking for Help Desk Analyst in Dover, DE (Hybrid) For quick Apply, please reach out to Vipul Bhardwaj - call: / email: Work Hours: M-F (37.5 hours) Work Location: Dover, DE (Hybrid - 1 ...

Elite WorkForce Inc

Help Desk Analyst 1 at DE

Wilmington, DE · On-site

$20 - $27.25/hr

Help Desk Analyst 1 Location: Wilmington, DE (19802) Client: State of Delaware Duration: 12+ Months We are seeking a Help Desk Analyst to provide technical assistance and support to end users for ...

FHR

MO427-Help Desk Analyst 10830

Dover, DE · On-site

$20.50 - $28/hr

... a Help Desk Analyst 10830 This position is up to 14 months with the option of extension. The client is located in Dover, DE If you are interested, please submit the following: YOUR CURRENT RESUME ...

1 point system

Help Desk Analyst

Wilmington, DE · On-site

$20 - $27.25/hr

Hardware - Dell Laptops / desktops Software - MS O365, Adobe Acrobat, ServiceNow Customer service skills are very important. Technical troubleshooting skills a must Ability to communicate both oral ...

Focused HR Solutions

1.20. Help Desk Analyst

Bear, DE · On-site

$25 - $31/hr

Our direct client has an opening for a Help Desk Analyst 1475 If you are interested, please submit the following: * Your current resume * Your hourly rate Top Skills & Years of Experience: 2 Years of ...

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...

Carrington

Mortgage Wire Desk, II Analyst

Dover, DE · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Delaware

Entrylevel Help Desk Analyst information

Is a help desk analyst an entry-level job?

Yes, a help desk analyst is typically an entry-level position that requires basic technical knowledge, good communication skills, and familiarity with common troubleshooting tools. Many employers offer on-the-job training and look for candidates with relevant certifications or a basic understanding of computer systems and networks.

What job makes $10,000 a month without a degree?

An entry-level Help Desk Analyst typically does not earn $10,000 a month without additional experience or certifications. High-paying roles that can reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship. Most IT support roles start with lower salaries, but advanced positions or freelance consulting can offer higher income over time.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk analysts. These roles still require human skills like customer service, problem-solving, and technical knowledge to handle complex issues and provide personalized support. AI tools serve as assistants to help desk staff, enhancing efficiency rather than replacing the entire role.

Can you get a helpdesk job with no experience?

Entry-level help desk analyst positions often do not require prior experience, but candidates typically need basic knowledge of computer hardware, software, and troubleshooting skills. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for new hires.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Delaware? For Entrylevel Help Desk Analyst jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Delaware look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Delaware are:
What cities in Delaware are hiring for Entrylevel Help Desk Analyst jobs? Cities in Delaware with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you

Help Desk Analyst

Stefanini

Dover, DE • On-site

$16.25 - $22.25/hr

Other

Posted 3 days ago

Key responsibilities

  • Process inbound telephone calls, emails, and tickets to provide user support and troubleshooting.

  • Diagnose, document, and escalate computer-related incidents and issues using the Service Delivery Tool (Service Now) as necessary.

  • Interface with outside vendors and provide support for field locations related to outages and telecom issues.

Job description


Stefanini Group is hiring!
Stefanini is looking for Help Desk Analyst in Dover, DE (Hybrid)
For quick Apply, please reach out to Vipul Bhardwaj - call: / email:
Work Hours: M-F (37.5 hours)
Work Location: Dover, DE (Hybrid - 1 day a week onsite on Wednesday)
Shift: 1st Shift (8:00 AM to 4:30 PM)
Orientation/Training - Orientation and initial training will require them to be on site (est. 1 week)
Process all inbound telephone calls, emails, and tickets as assigned.Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues. Basic troubleshooting of LAN/WAN issues.Remote troubleshooting of desktop issues.Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now).Proactive responsiveness to time sensitive issues.This is a diverse business process environment that requires independent critical thinking.Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities. Responsible for reporting incident status and system outage notifications to customers, technical staff, and applicable management.
3 years of Help Desk experience (Tier 1) - Required.
This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers. The technician troubleshoots, resolves, documents, and escalates tickets as necessary. Excellent communication and customer service skills are a must.The primary function of this position is to resolve and/or manage issues over the phone or via remote tools. Minimum typing speed of 35 words per minute at 95% accuracy.Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent.
Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process, including interviews and job offers.
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore, and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.
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