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Customer Onboarding Success Manager Jobs (NOW HIRING)

Convo Communications

Partner Success Manager

$65K - $70K/yr

This role leads customer onboarding, drives product adoption, strengthens strategic relationships ... Partner Success Manager delivers an exceptional customer experience while driving customer ...

Murj

Customer Success Manager

Customer Success Manager Responsibilities ... Customer Onboarding: Guiding new customers through setup and implementation processes to ensure ...

Red Points

Customer Onboarding Manager

Glendora, NJ · Hybrid

Successfully transfer your customer relationships to a customer success manager after onboarding Qualifications * Previous experience as a Customer Onboarding Manager, Customer Success Manager ...

Smartly

Customer Onboarding Manager

Manhattan, NY · On-site

$75K - $100K/yr

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed ... Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly ...

Smartly

Customer Onboarding Manager

New York, NY · On-site

$75K - $100K/yr

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed ... Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly ...

Volt

Associate Customer Success Manager

Bethesda, MD · Remote

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success ... Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective ...

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The Customer Success Manager owns the post-sale customer lifecycle-from onboarding and implementation through adoption, renewal, and expansion. This individual serves as a trusted advisor to ...

Smartly

Customer Onboarding Manager

New York, NY · On-site

$75K - $100K/yr

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed ... Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly ...

Ova Technologies

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Job Summary We are seeking a Customer Success Manager to build strong ... Drive customer onboarding, implementation, adoption, and ongoing engagement. * Understand customer ...

Minnesota Jobs

Customer Success Manger

Minneapolis, MN · On-site

The CSM is accountable for end-to-end customer lifecycle ownership, including onboarding, account ... Success, Account Management, or a related field * Proven experience managing enterprise or high ...

New

Twin Med Llc

Customer Onboarding

Belleville, MI · On-site

$45K - $50K/yr

Position Overview The Customer Onboarding Specialist is responsible for managing and coordinating the customer onboarding process from initial intake through successful transition into ongoing ...

Threat Stack by F5

Customer Success Manager

Boston, MA · On-site

Own the customer on-boarding process and operationally drive customer references and case studies. Requirements: * Relevant work experience in a customer-facing customer success, account management ...

ID.me

Customer Onboarding Manager

Mclean, VA

Role Overview We are seeking an experienced Customer Onboarding Manager to lead the implementation ... Lead end-to-end implementation projects - developing project plans, defining success criteria, and ...

Justworks

Customer Onboarding Manager

New York, NY · Hybrid

$35.58 - $43.27/hr

Your Success Profile What You Will Work On * Serve as the main point of contact for new customers, owning the end-to-end onboarding experience * Project manage onboarding implementations, ensuring ...

Zuum App

Enterprise Customer Success Manager

Irvine, CA · On-site

Enterprise Customer Success Manager (CSM) The Enterprise Customer Success Manager (CSM) is responsible for onboarding new customers, driving upsell growth, and mitigating churn. The CSM will ensure ...

Kofile Inc

Customer Success Manager

Support onboarding activities to accelerate time-to-value. * Develop customer success plans aligned to customer business goals and desired outcomes. * Deliver customer enablement, training, and ...

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Customer Onboarding Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do customer onboarding success manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer onboarding success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a Customer Onboarding Success Manager do?

A Customer Onboarding Success Manager is responsible for guiding new clients through the initial stages of adopting a product or service. They ensure customers have a smooth transition, understand how to use the product effectively, and address any questions or concerns during the onboarding process. Their goal is to help customers achieve early success, maximize value, and set the foundation for a long-term positive relationship with the company.

How does a Customer Onboarding Success Manager typically collaborate with other departments to ensure a smooth onboarding process?

Customer Onboarding Success Managers frequently work cross-functionally with sales, product, and support teams to deliver a seamless onboarding experience. They coordinate with sales to understand client expectations, partner with product teams to address technical requirements, and keep support teams informed of client needs. Regular communication and clear documentation are key, ensuring that all stakeholders are aligned and any potential issues are addressed proactively. This collaboration helps build strong customer relationships and sets the stage for long-term success.

