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Senior Customer Experience Analyst Jobs (NOW HIRING)

Philips

Customer Experience Analyst

Nashville, TN · On-site

$98K - $156K/yr

Job Title Customer Experience Analyst Do you like to transform complex data into clear and ... senior leaders. * Work with business partners to convert insights into process improvements ...

GCI

Senior Customer Experience Specialist

Anchorage, AK · On-site

$20 - $27.50/hr

Analyze performance trends and identify journey breakdowns and improvement opportunities ... Additional Senior Level Expectations: * Define and maintain experience measurement standards ...

Ingrammicro

Sr Customer Experience Representative

Buffalo, NY · On-site

$18.75 - $25.75/hr

What does it mean to be a Sr Customer Experience Representative? As a Sr CER, you serve as an expert in transactional accuracy, customer experience, and sales enablement. You independently manage and ...

CyrusOne

Senior Customer Experience Manager

Dallas, TX · On-site

$19 - $26.25/hr

The Senior Customer Experience Manager (SCEM) is responsible for creating a world class level of ... Ability to analyze data, issues, and trends to develop impactful solutions * Knowledge of telecom ...

Synchrony Financial

$85K - $113K/yr

The Senior Analyst, Customer Experience Analytics role will be responsible for owning analyses that drive measurable improvements in operational performance and customer experience. This role will ...

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Senior Customer Experience Analyst information

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$48.5K

$102.5K

$130.5K

How much do senior customer experience analyst jobs pay per year?

As of Jul 19, 2026, the average yearly pay for senior customer experience analyst in the United States is $102,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $116,500.00 per year, depending on experience, location, and employer.

Is senior analyst mid level?

A Senior Customer Experience Analyst is typically considered a mid to senior-level role, depending on the company's structure. It usually requires several years of experience, advanced analytical skills, and familiarity with customer data tools, but it is generally below managerial positions.

What type of analyst gets paid the most?

Senior Customer Experience Analysts tend to earn higher salaries compared to entry-level or junior roles, especially when they have advanced skills in data analysis, customer insights, and tools like SQL or Tableau. Salaries vary by industry, location, and experience, but senior-level analysts generally command higher compensation due to their expertise and strategic responsibilities.

What is the difference between Senior Customer Experience Analyst vs Customer Experience Analyst?

AspectSenior Customer Experience AnalystCustomer Experience Analyst
Required CredentialsBachelor's degree, experience in data analysis, customer insightsBachelor's degree, entry-level data analysis skills
Work EnvironmentCollaborates with cross-functional teams, analyzes customer data, develops insightsSupports customer feedback collection, assists in data reporting
Employer & Industry UsageUsed in retail, tech, finance sectors for improving customer satisfactionCommon in similar industries, often entry-level or mid-level roles

The main difference is that a Senior Customer Experience Analyst typically has more experience, handles complex data analysis, and leads projects, whereas a Customer Experience Analyst focuses on supporting data collection and reporting. Both roles aim to improve customer satisfaction but differ in responsibility level and expertise.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior or specialized positions such as Customer Experience Directors or Customer Service Managers, with salaries reaching six figures in some industries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What does a customer experience analyst do?

A customer experience analyst evaluates and improves how customers interact with a company's products or services by analyzing customer feedback, survey data, and service metrics. They use tools like data analysis software and customer journey mapping to identify pain points and recommend strategies to enhance satisfaction and loyalty.
What cities are hiring for Senior Customer Experience Analyst jobs? Cities with the most Senior Customer Experience Analyst job openings:
What are the most commonly searched types of Customer Experience Analyst jobs? The most popular types of Customer Experience Analyst jobs are:
What states have the most Senior Customer Experience Analyst jobs? States with the most job openings for Senior Customer Experience Analyst jobs include:
What job categories do people searching Senior Customer Experience Analyst jobs look for? The top searched job categories for Senior Customer Experience Analyst jobs are:
Senior Customer Experience Analyst jobs near you
Infographic showing various Senior Customer Experience Analyst job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $102,527 per year, or $49.3 per hour.
Customer Experience Analyst

Customer Experience Analyst

Philips

Nashville, TN • On-site

$98K - $156K/yr

Full-time

Retirement, PTO

Re-posted 15 days ago

Philips rating

8.2

Company rating: 8.2 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

38th of 143 rated electronics manufacturers

Job description

Job Title
Customer Experience Analyst
Job Description
Do you like to transform complex data into clear and impactful narratives? As part of the Philips Healthcare North America Region Strategy & Growth team, the Customer Experience Data Analyst serves as a strategic analytics partner, turning complex healthcare customer data-primarily unstructured survey verbatim feedback-into clear, actionable customer intelligence. This role leverages advanced analytics and AI-enabled text analysis to transform large-scale Voice-of-Customer data, enabling the shift from manual feedback review to scalable, insight-driven action. The work directly supports account retention, operational improvement, and executive decision-making across B2B healthcare customers.
Your role:
  • As the agentic AI verbatim analytics subject matter expert, you will partner with Customer Experience leadership, Data Strategy and Analytics, Service Operations, Product, and Commercial teams to embed customer feedback insights across the end-to-end customer journey.
  • Drive the effective evolution of the AI-based platform to analyze unstructured verbatim data, including theme extraction, sentiment analysis, and trend identification. Validate and interpret AI outputs for business impact, with a focus on open-ended survey feedback, journey mapping, and root-cause analysis.
  • Combine verbatim insights with structured CX, CRM, and transactional data to develop holistic customer experience intelligence that supports prioritization and action. Translate findings into actionable reporting and analytics that inform decision-making.
  • Assist with design of dashboards-using Databricks & Power BI-that turn complex data into clear, decision-ready insights for CX leaders and cross-functional stakeholders. Present findings through concise narratives and visualizations, effectively communicating methods and implications to both technical and non-technical audiences, including senior leaders.
  • Work with business partners to convert insights into process improvements, capability enhancements, and measurable CX outcomes. Handle sensitive customer and healthcare-related information responsibly, ensuring alignment with data privacy, security, and regulatory requirements.

You're the right fit if:
  • You have a Bachelor's degree in Data Analytics, Data Science, Market Research, Business Intelligence, or a related field. Master's degree preferred.
  • You've acquired 5+ years of experience in analytics roles, preferably with direct exposure to qualitative data.
  • You have demonstrated hands-on experience analyzing unstructured or text-based data, such as open-ended survey responses, customer comments, or feedback transcripts.
  • Your skills include strong proficiency with Power BI, Databricks and Excel for analysis, visualization, and storytelling.
  • You have experience translating analytic findings into clear business insights and recommendations.
  • You have proven ability to work cross-functionally and engage stakeholders to drive action from data.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company's facilities.
Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is an office-based role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
  • Learn more about our business.
  • Discover our rich and exciting history.
  • Learn more about our purpose.
  • Learn more about our culture.

Philips Transparency Details
The pay range for this position in Nashville, TN is $98,000 to $156,000.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to either Nashville, TN.
#LI-PH1
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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