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Entry Level Customer Experience Analyst Jobs in Raleigh, NC

Targan, Inc.

Customer Success Manager

Raleigh, NC · On-site

Proven experience with capital equipment and recognized experience in poultry hatcheries. * Strong analytical, organizational, and goal-oriented mindset. * Ability to translate customer experience ...

Targan INC

Customer Success Manager

Raleigh, NC · On-site

Proven experience with capital equipment and recognized experience in poultry hatcheries. * Strong analytical, organizational, and goal-oriented mindset. * Ability to translate customer experience ...

Acquire

Marketing Representative ENTRY LEVEL

Raleigh, NC · On-site

$45K - $60K/yr

If you have had experience in retail, hospitality, sales, or other related industries, we encourage ... Creating new customer accounts and keeping existing customer accounts up-to-date * Planning ...

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Entry Level Customer Experience Analyst information

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How much do entry level customer experience analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for entry level customer experience analyst in Raleigh, NC is $39.38, according to ZipRecruiter salary data. Most workers in this role earn between $31.54 and $44.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level customer experience analyst, and why are they important?

To thrive as an Entry Level Customer Experience Analyst, you need strong analytical skills, attention to detail, and a bachelor's degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, data analysis tools like Excel or Tableau, and survey platforms is typically required. Excellent communication, problem-solving, and teamwork skills help you interpret data and collaborate effectively with stakeholders. These skills and qualities are essential for accurately assessing customer feedback and driving improvements that enhance overall customer satisfaction.

What is the difference between Entry Level Customer Experience Analyst vs Customer Service Representative?

AspectEntry Level Customer Experience AnalystCustomer Service Representative
Required CredentialsBachelor's degree preferred, basic data analysis skillsHigh school diploma or equivalent, strong communication skills
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, retail stores, direct customer interaction
Employer & Industry UsageTech, retail, finance companies focusing on customer insightsRetail, telecom, hospitality industries primarily handling customer inquiries

While both roles involve customer interaction, the Entry Level Customer Experience Analyst focuses on analyzing customer data to improve overall experience, whereas the Customer Service Representative handles direct customer inquiries and support. The analyst role requires some data skills and a focus on insights, while the representative role emphasizes communication and problem-solving skills in real-time customer interactions.

What does an entry level customer experience analyst do?

An Entry Level Customer Experience Analyst supports a company’s efforts to improve customer satisfaction by collecting and analyzing customer feedback, identifying trends, and recommending improvements to products or services. They often work with data from surveys, customer interactions, and reviews to help pinpoint pain points in the customer journey. Their findings help inform business strategies and enhance the overall experience for customers. This role is a great starting point for those interested in data analysis, customer service, or business development.

What are some common challenges faced by entry level customer experience analysts, and how can they be overcome?

Entry Level Customer Experience Analysts often encounter challenges such as interpreting large volumes of customer feedback and balancing multiple priorities across departments. To overcome these, it’s important to develop strong organizational and analytical skills, seek guidance from more experienced team members, and utilize available customer experience tools efficiently. Building effective communication with both customers and internal teams also helps in addressing issues quickly and learning best practices. Regular training and feedback can further ease the transition into the role and foster professional growth.

What are the most commonly searched types of Customer Experience Analyst jobs in Raleigh, NC?

The most popular types of Customer Experience Analyst jobs in Raleigh, NC are:

What are popular job titles related to Entry Level Customer Experience Analyst jobs in Raleigh, NC?

For Entry Level Customer Experience Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Experience Analyst jobs in Raleigh, NC look for?

The top searched job categories for Entry Level Customer Experience Analyst jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Entry Level Customer Experience Analyst jobs?

Cities near Raleigh, NC with the most Entry Level Customer Experience Analyst job openings:

Entry Level Customer Experience Analyst jobs near you

Customer Success Manager

Targan, Inc.

