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Customer Onboarding Success Manager Jobs in Raleigh, NC

Maxiq

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales ... Conduct customer onboarding, product training, and quarterly business reviews (QBRs). * Identify ...

ESP Engineered

Customer Success Manager

Raleigh, NC · On-site

$80 - $100/hr

Conduct customer onboarding, product training, and quarterly business reviews (QBRs). * Identify ... Manage multiple accounts, ensuring customers achieve their success milestones. * Handle escalations ...

Clever Devices

Customer Success Manager

Apex, NC · On-site

The Customer Success Manager will apply knowledge, experience, interpersonal skills and ... Onboarding of customers to support phase * Ensure customer information accuracy across all ...

DomainTools

Customer Success Manager

Raleigh, NC · On-site

$150K/yr

Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo Account Executives (AEs) to ensure a smooth transition into the customer lifecycle. * Implementation ...

Eaton Plc

Customer Success Manager

Raleigh, NC · On-site

Facilitate the post-sale customer journey across onboarding, training, adoption, value realization ... Use CRM, customer success tools, dashboards, and analytics to prioritize accounts, identify risks ...

Appian

Customer Success Manager

Raleigh, NC · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... During onboarding, we focus on equipping new hires with the skills and knowledge for success ...

DomainTools

Customer Success Manager

Raleigh, NC · Remote

$150K/yr

Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo Account Executives (AEs) to ensure a smooth transition into the customer lifecycle. * Implementation ...

Ecorobotix

Customer Success Manager

Raleigh, NC · On-site

Drive onboarding excellence and ensure all clients reach defined success milestones within their first 90 days * Monitor portfolio health proactively through User Health Scores and engagement ...

Guardz

Customer Success Manager

Raleigh, NC · On-site

Lead onboarding, adoption check-ins, business reviews, and renewals with clear agendas and ... Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in ...

New

Canals

Customer Success Manager

Raleigh, NC · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... Lead onboarding and customer training sessions to ensure quick, confident rollout across teams.

Wolters Kluwer

Customer Success Manager

Cary, NC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Cary, NC

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Cary, NC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Cary, NC

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

TARGAN, Inc.

Customer Success Manager

Raleigh, NC · On-site

Position Summary The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN's advanced hatchery automation solutions receive ...

Tantalus

Senior Manager, Customer Success

Raleigh, NC · On-site +1

Understand and optimize processes for customer onboarding, engagement, retention, and overall ... Success/Account Management or other related commercial experience, ideally in the smart grid or ...

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Customer Onboarding Success Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer onboarding success manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer onboarding success manager in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What does a Customer Onboarding Success Manager do?

A Customer Onboarding Success Manager is responsible for guiding new clients through the initial stages of adopting a product or service. They ensure customers have a smooth transition, understand how to use the product effectively, and address any questions or concerns during the onboarding process. Their goal is to help customers achieve early success, maximize value, and set the foundation for a long-term positive relationship with the company.

How does a Customer Onboarding Success Manager typically collaborate with other departments to ensure a smooth onboarding process?

Customer Onboarding Success Managers frequently work cross-functionally with sales, product, and support teams to deliver a seamless onboarding experience. They coordinate with sales to understand client expectations, partner with product teams to address technical requirements, and keep support teams informed of client needs. Regular communication and clear documentation are key, ensuring that all stakeholders are aligned and any potential issues are addressed proactively. This collaboration helps build strong customer relationships and sets the stage for long-term success.

What are the key skills and qualifications needed to thrive as a Customer Onboarding Success Manager, and why are they important?

To thrive as a Customer Onboarding Success Manager, you need a solid understanding of customer relationship management, onboarding processes, and product knowledge, often supported by a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and analytics tools is typically required. Exceptional communication, problem-solving abilities, and a proactive mindset help build trust and ensure customer satisfaction. These skills are crucial for driving successful customer adoption, reducing churn, and fostering long-term client relationships.

What is the difference between Customer Onboarding Success Manager vs Customer Success Manager?

AspectCustomer Onboarding Success ManagerCustomer Success Manager
Primary FocusGuiding new customers through onboarding and initial setupMaintaining ongoing customer relationships and renewals
ResponsibilitiesOnboarding processes, training, initial adoptionCustomer retention, upselling, long-term success
Required SkillsCommunication, onboarding tools, product knowledgeRelationship management, strategic planning, analytics
Work EnvironmentOften project-based, onboarding teams, customer training sessionsAccount management teams, ongoing support interactions

While both roles focus on customer satisfaction, the Customer Onboarding Success Manager specializes in guiding new clients through the onboarding process, ensuring smooth adoption. The Customer Success Manager maintains ongoing relationships, focusing on retention and growth. Understanding these differences helps organizations assign the right responsibilities to each role.

What are popular job titles related to Customer Onboarding Success Manager jobs in Raleigh, NC?

For Customer Onboarding Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Onboarding Success Manager jobs in Raleigh, NC look for?

The top searched job categories for Customer Onboarding Success Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Onboarding Success Manager jobs?

Cities near Raleigh, NC with the most Customer Onboarding Success Manager job openings:

Customer Onboarding Success Manager jobs near you
Infographic showing various Customer Onboarding Success Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.

