ZipRecruiter

Log In

1

Client Success Analyst Jobs in Raleigh, NC (NOW HIRING)

K4Connect

Client Success Manager

Raleigh, NC · On-site

Monitor and analyze client's usage of our product. * Utilize data to tell customer success stories. * Forecast and track key account metrics. * Work with product specialists to train and educate ...

K4Connect

Client Success Manager

Raleigh, NC

Monitor and analyze client's usage of our product. * Utilize data to tell customer success stories. * Forecast and track key account metrics. * Work with product specialists to train and educate ...

Veradigm

Expert Client Success Manager

Raleigh, NC · On-site

Expert Client Success Manager Job Summary The Expert Client Success Manager (CSM) serves as the ... By continuously analyzing market trends, staying abreast of changes in state laws, and making ...

New

REGED INC

Licensing Success Analyst

Morrisville, NC · On-site

$17/hr

As a member of our Licensing Success Analyst (LSA), this entry-level, hybrid position in our ... Contact may be necessary with agents, client contacts, state offices and other departments via ...

Steer

Manager of Client Success

Raleigh, NC · Remote

About the Role As the Manager of Client Success, you will lead our Customer Success Managers ... Analytical Proficiency: Experience using data (CRM, BI tools, or Excel) to track health, predict ...

next page

Showing results 1-20

All JobsClient Success Analyst JobsClient Success Analyst Jobs in Raleigh, NC

Client Success Analyst information

See Raleigh, NC salary details

$16

$24

$38

How much do client success analyst jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for client success analyst in Raleigh, NC is $24.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $28.03 per hour, depending on experience, location, and employer.

What qualifications are needed for a CSM role?

A Customer Success Manager (CSM) role typically requires a bachelor's degree in business, marketing, or a related field, along with strong communication, interpersonal, and problem-solving skills. Experience in customer service, account management, or sales is often preferred, and familiarity with customer relationship management (CRM) tools is beneficial.

How does a Client Success Analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What is a Client Success Analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

What does a client success analyst do?

A client success analyst is responsible for ensuring clients achieve their desired outcomes with a company's products or services. They analyze client data, provide support, and collaborate with sales and support teams to improve customer satisfaction and retention. Proficiency in data analysis tools and strong communication skills are often required for this role.

What is a CSM salary?

A Client Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. CSMs often receive performance bonuses and benefits, and strong communication and customer management skills are essential for the role.

Do CSMS make good money?

Client Success Managers (CSMs) typically earn a competitive salary that varies by industry, experience, and location. They often receive additional compensation such as bonuses or commissions, especially in sales-focused roles, and require strong communication and relationship management skills. Overall, CSMs can have a lucrative career path with opportunities for growth and increased earnings.

What are the key skills and qualifications needed to thrive as a Client Success Analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Raleigh, NC? For Client Success Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Client Success Analyst jobs in Raleigh, NC look for? The top searched job categories for Client Success Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Client Success Analyst jobs? Cities near Raleigh, NC with the most Client Success Analyst job openings:
Client Success Analyst jobs near you
Client Success Manager

Client Success Manager

K4Connect

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

K4Connect is a high impact, high growth, venture backed company on a mission to leverage technology to empower the 1.5B older adults and individuals living with disabilities to live simpler, healthier and happier lives. We believe that technology is not simply reserved for the next generation, but rather should empower all generations.
We are looking for an onsite Client Success Manager (CSM) who will be the main client advocate for K4Community - a rapidly growing, venture-backed technology platform that provides Communications, Smart Home, and Wellness to senior communities across the country. They will manage the day-to-day activities for a subset of K4Connect's client base and will focus on helping customers be successful throughout the entire customer journey by maintaining a high level of customer satisfaction. This role requires high levels of both people skills and technical ability.
Specifically, the Client Success Manager will:
  • Be the single point-of-contact, client champion and trusted advisor to client accounts with the overall goal of making K4Community successful and valuable to a community.
  • Ensure the timely and successful delivery of K4Connect's solutions, including technical expertise, according to customer needs and objectives.
  • Enable proven integrations with new and existing customers
  • Use internal tools to help communities customize their app experience
  • Provide insights to clients based on K4Community resident and staff usage to ensure that they get the most out of the platform.
  • Establish clear success goals and process milestones for the client to work toward.
  • Monitor and analyze client's usage of our product.
  • Utilize data to tell customer success stories.
  • Forecast and track key account metrics.
  • Work with product specialists to train and educate communities on K4community.
  • Drive enablement of expanded solutions for existing customers.
  • Cultivate brand ambassadors to share the product's benefit and value within communities.

Requirements:
  • BS or Associate Degree with a minimum of 3 years of experience in a customer success, account management, or a relationship management position.
  • Natural relationship builder with integrity, reliability and maturity.
  • Proven ability to manage multiple accounts and connect across multiple levels of organizations.
  • Experience working with customers, both in person and virtually, and in one to one and group settings.
  • Experience maintaining relationships, while working to mitigate churn and drive engagement and renewals.
  • Experience and aptitude inside the software industry for enabling integrations and working within a data environment
  • Ability to work in a HIPAA compliant environment with a demonstrated ability for precision and thoroughness
  • Ability to deal professionally, tactfully, and effectively with internal and external stakeholders in a fast-paced, customer-focused environment.
  • Believes in the value of using data to guide clients to successful outcomes.
  • Driven, self-motivated, enthusiastic and with a "can do" attitude.
  • Results-driven, with a bias for speed and action.
  • Quick learner with adaptability to learn new tools and proficiency with a multitude of software packages related to productivity both common (Google Suite, CRMs) and advanced tools (Snowflake and internally built tools)
  • Familiarity with SaaS preferred.
  • Familiarity with Snowflake & data warehouse & analytics technologies a plus.
  • Experience servicing senior living clients and communities a plus.
  • Familiarity with smart home/network technologies a plus.
  • Onsite in our Raleigh office with limited remote work.
  • Expected Travel: Up to 25%.

Benefits We Offer:
  • Competitive Compensation Package (Salary + K4Connect Stock)
  • Quality Healthcare Options for Medical (PPO & HSA), Dental, and Vision
  • Company-Paid Life Insurance, AD&D, STD, LTD plans
  • Vanguard 401k Plan for Retirement Savings
  • Hybrid Office/Work from Home Policy
  • Unlimited PTO, Paid Holidays, and Maternity/Paternity Leave
  • Employee Lounge with games and beverages!

We are looking for a highly energetic person who understands the balance of being a strong client advocate and passionate about delighting customers while managing to the business goals of the company. If you are interested in joining a committed, impassioned, intelligent and creative team that is driven to making global impact in people's lives, then K4Connect may be the place for you!

Apply