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Customer Onboarding Success Manager Jobs (NOW HIRING)

Convo Communications

Partner Success Manager

$65K - $70K/yr

This role leads customer onboarding, drives product adoption, strengthens strategic relationships ... Partner Success Manager delivers an exceptional customer experience while driving customer ...

Gentem

Customer Onboarding Specialist

About the Role The Customer Onboarding Specialist will lay the foundation for customer success ... Organized with excellent time management skills * Ability to remain flexible and work ...

VOLT AI

Associate Customer Success Manager

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About The Role The Customer Success ... Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective ...

Volt

Associate Customer Success Manager

Bethesda, MD · On-site +1

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success ... Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective ...

Smartly

Customer Onboarding Manager

New York, NY · On-site

$75K - $100K/yr

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed ... Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly ...

Smartly

Customer Onboarding Manager

Manhattan, NY · On-site

$75K - $100K/yr

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed ... Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly ...

Boutique Recruiting

Customer Success Manager

$70K - $80K/yr

Customer Success Manager Salary Range: $70,000 - $80,000 + Annual Bonus / DOE The Customer Success ... Lead customer onboarding and training sessions for new users and procurement teams. * Educate ...

Smartly

Customer Onboarding Manager

New York, NY · On-site

$75K - $100K/yr

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed ... Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly ...

E-Solutions

Customer Success Manager

Encino, CA · On-site

Drive customer onboarding, adoption, and long-term success. * Conduct regular business reviews ... Issue Management & Advocacy * Proactively identify risks and drive mitigation plans. * Act as a ...

Ivo

Enterprise Customer Success Manager

New York, NY · On-site

$190K - $230K/yr

Customer Onboarding & Success Planning: Lead customers through the onboarding process and establish ... Take over customer accounts and manage them to achieve long-term retention and satisfaction; act as ...

Threat Stack by F5

Customer Success Manager

Boston, MA · On-site

Own the customer on-boarding process and operationally drive customer references and case studies. Requirements: * Relevant work experience in a customer-facing customer success, account management ...

Cerby, Inc.

Customer Success Manager

We are looking for a Customer Success Manager who can become a partner, advocate, and strategist ... Own new customer onboarding process, ensuring quick value realization. * Handle customer requests ...

ID.me

Customer Onboarding Manager

Mclean, VA · Remote

Role Overview We are seeking an experienced Customer Onboarding Manager to lead the implementation ... Lead end-to-end implementation projects - developing project plans, defining success criteria, and ...

AxisCare

Customer Onboarding Manager

Waco, TX · Remote

- Customer Onboarding Manager Reports To: Director of Customer Success Department ... Customer Success Location: Remote Position Type: Full-Time Position Summary Work with new clients ...

GBG

Customer Success Manager, Loqate

New York, NY · On-site

The Role - Customer Success Managers As a Customer Success Manager at GBG, your role centres on ... Own the customer onboarding process to ensure a smooth implementation and quick time to value

GBG

Customer Success Manager, Loqate

New York, NY · On-site

The Role - Customer Success Managers As a Customer Success Manager at GBG, your role centres on ... Own the customer onboarding process to ensure a smooth implementation and quick time to value

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Customer Onboarding Success Manager information

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$32.5K

$83.1K

$140K

How much do customer onboarding success manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer onboarding success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a Customer Onboarding Success Manager do?

A Customer Onboarding Success Manager is responsible for guiding new clients through the initial stages of adopting a product or service. They ensure customers have a smooth transition, understand how to use the product effectively, and address any questions or concerns during the onboarding process. Their goal is to help customers achieve early success, maximize value, and set the foundation for a long-term positive relationship with the company.

How does a Customer Onboarding Success Manager typically collaborate with other departments to ensure a smooth onboarding process?

Customer Onboarding Success Managers frequently work cross-functionally with sales, product, and support teams to deliver a seamless onboarding experience. They coordinate with sales to understand client expectations, partner with product teams to address technical requirements, and keep support teams informed of client needs. Regular communication and clear documentation are key, ensuring that all stakeholders are aligned and any potential issues are addressed proactively. This collaboration helps build strong customer relationships and sets the stage for long-term success.

