ZipRecruiter

Log In

1

Senior Customer Experience Analyst Jobs (NOW HIRING)

Etech

$19 - $26.25/hr

What You'll Do As a Senior Customer Experience Specialist, you'll be on the front lines supporting customers while helping improve the way we serve them every day. Provide Exceptional Customer ...

Jbhunt

Sr. Customer Experience Representative - ICS

Troy, MI · On-site

$18.25 - $25/hr

Job Title: Sr. Customer Experience Representative - ICS Department: Customer Service & Contact Center Operations Country: United States of America State/Province: Michigan City: Troy Full/Part Time ...

ARAG North America

Senior UX Analyst

Des Moines, IA · On-site

Then ARAG is the place for you! We're hiring a Senior UX Analyst to join a Scrum team to lead ... Ability to deliver a UX vision that encompasses both customer and business needs * Ability to hold ...

Shiftsmart

Customer Analyst

New York, NY · On-site

$100K - $135K/yr

You have 2-4+ years experience in an analytical role (e.g. bizops, product analytics, data science ... We show up for our customers, our partners, and most importantly our teammates, and make every ...

SquareTrade

Customer Insights Analyst

Atlanta, GA · On-site +1

Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes. * Own end-to-end ...

SquareTrade

Customer Insights Analyst

Dallas, TX · On-site +1

Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes. * Own end-to-end ...

SquareTrade

Customer Insights Analyst

San Francisco, CA · On-site +1

Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes. * Own end-to-end ...

SquareTrade

Customer Insights Analyst

Atlanta, GA · On-site +1

Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes. * Own end-to-end ...

SquareTrade

Customer Insights Analyst

San Francisco, CA · On-site +1

Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes. * Own end-to-end ...

Galderma

Customer Success Analyst

Fort Worth, TX

Fort Worth, Texas Job Summary The Customer Success Analyst leads customer operational initiatives for assigned accounts, supporting supply chain strategy, customer experience, and growthobjectives.

LSP Holdco LLC

Senior Customer Service Rep

Clermont, FL

$17.25 - $23.75/hr

We are seeking a proactive and experienced Senior Customer Service Rep to join our team. The Senior ... Monitor and analyze customer service metrics to ensure service level agreements (SLAs) are met.

previous page

Showing results 41-60

All JobsCustomer Experience Analyst JobsSenior Customer Experience Analyst Jobs

Senior Customer Experience Analyst information

See salary details

$48.5K

$102.5K

$130.5K

How much do senior customer experience analyst jobs pay per year?

As of Aug 9, 2026, the average yearly pay for senior customer experience analyst in the United States is $102,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Customer Experience Analyst vs Customer Experience Analyst?

AspectSenior Customer Experience AnalystCustomer Experience Analyst
Required CredentialsBachelor's degree, experience in data analysis, customer insightsBachelor's degree, entry-level data analysis skills
Work EnvironmentCollaborates with cross-functional teams, analyzes customer data, develops insightsSupports customer feedback collection, assists in data reporting
Employer & Industry UsageUsed in retail, tech, finance sectors for improving customer satisfactionCommon in similar industries, often entry-level or mid-level roles

The main difference is that a Senior Customer Experience Analyst typically has more experience, handles complex data analysis, and leads projects, whereas a Customer Experience Analyst focuses on supporting data collection and reporting. Both roles aim to improve customer satisfaction but differ in responsibility level and expertise.

What does a senior customer experience analyst do?

A senior customer experience analyst evaluates customer feedback, analyzes data to identify trends, and develops strategies to improve overall customer satisfaction. They often use tools like surveys, CRM systems, and data analysis software, and may lead projects or mentor junior team members to enhance service quality.
What cities are hiring for Senior Customer Experience Analyst jobs? Cities with the most Senior Customer Experience Analyst job openings:
What are the most commonly searched types of Customer Experience Analyst jobs? The most popular types of Customer Experience Analyst jobs are:
What states have the most Senior Customer Experience Analyst jobs? States with the most job openings for Senior Customer Experience Analyst jobs include:
What job categories do people searching Senior Customer Experience Analyst jobs look for? The top searched job categories for Senior Customer Experience Analyst jobs are:
Senior Customer Experience Analyst jobs near you
Infographic showing various Senior Customer Experience Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $102,527 per year, or $49.3 per hour.

