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Customer Onboarding Success Manager Jobs (NOW HIRING)

Murj

Customer Success Manager

Customer Success Manager Responsibilities ... Customer Onboarding: Guiding new customers through setup and implementation processes to ensure ...

Smartly

Customer Onboarding Manager

Manhattan, NY · On-site

$75K - $100K/yr

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed ... Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly ...

Smartly

Customer Onboarding Manager

New York, NY · On-site

$75K - $100K/yr

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed ... Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly ...

Kofile Inc.

Customer Success Manager

Dallas, TX

The Customer Success Manager owns the post-sale customer lifecycle-from onboarding and implementation through adoption, renewal, and expansion. This individual serves as a trusted advisor to ...

Smartly

Customer Onboarding Manager

New York, NY

$75K - $100K/yr

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed ... Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly ...

Ova Technologies

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Job Summary We are seeking a Customer Success Manager to build strong ... Drive customer onboarding, implementation, adoption, and ongoing engagement. * Understand customer ...

Twin Med Llc

Customer Onboarding

Indianapolis, IN · On-site

$45K - $50K/yr

Position Overview The Customer Onboarding Specialist is responsible for managing and coordinating the customer onboarding process from initial intake through successful transition into ongoing ...

New

Twin Med Llc

Customer Onboarding

Belleville, MI · On-site

$45K - $50K/yr

Position Overview The Customer Onboarding Specialist is responsible for managing and coordinating the customer onboarding process from initial intake through successful transition into ongoing ...

New

ID.me

Customer Onboarding Manager

Mclean, VA

Role Overview We are seeking an experienced Customer Onboarding Manager to lead the implementation ... Lead end-to-end implementation projects - developing project plans, defining success criteria, and ...

Maxiq

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales ... Conduct customer onboarding, product training, and quarterly business reviews (QBRs). * Identify ...

Kofile Inc

Customer Success Manager

Support onboarding activities to accelerate time-to-value. * Develop customer success plans aligned to customer business goals and desired outcomes. * Deliver customer enablement, training, and ...

Renterra

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager (CSM) As a Customer Success Manager (CSM) at Renterra, you will own the ... Pre-Onboarding, Setup & Go-Live * Partner with customers immediately post-sale to guide them ...

Commify

Customer Success Manager

Chattanooga, TN · On-site

$55/hr

A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role ...

Pyramid Corporation

Customer onboarding

$16 - $17/hr

Experience in customer onboarding, account management, platform operations, service desk functions, or customer support environments. * Good understanding of user lifecycle management, including ...

New

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Customer Onboarding Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do customer onboarding success manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer onboarding success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a Customer Onboarding Success Manager do?

A Customer Onboarding Success Manager is responsible for guiding new clients through the initial stages of adopting a product or service. They ensure customers have a smooth transition, understand how to use the product effectively, and address any questions or concerns during the onboarding process. Their goal is to help customers achieve early success, maximize value, and set the foundation for a long-term positive relationship with the company.

How does a Customer Onboarding Success Manager typically collaborate with other departments to ensure a smooth onboarding process?

Customer Onboarding Success Managers frequently work cross-functionally with sales, product, and support teams to deliver a seamless onboarding experience. They coordinate with sales to understand client expectations, partner with product teams to address technical requirements, and keep support teams informed of client needs. Regular communication and clear documentation are key, ensuring that all stakeholders are aligned and any potential issues are addressed proactively. This collaboration helps build strong customer relationships and sets the stage for long-term success.

What are the key skills and qualifications needed to thrive as a Customer Onboarding Success Manager, and why are they important?

To thrive as a Customer Onboarding Success Manager, you need a solid understanding of customer relationship management, onboarding processes, and product knowledge, often supported by a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and analytics tools is typically required. Exceptional communication, problem-solving abilities, and a proactive mindset help build trust and ensure customer satisfaction. These skills are crucial for driving successful customer adoption, reducing churn, and fostering long-term client relationships.

What is the difference between Customer Onboarding Success Manager vs Customer Success Manager?

AspectCustomer Onboarding Success ManagerCustomer Success Manager
Primary FocusGuiding new customers through onboarding and initial setupMaintaining ongoing customer relationships and renewals
ResponsibilitiesOnboarding processes, training, initial adoptionCustomer retention, upselling, long-term success
Required SkillsCommunication, onboarding tools, product knowledgeRelationship management, strategic planning, analytics
Work EnvironmentOften project-based, onboarding teams, customer training sessionsAccount management teams, ongoing support interactions

While both roles focus on customer satisfaction, the Customer Onboarding Success Manager specializes in guiding new clients through the onboarding process, ensuring smooth adoption. The Customer Success Manager maintains ongoing relationships, focusing on retention and growth. Understanding these differences helps organizations assign the right responsibilities to each role.

More about Customer Onboarding Success Manager jobs

What cities are hiring for Customer Onboarding Success Manager jobs?

Cities with the most Customer Onboarding Success Manager job openings:

What states have the most Customer Onboarding Success Manager jobs?

States with the most job openings for Customer Onboarding Success Manager jobs include:

What job categories do people searching Customer Onboarding Success Manager jobs look for?

The top searched job categories for Customer Onboarding Success Manager jobs are:

Customer Onboarding Success Manager jobs near you
Infographic showing various Customer Onboarding Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

CYBEXO INC.® Accredited by Better Business Bureau Central Ontario. Registered TM in the US.

Manhattan, NY • On-site

$120 - $200/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Customer Success Manager

New York, NY, United States • Posted on Jan 11, 2026

As Customer Success Manager, you’ll ensure NexaGuard customers launch successfully, adopt key CMP features, and expand over time. You’ll be a trusted partner to privacy, marketing, and engineering stakeholders at enterprise accounts.

Own post-sale customer relationship and adoption outcomes for a book of business.

Run onboarding success plans, QBRs, health checks, and renewal/expansion strategy.

Translate customer goals into product configurations and best practices.

Partner with Support and Product on escalations, feedback loops, and roadmap insights.

Track customer health metrics and drive measurable improvements in retention.

Requirements

4+ years customer success/account management in B2B SaaS (enterprise preferred).

Strong consultative communication and project coordination skills.

Comfort working with technical integrations and multi-stakeholder accounts.

Experience driving renewals and expansion in a metrics-driven environment.

Bonus: experience in privacy, compliance, security, or ad‑tech ecosystems.

Benefits

Salary Range: $120,000 – $200,000

Competitive compensation and performance bonus opportunity

Medical, dental, and vision coverage

401(k) plan

Generous PTO and paid holidays

Paid parental leave

Skills

Privacy & Compliance Communication Stakeholder Management

Equal Opportunity Employer

CYBEXO is an equal opportunity employer. Candidate information is processed for recruiting purposes and handled securely.

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