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Entry Level Customer Experience Analyst Jobs in Raleigh, NC

Rentokil

Planning Specialist, Customer Experience

Raleigh, NC · On-site

$16.50 - $21.75/hr

This role will utilize route analysis software to adjust territory plans to create effective and ... related experience as dispatcher and/or customer service agent Physical Demands and Working ...

BioAgilytix

Analyst III - Cell-based

Durham, NC

Our team of highly experienced scientists and professionals deliver tailored services for ... We are tirelessly committed to our customers by being solution-oriented and deadline-driven ...

BioAgilytix

Analyst III - Cell-based

Durham, NC · On-site

Our team of highly experienced scientists and professionals deliver tailored services for ... We are tirelessly committed to our customers by being solution-oriented and deadline-driven ...

Classic Ford

Entry Level Technician

Smithfield, NC · On-site

No previous experience necessary * Good knowledge of automobiles * Good analytical and ... entry-level roles themselves. We understand the importance of employee growth and promote from ...

Danaher

Digital Analyst Internships

Durham, NC · On-site

$95K - $112K/yr

About Digital Analyst Roles at Danaher Are you passionate about data, customer experience, and driving meaningful improvements through insights? As a Digital Analyst Intern, you'll work alongside a ...

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Entry Level Customer Experience Analyst information

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How much do entry level customer experience analyst jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for entry level customer experience analyst in Raleigh, NC is $39.38, according to ZipRecruiter salary data. Most workers in this role earn between $31.54 and $44.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Experience Analyst, and why are they important?

To thrive as an Entry Level Customer Experience Analyst, you need strong analytical skills, attention to detail, and a bachelor's degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, data analysis tools like Excel or Tableau, and survey platforms is typically required. Excellent communication, problem-solving, and teamwork skills help you interpret data and collaborate effectively with stakeholders. These skills and qualities are essential for accurately assessing customer feedback and driving improvements that enhance overall customer satisfaction.

What is the difference between Entry Level Customer Experience Analyst vs Customer Service Representative?

AspectEntry Level Customer Experience AnalystCustomer Service Representative
Required CredentialsBachelor's degree preferred, basic data analysis skillsHigh school diploma or equivalent, strong communication skills
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, retail stores, direct customer interaction
Employer & Industry UsageTech, retail, finance companies focusing on customer insightsRetail, telecom, hospitality industries primarily handling customer inquiries

While both roles involve customer interaction, the Entry Level Customer Experience Analyst focuses on analyzing customer data to improve overall experience, whereas the Customer Service Representative handles direct customer inquiries and support. The analyst role requires some data skills and a focus on insights, while the representative role emphasizes communication and problem-solving skills in real-time customer interactions.

What does an Entry Level Customer Experience Analyst do?

An Entry Level Customer Experience Analyst supports a company’s efforts to improve customer satisfaction by collecting and analyzing customer feedback, identifying trends, and recommending improvements to products or services. They often work with data from surveys, customer interactions, and reviews to help pinpoint pain points in the customer journey. Their findings help inform business strategies and enhance the overall experience for customers. This role is a great starting point for those interested in data analysis, customer service, or business development.

What are some common challenges faced by Entry Level Customer Experience Analysts, and how can they be overcome?

Entry Level Customer Experience Analysts often encounter challenges such as interpreting large volumes of customer feedback and balancing multiple priorities across departments. To overcome these, it’s important to develop strong organizational and analytical skills, seek guidance from more experienced team members, and utilize available customer experience tools efficiently. Building effective communication with both customers and internal teams also helps in addressing issues quickly and learning best practices. Regular training and feedback can further ease the transition into the role and foster professional growth.
What are the most commonly searched types of Customer Experience Analyst jobs in Raleigh, NC? The most popular types of Customer Experience Analyst jobs in Raleigh, NC are:
What are popular job titles related to Entry Level Customer Experience Analyst jobs in Raleigh, NC? For Entry Level Customer Experience Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Experience Analyst jobs in Raleigh, NC look for? The top searched job categories for Entry Level Customer Experience Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Customer Experience Analyst jobs? Cities near Raleigh, NC with the most Entry Level Customer Experience Analyst job openings:
Entry Level Customer Experience Analyst jobs near you

Customer Experience Representative

HomeTeam Pest Defense

Durham, NC

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

HomeTeam Pest Defense rating

7.6

Company rating: 7.6 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

6th of 34 rated pest control companies

Job description

Overview

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Apply in minutes from your mobile phone!


Responsibilities

As a HomeTeam Customer Service Representative, you can expect to:

Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense. 

  • Provide information to prospects and initiate new service
  • Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
  • Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
  • Resolving customer problems with invoices and billing questions
  • Conduct telephone conversations with customers about issues surrounding their service in a professional manner
  • Enter service-related notes in system software
  • Provide general marketing information to prospects and customers as requested
  • Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
  • Maintain customer files on computer and in filing system
  • Validate technician paperwork for completeness and accuracy
  • File Technician paperwork in customer files
  • Update notes in system with technician and other employee customer information
  • Print, distribute, and review service tickets for technicians
  • Have a basic knowledge of technician’s job and processes of company's treatment processes
  • Properly follow HomeTeam Pest Defense telephone etiquette procedures
  • Ability to calm and diffuse angry customers
  • Escalate appropriate inquiries or problems to managers
  • Collect and reconcile payments received by technicians

There’s plenty of perks too!

  • Competitive pay $$ 
  • $35K-$40K Annually 
  • Comprehensive benefits package including medical, dental, vision
  • Company paid life & AD&D insurance
  • 401(k) plan with company match up to 6%
  • Employee stock purchase plan
  • Paid Time off and holidays
  • Employee discounts
  • Tuition reimbursement
  • Dependent scholarship awards
  • An opportunity to advance within the company
  • Recognition for a job well done
  • A friendly work environment
  • Employee referral bonuses
  • The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

  • HomeTeam is the #1 pest management company to homebuilders
  • Currently performs more the 2,000,000 services a year
  • The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction
  • Pest Management Industry is growing and is a recession resistant line of business
  • Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
  • HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA

       


Qualifications

Minimum Requirements: 

  • Must have 1 year of previous customer service experience
  • Entry level customer service skill and technique
  • Basic / entry level understanding of computers
  • Entry level skill on use of company telephone features and how to use them
  • Must be 18 years or older with a high school diploma or GED

Physical Demands / Working Environment:

  • Candidates must meet physical job requirements and safely perform the job duties with or without accommodation

HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

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