Senior Customer Experience Specialist

Etech

On-site, Remote

$19 - $26.25/hr

Full-time

Posted 5 days ago

Job description

What You'll Do
As a Senior Customer Experience Specialist, you'll be on the front lines supporting customers while helping improve the way we serve them every day.
Provide Exceptional Customer Support
  • Assist customers through e-mail and chat with professionalism, empathy, and urgency.
  • Resolve customer inquiries from start to finish while ensuring every interaction leaves a positive impression.
  • Respond quickly during high-priority situations and help customers navigate issues with confidence.

Make Every Interaction Count
  • Look beyond resolving today's issue by identifying recurring trends and recommending long-term improvements.
  • Share customer feedback and insights that can improve products, services, and the overall customer journey.
  • Help create a smoother experience by contributing to knowledge articles, support documentation, and self-service resources.

Improve Processes and Technology
  • Work with customer support tools, reporting dashboards, and AI-assisted technology to improve efficiency and service quality.
  • Identify opportunities to streamline workflows, reduce repetitive tasks, and enhance automation.
  • Participate in testing and implementing new tools and processes that improve both the customer and employee experience.

Collaborate Across Teams
  • Partner with Operations, Product, Engineering, and other departments to resolve customer concerns and improve processes.
  • Clearly communicate customer issues, reproduce reported problems, and provide detailed feedback to internal teams.
  • Serve as the voice of the customer by ensuring customer needs and feedback are shared with decision-makers.

Drive Continuous Improvement
  • Take ownership of your work and actively look for ways to make the customer experience better every day.
  • Embrace change, adapt quickly, and contribute ideas that improve team performance and customer satisfaction.
  • Support a culture of innovation, collaboration, and continuous learning.

Required Qualifications
  • 3+ years of experience in Customer Support, Customer Experience, Customer Success, or another customer-facing role.
  • Exceptional written and verbal communication skills with the ability to explain complex concepts clearly and professionally.
  • A genuine passion for delivering outstanding customer experience and taking ownership when customers encounter challenges.
  • Strong attention to detail and the ability to identify issues others may overlook, even under time-sensitive conditions.
  • High resilience with the ability to manage large case volumes and difficult customer interactions professionally.
  • Ability to successfully complete required certifications for each support queue before handling live customer cases.

Preferred Qualifications
  • Experience making independent decisions in live or same-day customer support environments without requiring prior review.
  • Previous experience working in fintech, cryptocurrency, brokerage, or other financial services industries.
  • Experience supporting fraud prevention, risk management, or compliance operations.
  • Experience creating, maintaining, or improving internal documentation and knowledge base articles.
  • Experience supporting escalated customer issues or working in environments utilizing chatbot or automation-assisted support.
  • Experience managing multiple concurrent chat conversations.

What We're Looking For
The ideal candidate is:
  • Customer first and passionate about creating positive experiences.
  • An excellent communicator with strong written and verbal skills.
  • Calm under pressure and able to prioritize effectively in high-volume environments.
  • Detail-oriented and highly organized.
  • Self-motivated, adaptable, and resilient.
  • Comfortable learning new tools, systems, and processes quickly.
  • Committed to continuous improvement and delivering exceptional service every day.

KNOWLEDGE, SKILLS, AND ABILITIES
  • Computer programs including Word, Excel, Power Point, and Outlook;
  • Company policies and procedures as outlined in Employee Handbook and Leadership Manual.
  • Communicate effectively in verbal and written form;
  • Resolve conflict;
  • Motivate employees;
  • Take initiative;
  • Demonstrate organizational skills and prioritize duties;
  • Develop and maintain effective working relationships with peers and across departments;
  • Clearly explain processes and policies; Perform detailed tasks with accuracy;
  • Use discretion;
  • Learn additional technology applications;
  • Successfully interface with clients (internal/external);
  • Understand and exhibit customer service orientation.

EDUCATION and/or EXPERIENCE
  • A minimum of a high school diploma or general education degree (GED) required; bachelor's degree preferred or at least 3 years related experience and/or training, or equivalent combination of education and experience.

Apply