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Senior Customer Experience Analyst Jobs (NOW HIRING)

Summit 7 Systems

Customer Experience Analyst

AL · On-site +1

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Experience Analyst Location: Huntsville, AL Salary*: $50,000 - $60,000 *Dependent upon ... Support root cause analysis under guidance from senior staff * Gather artifacts for strategic ...

Summit 7 Systems

Customer Experience Analyst

Huntsville, AL · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Experience Analyst will work with the Customer Advocate Manager and other MSP/MSSP ... guidance from senior staffGather artifacts for strategic business reviews and client ...

SimpliSafe

Customer Experience Analyst

Richmond, VA

  • Medical

  • Retirement

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

SimpliSafe

Customer Experience Analyst

Boston, MA · On-site

  • Medical

  • Retirement

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

General Motors

Customer Experience Analyst

Warren, MI · On-site

The Customer Experience Analyst - OnStar Vehicle Insights / Telemetry API is responsible for ensuring the systems, APIs, and data flows that support connected vehicle services are functioning ...

SimpliSafe

Customer Experience Analyst

Richmond, VA · On-site

  • Medical

  • Retirement

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

TEKsystems

Customer Experience Analyst

Stamford, CT

$50 - $60/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Experience (CX) Analytics * Customer Insights * Tableau * MicroStrategy * Data Analysis * Insight Storytelling * Cross-functional Collaboration * Data Validation / Data Quality * Executive ...

SimpliSafe

Customer Experience Analyst

Boston, MA · On-site

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

Scott & Associates, PC

Customer Experience Analyst

Plano, TX · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a motivated Customer Experience Analyst to join our Plano, TX-based team. Essential Duties and Responsibilities The essential functions include, but are not limited to the following:

HNI

Customer Experience Analyst 1

Muscatine, IA · On-site

The Customer Experience Analyst 1 is responsible for sourcing, analyzing, and presenting data to ... Set clear expectations, ensure accountability, and provide detailed progress reports to senior ...

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Senior Customer Experience Analyst information

See salary details

$48.5K

$102.5K

$130.5K

How much do senior customer experience analyst jobs pay per year?

As of Aug 14, 2026, the average yearly pay for senior customer experience analyst in the United States is $102,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Customer Experience Analyst vs Customer Experience Analyst?

AspectSenior Customer Experience AnalystCustomer Experience Analyst
Required CredentialsBachelor's degree, experience in data analysis, customer insightsBachelor's degree, entry-level data analysis skills
Work EnvironmentCollaborates with cross-functional teams, analyzes customer data, develops insightsSupports customer feedback collection, assists in data reporting
Employer & Industry UsageUsed in retail, tech, finance sectors for improving customer satisfactionCommon in similar industries, often entry-level or mid-level roles

The main difference is that a Senior Customer Experience Analyst typically has more experience, handles complex data analysis, and leads projects, whereas a Customer Experience Analyst focuses on supporting data collection and reporting. Both roles aim to improve customer satisfaction but differ in responsibility level and expertise.

What does a senior customer experience analyst do?

A senior customer experience analyst evaluates customer feedback, analyzes data to identify trends, and develops strategies to improve overall customer satisfaction. They often use tools like surveys, CRM systems, and data analysis software, and may lead projects or mentor junior team members to enhance service quality.

What cities are hiring for Senior Customer Experience Analyst jobs?

Cities with the most Senior Customer Experience Analyst job openings:

What are the most commonly searched types of Customer Experience Analyst jobs?

The most popular types of Customer Experience Analyst jobs are:

What states have the most Senior Customer Experience Analyst jobs?

States with the most job openings for Senior Customer Experience Analyst jobs include:

What job categories do people searching Senior Customer Experience Analyst jobs look for?

The top searched job categories for Senior Customer Experience Analyst jobs are:

Senior Customer Experience Analyst jobs near you
Infographic showing various Senior Customer Experience Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $102,527 per year, or $49.3 per hour.

Customer Experience Analyst

Summit 7 Systems

AL • On-site, Remote

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Position Title:
Customer Experience Analyst
Location:
Huntsville, AL
Salary*:
$50,000 - $60,000
*Dependent upon qualifications
Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in meaningful health and welfare benefits such as:
  • Excellent health benefits from BCBS
  • Smile brighter with Ameritas dental benefits
  • See into the future with our luxurious VSP vision benefits
  • Prepare for the long-haul courtesy of our 401k with company matching
  • 10 days' vacation, 7 days sick time
  • Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.
Summary:
The Customer Experience Analyst will work with the Customer Advocate Manager and other MSP/MSSP resources to ensure we maintain SLAs and customer satisfaction for our MSP/MSSP clients. This role will be a key part of maintaining SLAs, ensuring cases are handled efficiently and providing valuable insights to the Customer Experience Advocate and MSP/MSSP leadership
Essential Functions:
  • Review case status
  • Assist in analyzing cases to determine areas of focus and improvement
  • Support root cause analysis under guidance from senior staff
  • Gather artifacts for strategic business reviews and client interactions
  • Communicate with clients as required, escalating issues when appropriate

Duties and Responsibilities:
  • Collaborate and communicate effectively within a team
  • Ensure requests are routed to the proper resource quickly and efficiently
  • Enter all time and expenses as they occur
  • Pursue continuous education and technical skill development through outlets including industry standard certifications
  • Support customer relationship efforts through timely, professional communication
  • Escalate complex issues to senior team members as needed
  • Demonstrate professionalism with clients across channels, including phone, on-site, and through emails, to resolve all client requests/questions
  • Provide fast turnaround of client and internal requests as directed

Job Specifications:
Required
  • Associate or bachelor's degree in computer science or MIS from a reputable institute or equivalent practical 0-2 years of experience in a technical support, help desk, or MSP environment
  • Foundational understanding of Windows, Office 365, and general IT concepts

Optional / Desired
  • Security+ Certification
  • Office 365 experience
  • Interest in developing technical troubleshooting and customer service skills

Export Control Notice: This position may involve access to information subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). Qualified applicants will be considered regardless of national origin or immigration status. If a candidate does not meet the definition of a "U.S. Person" (as defined in 22 CFR § 120.15), the company will assess whether an export license is required. If a license is required, any offer of employment will be contingent upon the candidate's eligibility for, and the company's ability to obtain, such a license in accordance with U.S. law. A "U.S. Person" includes U.S. citizens, lawful permanent residents, asylees, and refugees.
Summit 7 Systems, LLC is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
Summit 7 Systems requires background checks. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.

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