What are the key skills and qualifications needed to thrive as a Customer Onboarding Success Manager, and why are they important?

To thrive as a Customer Onboarding Success Manager, you need a solid understanding of customer relationship management, onboarding processes, and product knowledge, often supported by a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and analytics tools is typically required. Exceptional communication, problem-solving abilities, and a proactive mindset help build trust and ensure customer satisfaction. These skills are crucial for driving successful customer adoption, reducing churn, and fostering long-term client relationships.

What is the difference between Customer Onboarding Success Manager vs Customer Success Manager?

AspectCustomer Onboarding Success ManagerCustomer Success Manager
Primary FocusGuiding new customers through onboarding and initial setupMaintaining ongoing customer relationships and renewals
ResponsibilitiesOnboarding processes, training, initial adoptionCustomer retention, upselling, long-term success
Required SkillsCommunication, onboarding tools, product knowledgeRelationship management, strategic planning, analytics
Work EnvironmentOften project-based, onboarding teams, customer training sessionsAccount management teams, ongoing support interactions

While both roles focus on customer satisfaction, the Customer Onboarding Success Manager specializes in guiding new clients through the onboarding process, ensuring smooth adoption. The Customer Success Manager maintains ongoing relationships, focusing on retention and growth. Understanding these differences helps organizations assign the right responsibilities to each role.

More about Customer Onboarding Success Manager jobs
What cities are hiring for Customer Onboarding Success Manager jobs? Cities with the most Customer Onboarding Success Manager job openings:
What states have the most Customer Onboarding Success Manager jobs? States with the most job openings for Customer Onboarding Success Manager jobs include:
What job categories do people searching Customer Onboarding Success Manager jobs look for? The top searched job categories for Customer Onboarding Success Manager jobs are:
Customer Onboarding Success Manager jobs near you
Infographic showing various Customer Onboarding Success Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Partner Success Manager

Convo Communications

Remote

$65K - $70K/yr

Full-time

Posted 5 days ago

Job description

About Convo Communications
Founded in 2009, Convo Communications is a Deaf-owned company dedicated to making communication more accessible through innovative language access services and technology. Every day, we help bridge communication between Deaf and hearing communities by delivering exceptional experiences for our customers and the communities we serve.
Our success is driven by passionate people who are committed to collaboration, innovation, accountability, and service. Whether you're supporting our customers, developing technology, or enabling our operations behind the scenes, your work contributes to a mission that makes a meaningful difference.
Why Join Convo?
At Convo, you'll find more than just a job - you'll have the opportunity to build a meaningful career while making a positive impact.
When you join our team, you'll:
  • Make a difference. Help improve communication accessibility and create meaningful connections every day.
  • Be part of an inclusive culture. We value diverse perspectives and foster a workplace built on respect, collaboration, and belonging.
  • Grow your career. We encourage continuous learning, professional development, and opportunities to expand your skills.
  • Work with purpose. Every role at Convo contributes to our mission of creating accessible communication solutions that improve lives.
  • Join a team that cares. We celebrate teamwork, innovation, integrity, and a shared commitment to delivering exceptional service.

If you're looking for meaningful work where your contributions matter and your career can grow, we'd love to hear from you.
About the role
Convo Communications is seeking a relationship-driven Partner Success Manager to ensure the long-term success of our enterprise partners throughout the post-sale customer lifecycle.
Following contract execution, the Partner Success Manager assumes ownership of the customer relationship, serving as the primary point of contact for assigned business customers. This role leads customer onboarding, drives product adoption, strengthens strategic relationships, and helps partners maximize the value of Convo's products and services.
Working closely with the Account Executive, Customer Success, Support, Product, and other cross-functional teams, the Partner Success Manager delivers an exceptional customer experience while driving customer satisfaction, retention, renewals, and long-term account growth. We are looking for someone who brings strong communication skills, sound judgment, and a proactive, customer-first approach while representing Convo's mission and values with professionalism and authenticity.
What you'll do
Partner Onboarding & Success
  • Lead customer onboarding by developing implementation plans, coordinating with internal teams, delivering product training, and ensuring partners have the tools and resources needed for long-term success.
  • Ensure a seamless transition from the Account Executive following contract execution.
  • Drive product adoption and partner engagement by educating customers on best practices, encouraging meaningful utilization of Convo's services, and helping partners achieve their accessibility and communication goals.

