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Customer Onboarding Success Manager Jobs (NOW HIRING)

Volt Ai

Associate Customer Success Manager

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About The Role The Customer Success ... Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective ...

Smartly

Customer Onboarding Manager

New York, NY · On-site

$75K - $100K/yr

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed ... Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly ...

Kofile Inc.

Customer Success Manager

Dallas, TX

The Customer Success Manager owns the post-sale customer lifecycle-from onboarding and implementation through adoption, renewal, and expansion. This individual serves as a trusted advisor to ...

Volt

Associate Customer Success Manager

Bethesda, MD · Remote

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success ... Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective ...

Smartly

Customer Onboarding Manager

New York, NY · On-site

$75K - $100K/yr

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed ... Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly ...

Ova Technologies

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Job Summary We are seeking a Customer Success Manager to build strong ... Drive customer onboarding, implementation, adoption, and ongoing engagement. * Understand customer ...

Twin Med Llc

Customer Onboarding

Santa Fe Springs, CA · On-site

$45K - $50K/yr

Position Overview The Customer Onboarding Specialist is responsible for managing and coordinating the customer onboarding process from initial intake through successful transition into ongoing ...

New

E-Solutions

Customer Success Manager

Encino, CA · On-site

Drive customer onboarding, adoption, and long-term success. * Conduct regular business reviews ... Issue Management & Advocacy * Proactively identify risks and drive mitigation plans. * Act as a ...

Ivo

Enterprise Customer Success Manager

New York, NY · On-site

$190K - $230K/yr

Customer Onboarding & Success Planning: Lead customers through the onboarding process and establish ... Take over customer accounts and manage them to achieve long-term retention and satisfaction; act as ...

Zuum App

Enterprise Customer Success Manager

Irvine, CA · On-site

Enterprise Customer Success Manager (CSM) The Enterprise Customer Success Manager (CSM) is responsible for onboarding new customers, driving upsell growth, and mitigating churn. The CSM will ensure ...

Justworks

Customer Onboarding Manager

New York, NY · Hybrid

$35.58 - $43.27/hr

Your Success Profile What You Will Work On * Serve as the main point of contact for new customers, owning the end-to-end onboarding experience * Project manage onboarding implementations, ensuring ...

Renterra

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager (CSM) As a Customer Success Manager (CSM) at Renterra, you will own the ... Pre-Onboarding, Setup & Go-Live * Partner with customers immediately post-sale to guide them ...

Commify

Customer Success Manager

Chattanooga, TN · On-site

$55/hr

A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role ...

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Customer Onboarding Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do customer onboarding success manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer onboarding success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a Customer Onboarding Success Manager do?

A Customer Onboarding Success Manager is responsible for guiding new clients through the initial stages of adopting a product or service. They ensure customers have a smooth transition, understand how to use the product effectively, and address any questions or concerns during the onboarding process. Their goal is to help customers achieve early success, maximize value, and set the foundation for a long-term positive relationship with the company.

How does a Customer Onboarding Success Manager typically collaborate with other departments to ensure a smooth onboarding process?

Customer Onboarding Success Managers frequently work cross-functionally with sales, product, and support teams to deliver a seamless onboarding experience. They coordinate with sales to understand client expectations, partner with product teams to address technical requirements, and keep support teams informed of client needs. Regular communication and clear documentation are key, ensuring that all stakeholders are aligned and any potential issues are addressed proactively. This collaboration helps build strong customer relationships and sets the stage for long-term success.

What are the key skills and qualifications needed to thrive as a Customer Onboarding Success Manager, and why are they important?

To thrive as a Customer Onboarding Success Manager, you need a solid understanding of customer relationship management, onboarding processes, and product knowledge, often supported by a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and analytics tools is typically required. Exceptional communication, problem-solving abilities, and a proactive mindset help build trust and ensure customer satisfaction. These skills are crucial for driving successful customer adoption, reducing churn, and fostering long-term client relationships.

What is the difference between Customer Onboarding Success Manager vs Customer Success Manager?