Senior Customer Success Manager

Apex, NC • On-site

Clever Devices Ltd.
IT Services • 201 - 500 employees
Learn more about Clever Devices Ltd.external

Full-time

Medical, Life, Retirement, PTO

Re-posted 23 days ago

Job description

As THE leader in transit technology, Hitachi Mobility Multimodal Solutions (HMMS - formerly known as Clever Devices) vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a Senior Customer Success Manager to join our team.


The Senior Customer Success Manager plays a critical leadership role in driving exceptional delivery and long-term success across HMMS' most complex and high-impact client engagements. With deep expertise in customer success strategy, operational execution, and stakeholder influence, this leader ensures seamless delivery of managed services while championing customer satisfaction, retention, and advocacy. 

Serving as the primary operational liaison, they translate customer needs into actionable insights and partner cross-functionally to align service execution with strategic objectives. This includes managing customer contracts to ensure compliance with service level agreements, meeting with the product management team to drive product enhancements, guiding and delivering deployment forecasts within budget, technical and schedule scope, shaping preventive maintenance plans, driving process improvements, and enhancing service delivery standards. 

The Senior CSM is responsible for managing service escalation, ensuring timely resolution and clear communication by coordinating response strategies with extreme precision across internal teams and client stakeholders. By identifying emerging service trends and influencing continuous improvement initiatives, they uphold HMMS' commitment to service excellence and help future-proof client success. 

This position is accountable for managing relationships and service performance for the company’s most demanding and strategically significant clients, requiring high emotional intelligence, strong operational acuity, and proactive leadership.

Primary Responsibilities:

  • Lead Strategic Customer Engagements: Orchestrate and deliver high-impact, multi-tiered customer reviews (weekly, monthly, quarterly, annual), presenting actionable insights from incident data, utilization trends, health metrics, and risk analyses. Provide strategic recommendations to management level stakeholders
  • Own SLA/SLO Governance: Champion full accountability for service performance reporting and delivery against SLAs across high-profile accounts, driving continuous improvements and alignment with business goals.
  • Promote Stakeholder Alignment: Ensure all internal and external stakeholders are engaged and aligned to maintain and improve customer satisfaction benchmarks
  • Oversee Complex Operational Frameworks: Direct the proactive evolution and execution of operational runbooks for strategic accounts, ensuring agile and resilient service delivery.
  • Audit Service Excellence: Lead performance audits of TAC and Field Service teams, developing targeted coaching, corrective actions, and service optimization plans. 
  • Influence SOW Development: Collaborate on Statements of Work for new opportunities (whether service or new scope), contributing deep customer insight and operational feasibility 
  • Contribute to Customer Onboarding Success: Architect onboarding frameworks and transition plans to ensure seamless movement from implementation to support phase. 
  • Maintain Data Integrity: Oversee data governance initiatives to ensure accuracy of customer information across platforms, enabling reliable analytics and operations. 
  • Shape Policy and Process Design: Act as the voice of the customer in policy and process development initiatives, promoting scalable and customer-centric solutions. 
  • Escalation Leadership: Lead resolution efforts for high-priority escalations with structured tracking, reporting, and strategic interventions. 
  • Build Executive-Level Relationships: Cultivate influential relationships across customer and internal leadership teams, fostering trust and long-term partnerships. 
  • Manage Upgrades and Micro-Projects: Oversee and execute upgrade plans and smaller customer-driven initiatives with minimal disruption to live services. Proactively manage financial milestones with understanding of scope, budget, and technical resources to accurate plan and commit to milestone deliverables. 
  • Drive Continuous Service Improvement: Spearhead the creation and execution of Continuous Improvement Plans, communicating outcomes and success metrics with stakeholders. 
  • Champion Training & Adoption: Identify training needs and lead initiatives to enhance user adoption, ROI, and solution proficiency. 
  • Contribute To Service Renewal Strategy: Track and manage service contract renewals, ensuring customer retention and value expansion. 
  • Elevate Communication Standards: Deliver high-quality incident reports and communications tailored for executive consumption. Contribute to improved templates/deliverables for CSM team 
  • Financial Stewardship: Leverage financial acumen to evaluate decisions impacting customer profitability and overall business health. 
  • Act as Cross-Functional Connector: Partner across all organizational tiers—from technical experts to C-suite executives—to drive strategic initiatives and customer success programs.
  • Monitor and Report on KPIs: Drive performance excellence by monitoring key operational indicators and translating them into actionable insights. 
  • Engage Management-Level Stakeholders: Confidently present and advise leadership on customer strategy, program risks, and success roadmaps. 
  • Contribute to SOPs and Best Practices: Create and refine standard operating procedures, contributing to institutional knowledge and operational maturity. 
  • Contribute Beyond the Role: Proactively take on high-impact assignments aligned with business transformation and leadership development 
  • Other duties as assigned
     
     

HMMS, (Hitachi Rail CD U.S. Ltd.) is an Affirmative Action/Equal Opportunity Employer

The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate’s experience, skills, training, education and/or physical location; internal equity; and budget.

In addition, HMMS, (Hitachi Rail CD U.S. Ltd.) offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.

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