Customer Relationship Management
  • Serve as the primary point of contact for assigned enterprise partners by building trusted relationships, maintaining regular communication, and proactively supporting evolving business needs.
  • Conduct Quarterly Business Reviews (QBRs) to review utilization, business outcomes, adoption, performance, and future opportunities.
  • Coordinate with Sales, Support, Product, and other internal teams to resolve customer concerns and deliver a consistent customer experience.
  • Gather customer feedback and communicate relevant insights to support continuous improvement.

Retention & Account Growth
  • Monitor account health, proactively identify risks, advocate for customer needs, and develop strategies that improve adoption, retention, and long-term customer success.
  • Lead customer renewal strategies while partnering with the Account Executive to identify and execute expansion, cross-sell, and upsell opportunities.
  • Demonstrate ongoing business value by helping partners increase adoption, optimize utilization of Convo's services, and achieve their accessibility and communication objectives.

Customer Operations
  • Maintain accurate customer records, onboarding milestones, communications, account health metrics, and opportunities within the company's CRM.
  • Maintain current knowledge of Convo's products, services, features, pricing, and customer resources.
  • Collaborate with leadership to improve customer success processes, partner engagement, and overall business results.

Required Qualifications
  • 3+ years of professional experience in Customer Success, Partner Success, Account Management, Enterprise Account Management, or a related customer-facing role.
  • Experience managing B2B customer relationships throughout the post-sale customer lifecycle.
  • Demonstrated ability to build trusted customer relationships and support long-term account success.
  • Experience conducting customer meetings, presentations, product demonstrations, onboarding sessions, or training workshops.
  • Strong verbal, written, interpersonal, presentation, and relationship-building skills.
  • Ability to understand customer business objectives and effectively communicate the value of products and services.
  • Experience using a CRM platform such as Salesforce, HubSpot, or a similar system.
  • Strong organizational skills with the ability to manage multiple customer accounts, priorities, and deadlines.
  • Demonstrated ability to work independently, exercise initiative, and maintain accountability for assigned goals.
  • Ability to collaborate effectively with cross-functional teams in a remote and fast-moving environment.
  • Ability to handle customer, contractual, financial, and organizational information with appropriate confidentiality and professionalism.
  • Fluency in American Sign Language, and lived, professional, or community experience within the Deaf and/or hard of hearing community.

Preferred Qualifications
  • Bachelor's degree in Business, Communications, Marketing, or a related field, or equivalent professional experience.
  • Experience supporting enterprise or strategic customer accounts.
  • Experience within a B2B, SaaS, technology, telecommunications, accessibility, language access, or service-based environment.
  • Experience conducting Quarterly Business Reviews (QBRs) or executive business reviews.
  • Experience supporting customer retention, renewals, and expansion opportunities.
  • Knowledge of accessibility practices and the communication needs of Deaf and hard of hearing individuals and communities.
  • Experience working with enterprise customers whose operations depend on interpreting, language access, accessibility, or other high-utilization service models.

Additional Requirements
  • Ability to work independently with a high degree of ownership, accountability, and sound judgment.
  • Ability to travel periodically for customer meetings, conferences, training, and industry events.
  • Have a valid passport for travel.
  • Ability to work a flexible schedule when business needs require.
  • Represent Convo professionally while promoting our mission of accessible communication and fostering diversity, equity, inclusion, and accessibility in customer interactions.

The pay range for this role is:
65,000 - 70,000 USD per year (USA)

Apply