Systems Analyst
Durham, NC · On-site
... customer-facing applications. • Proven experience supporting enterprise technology modernization and system migration initiatives. • Strong understanding of data management, data analysis, SQL ...
Systems Analyst
Durham, NC · On-site
... customer-facing applications. • Proven experience supporting enterprise technology modernization and system migration initiatives. • Strong understanding of data management, data analysis, SQL ...
Hyperscale DC Customer Success Program Specialist
Raleigh, NC · On-site
$65K - $75K/yr
... experience, operational performance, and service quality. - Collaborate with customers on process improvement projects and operational best practices. - Drive root cause analysis and corrective ...
Hyperscale DC Customer Success Program Specialist
Raleigh, NC · On-site
$65K - $75K/yr
... experience, operational performance, and service quality. - Collaborate with customers on process improvement projects and operational best practices. - Drive root cause analysis and corrective ...
Hyperscale DC Customer Success Program Specialist
Raleigh, NC · On-site
$65K - $75K/yr
... customer experience, operational performance, and service quality * Collaborate with customers on process improvement projects and operational best practices * Drive root cause analysis and ...
Hyperscale DC Customer Success Program Specialist
Raleigh, NC · On-site
$65K - $75K/yr
... customer experience, operational performance, and service quality * Collaborate with customers on process improvement projects and operational best practices * Drive root cause analysis and ...
... experience, operational performance, and service quality. - Collaborate with customers on process improvement projects and operational best practices. - Drive root cause analysis and corrective ...
... experience, operational performance, and service quality. - Collaborate with customers on process improvement projects and operational best practices. - Drive root cause analysis and corrective ...
... experience, operational performance, and service quality. - Collaborate with customers on process improvement projects and operational best practices. - Drive root cause analysis and corrective ...
... experience, operational performance, and service quality. - Collaborate with customers on process improvement projects and operational best practices. - Drive root cause analysis and corrective ...
Hyperscale DC Customer Success Program Specialist
Raleigh, NC · On-site
$65K - $75K/yr
... customer experience, operational performance, and service quality * Collaborate with customers on process improvement projects and operational best practices * Drive root cause analysis and ...
Hyperscale DC Customer Success Program Specialist
Raleigh, NC · On-site
$65K - $75K/yr
... customer experience, operational performance, and service quality * Collaborate with customers on process improvement projects and operational best practices * Drive root cause analysis and ...
Hyperscale DC Customer Success Program Specialist
Raleigh, NC · On-site
$65K - $75K/yr
... experience, operational performance, and service quality. - Collaborate with customers on process improvement projects and operational best practices. - Drive root cause analysis and corrective ...
Hyperscale DC Customer Success Program Specialist
Raleigh, NC · On-site
$65K - $75K/yr
... experience, operational performance, and service quality. - Collaborate with customers on process improvement projects and operational best practices. - Drive root cause analysis and corrective ...
... experience, operational performance, and service quality. - Collaborate with customers on process improvement projects and operational best practices. - Drive root cause analysis and corrective ...
Quick apply
... experience, operational performance, and service quality. - Collaborate with customers on process improvement projects and operational best practices. - Drive root cause analysis and corrective ...
... customer base including fortune 100 companies and most state and federal agencies such as State of ... experience. Description (including, but not limited to): 1. Managing business analysis work or ...
... customer base including fortune 100 companies and most state and federal agencies such as State of ... experience. Description (including, but not limited to): 1. Managing business analysis work or ...
Support UAT cycles, validating performance, stability, customer-experience improvements, and ... analysis for high-volume transaction processing • Performance optimization and monitoring of ...
Support UAT cycles, validating performance, stability, customer-experience improvements, and ... analysis for high-volume transaction processing • Performance optimization and monitoring of ...
Customer Success Program Specialist
$38 - $42/hr
Analyze production, inventory, and logistics data to support decision-making and customer success. Qualifications * Bachelor's degree or equivalent professional experience. * 5+ years of experience ...
Quick apply
Customer Success Program Specialist
$38 - $42/hr
Analyze production, inventory, and logistics data to support decision-making and customer success. Qualifications * Bachelor's degree or equivalent professional experience. * 5+ years of experience ...
Contract & Rebate Analyst
Durham, NC · On-site
$66K - $80K/yr
Experience analyzing large customer or sales data sets and performing detailed reconciliations with a high degree of accuracy * Strong written and verbal communication skills, with the ability to ...
Contract & Rebate Analyst
Durham, NC · On-site
$66K - $80K/yr
Experience analyzing large customer or sales data sets and performing detailed reconciliations with a high degree of accuracy * Strong written and verbal communication skills, with the ability to ...
Contract & Rebate Analyst
Durham, NC · Hybrid
$66K - $80K/yr
Experience analyzing large customer or sales data sets and performing detailed reconciliations with a high degree of accuracy * Strong written and verbal communication skills, with the ability to ...
