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Customer Onboarding Success Manager Jobs (NOW HIRING)

Gentem

Customer Onboarding Specialist

About the Role The Customer Onboarding Specialist will lay the foundation for customer success ... Organized with excellent time management skills * Ability to remain flexible and work ...

VOLT AI

Associate Customer Success Manager

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About The Role The Customer Success ... Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective ...

Volt

Associate Customer Success Manager

Bethesda, MD · On-site +1

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success ... Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective ...

Smartly

Customer Onboarding Manager

New York, NY · On-site

$75K - $100K/yr

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed ... Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly ...

Smartly

Customer Onboarding Manager

Manhattan, NY · On-site

$75K - $100K/yr

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed ... Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly ...

Boutique Recruiting

Customer Success Manager

$70K - $80K/yr

Customer Success Manager Salary Range: $70,000 - $80,000 + Annual Bonus / DOE The Customer Success ... Lead customer onboarding and training sessions for new users and procurement teams. * Educate ...

Smartly

Customer Onboarding Manager

New York, NY

$75K - $100K/yr

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed ... Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly ...

E-Solutions

Customer Success Manager

Encino, CA · On-site

Drive customer onboarding, adoption, and long-term success. * Conduct regular business reviews ... Issue Management & Advocacy * Proactively identify risks and drive mitigation plans. * Act as a ...

Ivo

Enterprise Customer Success Manager

New York, NY · On-site

$190K - $230K/yr

Customer Onboarding & Success Planning: Lead customers through the onboarding process and establish ... Take over customer accounts and manage them to achieve long-term retention and satisfaction; act as ...

Zuum App

Enterprise Customer Success Manager

Irvine, CA · On-site

Enterprise Customer Success Manager (CSM) The Enterprise Customer Success Manager (CSM) is responsible for onboarding new customers, driving upsell growth, and mitigating churn. The CSM will ensure ...

Cerby, Inc.

Customer Success Manager

We are looking for a Customer Success Manager who can become a partner, advocate, and strategist ... Own new customer onboarding process, ensuring quick value realization. * Handle customer requests ...

ID.me

Customer Onboarding Manager

Mclean, VA · Remote

Role Overview We are seeking an experienced Customer Onboarding Manager to lead the implementation ... Lead end-to-end implementation projects - developing project plans, defining success criteria, and ...

AxisCare

Customer Onboarding Manager

Waco, TX · Remote

- Customer Onboarding Manager Reports To: Director of Customer Success Department ... Customer Success Location: Remote Position Type: Full-Time Position Summary Work with new clients ...

Coviance

Customer Success Manager

West Des Moines, IA · On-site

Customer Success Manager At Coviance, we're on a mission to simplify home equity lending for ... Manage customer onboarding to ensure a smooth, timely, and positive implementation experience.

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Customer Onboarding Success Manager information

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$32.5K

$83.1K

$140K

How much do customer onboarding success manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer onboarding success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a Customer Onboarding Success Manager do?

A Customer Onboarding Success Manager is responsible for guiding new clients through the initial stages of adopting a product or service. They ensure customers have a smooth transition, understand how to use the product effectively, and address any questions or concerns during the onboarding process. Their goal is to help customers achieve early success, maximize value, and set the foundation for a long-term positive relationship with the company.

How does a Customer Onboarding Success Manager typically collaborate with other departments to ensure a smooth onboarding process?

Customer Onboarding Success Managers frequently work cross-functionally with sales, product, and support teams to deliver a seamless onboarding experience. They coordinate with sales to understand client expectations, partner with product teams to address technical requirements, and keep support teams informed of client needs. Regular communication and clear documentation are key, ensuring that all stakeholders are aligned and any potential issues are addressed proactively. This collaboration helps build strong customer relationships and sets the stage for long-term success.

What are the key skills and qualifications needed to thrive as a Customer Onboarding Success Manager, and why are they important?

To thrive as a Customer Onboarding Success Manager, you need a solid understanding of customer relationship management, onboarding processes, and product knowledge, often supported by a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and analytics tools is typically required. Exceptional communication, problem-solving abilities, and a proactive mindset help build trust and ensure customer satisfaction. These skills are crucial for driving successful customer adoption, reducing churn, and fostering long-term client relationships.

What is the difference between Customer Onboarding Success Manager vs Customer Success Manager?

AspectCustomer Onboarding Success ManagerCustomer Success Manager
Primary FocusGuiding new customers through onboarding and initial setupMaintaining ongoing customer relationships and renewals
ResponsibilitiesOnboarding processes, training, initial adoptionCustomer retention, upselling, long-term success
Required SkillsCommunication, onboarding tools, product knowledgeRelationship management, strategic planning, analytics
Work EnvironmentOften project-based, onboarding teams, customer training sessionsAccount management teams, ongoing support interactions

While both roles focus on customer satisfaction, the Customer Onboarding Success Manager specializes in guiding new clients through the onboarding process, ensuring smooth adoption. The Customer Success Manager maintains ongoing relationships, focusing on retention and growth. Understanding these differences helps organizations assign the right responsibilities to each role.

More about Customer Onboarding Success Manager jobs
What cities are hiring for Customer Onboarding Success Manager jobs? Cities with the most Customer Onboarding Success Manager job openings:
What states have the most Customer Onboarding Success Manager jobs? States with the most job openings for Customer Onboarding Success Manager jobs include:
What job categories do people searching Customer Onboarding Success Manager jobs look for? The top searched job categories for Customer Onboarding Success Manager jobs are:
Customer Onboarding Success Manager jobs near you
Infographic showing various Customer Onboarding Success Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Onboarding Specialist

Gentem

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

About the Role
The Customer Onboarding Specialist will lay the foundation for customer success! Implement strategies and processes that deliver consistent customer satisfaction and retention. Use your product knowledge and problem-solving skills to enhance customer engagements and achieve successful outcomes throughout all phases of the customer lifecycle. Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation.
This role will also partner with internal teams to access additional resources and facilitate the solutions and tools needed by customers. Deliver feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Be a customer advocate to find solutions, identify product enhancements, and other actions to meet the needs of customers.
About the Job
  • Execute customer onboarding processes to build a strong customer relationship foundation
  • Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
  • Track and document onboarding success against key milestones
  • Follow up on and provide status updates to appropriate stakeholders throughout onboarding process to remove roadblocks
  • Deliver customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
  • Understand the customer's maintenance strategy and how they operate, then partner with internal teams to configure the product to fit into those processes as effectively as possible
  • Leverage feedback for continuous improvement to the customer onboarding process

About You
  • Customer obsessed
  • Self motivated with strong sense of urgency
  • Tech savvy
  • Detail Oriented
  • Good oral, written, and interpersonal communication skills with an aptitude to correspond across all levels in a tactful, mature, and professional manner
  • Organized with excellent time management skills
  • Ability to remain flexible and work collaboratively in a fast paced environment
  • Some healthcare industry experience preferred

What we offer
Gentem is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any characteristic protected by applicable federal, state or local law. We provide:
  • Generous, flexible vacation
  • Premium medical plans (We are a healthcare startup after all!)
  • 99% paid premium for dental and vision
  • LTD , STD, and Life Insurances
  • Employer Sponsored 401 (k)
  • Employee Assistance Programs for your Physical, Mental, Social, and Financial Health
  • Paid Parental Leave
  • Adoption Assistance
  • WFH (We are a fully remote team!)

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