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Weekend Customer Experience Analyst Jobs (NOW HIRING)

AURA LLC

Customer Experience Specialist

Manhattan, NY · Hybrid

$55K - $70K/yr

Has a technical and analytical mindset * Is motivated by customer satisfaction scores (CSAT ... Flexibility to work 2-5 weekends during peak periods BONUS SKILLS (DESIRABLE) * Help center ...

Peerspace

Customer Experience Associate

$25/hr

The hours are 9-6pm EST Monday to Friday and there will be 2 weekend days per month where one will ... Analytical skills * Familiarity with third party marketplaces (e.g., Airbnb, VRBO) The hourly rate ...

Window World

Customer Experience Specialist

Kennesaw, GA · On-site

$16.50 - $20.50/hr

Prepare product or service reports by collecting and analyzing customer information. * Contribute ... One year of Customer Service Experience preferred * Strong communication, both written and verbal

Recochem

Customer Experience Specialist

Denver, CO · On-site

$18.25 - $23/hr

Must be available to work weekends and events * Must be able to adapt to change * Must have ... Detailing experience is preferred Physical Requirements * Ability to lift 40 lbs. Position Type ...

NearU

Customer Experience Specialist

Charlotte, NC · On-site

$17.25 - $21.75/hr

Customer Experience Specialist NearU is a people-centric, process-driven, and technology-enabled ... Must be available to work varied shifts, including weekends, evenings, and holidays as needed.

US AI

Customer Experience Specialist

North Bethesda, MD

$55K - $125K/yr

Collect feedback from users during interactions for analysis and use by other teams in United Solutions * Escalate major issues or critical feedback to Customer Experience leadership to address at a ...

TelyRx

Customer Experience Associate

Clearwater, FL · On-site

$25/hr

Customer Experience Associate (Full-Time, In-Person) Flexible Schedule Daytime, Evening, and Weekend Shifts Available Join our dynamic team as a Customer Experience Associate, where your empathy ...

TELYRX LLC

Customer Experience Associate

Clearwater, FL · On-site

$22/hr

Customer Experience Associate (Full-Time, In-Person) Flexible Schedule | Daytime, Evening, and Weekend Shifts Available Join our dynamic team as a Customer Experience Associate, where your empathy ...

KITH

Customer Experience Associate

Beverly Hills, CA

$18 - $19/hr

Kith Customer Experience Associate Location: Rodeo store Status: Part Time, or Seasonal ... Availability to consistently work weekends, special projects, drops/releases or as the business ...

US AI

Customer Experience Specialist

Rockville, MD

$55K - $125K/yr

Collect feedback from users during interactions for analysis and use by other teams in United Solutions * Escalate major issues or critical feedback to Customer Experience leadership to address at a ...

Kith

Customer Experience Associate

Malibu, CA · On-site

$18 - $19/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... Availability to consistently work weekends, special projects, drops/releases or as the business ...

Insight Global

Customer Experience Specialist

Richmond, VA · On-site

$18.50 - $20/hr

About the Role Insight Global is seeking a Customer Experience Specialists to join a fast-growing ... Comfortable working flexible schedules, including evenings and weekends (as needed) This is a ...

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How much do weekend customer experience analyst jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for weekend customer experience analyst in the United States is $31.53, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $35.82 per hour, depending on experience, location, and employer.
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Weekend Customer Experience Analyst jobs near you
Customer Experience Specialist