New
Contract & Rebate Analyst
Durham, NC · Hybrid
$66K - $80K/yr
Experience analyzing large customer or sales data sets and performing detailed reconciliations with a high degree of accuracy * Strong written and verbal communication skills, with the ability to ...
New
Customer Support Manager
Raleigh, NC · On-site
$63K - $69K/yr
We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support ... This is a leadership role requiring excellent communication, analytical skills, and a passion for ...
Customer Support Manager
Raleigh, NC · On-site
$63K - $69K/yr
We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support ... This is a leadership role requiring excellent communication, analytical skills, and a passion for ...
Customer Support Manager
Raleigh, NC · On-site
$63K - $69K/yr
We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support ... This is a leadership role requiring excellent communication, analytical skills, and a passion for ...
Customer Support Manager
Raleigh, NC · On-site
$63K - $69K/yr
We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support ... This is a leadership role requiring excellent communication, analytical skills, and a passion for ...
... analyze consumption reports, manage service delivery workflows, and maintain effective communication with customers and internal teams to ensure a positive customer experience and foster trust. Role ...
... analyze consumption reports, manage service delivery workflows, and maintain effective communication with customers and internal teams to ensure a positive customer experience and foster trust. Role ...
Deliver a world-class customer experience as a trusted advisor that achieves success in deployment ... data analytics and customer knowledge * Proactive management of customers to optimize account ...
Deliver a world-class customer experience as a trusted advisor that achieves success in deployment ... data analytics and customer knowledge * Proactive management of customers to optimize account ...
Senior Billing Analyst
Raleigh, NC · On-site
$42K - $56K/yr
Senior Billing Analyst Email resumes to: Hayley.christina@capstonesp.com Position Summary We're ... customer experience. As part of a distributed global team, this role requires flexibility ...
Quick apply
Senior Billing Analyst
Raleigh, NC · On-site
$42K - $56K/yr
Senior Billing Analyst Email resumes to: Hayley.christina@capstonesp.com Position Summary We're ... customer experience. As part of a distributed global team, this role requires flexibility ...
Sr. Salesforce Agentforce Analyst- Durham, NC / Denver, CO / Hoboken, NJ The Select Group is ... customer experience. * Conduct or support user acceptance testing and validate AI-generated ...
Sr. Salesforce Agentforce Analyst- Durham, NC / Denver, CO / Hoboken, NJ The Select Group is ... customer experience. * Conduct or support user acceptance testing and validate AI-generated ...
Sr. Salesforce Agentforce Analyst- Durham, NC / Denver, CO / Hoboken, NJ The Select Group is ... customer experience. * Conduct or support user acceptance testing and validate AI-generated ...
Sr. Salesforce Agentforce Analyst- Durham, NC / Denver, CO / Hoboken, NJ The Select Group is ... customer experience. * Conduct or support user acceptance testing and validate AI-generated ...
Customer Experience Analyst information
See Raleigh, NC salary details
$18.23 - $22.56
8% of jobs
$22.56 - $26.89
2% of jobs
$26.89 - $31.23
14% of jobs
$31.33 is the 25th percentile. Wages below this are outliers.
$31.23 - $35.56
32% of jobs
$35.56 - $39.89
14% of jobs
$42.42 is the 75th percentile. Wages above this are outliers.
$39.89 - $44.23
9% of jobs
$44.23 - $48.56
6% of jobs
$48.56 - $52.89
3% of jobs
$52.89 - $57.23
3% of jobs
$57.23 - $61.56
5% of jobs
$61.56 - $65.89
3% of jobs
$18
$39
$65
How much do customer experience analyst jobs pay per hour?
As of Aug 9, 2026, the average hourly pay for customer experience analyst in Raleigh, NC is $39.38, according to ZipRecruiter salary data. Most workers in this role earn between $31.54 and $44.62 per hour, depending on experience, location, and employer.
How does a customer experience analyst typically contribute to cross-departmental collaboration within an organization?
Customer Experience Analysts play a key role in bridging gaps between departments such as marketing, product development, and customer support. By collecting and analyzing customer feedback, they identify trends and pain points, then share actionable insights with relevant teams to drive improvements. Regular collaboration ensures that customer-centric strategies are aligned across the organization, leading to more cohesive and effective solutions. This collaborative environment also provides Customer Experience Analysts with exposure to various business functions and opportunities for career growth.
What is a customer experience analyst?
A Customer Experience Analyst is a professional who collects, analyzes, and interprets data related to customer interactions and feedback. Their main goal is to identify trends, pain points, and opportunities for improving the overall customer experience with a company's products or services. They work closely with other departments, such as marketing and customer support, to recommend actionable strategies that enhance customer satisfaction and loyalty. Customer Experience Analysts often use tools like surveys, analytics platforms, and customer journey mapping to achieve their objectives.
