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Customer Insights Jobs in Raleigh, NC (NOW HIRING)

Eaton Plc

Customer Success Manager

Raleigh, NC · On-site

Customer Insights and Voice of Customer * Capture customer feedback, business needs, product gaps, and emerging market requirements to serve as an internal advocate for Brightlayer customers. * Share ...

Netsertive

Customer Experience Specialist

Morrisville, NC · On-site

$16.50 - $20.75/hr

Deliver data-driven insights and consultative recommendations to help customers achieve their business objectives. * Identify opportunities to expand services within the existing customer portfolio.

TARGAN, Inc.

Customer Success Manager

Raleigh, NC · On-site

Operational Performance & Insights * Maintain and optimize system performance to meet or surpass ... Support customers in understanding and capturing ROI, sharing key success metrics with producers ...

DoiT

Customer Marketing Manager

Raleigh, NC · Remote

Customer Insight-Led Strategy & Segmentation * Partner with CSM, AM, Product, and Data/Analytics teams to identify usage signals, adoption patterns, and account characteristics that indicate ...

Avalara

Lead, Customer Intelligence Strategy

Durham, NC · On-site

$126K/yr

Ensure customer insights are surfaced in structured, usable formats. * Reduce the risk of disconnected tools that obscure the full customer picture. Organizational Elevation * Provide a unified ...

Canals

Customer Success Manager

Raleigh, NC · Remote

Partner with Product and Engineering to surface customer insights and resolve issues efficiently. * Facilitate regular business reviews to demonstrate ROI and align on future goals. * Contribute to ...

RELX Group plc

Sr UX Designer I

Raleigh, NC · On-site

$95K - $158K/yr

Use analytics, customer insights, and testing results to inform design and future strategy. * Conduct and iterate user testing in partnership with UX Research teams. * Mentor junior designers and ...

LexisNexis

Sr UX Designer I

Raleigh, NC

$95K - $158K/yr

Use analytics, customer insights, and testing results to inform design and future strategy. * Conduct and iterate user testing in partnership with UX Research teams. * Mentor junior designers and ...

RELX

Sr UX Designer I

Raleigh, NC · On-site

$95K - $158K/yr

Use analytics, customer insights, and testing results to inform design and future strategy. * Conduct and iterate user testing in partnership with UX Research teams. * Mentor junior designers and ...

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Showing results 1-20

All JobsCustomer Insights JobsCustomer Insights Jobs in Raleigh, NC

Customer Insights information

What are customer insights?

Customer insights are in-depth understandings derived from analyzing customer data, feedback, and behavior. These insights help businesses identify customer needs, preferences, and motivations, enabling them to make informed decisions about products, services, and marketing strategies. By leveraging customer insights, companies can improve customer satisfaction, enhance loyalty, and drive business growth.

How does the Customer Insights role typically collaborate with other departments within a company?

Customer Insights professionals frequently work cross-functionally, partnering with teams such as marketing, product development, sales, and customer service. Their role involves gathering and analyzing customer data, then sharing actionable insights with these teams to inform strategy, improve products, and enhance the customer experience. Effective communication and collaboration are essential, as insights must be presented in a way that is accessible and relevant to stakeholders. This collaborative structure allows Customer Insights professionals to have a direct impact on key business decisions.

What are the key skills and qualifications needed to thrive as a Customer Insights professional, and why are they important?

To thrive as a Customer Insights professional, you need strong analytical skills, data interpretation abilities, and a background in market research or related fields, often supported by a relevant degree. Familiarity with data analytics tools like SQL, SPSS, Tableau, or survey platforms, as well as experience with CRM systems, is typically required. Excellent communication, critical thinking, and stakeholder management skills help translate data into actionable business recommendations. These competencies ensure organizations understand customer behavior and can make data-driven decisions to enhance products and services.

What is the difference between Customer Insights vs Customer Data Analyst?