What are the key skills and qualifications needed to thrive as a Customer Onboarding Success Manager, and why are they important?

To thrive as a Customer Onboarding Success Manager, you need a solid understanding of customer relationship management, onboarding processes, and product knowledge, often supported by a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and analytics tools is typically required. Exceptional communication, problem-solving abilities, and a proactive mindset help build trust and ensure customer satisfaction. These skills are crucial for driving successful customer adoption, reducing churn, and fostering long-term client relationships.

What is the difference between Customer Onboarding Success Manager vs Customer Success Manager?

AspectCustomer Onboarding Success ManagerCustomer Success Manager
Primary FocusGuiding new customers through onboarding and initial setupMaintaining ongoing customer relationships and renewals
ResponsibilitiesOnboarding processes, training, initial adoptionCustomer retention, upselling, long-term success
Required SkillsCommunication, onboarding tools, product knowledgeRelationship management, strategic planning, analytics
Work EnvironmentOften project-based, onboarding teams, customer training sessionsAccount management teams, ongoing support interactions

While both roles focus on customer satisfaction, the Customer Onboarding Success Manager specializes in guiding new clients through the onboarding process, ensuring smooth adoption. The Customer Success Manager maintains ongoing relationships, focusing on retention and growth. Understanding these differences helps organizations assign the right responsibilities to each role.

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Cities with the most Customer Onboarding Success Manager job openings:

What states have the most Customer Onboarding Success Manager jobs?

States with the most job openings for Customer Onboarding Success Manager jobs include:

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The top searched job categories for Customer Onboarding Success Manager jobs are:

Customer Onboarding Success Manager jobs near you
Infographic showing various Customer Onboarding Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Partner Success Manager

Convo Communications

Remote

$65K - $70K/yr

Full-time

Posted 19 days ago

Job description

About Convo Communications
Founded in 2009, Convo Communications is a Deaf-owned company dedicated to making communication more accessible through innovative language access services and technology. Every day, we help bridge communication between Deaf and hearing communities by delivering exceptional experiences for our customers and the communities we serve.
Our success is driven by passionate people who are committed to collaboration, innovation, accountability, and service. Whether you're supporting our customers, developing technology, or enabling our operations behind the scenes, your work contributes to a mission that makes a meaningful difference.
Why Join Convo?
At Convo, you'll find more than just a job - you'll have the opportunity to build a meaningful career while making a positive impact.
When you join our team, you'll:
  • Make a difference. Help improve communication accessibility and create meaningful connections every day.
  • Be part of an inclusive culture. We value diverse perspectives and foster a workplace built on respect, collaboration, and belonging.
  • Grow your career. We encourage continuous learning, professional development, and opportunities to expand your skills.
  • Work with purpose. Every role at Convo contributes to our mission of creating accessible communication solutions that improve lives.
  • Join a team that cares. We celebrate teamwork, innovation, integrity, and a shared commitment to delivering exceptional service.

If you're looking for meaningful work where your contributions matter and your career can grow, we'd love to hear from you.
About the role
Convo Communications is seeking a relationship-driven Partner Success Manager to ensure the long-term success of our enterprise partners throughout the post-sale customer lifecycle.
Following contract execution, the Partner Success Manager assumes ownership of the customer relationship, serving as the primary point of contact for assigned business customers. This role leads customer onboarding, drives product adoption, strengthens strategic relationships, and helps partners maximize the value of Convo's products and services.
Working closely with the Account Executive, Customer Success, Support, Product, and other cross-functional teams, the Partner Success Manager delivers an exceptional customer experience while driving customer satisfaction, retention, renewals, and long-term account growth. We are looking for someone who brings strong communication skills, sound judgment, and a proactive, customer-first approach while representing Convo's mission and values with professionalism and authenticity.
What you'll do
Partner Onboarding & Success
  • Lead customer onboarding by developing implementation plans, coordinating with internal teams, delivering product training, and ensuring partners have the tools and resources needed for long-term success.
  • Ensure a seamless transition from the Account Executive following contract execution.
  • Drive product adoption and partner engagement by educating customers on best practices, encouraging meaningful utilization of Convo's services, and helping partners achieve their accessibility and communication goals.