What does a customer experience analyst do?
A customer experience analyst gathers and interprets data on customer satisfaction for a business. As a customer experience analyst, your job duties include conducting surveys to collect client feedback, analyzing data, and creating reports for the company management team. You may work independently or as part of a project team. Contact with customers is a regular part of your job, so you must follow your company’s customer service guidelines. The qualifications for a career as a customer experience analyst are a bachelor’s degree in statistics or business and strong mathematical skills. Some companies prefer candidates with customer service experience.
Do customer experience analyst jobs require a degree?
Customer Experience Analyst roles typically require a bachelor's degree in fields such as business, marketing, or related areas. Relevant skills include data analysis, communication, and familiarity with customer feedback tools, but some positions may accept equivalent work experience in lieu of a degree.
What is the difference between Customer Experience Analyst vs Customer Service Representative?
| Aspect | Customer Experience Analyst | Customer Service Representative |
|---|---|---|
| Primary Focus | Analyzing customer feedback and improving overall experience | Assisting customers with inquiries and resolving issues |
| Skills & Certifications | Data analysis, customer insights, communication skills | Communication, problem-solving, product knowledge |
| Work Environment | Office-based, cross-department collaboration | Call centers, retail, online support |
| Industry Usage | Marketing, UX, customer experience teams | Customer support, retail, hospitality |
While both roles focus on customer interactions, the Customer Experience Analyst primarily analyzes data to improve customer satisfaction strategies, whereas the Customer Service Representative handles direct customer interactions and issue resolution.
What are the key skills and qualifications needed to thrive as a customer experience analyst?
To thrive as a Customer Experience Analyst, you need strong analytical skills, proficiency in data interpretation, and typically a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau or Power BI, and analytics software such as Google Analytics is often required. Excellent communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills. These competencies enable analysts to accurately interpret customer data, identify actionable insights, and drive improvements that enhance customer satisfaction and retention.
More about Customer Experience Analyst jobs
- What is the difference between a customer experience analyst and a customer relations manager?
- How to become a customer experience analyst?
- Is customer experience analyst a good career?
- What is the salary of a customer experience analyst?
- What Is a Customer Experience Analyst and How to Become One
- Customer Experience Analyst Job Description Sample Template
What are the most commonly searched types of Customer Experience Analyst jobs in Raleigh, NC? The most popular types of Customer Experience Analyst jobs in Raleigh, NC are:
What are popular job titles related to Customer Experience Analyst jobs in Raleigh, NC? For Customer Experience Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Experience Analyst jobs in Raleigh, NC look for? The top searched job categories for Customer Experience Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Experience Analyst jobs? Cities near Raleigh, NC with the most Customer Experience Analyst job openings:
Job description
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Job Summary
We are seeking an experienced Systems Analyst to support digital banking initiatives and enterprise technology modernization efforts. The ideal candidate will have strong expertise in systems analysis, API integration, data management, and distributed systems while collaborating with business and technology teams to design scalable, cloud-based solutions. This role requires a strategic thinker who can translate business requirements into technical solutions, drive system integration initiatives, and support enterprise architecture and modernization programs.
Key Responsibilities
• Perform comprehensive systems analysis to support large-scale technology modernization and migration initiatives.
• Collaborate with business and technology stakeholders to gather, analyze, define, and document business and system requirements.
• Partner with architecture and engineering teams to develop scalable system solutions aligned with enterprise standards and future-state architecture.
• Analyze system feasibility, dependencies, integration points, risks, and technical impacts across distributed platforms.
• Evaluate APIs, data sources, and integration patterns to recommend optimal technical solutions.
• Develop and maintain system architecture documentation, technical specifications, process flows, and operational documentation.
• Translate high-level business requirements into detailed technical designs and implementation plans.
• Facilitate knowledge-sharing sessions on system capabilities, data management practices, integration strategies, and cloud technologies.
• Participate in the review and validation of Quality Assurance test plans to ensure business and technical requirements are met.
• Recommend enhancements to existing systems and contribute to the design of new enterprise solutions.
• Develop and improve analysis methodologies, documentation standards, and system design practices.
• Collaborate with cross-functional teams to support successful project delivery and enterprise modernization initiatives.
Required Qualifications
• Bachelor's degree in Computer Science, Information Technology, or a related technical field.
• 6+ years of professional experience in Systems Analysis.
• Experience working with APIs, distributed systems, and customer-facing applications.
• Proven experience supporting enterprise technology modernization and system migration initiatives.
• Strong understanding of data management, data analysis, SQL, stored procedures, and relational databases.
• Experience analyzing enterprise integrations across multiple systems, applications, and data platforms.
