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It Helpdesk Jobs in Delaware (NOW HIRING)

sgsconsulting

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IT Help Desk support

Newark, DE · On-site

$25/hr

Helpdesk experience Priority soft skills: Time management, communication Summary of Duties and Responsibilities * IT Help Desk support (On rotating basis with some after-hours coverage): * Answer ...

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PTG

IT Support Services II-Help Desk

Wilmington, DE · On-site

Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk ... Knowledge of IT security practices and data protection regulations. Why you'll love working here At ...

Courser

IT Support Services II-Help Desk

Wilmington, DE · On-site

Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk ... Knowledge of IT security practices and data protection regulations. Why you'll love working here At ...

Courser

IT Support Services I-Help Desk

Wilmington, DE · On-site

The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical ...

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All JobsIt Helpdesk JobsIt Helpdesk Jobs in Delaware

It Helpdesk information

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$12

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$33

How much do it helpdesk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for it helpdesk in Delaware is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Helpdesk professional?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What skills and qualifications are needed to thrive as an IT Helpdesk professional?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

How hard is it helpdesk to get a helpdesk job?

Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are generally accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, operating systems, and remote support tools can improve chances of securing a helpdesk role.

Is IT helpdesk a good career?

IT helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as network administrator or systems analyst.

What does an IT Helpdesk do?

An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

What are the most commonly searched types of It Helpdesk jobs in Delaware?

The most popular types of It Helpdesk jobs in Delaware are:

What are popular job titles related to It Helpdesk jobs in Delaware?

For It Helpdesk jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching It Helpdesk jobs in Delaware look for?

The top searched job categories for It Helpdesk jobs in Delaware are:

What cities in Delaware are hiring for It Helpdesk jobs?

Cities in Delaware with the most It Helpdesk job openings:

It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Delaware as of August 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,195 per year, or $23.2 per hour.

IT Help Desk support

sgsconsulting

Newark, DE • On-site

$25/hr

Contractor

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

INTAKE NOTES:

- Must be onsite

- Hours-M-F; 8-5pm

-Extension possible

-Pay rate $25/hr

 

Skillset Matrix: Manager Notes

Technology Requirements (I.E Programs, systems, etc):

Microsoft products, active directory

 

What does a typical day look like? (daily tasks): Working through break/fix tickets, taking calls, setting up new hire

 

Preferred background/prior work experience?:

Helpdesk experience

 

Priority soft skills:

Time management, communication

 

Summary of Duties and Responsibilities

  • IT Help Desk support (On rotating basis with some after-hours coverage):
  • Answer help desk phone calls.
  • Route help desk tickets to appropriate technicians or support groups.
  • Provide on the spot troubleshooting as time allows.
  • Provide support through Microsoft Teams.
  • Provide walk up support.
  • Provide local support for the following systems (installation, upgrades, troubleshooting):
  • PC/Laptop Hardware and Software
  • Network Peripherals, Printers, Copiers
  • Telephone System
  • Enterprise/Business Applications
  • Maintain loaner laptops and projectors.
  • Hardware procurement, inventory, disposal support.

 

Qualifications

  • To perform this job successfully, an individual must be able to perform essential duties satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.
  • Windows 10 & 11 experience.
  • Microsoft Office 365 experience.
  • Knowledge of Laptop/Printer Hardware.
  • Networking and Wireless skills a plus.
  • PC/Laptop build experience.
  • Active Directory and Microsoft Exchange/O365 experience.
  • Desktop support tools knowledge.
  • Anti-Virus, Malware, Spam, and other security remediation experience.
  • Ability to triage, troubleshoot, and resolve moderately complex PC/Network problems quickly and accurately; engage vendors as needed.
  • Ability to be an active participant and contributor on a professional IT Support Team.
  • Good communication skills, telephone support skills, and interpersonal skills with a customer service focus.
  • Ability to plan/organize time and workload.
  • Ability to follow standard processes/procedures.
  • IT service management system experience desired (ServiceNow experience a plus).
  • Entry level position, all relevant experience considered, some PC support experience required but this can be in an educational or informal setting.

 

Education

BA/BS MIS or CIS (or related technical discipline) desired

 

Experience

  • 0-1 years’ experience in IT Help Desk support.
  • Specialized Knowledge
  • Good troubleshooting and technical skills
  • Good communications skills

 

Additional Details (Including Physical & Mental requirements)

Must be able to lift 50 lbs.

 

Company Description

Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.

SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.

SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.