AspectCustomer Onboarding Success ManagerCustomer Success Manager
Primary FocusGuiding new customers through onboarding and initial setupMaintaining ongoing customer relationships and renewals
ResponsibilitiesOnboarding processes, training, initial adoptionCustomer retention, upselling, long-term success
Required SkillsCommunication, onboarding tools, product knowledgeRelationship management, strategic planning, analytics
Work EnvironmentOften project-based, onboarding teams, customer training sessionsAccount management teams, ongoing support interactions

While both roles focus on customer satisfaction, the Customer Onboarding Success Manager specializes in guiding new clients through the onboarding process, ensuring smooth adoption. The Customer Success Manager maintains ongoing relationships, focusing on retention and growth. Understanding these differences helps organizations assign the right responsibilities to each role.

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Cities with the most Customer Onboarding Success Manager job openings:

What states have the most Customer Onboarding Success Manager jobs?

States with the most job openings for Customer Onboarding Success Manager jobs include:

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Customer Onboarding Success Manager jobs near you
Infographic showing various Customer Onboarding Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Enterprise Customer Success Manager

Icehouseventures

San Francisco, CA • On-site

$150 - $170/hr

Other

Medical, Dental, Vision, PTO

Posted 5 days ago

Job description

Position Overview

We are seeking a skilled and dedicated Customer Success Manager with a background in SaaS in customer success or account management. This role is central to ensuring that our customers derive maximum value from our product. This position involves onboarding, supporting, and ultimately guiding customers to achieve their use cases and business objectives.

Key Responsibilities
  • Customer Onboarding & Success Planning: Lead customers through the onboarding process and establish success plans tailored to their goals and requirements.
  • Customer Support & Issue Resolution: Act as the primary contact for customer inquiries, providing timely and effective resolutions to ensure optimal product usage.
  • Account Ownership: Take over customer accounts and manage them to achieve long-term retention and satisfaction; act as the "quarterback" for assigned accounts, overseeing all aspects of their experience.
  • Customer Education: Provide product demonstrations, lead training sessions, and guide customers through best practices, ensuring they become experts in our solution.
  • Product Advocacy & Business Reviews: Develop and present resources such as support articles, best practices, customer documentation, and conduct regular business reviews to ensure the continued success of our users.
  • Strategic Growth Support: Create and implement recovery plans and customer success plans to emphasize our product’s value and secure renewals and upsells.
  • Value Focused: Have an in-depth understanding of your customers’ problems and environment in order to address them and deliver customer value.
  • Trusted Advisor: Serve as a trusted advisor by building relationships across your portfolio of customers, engaging with customers regularly, managing escalations and conducting regular meetings.
  • Usage and Adoption: Drive user-level adoption of the platform throughout customer engagements to help maximize usage.
  • Voice of the Customer: Serve as the voice of the customer internally by advocating for the most significant challenges our customers face.
Qualifications
  • 3-6 years of experience in a SaaS customer success or account management role; experience in legal tech or with legal professionals is a strong plus.
  • Proven track record of working with mid-market to enterprise customers.
  • Exceptional communication and interpersonal skills: you’re presentable, pleasant, and confident in driving conversations.
  • Strong understanding of customer success strategies, retention planning, and value-based selling techniques.
Ivo might be a good fit for you if you:
  • Would describe yourself as being relentlessly resourceful.
  • You have a strong internal sense of urgency. You have a bias towards doing things today, rather than tomorrow.
  • Experience working in a startup environment is preferred but not required.
  • Are excited about the adventure of building a company!
Compensation And Benefits
  • Competitive Compensation: The USD OTE range for this role is $150,000 - $170,000 (excluding equity). Final offer amounts are determined by multiple factors, including experience and expertise.
  • Relocation and Visa Support: We also offer relocation assistance for successful applicants moving to SF, as well as support for visa and green card applications where applicable.
  • Medical benefits: Comprehensive medical, dental and vision plans to suit the needs of you and your family.
  • Unlimited PTO: So you can take the time you need to recharge, stay healthy, and bring your best self to work.
  • Office extras: Generous office space in Downtown San Francisco, with snacks, coffee, a dedicated exercise/work-out space and regular team building events and activities.
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