• Strong knowledge of enterprise integration concepts, APIs, and distributed application architectures.
• Experience documenting business requirements, technical specifications, system workflows, and architecture diagrams.
• Strong technical writing, documentation, and user story development skills.
• Understanding of n-tier application architecture, APIs, SDKs, and enterprise application ecosystems.
• Familiarity with integration testing methodologies and observability tools such as Datadog and Splunk.
• Excellent analytical, problem-solving, communication, and presentation skills.
• Ability to collaborate effectively with business, architecture, engineering, and leadership teams.
Preferred Qualifications
• Professional certification in Project Management or a related discipline.
• Experience leading enterprise modernization or greenfield implementation projects.
• Knowledge of regulatory and compliance requirements within enterprise technology environments.
• Experience in Financial Services or other highly regulated industries.
• Experience with Enterprise Integration Patterns, including publish/subscribe (Pub/Sub), event-driven architecture, streaming technologies, and API-based integrations.
• Knowledge of capability modeling and enterprise architecture frameworks.
Job Summary
We are seeking an experienced Systems Analyst to support digital banking initiatives and enterprise technology modernization efforts. The ideal candidate will have strong expertise in systems analysis, API integration, data management, and distributed systems while collaborating with business and technology teams to design scalable, cloud-based solutions. This role requires a strategic thinker who can translate business requirements into technical solutions, drive system integration initiatives, and support enterprise architecture and modernization programs.
Key Responsibilities
• Perform comprehensive systems analysis to support large-scale technology modernization and migration initiatives.
• Collaborate with business and technology stakeholders to gather, analyze, define, and document business and system requirements.
• Partner with architecture and engineering teams to develop scalable system solutions aligned with enterprise standards and future-state architecture.
• Analyze system feasibility, dependencies, integration points, risks, and technical impacts across distributed platforms.
• Evaluate APIs, data sources, and integration patterns to recommend optimal technical solutions.
• Develop and maintain system architecture documentation, technical specifications, process flows, and operational documentation.
• Translate high-level business requirements into detailed technical designs and implementation plans.
• Facilitate knowledge-sharing sessions on system capabilities, data management practices, integration strategies, and cloud technologies.
• Participate in the review and validation of Quality Assurance test plans to ensure business and technical requirements are met.
• Recommend enhancements to existing systems and contribute to the design of new enterprise solutions.
• Develop and improve analysis methodologies, documentation standards, and system design practices.
• Collaborate with cross-functional teams to support successful project delivery and enterprise modernization initiatives.
Required Qualifications
• Bachelor's degree in Computer Science, Information Technology, or a related technical field.
• 6+ years of professional experience in Systems Analysis.
• Experience working with APIs, distributed systems, and customer-facing applications.
• Proven experience supporting enterprise technology modernization and system migration initiatives.
• Strong understanding of data management, data analysis, SQL, stored procedures, and relational databases.
• Experience analyzing enterprise integrations across multiple systems, applications, and data platforms.
• Strong knowledge of enterprise integration concepts, APIs, and distributed application architectures.
• Experience documenting business requirements, technical specifications, system workflows, and architecture diagrams.
• Strong technical writing, documentation, and user story development skills.
• Understanding of n-tier application architecture, APIs, SDKs, and enterprise application ecosystems.
• Familiarity with integration testing methodologies and observability tools such as Datadog and Splunk.
• Excellent analytical, problem-solving, communication, and presentation skills.
• Ability to collaborate effectively with business, architecture, engineering, and leadership teams.
Preferred Qualifications
• Professional certification in Project Management or a related discipline.
• Experience leading enterprise modernization or greenfield implementation projects.
• Knowledge of regulatory and compliance requirements within enterprise technology environments.
• Experience in Financial Services or other highly regulated industries.
• Experience with Enterprise Integration Patterns, including publish/subscribe (Pub/Sub), event-driven architecture, streaming technologies, and API-based integrations.
• Knowledge of capability modeling and enterprise architecture frameworks.
About Compunnel
Sourced by ZipRecruiter
Compunnel is a well-known company located in Plainsboro, NJ, US, recognized in the industry of IT Services and Solutions. Established in 1989, Compunnel offers a suite of services that help businesses integrate technology efficiently into their operations, a recognizable name in the IT solutions sphere for over three decades. The company’s service portfolio includes Digital Transformation, Business Intelligence, Cloud Services, Cybersecurity, and Application Modern Services, among others. Guided by its mission "to innovate with industry-leading digital solutions and disruptive tech strategies for unimagining business growth," the company underlines its commitment to offering out-of-the-box solutions to its clients. Remarkable achievements of the company include serving more than 30 Fortune 500 companies and providing job opportunities for over 50,000 individuals.
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Plainsboro, NJ, US
Year founded
1994