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Weekend Customer Experience Analyst Jobs in Washington

MDW Associates

UI/UX Analyst

Arlington, VA · On-site

$110K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This position is on-site 4 days a week at our USPS customer site in Arlington, VA. The UI/UX Analyst may perform a combination of some or all of the following duties: * User-Centric Design Leadership:

MDW Associates

UI/UX Analyst

Arlington, VA · On-site

$110K - $130K/yr

  • Life

This position is on-site 4 days a week at our USPS customer site in Arlington, VA.The UI/UX Analyst may perform a combination of some or all of the following duties:User-Centric Design Leadership:

ECS

UI/UX Analyst

Arlington, VA · On-site

$110K - $130K/yr

ECS is seeking a UX/UI Analyst to lead User Interface and Experience requirements gathering ... Customer service skills - you are experienced in placing the customer at the center of decision ...

MDW Associates

UI/UX Analyst

Arlington, VA

$133K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This position is on-site 4 days a week at our USPS customer site in Arlington, VA. The UI/UX Analyst may perform a combination of some or all of the following duties: * User-Centric Design Leadership:

Switchboard

Customer Experience Strategist

Washington, DC

$111K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... analytics, webforms, shortlinks, and more). You will have the opportunity to grow and maintain ... weekend on call shifts. What We Are Looking For As a member of our small team, we are looking for ...

LIDL US, LLC.

Store Layout and Experience Analyst

Arlington, VA · On-site

$33.66 - $38.47/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customer experience. Working closely with the Merchandising Manager, the role contributes to the development of planograms, store layouts, and merchandising concepts by leveraging data insights and ...

US AI

Customer Experience Specialist

North Bethesda, MD

$55K - $125K/yr

  • Life

  • Retirement

  • PTO

Collect feedback from users during interactions for analysis and use by other teams in United Solutions * Escalate major issues or critical feedback to Customer Experience leadership to address at a ...

US AI

Customer Experience Specialist

North Bethesda, MD · On-site

$55K - $125K/yr

  • Life

  • Retirement

  • PTO

Collect feedback from users during interactions for analysis and use by other teams in United Solutions * Escalate major issues or critical feedback to Customer Experience leadership to address at a ...

US AI

Customer Experience Specialist

Rockville, MD · On-site

$55K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collect feedback from users during interactions for analysis and use by other teams in United Solutions * Escalate major issues or critical feedback to Customer Experience leadership to address at a ...

Tesla

Customer Experience Specialist

Rockville, MD · On-site

$21.57 - $30.78/hr

  • Retirement

  • PTO

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Ability to work evening hours, weekends, and holidays in a retail environment * Valid driver ...

Tesla

Customer Experience Specialist

Silver Spring, MD · On-site

$21.57 - $27.36/hr

  • Retirement

  • PTO

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Ability to work evening hours, weekends, and holidays in a retail environment * Valid driver ...

Tesla

Customer Experience Specialist

Arlington, VA · On-site

$20.50 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Ability to work evening hours, weekends, and holidays in a retail environment * Valid driver ...

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UI/UX Analyst

MDW Associates

Arlington, VA • On-site

$110K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description

MDW Associates is seeking a UI/UX Analyst to lead User Interface and Experience requirements gathering, usability and functionality testing, and deployment activities for software and cloud-based applications to support the US Postal Services' Inspector General's Office (OIG).
This position is on-site 4 days a week at our USPS customer site in Arlington, VA.
The UI/UX Analyst may perform a combination of some or all of the following duties:
  • User-Centric Design Leadership:
    • Champion user-centric design principles throughout the organization.
    • Collaborate with cross-functional teams to ensure alignment with business goals and user needs.
  • Usability Assessment and Optimization:
    • Conduct comprehensive usability assessments using various methods (user testing, heuristic evaluation, etc.).
    • Identify pain points in existing software products and propose enhancements.
  • Data-Driven Decision Making:
    • Leverage user data and analytics to inform design choices.
    • Translate insights into actionable recommendations for iterative improvements.
  • Prototyping and Interaction Design:
    • Create high-fidelity wireframes and prototypes that align with user expectations.
    • Define interaction patterns for seamless user journeys.
  • Collaboration and Mentorship:
    • Mentor junior team members and provide guidance on best practices.
    • Collaborate with UI designers, developers, and product managers to deliver exceptional user experiences.

Required Experience/Skills:
  • 7+ years of experience in UI/UX analysis, with a track record of successful projects.
  • Advanced proficiency in usability testing, user research, and interaction design.
  • Expertise in industry-standard tools such as Sketch, Figma, or Adobe XD.
  • Solid understanding of front-end development technologies (HTML, CSS, JavaScript).
  • Problem solving/Adaptability: the ability to identify and proactively respond to issues, resolve conflicts, and find creative solutions to pain points.
  • Analytical skills: the ability to analyze data, feedback, and metrics to derive meaningful insights and make data-driven decisions.

Desired Experience/Skills:
  • UX & UI project analysis and deployment experience in the federal government vertical
  • Outstanding communication skills

Security Requirement(s):
  • Public Trust - Candidates for this position must be submitted for a background investigation in order to satisfy government requirements.

Company Description
Incorporated in 2012, MDW is a small business headquartered in McLean, VA with offices in Huntsville, AL. We provide Federal government clients with consulting, management services, advisory and assistance services, decision support, strategic planning, process planning and improvement, task execution and metrics analysis. Our mission is to make our clients more successful by providing honest assessments, exceptional analysis, prudent advice, direct communication, and hard work.
Our core capabilities include:
  • Strategic Planning
  • Cost Estimating
  • Budget Programming and Justification
  • Budget Execution
  • Acquisition Management
  • Financial Systems Support & Integration

MDW Associates, LLC ("MDW") is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, religion, color, sex, national origin, age, marital status, covered veteran status, mental or physical disability, pregnancy or any other unlawful basis unrelated to the ability to do the job. MDW seeks to employ talented, ethical, and entrepreneurial-minded persons. Our applicants and employees are protected from discrimination as required by Federal law.
Additional Information
We offer a competitive and comprehensive benefits and compensation package for our employees, including but not limited to:
  • Health
  • Dental
  • Vision
  • Group Life Insurance/Long Term Disability/Short Term Disability
  • Retirement/401(k)
  • Flexible Leave Policy

All your information will be kept confidential according to EEO guidelines.

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