Customer Relationship Management
  • Serve as the primary point of contact for assigned enterprise partners by building trusted relationships, maintaining regular communication, and proactively supporting evolving business needs.
  • Conduct Quarterly Business Reviews (QBRs) to review utilization, business outcomes, adoption, performance, and future opportunities.
  • Coordinate with Sales, Support, Product, and other internal teams to resolve customer concerns and deliver a consistent customer experience.
  • Gather customer feedback and communicate relevant insights to support continuous improvement.

Retention & Account Growth
  • Monitor account health, proactively identify risks, advocate for customer needs, and develop strategies that improve adoption, retention, and long-term customer success.
  • Lead customer renewal strategies while partnering with the Account Executive to identify and execute expansion, cross-sell, and upsell opportunities.
  • Demonstrate ongoing business value by helping partners increase adoption, optimize utilization of Convo's services, and achieve their accessibility and communication objectives.

Customer Operations
  • Maintain accurate customer records, onboarding milestones, communications, account health metrics, and opportunities within the company's CRM.
  • Maintain current knowledge of Convo's products, services, features, pricing, and customer resources.
  • Collaborate with leadership to improve customer success processes, partner engagement, and overall business results.

Required Qualifications
  • 3+ years of professional experience in Customer Success, Partner Success, Account Management, Enterprise Account Management, or a related customer-facing role.
  • Experience managing B2B customer relationships throughout the post-sale customer lifecycle.
  • Demonstrated ability to build trusted customer relationships and support long-term account success.
  • Experience conducting customer meetings, presentations, product demonstrations, onboarding sessions, or training workshops.
  • Strong verbal, written, interpersonal, presentation, and relationship-building skills.
  • Ability to understand customer business objectives and effectively communicate the value of products and services.
  • Experience using a CRM platform such as Salesforce, HubSpot, or a similar system.
  • Strong organizational skills with the ability to manage multiple customer accounts, priorities, and deadlines.
  • Demonstrated ability to work independently, exercise initiative, and maintain accountability for assigned goals.
  • Ability to collaborate effectively with cross-functional teams in a remote and fast-moving environment.
  • Ability to handle customer, contractual, financial, and organizational information with appropriate confidentiality and professionalism.
  • Fluency in American Sign Language, and lived, professional, or community experience within the Deaf and/or hard of hearing community.

Preferred Qualifications
  • Bachelor's degree in Business, Communications, Marketing, or a related field, or equivalent professional experience.
  • Experience supporting enterprise or strategic customer accounts.
  • Experience within a B2B, SaaS, technology, telecommunications, accessibility, language access, or service-based environment.
  • Experience conducting Quarterly Business Reviews (QBRs) or executive business reviews.
  • Experience supporting customer retention, renewals, and expansion opportunities.
  • Knowledge of accessibility practices and the communication needs of Deaf and hard of hearing individuals and communities.
  • Experience working with enterprise customers whose operations depend on interpreting, language access, accessibility, or other high-utilization service models.

Additional Requirements
  • Ability to work independently with a high degree of ownership, accountability, and sound judgment.
  • Ability to travel periodically for customer meetings, conferences, training, and industry events.
  • Have a valid passport for travel.
  • Ability to work a flexible schedule when business needs require.
  • Represent Convo professionally while promoting our mission of accessible communication and fostering diversity, equity, inclusion, and accessibility in customer interactions.

Pay Range: $65,000 - 70,000 USD plus commission

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