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Nc Fast Help Desk Jobs in Delaware (NOW HIRING)

Courser

IT Support Services II-Help Desk

Wilmington, DE · On-site

If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...

New

defi AUTO LLC

Client Support Desk Analyst

Dover, DE · On-site

$60K - $75K/yr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... In this position, you will work in a fast-paced environment and interface directly with system ...

Courser

Coordination Engineer

Wilmington, DE · On-site

... Help Desk, Service Desk, IT Support, Dispatch, Service Coordination, or customer service role. · Demonstrated ability to manage multiple priorities and maintain attention to detail in a fast-paced ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE · On-site

$16.50 - $21.50/hr

Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ... Ability to make sound decisions in a fast-paced environment while maintaining professionalism and ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE · On-site

$16.75 - $21.50/hr

Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ... Ability to make sound decisions in a fast-paced environment while maintaining professionalism and ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE

$16.50 - $21.50/hr

Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ... Ability to make sound decisions in a fast-paced environment while maintaining professionalism and ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE

$16.50 - $21.50/hr

Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ... Ability to make sound decisions in a fast-paced environment while maintaining professionalism and ...

Benchmark

$12.75 - $16/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ... Ability to work in a fast-paced setting * Ability to stand for the duration of the shift * Must be ...

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All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Delaware

Nc Fast Help Desk information

See Delaware salary details

$37.5K

$83.9K

$124.6K

How much do nc fast help desk jobs pay per year?

As of Aug 15, 2026, the average yearly pay for nc fast help desk in Delaware is $83,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,100.00 and $100,100.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are popular job titles related to Nc Fast Help Desk jobs in Delaware?

For Nc Fast Help Desk jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Nc Fast Help Desk jobs in Delaware look for?

The top searched job categories for Nc Fast Help Desk jobs in Delaware are:

What cities in Delaware are hiring for Nc Fast Help Desk jobs?

Cities in Delaware with the most Nc Fast Help Desk job openings:

Nc Fast Help Desk jobs near you
Infographic showing various Nc Fast Help Desk job openings in Delaware as of June 2026, with employment types broken down into 83% Full Time, 5% Part Time, 2% Temporary, and 10% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $83,854 per year, or $40.3 per hour.

Senior Help Desk Administrator

Universal Display Corporation

New Castle, DE

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Adesis Inc. is a subsidiary of Universal Display Corporation (Nasdaq: OLED), a global leader in organic light emitting diodes. Within our OLED Chemistry organization, we engage in research and development of new materials for use in the fabrication of OLED devices leading to the next generation of OLED displays.
Our R&D footprint encompasses almost 100,000 square feet of state-of-the-art laboratory and manufacturing space in two U.S. locations - New Castle and Wilmington, DE, centrally located in the Mid-Atlantic biotech/pharmaceutical hub.
We are an extraordinary company looking for extraordinary talent! If you would like to be a part of a multi-disciplinary team of scientists and engineers working on fast-paced and innovative OLED research programs that will impact the next generation of consumer electronics, then please come and join us!
Job Summary:
The Senior Help Desk Administrator provides advanced end-user support, systems administration-level troubleshooting, and project support across the company’s end-user technology environment. This role supports hardware, software, Microsoft 365, enterprise applications, networking, endpoint devices, and related services across multiple locations. The position requires strong customer service skills, technical ownership, and the ability to balance day-to-day support with project-based work.
Key Responsibilities:

  • Provide advanced help desk support, including third-tier issue resolution through phone, email, instant messaging, and the ticketing system.

  • Troubleshoot Windows operating systems, enterprise applications, network connectivity, endpoint devices, permissions, and related infrastructure.

  • Triage, route, monitor, resolve, and document support tickets, ensuring clear findings, actions, and resolutions.

  • Analyze event logs, compatibility issues, recurring incidents, and user-reported problems to identify root causes and permanent solutions.

  • Stage, image, configure, deploy, refurbish, and support end-user equipment in alignment with company standards.

  • Support onboarding by provisioning equipment, configuring user access, and setting up workstations for new hires.

  • Track IT inventory and support global asset tracking, device management, and lifecycle management practices.

  • Install and support software, hardware, printers, peripherals, and related technology at company locations, including Delaware and New Jersey offices as needed.

  • Support Active Directory, Microsoft 365, SharePoint, enterprise SaaS applications, user access, permissions, workflows, and user how-to questions.

  • Coordinate with internal IT teams, specialists, and vendors to resolve issues and support business operations.

  • Create and maintain technical documentation, support procedures, end-user communications, and internal knowledge articles.

  • Support automation, workflow improvements, SaaS integrations, onboarding improvements, IT projects, and departmental initiatives.

  • Track and report ticket metrics, monthly status data, and support activity trends.

  • Contribute to training on existing, new, and emerging technologies.

  • Follow procedures that support company standards, ISO requirements, and internal IT governance practices.

  • Work occasional non-business hours as required for maintenance windows, project activities, or urgent business needs.

Required Qualifications:

  • 5+ years of progressive help desk, desktop support, systems support, or end-user technology experience in a corporate environment.

  • Senior-level experience supporting Windows workstations, Microsoft 365, Active Directory, endpoint devices, printers, mobile devices, and common business applications.

  • Strong troubleshooting skills across hardware, software, operating systems, applications, network connectivity, accounts, permissions, and security-related issues.

  • Working knowledge of TCP/IP, DHCP, DNS, LAN/WAN concepts, endpoint management, remote support tools, and remote monitoring platforms.

  • Experience with ticket-based support, including prioritization, follow-up, documentation, escalation, and support expectation management.

  • Ability to write clear technical documentation, routine reports, procedures, and end-user communications.

  • Strong communication, organization, time management, follow-up, and prioritization skills.

  • Proven ability to work independently, take ownership of issues, recommend improvements, and follow through with limited supervision.

  • Ability and willingness to travel between the Delaware and New Jersey offices as needed.

  • Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, Azure, or ITIL Foundation are preferred.

Preferred Experience

  • SharePoint administration experience, including permissions, site support, workflows, and Microsoft 365 integration.

  • Experience with Windows Server, scripting, PowerShell, SQL queries, or related systems administration tools.

  • Experience supporting Windows, macOS, iOS, Android, and other endpoint platforms.

  • Experience supporting IT projects, automation, workflow improvement, and departmental initiatives.

Current Benefits at Adesis Inc.:

  • Competitive base salary and annual bonus program

  • Medical/Prescription Drug coverage, Dental, and Vision for employees and family

  • Option of Health and Dependent Flexible Spending Accounts (FSAs)

  • Option of Health Savings Account (HSA)

  • Group Term Life insurance, short term disability, and long-term disability benefits for employees

  • Employee Stock Purchase Plan (ESPP)

  • 401(k) company contribution

  • Annual charitable matching gift

  • Generous Paid Time Off

Annual compensation range: $80k-100k

At Adesis Inc., base pay is one part of our total compensation package. Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the annual salary range only, and does not include bonus, equity or sales incentives, if applicable.