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Customer Onboarding Success Manager Jobs (NOW HIRING)

Gentem

Customer Onboarding Specialist

About the Role The Customer Onboarding Specialist will lay the foundation for customer success ... Organized with excellent time management skills * Ability to remain flexible and work ...

Volt Ai

Associate Customer Success Manager

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About The Role The Customer Success ... Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective ...

Smartly

Customer Onboarding Manager

New York, NY · On-site

$75K - $100K/yr

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed ... Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly ...

Kofile Inc.

Customer Success Manager

Dallas, TX

The Customer Success Manager owns the post-sale customer lifecycle-from onboarding and implementation through adoption, renewal, and expansion. This individual serves as a trusted advisor to ...

Volt

Associate Customer Success Manager

Bethesda, MD · Remote

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success ... Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective ...

Smartly

Customer Onboarding Manager

New York, NY

$75K - $100K/yr

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed ... Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly ...

Twin Med Llc

Customer Onboarding

Santa Fe Springs, CA · On-site

Position Overview The Customer Onboarding Specialist is responsible for managing and coordinating the customer onboarding process from initial intake through successful transition into ongoing ...

E-Solutions

Customer Success Manager

Encino, CA · On-site

Drive customer onboarding, adoption, and long-term success. * Conduct regular business reviews ... Issue Management & Advocacy * Proactively identify risks and drive mitigation plans. * Act as a ...

Twin Med Llc

Customer Onboarding

Indianapolis, IN · On-site

Position Overview The Customer Onboarding Specialist is responsible for managing and coordinating the customer onboarding process from initial intake through successful transition into ongoing ...

Ivo

Enterprise Customer Success Manager

San Francisco, CA · On-site

$190K - $230K/yr

Customer Onboarding & Success Planning: Lead customers through the onboarding process and establish ... Take over customer accounts and manage them to achieve long-term retention and satisfaction; act as ...

Threat Stack by F5

Customer Success Manager

Boston, MA · On-site

Own the customer on-boarding process and operationally drive customer references and case studies. Requirements: * Relevant work experience in a customer-facing customer success, account management ...

ID.me

Customer Onboarding Manager

Mclean, VA · On-site

Role Overview We are seeking an experienced Customer Onboarding Manager to lead the implementation ... Lead end-to-end implementation projects - developing project plans, defining success criteria, and ...

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Customer Onboarding Success Manager information

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$32.5K

$83.1K

$140K

How much do customer onboarding success manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer onboarding success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a Customer Onboarding Success Manager do?

A Customer Onboarding Success Manager is responsible for guiding new clients through the initial stages of adopting a product or service. They ensure customers have a smooth transition, understand how to use the product effectively, and address any questions or concerns during the onboarding process. Their goal is to help customers achieve early success, maximize value, and set the foundation for a long-term positive relationship with the company.

How does a Customer Onboarding Success Manager typically collaborate with other departments to ensure a smooth onboarding process?

Customer Onboarding Success Managers frequently work cross-functionally with sales, product, and support teams to deliver a seamless onboarding experience. They coordinate with sales to understand client expectations, partner with product teams to address technical requirements, and keep support teams informed of client needs. Regular communication and clear documentation are key, ensuring that all stakeholders are aligned and any potential issues are addressed proactively. This collaboration helps build strong customer relationships and sets the stage for long-term success.

What are the key skills and qualifications needed to thrive as a Customer Onboarding Success Manager, and why are they important?

To thrive as a Customer Onboarding Success Manager, you need a solid understanding of customer relationship management, onboarding processes, and product knowledge, often supported by a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and analytics tools is typically required. Exceptional communication, problem-solving abilities, and a proactive mindset help build trust and ensure customer satisfaction. These skills are crucial for driving successful customer adoption, reducing churn, and fostering long-term client relationships.

What is the difference between Customer Onboarding Success Manager vs Customer Success Manager?

AspectCustomer Onboarding Success ManagerCustomer Success Manager
Primary FocusGuiding new customers through onboarding and initial setupMaintaining ongoing customer relationships and renewals
ResponsibilitiesOnboarding processes, training, initial adoptionCustomer retention, upselling, long-term success
Required SkillsCommunication, onboarding tools, product knowledgeRelationship management, strategic planning, analytics
Work EnvironmentOften project-based, onboarding teams, customer training sessionsAccount management teams, ongoing support interactions

While both roles focus on customer satisfaction, the Customer Onboarding Success Manager specializes in guiding new clients through the onboarding process, ensuring smooth adoption. The Customer Success Manager maintains ongoing relationships, focusing on retention and growth. Understanding these differences helps organizations assign the right responsibilities to each role.

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Customer Onboarding Success Manager jobs near you
Infographic showing various Customer Onboarding Success Manager job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 67% In-person, 4% Hybrid, and 29% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Senior Customer Success Manager

Clever Devices Ltd.