AspectCustomer InsightsCustomer Data Analyst
Primary FocusUnderstanding customer behavior and preferences to inform business strategiesAnalyzing customer data to identify patterns and generate reports
Skills & CertificationsMarket research, data analysis, customer segmentation, often with certifications in marketing or analyticsData analysis, SQL, statistical tools, data visualization
Work EnvironmentCross-functional teams, marketing, product developmentData teams, analytics departments, IT
Industry UsageMarketing, customer experience, product managementData analysis, business intelligence, analytics departments

Customer Insights professionals focus on understanding customer needs and behaviors to guide strategic decisions, while Customer Data Analysts primarily analyze data to uncover patterns and generate reports. Both roles require strong analytical skills, but their objectives and daily tasks differ, with Insights emphasizing strategic understanding and Data Analysts emphasizing data processing and reporting.

How to get into customer insights?

To enter a customer insights role, candidates typically need a background in marketing, data analysis, or research, along with skills in tools like Excel, SQL, or data visualization software. Gaining experience through internships, certifications in market research, or related fields can also improve prospects in this field.

What is a customer insights job?

A customer insights job involves analyzing data and feedback to understand customer behaviors, preferences, and needs. Professionals in this role use tools like surveys, analytics software, and market research to help companies improve products, services, and marketing strategies.

What are popular job titles related to Customer Insights jobs in Raleigh, NC?

For Customer Insights jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Insights jobs in Raleigh, NC look for?

The top searched job categories for Customer Insights jobs in Raleigh, NC are:

Customer Insights jobs near you
Infographic showing various Customer Insights job openings in Raleigh, NC as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

Manager, Advanced Data Analytics and Insights

Fidelity Investments

Durham, NC • On-site

Full-time

Re-posted 25 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 273 frontline employees who took The Breakroom Quiz

16th of 152 rated financial services

Job description

Job Description:
Note: Fidelity will not provide immigration sponsorship for this position.

The Role

As a Manager, Advanced Data Analytics in the Advanced Analytics and Customer Insights organization you would have the opportunity to directly contribute towards this future.We are looking for an analytics professional to be a creative and collaborative team member, helping develop and lead data and hypothesis driven initiatives. You'll be embedded in our Digital Assets business and will partner together to help support and evolve Fidelity Digital Assets offerings that demonstrate Fidelity's commitment to customer value and high customer experience standards.

This role requires a dedicated, committed, and passionate individual who can:

  • Create and summarizes large datasets in structured and unstructured data.
  • Collect and analyze data / develop insights and reporting capabilities to empower organizational leaders to make decisions.
  • Create solutions leveraging deep statistical analysis to drive thought leadership across the Digital Assets organization
  • Work across diverse skilled teams to find success for Fidelity and our customers.
  • Have a natural intellectual curiosity, initiative, and love for learning new skills and capabilities.

The Expertise and Skills You Bring

  • Bachelor's degree required, Advanced Degree a plus.
  • 4 plus years of experience generating analytical insights to drive business actions.
  • Experience with a range of analytical tools and programming languages such as SQL, Python, R, etc.
  • Experience in designing and developing dashboards and reports by using Tableau, Power BI, Qlik, etc; Business Objects experience a plus.
  • Experience using and querying big data technologies such as Snowflake, Athena, etc.
  • Experience with digital analytics using tools such as Adobe Analytics.
  • Experience in Digital Assets a plus.

The Team

Fidelity Digital Assets is dedicated to building products and services that help institutions adopt digital assets and innovate within the increasingly digital world of finance. Fidelity Investments began researching blockchain technology and digital assets solutions in 2014, where years of research and development have provided us with the deep expertise necessary to build the future of finance.

The Fidelity Digital Assets Advanced Analytics and Customer Insights team is central to enhancing and delivering reporting and data analysis capabilities that serve Fidelity Digital Assets Product and Operations stakeholders with insights on our products and customer segments. Members of our team are highly dynamic, team-oriented and partner with each other, business partners and their teams. We lead by example, seek to continuously improve, deliver creative solutions that solve complex challenges and/or advance the business, and seek to increase the value we provide through our business insights practice.

Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:Category:Data Analytics and Insights

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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