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Customer Experience Analyst Jobs in Raleigh, NC (NOW HIRING)

Rentokil

Planning Specialist, Customer Experience

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

This role will utilize route analysis software to adjust territory plans to create effective and ... related experience as dispatcher and/or customer service agent Physical Demands and Working ...

Rentokil

Planning Specialist, Customer Experience

Raleigh, NC · On-site

$16.50 - $21.75/hr

This role will utilize route analysis software to adjust territory plans to create effective and ... related experience as dispatcher and/or customer service agent Physical Demands and Working ...

Danaher

Digital Analyst Internships

Durham, NC · On-site

$95K - $112K/yr

About Digital Analyst Roles at Danaher Are you passionate about data, customer experience, and driving meaningful improvements through insights? As a Digital Analyst Intern, you'll work alongside a ...

Danaher

Digital Analyst Internships

Raleigh, NC · On-site

$95K - $113K/yr

About Digital Analyst Roles at Danaher Are you passionate about data, customer experience, and driving meaningful improvements through insights? As a Digital Analyst Intern, you'll work alongside a ...

Clorox

Customer Senior Analyst

Durham, NC

$85K - $112K/yr

The Senior Sales Analyst will be a critical enabler of the Clorox customer strategy supporting the ... Experience with forecasting tools, ERP systems (e.g., SAP, Oracle), and CRM platforms. * Proven ...

N-able

Senior SOC Analyst

Morrisville, NC · Hybrid

$82K - $109K/yr

... customers to be secure, resilient, and successful. Qualifications: * 4-6 years of experience in SOC ... Analytical and detail-oriented with a passion for solving problems. * Strong mentor and team player.

InstantServe LLC

(Business Analyst

Raleigh, NC · On-site

... stability, customer-experience outcomes, and compliance alignment during testing and deployment Required 7 Years Proficiency in eliciting, analyzing, and validating business, functional, non ...

Infojini Inc

Business Analyst

Raleigh, NC

... customer base including fortune 100 companies and most state and federal agencies such as State of ... Experience as a product owner in an agile environment Business process analysis, requirements ...

MED-EL Corporation

CRM Functional Analyst

Durham, NC · On-site

The ideal candidate combines strong business process analysis skills with hands-on Dynamics 365 experience. They understand how CRM should support business operations, are comfortable challenging ...

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All JobsCustomer Experience Analyst JobsCustomer Experience Analyst Jobs in Raleigh, NC

Customer Experience Analyst information

See Raleigh, NC salary details

$18

$39

$65

How much do customer experience analyst jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for customer experience analyst in Raleigh, NC is $39.38, according to ZipRecruiter salary data. Most workers in this role earn between $31.54 and $44.62 per hour, depending on experience, location, and employer.

How does a Customer Experience Analyst typically contribute to cross-departmental collaboration within an organization?

Customer Experience Analysts play a key role in bridging gaps between departments such as marketing, product development, and customer support. By collecting and analyzing customer feedback, they identify trends and pain points, then share actionable insights with relevant teams to drive improvements. Regular collaboration ensures that customer-centric strategies are aligned across the organization, leading to more cohesive and effective solutions. This collaborative environment also provides Customer Experience Analysts with exposure to various business functions and opportunities for career growth.

What is a Customer Experience Analyst?

A Customer Experience Analyst is a professional who collects, analyzes, and interprets data related to customer interactions and feedback. Their main goal is to identify trends, pain points, and opportunities for improving the overall customer experience with a company's products or services. They work closely with other departments, such as marketing and customer support, to recommend actionable strategies that enhance customer satisfaction and loyalty. Customer Experience Analysts often use tools like surveys, analytics platforms, and customer journey mapping to achieve their objectives.

What Does a Customer Experience Analyst Do?

A customer experience analyst gathers and interprets data on customer satisfaction for a business. As a customer experience analyst, your job duties include conducting surveys to collect client feedback, analyzing data, and creating reports for the company management team. You may work independently or as part of a project team. Contact with customers is a regular part of your job, so you must follow your company’s customer service guidelines. The qualifications for a career as a customer experience analyst are a bachelor’s degree in statistics or business and strong mathematical skills. Some companies prefer candidates with customer service experience.

What is the difference between Customer Experience Analyst vs Customer Service Representative?

AspectCustomer Experience AnalystCustomer Service Representative
Primary FocusAnalyzing customer feedback and improving overall experienceAssisting customers with inquiries and resolving issues
Skills & CertificationsData analysis, customer insights, communication skillsCommunication, problem-solving, product knowledge
Work EnvironmentOffice-based, cross-department collaborationCall centers, retail, online support
Industry UsageMarketing, UX, customer experience teamsCustomer support, retail, hospitality

While both roles focus on customer interactions, the Customer Experience Analyst primarily analyzes data to improve customer satisfaction strategies, whereas the Customer Service Representative handles direct customer interactions and issue resolution.

What are the key skills and qualifications needed to thrive as a Customer Experience Analyst, and why are they important?

To thrive as a Customer Experience Analyst, you need strong analytical skills, proficiency in data interpretation, and typically a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau or Power BI, and analytics software such as Google Analytics is often required. Excellent communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills. These competencies enable analysts to accurately interpret customer data, identify actionable insights, and drive improvements that enhance customer satisfaction and retention.
More about Customer Experience Analyst jobs
What are the most commonly searched types of Customer Experience Analyst jobs in Raleigh, NC? The most popular types of Customer Experience Analyst jobs in Raleigh, NC are:
What are popular job titles related to Customer Experience Analyst jobs in Raleigh, NC? For Customer Experience Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Experience Analyst jobs in Raleigh, NC look for? The top searched job categories for Customer Experience Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Experience Analyst jobs? Cities near Raleigh, NC with the most Customer Experience Analyst job openings:
Customer Experience Analyst jobs near you
Infographic showing various Customer Experience Analyst job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $81,913 per year, or $39.4 per hour.
Customer Experience Professional - Medical Operations

Customer Experience Professional - Medical Operations

DAN

Durham, NC • On-site

Full-time

Posted 6 days ago

Job description


Program/Program Office/Agency
Customer Experience Professional

Service
All Services


Position Announcement Url
DOD SkillBridge - Divers Alert Network


Training Duration
120-150 days


Delivery Method
In-Person


Number of Locations
1


Summary Description
DAN's medical assistance services are available to divers, dive professionals, and health care providers. We offer an emergency hotline, medical information, physician consultations, continuing medical education, and a worldwide referral network of doctors who evaluate and treat divers. We provide real-time assistance during dive emergencies and work to prevent injuries and promote dive safety. Striving to make every dive accident- and injury-free. DAN's vision is to be the most recognized and trusted organization worldwide in the fields of diver safety and emergency services, health, research, and education by its members, instructors, and the diving community.


Jobs Description
This SkillBridge fellowship provides transitioning Service Members with structured, hands-on training in customer experience, service operations, and member support within a mission-driven nonprofit environment.

Participants will gain experience analyzing service delivery systems, mapping customer and member journeys, evaluating service feedback, identifying operational friction points, and supporting service improvement initiatives aligned with Divers Alert Network (DAN) operations, including member services, safety support, and emergency assistance workflows.

Training emphasizes operational service delivery, service recovery, escalation pathways, communication standards, and continuous improvement in a civilian environment.


Locations of Prospective Jobs by State

North Carolina

Salary

Target MOCs

Other Eligibility Factors
Dive experience is highly desirable but not required

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