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Nc Fast Help Desk Jobs in Delaware (NOW HIRING)

Great Gray

Service Desk Technician

Wilmington, DE · Hybrid

... in IT help desk or technical support * Strong knowledge of common business applications and ... Proven ability to prioritize tasks in a fast-paced environment Preferred: * Technical certification ...

Great Gray

Service Desk Technician

Wilmington, DE · On-site

... in IT help desk or technical support * Strong knowledge of common business applications and ... Proven ability to prioritize tasks in a fast-paced environment Preferred: * Technical certification ...

Great Gray

Service Desk Technician

Wilmington, DE · Hybrid

... in IT help desk or technical support * Strong knowledge of common business applications and ... Proven ability to prioritize tasks in a fast-paced environment Preferred: * Technical certification ...

Courser

Coordination Engineer

Wilmington, DE · On-site

... Help Desk, Service Desk, IT Support, Dispatch, Service Coordination, or customer service role. · Demonstrated ability to manage multiple priorities and maintain attention to detail in a fast-paced ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE · On-site

$16.50 - $21.50/hr

Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ... Ability to make sound decisions in a fast-paced environment while maintaining professionalism and ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE

$16.50 - $21.50/hr

Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ... Ability to make sound decisions in a fast-paced environment while maintaining professionalism and ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE

$16.50 - $21.50/hr

Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional ... Ability to make sound decisions in a fast-paced environment while maintaining professionalism and ...

Marriott

Front Desk Manager

Newark, DE · On-site

$16.50 - $21.50/hr

Help Drive the Success of Our Hotel Every Day. The Front Office Manager is one of the most ... They will be expected to think quickly, adapt constantly, and lead by example in a fast-paced ...

Benchmark

$12.75 - $16/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ... Ability to work in a fast-paced setting * Ability to stand for the duration of the shift * Must be ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Milford, DE · On-site

$15.75 - $20.75/hr

Join our team today and help provide the highest quality vision care for our patients. This role ... Friendly, caring, and patient-centric person who thrives in a fast-paced environment * Team player ...

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Showing results 1-20

All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Delaware

Nc Fast Help Desk information

See Delaware salary details

$37.5K

$83.9K

$124.6K

How much do nc fast help desk jobs pay per year?

As of Jul 30, 2026, the average yearly pay for nc fast help desk in Delaware is $83,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,100.00 and $100,100.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What jobs pay $4000 a week without a degree?

Jobs that can pay $4,000 a week without a degree include skilled trades such as electricians, plumbers, and HVAC technicians, especially with experience and certifications. Sales roles like real estate agents or high-ticket sales can also reach this income level, often requiring strong communication skills and a good network. These positions typically involve hands-on work or commission-based earnings rather than formal education requirements.

What is the NC Fast program?

The NC Fast program is a statewide system used by the North Carolina Department of Health and Human Services to process and manage social services applications, such as Medicaid and food assistance. Employees working in NC Fast Help Desk roles provide technical support and assistance to users navigating the system. Familiarity with case management software and customer service skills are often required for these positions.

Are help desk jobs still in demand?

Help desk jobs, including roles like Nc Fast Help Desk, remain in demand due to ongoing needs for technical support in organizations. These positions often require customer service skills and knowledge of troubleshooting tools, and demand is expected to grow with increased reliance on technology across industries.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk Specialist, and why are they important?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What jobs are in high demand?

In the context of help desk roles, positions such as IT support specialists, technical support analysts, and customer service representatives are in high demand due to the increasing reliance on technology and remote support needs. These roles often require strong communication skills, problem-solving abilities, and familiarity with help desk software and troubleshooting tools.
What are popular job titles related to Nc Fast Help Desk jobs in Delaware? For Nc Fast Help Desk jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Nc Fast Help Desk jobs in Delaware look for? The top searched job categories for Nc Fast Help Desk jobs in Delaware are:
What cities in Delaware are hiring for Nc Fast Help Desk jobs? Cities in Delaware with the most Nc Fast Help Desk job openings:
Nc Fast Help Desk jobs near you
Infographic showing various Nc Fast Help Desk job openings in Delaware as of June 2026, with employment types broken down into 83% Full Time, 5% Part Time, 2% Temporary, and 10% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $83,854 per year, or $40.3 per hour.

Service Desk Technician

Great Gray

Wilmington, DE • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago

Job description

Why Great Gray?
At Great Gray Group, we strive to set the bar for the retirement services industry. Our goal is to deliver advanced retirement solutions that combine our core fiduciary services with robust investment options, innovative technology, and dedicated client service. We focus on making choices clearer, transitions smoother, and the client experience more delightful. Complacency isn't in our vocabulary. Every day, we look for opportunities to better serve our clients, be an excellent business partner, and earn the trust of those who rely on us. 

