Dover, DE · On-site
$20.50 - $28/hr
... a Help Desk Analyst 10830 This position is up to 14 months with the option of extension. The client is located in Dover, DE If you are interested, please submit the following: YOUR CURRENT RESUME ...
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Dover, DE · On-site
$20.50 - $28/hr
... a Help Desk Analyst 10830 This position is up to 14 months with the option of extension. The client is located in Dover, DE If you are interested, please submit the following: YOUR CURRENT RESUME ...
Wilmington, DE · On-site
$20 - $27.25/hr
Hardware - Dell Laptops / desktops Software - MS O365, Adobe Acrobat, ServiceNow Customer service skills are very important. Technical troubleshooting skills a must Ability to communicate both oral ...
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Wilmington, DE · On-site
$20 - $27.25/hr
Hardware - Dell Laptops / desktops Software - MS O365, Adobe Acrobat, ServiceNow Customer service skills are very important. Technical troubleshooting skills a must Ability to communicate both oral ...
Dover, DE · On-site
$20.50 - $28/hr
Skill Hardware - Dell Laptops/desktops - 2 plus years Software - MS O365, Adobe Acrobat, ServiceNow - 2 plus years
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Dover, DE · On-site
$20.50 - $28/hr
Skill Hardware - Dell Laptops/desktops - 2 plus years Software - MS O365, Adobe Acrobat, ServiceNow - 2 plus years
Bear, DE · On-site
$25 - $31/hr
Our direct client has an opening for a Help Desk Analyst 1475 If you are interested, please submit the following: * Your current resume * Your hourly rate Top Skills & Years of Experience: 2 Years of ...
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Bear, DE · On-site
$25 - $31/hr
Our direct client has an opening for a Help Desk Analyst 1475 If you are interested, please submit the following: * Your current resume * Your hourly rate Top Skills & Years of Experience: 2 Years of ...
$19.50 - $26.25/hr
Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...
$19.50 - $26.25/hr
Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...
New Castle, DE · On-site
$19.50 - $26.25/hr
Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...
New Castle, DE · On-site
$19.50 - $26.25/hr
Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...
The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and ... This role requires strong analytical skills, technical knowledge, and a customer-oriented approach ...
The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and ... This role requires strong analytical skills, technical knowledge, and a customer-oriented approach ...
The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and ... This role requires strong analytical skills, technical knowledge, and a customer-oriented approach ...
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The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and ... This role requires strong analytical skills, technical knowledge, and a customer-oriented approach ...
Wilmington, DE · On-site
Responsibilities : • Respond to and resolve help desk escalations based on training. • Complete related work orders or request-based tasks based on standard operating procedures ( SOP). • ...
Wilmington, DE · On-site
Responsibilities : • Respond to and resolve help desk escalations based on training. • Complete related work orders or request-based tasks based on standard operating procedures ( SOP). • ...
Wilmington, DE · On-site
$60 - $90/hr
Collaborate closely with Help Desk engineers and leadership to drive ticket progression and ... Ability to analyze information, gather critical details, and accurately document client requests ...
New
Wilmington, DE · On-site
$60 - $90/hr
Collaborate closely with Help Desk engineers and leadership to drive ticket progression and ... Ability to analyze information, gather critical details, and accurately document client requests ...
New
Wilmington, DE · On-site
Collaborate closely with Help Desk engineers and leadership to drive ticket progression and ... to analyze information, gather critical details, and accurately document client requests and ...
Wilmington, DE · On-site
Collaborate closely with Help Desk engineers and leadership to drive ticket progression and ... to analyze information, gather critical details, and accurately document client requests and ...
Wilmington, DE · On-site
Collaborate closely with Help Desk engineers and leadership to drive ticket progression and ... to analyze information, gather critical details, and accurately document client requests and ...
Quick apply
Wilmington, DE · On-site
Collaborate closely with Help Desk engineers and leadership to drive ticket progression and ... to analyze information, gather critical details, and accurately document client requests and ...
Internships, academic labs, help desk, system administration, network support, or security ... An entry-level certification, such as CompTIA Security+, Network+, CySA+, Microsoft SC-900, or a ...
Internships, academic labs, help desk, system administration, network support, or security ... An entry-level certification, such as CompTIA Security+, Network+, CySA+, Microsoft SC-900, or a ...
Seaford, DE · On-site
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Seaford, DE · On-site
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Middletown, DE · On-site
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Middletown, DE · On-site
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Milford, DE · On-site
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Milford, DE · On-site
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Wilmington, DE · On-site
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Wilmington, DE · On-site
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
| Aspect | Entrylevel Help Desk Analyst | Help Desk Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some certifications like CompTIA A+ beneficial | High school diploma or equivalent; often holds certifications like CompTIA A+ |
| Work Environment | Support teams in corporate or IT service settings, providing remote or on-site assistance | IT support centers, corporate offices, or client sites, handling technical issues |
| Employer & Industry Usage | Common in various industries including healthcare, finance, and tech | Primarily in IT service providers and internal corporate IT departments |
Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.
For Entrylevel Help Desk Analyst jobs in Delaware, the most frequently searched job titles are:
The top searched job categories for Entrylevel Help Desk Analyst jobs in Delaware are:
Cities in Delaware with the most Entrylevel Help Desk Analyst job openings:
Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week) Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)
Our direct client has an opening for a Help Desk Analyst 10830
This position is up to 14 months with the option of extension. The client is located in Dover, DE
If you are interested, please submit the following:
YOUR CURRENT RESUME
YOUR HOURLY RATE
Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)
Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week)
Interview: One phone call and one Teams meeting
Minimum typing speed of 35 words per minute at 95% accuracy
Role Description:
This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.
The technician troubleshoots, resolves, documents, and escalates tickets as necessary.
Excellent communication and customer service skills are a must.
The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.
Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent.
Role Details:
• Process all inbound telephone calls, emails, and tickets as assigned.
• Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.
• 95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.
• Basic troubleshooting of LAN/WAN issues
• Remote troubleshooting of desktop issues
• Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now)
• Proactive responsiveness to time sensitive issues.
• This is a diverse business process environment that requires independent critical thinking.
• Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.
• Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
• Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
• Responsible for reporting incident status and system outage notifications to customers, technical staff, and applicable management.
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