Raleigh, NC • On-site

Other

Posted 8 days ago

Job description

Position Summary
The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN's advanced hatchery automation solutions receive exceptional support, guidance, and partnership. As adoption of TARGAN technology grows, the CSM strengthens long-term relationships, captures operational insights, and ensures customers achieve measurable value from their equipment and services. The role of the Customer Success Manager (CSM) is to drive high customer experience and satisfaction levels and should act as a trusted advisor for the hatchery workers directly working with the TARGAN systems.
The CSM works closely with hatchery personnel, Field Service Technicians (FSTs), and Key Account Managers (KAMs) to ensure seamless operations, continuous improvement, and a consistent feedback loop that enhances TARGAN's products, services, and customer experience.
Key Responsibilities
Customer Advocacy & Relationship Management
  • Serve as the primary customer advocate and trusted advisor for hatchery-level stakeholders, including complex/live production managers, hatchery managers, operators, and technicians.
  • Build strong, lasting relationships through on-site visits, proactive communication, and a deep understanding of customer operations.
  • Maintain a strong customer focus to support TARGAN's goals for growth, profitability, and service excellence.
Operational Performance & Insights
  • Maintain and optimize system performance to meet or surpass defined accuracy and operational throughput commitments.
  • Analyze hatchery performance data to identify trends, opportunities, and challenges related to uptime, throughput, reliability, and cost of ownership.
  • Provide actionable recommendations that help customers optimize their use of TARGAN systems.
  • Support customers in understanding and capturing ROI, sharing key success metrics with producers and internal stakeholders.
This includes analyzing and delivering performance information with recommendations for solutions to the customer's needs and expectations for performance, reliability, and cost of ownership.
Training & Best Practices
  • Deliver hands-on training and guidance to hatchery teams on TARGAN equipment, emphasizing best practices and operational consistency.
  • Provide structured feedback to installation, operations, and field service teams to improve customer experience and equipment performance.
Cross-Functional Collaboration
  • Partner closely with FSTs and KAMs to coordinate customer support, manage escalations, and ensure seamless service delivery.
  • Maintain accurate and up-to-date customer information across internal systems, ensuring data integrity throughout the customer journey.
  • Share customer insights with R&D, Product Management, and Marketing to support product improvements, innovation, and brand positioning.
Industry Expertise & Internal Enablement
  • Provide internal training and perspective on poultry industry operations, hatchery workflows, and equipment performance to help TARGAN teams deepen their industry knowledge.
  • Gather testimonials, references, and feedback to support marketing initiatives and strengthen TARGAN's market presence.
Scalability & Continuous Improvement
  • Consolidate learnings across producers to identify scalable practices and opportunities for operational efficiency and improved system performance.
  • Contribute to tactical and operational planning for each hatchery customer, ensuring alignment with TARGAN's strategic objectives.
Travel
  • Travel frequently within the assigned region-and internationally when required-to maintain strong customer engagement and support.
Key Competencies & Skills
  • Excellent communication skills and the ability to work effectively in a multi-discipline, multi-cultural environment.
  • Naturally outgoing, with strong interpersonal skills and the ability to build trust with customers and internal teams.
  • Solid understanding of systematic maintenance principles and hatchery operations.
  • Proven experience with capital equipment and recognized experience in poultry hatcheries.
  • Strong analytical, organizational, and goal-oriented mindset.
  • Ability to translate customer experience into meaningful feedback for TARGAN and respond appropriately.
  • Self-starter with strong time-management skills and the ability to achieve agreed-upon goals.
  • Fluency in English and preferably the local language of the assigned market.
Education & Experience Requirements
  • Bachelor's degree in Business, Engineering, or a related field preferred, or equivalent related professional experience.
  • Proven experience with capital equipment and recognized experience in poultry hatcheries.

Note: The customer success manager is not responsible for tech support on the product, however, this role can provide feedback from the various levels within the poultry producer to those teams as necessary.
Working Conditions
Work is performed inside a flex space building consisting of offices, open desk space, laboratory, machine shop, and a manufacturing floor. Level of noise is usually quiet in the office environment and temperature controlled. Noise levels are elevated in the warehouse space where temperatures can vary depending on the outside elements and weather. Travel will be required, including up to multiple trips per year to visit clients, attend conferences and customer sites (hatcheries).
All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties and responsibilities or requirements. Employees may be required to perform other job-related duties as requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Please Note: To 3rd Party Search Firms/Employment Agencies: Please do not call or email any TARGAN employee about current or future job openings. All resumes submitted by search firms or employment agencies to any employee at TARGAN via email, telephone, social media, or other means will be deemed to be the sole property of TARGAN unless the firm submitting the resume has previously entered into a written agreement with TARGAN regarding recruitment services and has been approved by Human Resources to work on an open position. TARGAN will not pay any fee or remuneration concerning candidates without complying with this requirement.
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About TARGAN

Sourced by ZipRecruiter

Industry

Biotechnology research and development

Company size

11 - 50 Employees

Headquarters location

Morrisville, NC, US

Year founded

2015

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