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Remote It Helpdesk Jobs in Delaware (NOW HIRING)

World Wide Technology

Project Coordinator

Newark, DE · Remote

$24.81 - $31.01/hr

Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide ... the help of Project Managers or other Leads Assist in managing changes to the project scope ...

New

World Wide Technology

Project Coordinator

Seaford, DE · Remote

$24.81 - $31.01/hr

Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide ... the help of Project Managers or other Leads Assist in managing changes to the project scope ...

New

World Wide Technology

Project Coordinator

Wilmington, DE · Remote

$24.81 - $31.01/hr

Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide ... the help of Project Managers or other Leads Assist in managing changes to the project scope ...

New

World Wide Technology

Project Coordinator

Dover, DE · Remote

$24.81 - $31.01/hr

Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide ... the help of Project Managers or other Leads Assist in managing changes to the project scope ...

New

World Wide Technology

Project Coordinator

Smyrna, DE · Remote

$24.81 - $31.01/hr

Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide ... the help of Project Managers or other Leads Assist in managing changes to the project scope ...

New

World Wide Technology

Project Coordinator

Middletown, DE · Remote

$24.81 - $31.01/hr

Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide ... the help of Project Managers or other Leads Assist in managing changes to the project scope ...

New

World Wide Technology

Project Coordinator

Milford, DE · Remote

$24.81 - $31.01/hr

Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide ... the help of Project Managers or other Leads Assist in managing changes to the project scope ...

New

ChristianaCare

Coder II (Remote)

Newark, DE · On-site +1

$24.33 - $36.50/hr

This position is 100% remote and we encourage national candidates to apply * We provide equipment ... Associate or Bachelor Science degree in Health Information Technology preferred. * Strong knowledge ...

Christiana Care Health Services

Coder II (Remote)

Newark, DE · Remote

$24.33 - $36.50/hr

This position is 100% remote and we encourage national candidates to apply * We provide equipment ... Associate or Bachelor Science degree in Health Information Technology preferred. * Strong knowledge ...

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Remote It Helpdesk information

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How much do remote it helpdesk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote it helpdesk in Delaware is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the most commonly searched types of It Helpdesk jobs in Delaware?

The most popular types of It Helpdesk jobs in Delaware are:

What are popular job titles related to Remote It Helpdesk jobs in Delaware?

For Remote It Helpdesk jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Remote It Helpdesk jobs in Delaware look for?

The top searched job categories for Remote It Helpdesk jobs in Delaware are:

What cities in Delaware are hiring for Remote It Helpdesk jobs?

Cities in Delaware with the most Remote It Helpdesk job openings:

Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Delaware as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,195 per year, or $23.2 per hour.

Engineer, Client Services

IT Solutions Consulting LLC

Wilmington, DE • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Key responsibilities

  • Support clients by answering technical service calls and creating customer tickets.

  • Troubleshoot and resolve technical issues, analyze logs, and escalate problems as needed.

  • Communicate with clients, team members, and stakeholders regarding incident and change management, and maintain technical documentation.

Job description

Description
About ITS:
Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.
Job Summary:
The Engineer, Client Services is part of the Managed Services team responsible for supporting one (or multiple) clients and handling inbound and escalated inquiries for the client's products and services. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.
Requirements
Responsibilities:
  • Answering technical service calls and creating customer tickets.
  • Must have excellent troubleshooting skills, be able to triage a customer's issue, getting to the root of the problem in a timely matter and document issue(s).
  • Provides phone support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction.
  • Ensures creation of tickets and escalation to appropriate group(s).
  • Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
  • Work regularly with the client's internal service and project coordinators who assign tickets.
  • To troubleshoot and resolve equipment, configuration and affected problems and to track vendor support cases through to problem resolution on production issues.
  • Provide superior service to customers and clients with limited supervision consistently.
  • To carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network.
  • Provides emergency on-call support on a rotating schedule.
  • Maintains excellent communication with Network Operation Center team on all tasks and projects. Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation
  • Travel onsite to the client office as defined to provide services. Days not spent traveling will be worked onsite at IT Solutions or, at times, working from home.

Experience
Knowledge, Skills, and Abilities:
  • Confident and comfortable with client facing activity.
  • Strong oral and written communication skills
  • Communicate effectively with internal team members, customers, clients, and stakeholders.
  • Maintains the ability to stay organized and be detail oriented.
  • Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence.
  • Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment.
  • Understanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory.
  • Ability to lift at least 50 pounds and be comfortable with climbing up step ladders.

Required Skills and Experience:
  • Bachelor's Degree, or equivalent level of experience in related field
  • 3 years in a helpdesk role, triaging reported issues and incidents by customers.
  • 2+ years' work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies.
  • Experience in implementation, configuration, management, and troubleshooting of the following technologies:
  • Windows Server 2008-16;
  • Remote Desktop Services (Multi-Server Farm w/ Secure Gateway);
  • Active Directory and Group Policy;
  • SSL Certificates
  • Microsoft Exchange 2010-16
  • Office 365 Exchange Online & Office 365 SharePoint Online
  • VMWare ESXi and vCenter Server
  • Cisco ASA and SonicWall firewalls
  • Remote Access VPNs and Site-to-Site VPNs
  • Basic router and switch configurations (VLAN / Redundant WAN)
  • Wireless Access Points and/or Controllers

Certificates, Licenses, Registrations
  • CompTIA A+, Microsoft Windows, Apple macOS certification, Cisco Certifications not required but would be a plus
  • Must have reliable transportation. The majority of work is to be done at client offices with some work to be done from your home.

Compensation Package
ITS offers a full benefits package, including:
  • Rich Medical and prescription plans
  • Dental & Vision
  • Paid Holidays and Flexible Paid Time Off
  • 401K/401K Roth with Safe Harbor matching
  • Stock Appreciation Rights
  • Company-paid life insurance, long-term and short-term disability insurance
  • Company-paid mental health support & financial wellness services
  • FSA for medical and dependent care
  • HSA option with compatible medical plan
  • Company-paid training, materials, and exams
  • Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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