The Role

Great Gray is looking to add a Service Desk Technician to our Technology team. This role serves as the primary technical point of contact for employees in our Wilmington office, while also supporting others throughout the organization in a remote capacity.

Location

This position will work from our Wilmington, DE office. Great Gray currently supports a hybrid work model with 4 days onsite, and 1 day remote.

Expectations for this role include an on-call schedule which rotates on a weekly basis. Service Desk Technicians from our four US office locations cover both routine and urgent/critical incidents submitted outside of regular business hours, from 7:30pm ET through the start of the next business day.

Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.

Responsibilities 

Technical Support:

  • Provide first-level IT support for hardware, software, and network issues
  • Troubleshoot and resolve technical problems in a timely manner
  • Maintain accurate documentation of support tickets and resolutions
  • Escalate complex issues to appropriate IT teams when necessary

Executive Support:

  • Offer dedicated technical assistance to executive leadership
  • Prioritize and respond promptly to executive requests
  • Ensure executive technology needs are anticipated and addressed
  • Maintain discretion when handling sensitive information

Sales Team Assistance:

  • Support our Sales teams with technical issues both on-site and remotely in-the-field
  • Assist with technical aspects of sales presentations and demonstrations
  • Ensure sales tools and applications are functioning optimally
  • Provide just-in-time technical support during client meetings

Onboarding:

  • Coordinate and execute technology onboarding for new employees
  • Prepare and configure hardware and software for new hires
  • Deliver initial training on company systems and tools
  • Create and maintain onboarding documentation and checklists

General Administration:

  • Manage inventory of IT equipment and supplies
  • Assist with implementing IT policies and procedures
  • Contribute to continuous improvement of IT service delivery
  • Participate in IT projects as needed
  • Complete other related duties as assigned

Qualifications & Experience

Required: 

  • 2+ years of experience in IT help desk or technical support 
  • Strong knowledge of common business applications and operating systems 
  • Excellent customer service and communication skills 
  • Ability to explain technical concepts to non-technical users 
  • Experience with ticketing systems and IT service management 
  • Proven ability to prioritize tasks in a fast-paced environment 

Preferred: 

  • Technical certification (CompTIA A+, HDI, ITIL Foundation) 
  • Experience supporting executive-level staff 
  • Familiarity with onboarding processes 
  • Knowledge of sales tools and CRM systems 

Personal Attributes: 

  • Exceptional problem-solving abilities 
  • Professional demeanor and presentation 
  • Adaptability to changing priorities 
  • Strong attention to detail 
  • Team-oriented with a collaborative approach 
  • Commitment to continuous learning 
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Comfortable navigating ambiguity.
  • Entrepreneurial mindset to bring best practice ideas to the team.
  • Exhibits our Great Gray attributes: Disciplined Curiosity, Growth Mindset, Results Ownership, Collaboration, Grit
Benefits
We have a comprehensive and competitive benefits package at Great Gray. Some of the highlights are:
         Be an integral part of a high-growth organization!
         Competitive compensation package
         Group medical, dental and vision insurance
         Employer-paid life and disability insurance
         Annual well-being stipend
         Eligible employees may also contribute to a 401(k) plan with an advantageous employer contribution model, upholding our mission to support our employees in retirement
 
Company Background 
Great Gray is the leading independent provider of trustee and administrative services to Collective Investment Trusts ("CITs"), with over $370 billion in CIT assets under management, across more than 1,020 funds. We proudly work with more than 80 subadvisors, including leading firms such as AllianceBernstein, American Funds, BlackRock, Franklin Templeton, MetLife, Neuberger Berman, PGIM, PIMCO and Raymond James. 
 
CITs are more than just an investment vehicle. They represent a forward-thinking approach to retirement planning. These tax-exempt, pooled investment vehicles are offered to employer-sponsored retirement plans, like 401(k)s. CITs are comparable to mutual funds, but, because they are tailored for the institutional retirement market, they can offer distinct advantages, including efficient administration and cost-effectiveness. CITs have a history dating back over 90 years; but they have gained favor over the past decade, driven by innovations, and Great Gray has been at the forefront.
 
Great Gray has consistently delivered year-over-year growth at an above market rate and is investing in the continued development of its core CIT business as well as complementary administrative services and technology solutions for the retirement market.
 
Madison Dearborn Partners ("MDP") purchased Great Gray from Wilmington Trust in April 2023. As a result, Great Gray is an independent company owned by funds affiliated with MDP.
 
Investor Background 
MDP is a leading private equity investment firm based in Chicago. Since MDP's formation in 1992, the firm has raised aggregate capital of over $37 billion and has completed over 160 platform investments across nine flagship funds. MDP invests across five dedicated industry verticals, including financial services, healthcare, technology and government services.
 
Equal Employment Opportunity Policy
Great Gray Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status or other non-merit factor.
 
Accommodation Statement
Great Gray is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or need to request an accommodation for any part of our application or interview process, please contact us at: [email protected]
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