Customer Experience Specialist

AURA LLC

Manhattan, NY • Hybrid

$55K - $70K/yr

Other

Retirement

Posted 6 days ago

Job description

Location: US-based in the EST timezone
Languages Required: Fluent in English (essential)
Bonus Language: Spanish
Eligibility: Must have indefinite leave to remain and the right to work in the US
WHAT WE DO
Aura connects people around the world through a brilliant photo-sharing experience. Aura's easy-to-use mobile app (iOS and Android) and beautifully designed WiFi-connected digital photo frames provide an effortless, private, and secure way to share photos with family and friends globally.
Since launching in 2016, Aura has experienced significant growth and recognition, including being named one of Oprah's Favorite Things. Aura products are available across the US, Canada, UK, France, Mexico, and Germany via our website and major retailers.
WHO WE ARE
Founded by two early Twitter engineers, Aura began as a software company focused on connection and joy. Today, we deliver a seamless experience combining mobile and backend software with premium and beautiful consumer electronics.
We unlock the meaningful photos stored on smartphones and bring them to life. Innovation and technology drive everything we do, always with the goal of bringing families and friends closer together.
Our global team is based in NYC, San Francisco, Shenzhen, and remotely across the world.
THE ROLE: CUSTOMER EXPERIENCE SPECIALIST (CES)
As a Customer Experience Specialist, you will support customers via email, phone, and chat, delivering a high-quality, human-first experience, making them feel like family
You will handle a full range of customer queries in a solution-focused, customer-centric way, including:
  • Pre-sales product inquiries
  • Order support and tracking
  • Explaining product features and usability
  • App, frame, and WiFi troubleshooting
  • Warranty support and returns
You will also work with your team members and other departments to represent the voice of our customers (VoC) and to continuously improve our processes and products. Collaborate with Product, Engineering, and Operations to improve customer experience and reduce friction points.
WHO WE ARE LOOKING FOR
Our customers are individuals with individual needs, not numbers or 'support tickets'.
This role is ideal for someone who:
  • Enjoys problem-solving and communicating with customers
  • Treats customers as individuals, not tickets
  • Thrives in a fast-paced, evolving startup environment
  • Has a technical and analytical mindset
  • Is motivated by customer satisfaction scores (CSAT performance)
  • Is proactive in improving processes, tools, and documentation
You should be comfortable troubleshooting across apps, mobile devices, WiFi/router setups, and hardware products.
This is a hybrid US-based role, ideally with three days per week in our New York City office, working East Coast hours (9 am - 6 pm EST).
KEY REQUIREMENTS (ESSENTIAL SKILLS)
  • Fluent in English(written & spoken)
  • 1+ year customer support experience (email/chat/phone environment)
  • Experience with Zendesk or similar CRM tools
  • Strong communication and empathy skills
  • Technical aptitude (iOS / Android apps, connectivity troubleshooting)
  • High attention to detail and problem-solving ability
  • Comfortable learning new tools, systems, and technologies quickly
  • Flexibility to work 2-5 weekends during peak periods
BONUS SKILLS (DESIRABLE)
  • Help center/knowledge base content creation (FAQs, guides)
  • Translation, localization, or multilingual content workflows
  • Experience using AI tools in customer support (automation, macros, chatbots)
  • Order support and fulfillment experience
WHAT'S IN IT FOR YOU?
At Aura, we believe in creating a great work environment so you are set up to succeed in your job and do the best work of your career. We have offices in New York City and San Francisco. We offer the following benefits to all full-time Aura employees based in the U.S.:
  • Compensation for this role will be in the $55,000 - $70,000 range
  • Competitive compensation, including an employer-sponsored 401(k) - and we fully match the first 4% of contributions
  • Comprehensive health plans: we pay up to 100% of the premium for employees and ~50% for families
  • Generous stock option program, which begins vesting after 1 year at the company
  • Flexible time off - you're required to take off at least 10 days in addition to all company holidays
  • A monthly fitness and wellness allowance of up to $150
  • Lunch and snacks on us every day in our NYC and SF offices
FIRST DAYS IN YOUR ROLE
Your first 30 days:
  • Complete onboarding and build basic product and process knowledge
  • Have regular calls with your team to build strong relationships
  • Begin handling customer scenarios alongside experienced CES team members
Your first 90 days:
  • Master troubleshooting and Standard Operating Procedures (SOPs)
  • Independently handle around 90% of customer contacts
  • Meet CSAT targets
  • Opportunity to already contribute to side projects such as help center optimization, localization, and AI-driven support
What's next?
  • Push the boundaries, and make even more of a difference.
  • Use your skills and strengths to find your own responsibility or project.
  • Help shape the future of customer experience at Aura

Aura is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, or veteran status.
Aura Home Inc. All rights reserved, Aura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.
We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
California Applicant Privacy Notice: If you are a California resident, Aura Home, Inc., collects and uses personal information submitted in connection with your application to evaluate your candidacy and administer recruitment, maintain security, and comply with legal obligations. We may disclose this information to our service providers that support recruiting. Our careers site may use cookies or similar technologies that constitute "sharing" under California law; you may opt out and we honor recognized opt-out preference signals (e.g., Global Privacy Control) where required. For details, see our Privacy Notice: LINK.

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