Woodbury, NY • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 21 days ago

Job description

As THE leader in transit technology, Clever Devices, (Hitachi Rail CD U.S. Ltd.) vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a Senior Customer Success Manager to join our team.


The Senior Customer Success Manager plays a critical leadership role in driving exceptional delivery and long-term success across Clever Devices’ most complex and high-impact client engagements. With deep expertise in customer success strategy, operational execution, and stakeholder influence, this leader ensures seamless delivery of managed services while championing customer satisfaction, retention, and advocacy. 

Serving as the primary operational liaison, they translate customer needs into actionable insights and partner cross-functionally to align service execution with strategic objectives. This includes managing customer contracts to ensure compliance with service level agreements, meeting with the product management team to drive product enhancements, guiding and delivering deployment forecasts within budget, technical and schedule scope, shaping preventive maintenance plans, driving process improvements, and enhancing service delivery standards. 

The Senior CSM is responsible for managing service escalation, ensuring timely resolution and clear communication by coordinating response strategies with extreme precision across internal teams and client stakeholders. By identifying emerging service trends and influencing continuous improvement initiatives, they uphold Clever Devices commitment to service excellence and help future-proof client success. 

This position is accountable for managing relationships and service performance for the company’s most demanding and strategically significant clients, requiring high emotional intelligence, strong operational acuity, and proactive leadership.

Primary Responsibilities:

  • Lead Strategic Customer Engagements: Orchestrate and deliver high-impact, multi-tiered customer reviews (weekly, monthly, quarterly, annual), presenting actionable insights from incident data, utilization trends, health metrics, and risk analyses. Provide strategic recommendations to management level stakeholders
  • Own SLA/SLO Governance: Champion full accountability for service performance reporting and delivery against SLAs across high-profile accounts, driving continuous improvements and alignment with business goals.
  • Promote Stakeholder Alignment: Ensure all internal and external stakeholders are engaged and aligned to maintain and improve customer satisfaction benchmarks
  • Oversee Complex Operational Frameworks: Direct the proactive evolution and execution of operational runbooks for strategic accounts, ensuring agile and resilient service delivery.
  • Audit Service Excellence: Lead performance audits of TAC and Field Service teams, developing targeted coaching, corrective actions, and service optimization plans. 
  • Influence SOW Development: Collaborate on Statements of Work for new opportunities (whether service or new scope), contributing deep customer insight and operational feasibility 
  • Contribute to Customer Onboarding Success: Architect onboarding frameworks and transition plans to ensure seamless movement from implementation to support phase. 
  • Maintain Data Integrity: Oversee data governance initiatives to ensure accuracy of customer information across platforms, enabling reliable analytics and operations. 
  • Shape Policy and Process Design: Act as the voice of the customer in policy and process development initiatives, promoting scalable and customer-centric solutions. 
  • Escalation Leadership: Lead resolution efforts for high-priority escalations with structured tracking, reporting, and strategic interventions. 
  • Build Executive-Level Relationships: Cultivate influential relationships across customer and internal leadership teams, fostering trust and long-term partnerships. 
  • Manage Upgrades and Micro-Projects: Oversee and execute upgrade plans and smaller customerdriven initiatives with minimal disruption to live services. Proactively manage financial milestones with understanding of scope, budget, and technical resources to accurate plan and commit to milestone deliverables. 
  • Drive Continuous Service Improvement: Spearhead the creation and execution of Continuous Improvement Plans, communicating outcomes and success metrics with stakeholders. 
  • Champion Training & Adoption: Identify training needs and lead initiatives to enhance user adoption, ROI, and solution proficiency. 
  • Contribute To Service Renewal Strategy: Track and manage service contract renewals, ensuring customer retention and value expansion. 
  • Elevate Communication Standards: Deliver high-quality incident reports and communications tailored for executive consumption. Contribute to improved templates/deliverables for CSM team 
  • Financial Stewardship: Leverage financial acumen to evaluate decisions impacting customer profitability and overall business health. 
  • Act as Cross-Functional Connector: Partner across all organizational tiers—from technical experts to C-suite executives—to drive strategic initiatives and customer success programs.
  • Monitor and Report on KPIs: Drive performance excellence by monitoring key operational indicators and translating them into actionable insights. 
  • Engage Management-Level Stakeholders: Confidently present and advise leadership on customer strategy, program risks, and success roadmaps. 
  • Contribute to SOPs and Best Practices: Create and refine standard operating procedures, contributing to institutional knowledge and operational maturity. 
  • Contribute Beyond the Role: Proactively take on high-impact assignments aligned with business transformation and leadership development 
  • Other duties as assigned
     
     

Clever Devices, (Hitachi Rail CD U.S. Ltd.) is an Affirmative Action/Equal Opportunity Employer

The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate’s experience, skills, training, education and/or physical location; internal equity; and budget.

In addition, Clever Devices, (Hitachi Rail CD U.S. Ltd.) offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.

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