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Customer Onboarding Success Manager Jobs (NOW HIRING)

Volt Ai

Associate Customer Success Manager

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About The Role The Customer Success ... Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective ...

Volt

Associate Customer Success Manager

Bethesda, MD · Remote

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success ... Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective ...

Volt

Associate Customer Success Manager

Bethesda, MD · On-site +1

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success ... Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective ...

Volt

Associate Customer Success Manager

Bethesda, MD · Remote

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success ... Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective ...

Ova Technologies

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Job Summary We are seeking a Customer Success Manager to build strong ... Drive customer onboarding, implementation, adoption, and ongoing engagement. * Understand customer ...

Top Stack

Customer Success Manager

King Of Prussia, PA · On-site

$20 - $35/hr

Seeking an experienced Customer Success Manager to support customer onboarding and a software implementation. This hybrid contract role, based in the Greater Philadelphia area, focuses on helping ...

Smartly

Customer Onboarding Manager

New York, NY

$75K - $100K/yr

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed ... Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly ...

Ivo

Enterprise Customer Success Manager

New York, NY · On-site

$190K - $230K/yr

Customer Onboarding & Success Planning: Lead customers through the onboarding process and establish ... Take over customer accounts and manage them to achieve long-term retention and satisfaction; act as ...

Maxiq

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales ... Conduct customer onboarding, product training, and quarterly business reviews (QBRs). * Identify ...

Threat Stack by F5

Customer Success Manager

Boston, MA · On-site

Own the customer on-boarding process and operationally drive customer references and case studies. Requirements: * Relevant work experience in a customer-facing customer success, account management ...

NGT Corp

Customer Success Manager

Williamsville, NY · On-site

$50K/yr

Customer Success Manager NGT Corporation - a Master Franchisee of the COVERALL ® brand Buffalo ... Conduct new customer onboarding, ensuring a smooth and positive setup process * Deliver field-based ...

AxisCare

Customer Onboarding Manager

Waco, TX · Remote

- Customer Onboarding Manager Reports To: Director of Customer Success Department ... Customer Success Location: Remote Position Type: Full-Time Position Summary Work with new clients ...

GBG

Customer Success Manager, Loqate

Manchester, NH · On-site

The Role - Customer Success Managers As a Customer Success Manager at GBG, your role centres on ... Own the customer onboarding process to ensure a smooth implementation and quick time to value

GBG

Customer Success Manager, Loqate

Atlanta, GA · On-site

The Role - Customer Success Managers As a Customer Success Manager at GBG, your role centres on ... Own the customer onboarding process to ensure a smooth implementation and quick time to value

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Customer Onboarding Success Manager information

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$32.5K

$83.1K

$140K

How much do customer onboarding success manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer onboarding success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a Customer Onboarding Success Manager do?

A Customer Onboarding Success Manager is responsible for guiding new clients through the initial stages of adopting a product or service. They ensure customers have a smooth transition, understand how to use the product effectively, and address any questions or concerns during the onboarding process. Their goal is to help customers achieve early success, maximize value, and set the foundation for a long-term positive relationship with the company.

How does a Customer Onboarding Success Manager typically collaborate with other departments to ensure a smooth onboarding process?

Customer Onboarding Success Managers frequently work cross-functionally with sales, product, and support teams to deliver a seamless onboarding experience. They coordinate with sales to understand client expectations, partner with product teams to address technical requirements, and keep support teams informed of client needs. Regular communication and clear documentation are key, ensuring that all stakeholders are aligned and any potential issues are addressed proactively. This collaboration helps build strong customer relationships and sets the stage for long-term success.

What are the key skills and qualifications needed to thrive as a Customer Onboarding Success Manager, and why are they important?

To thrive as a Customer Onboarding Success Manager, you need a solid understanding of customer relationship management, onboarding processes, and product knowledge, often supported by a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and analytics tools is typically required. Exceptional communication, problem-solving abilities, and a proactive mindset help build trust and ensure customer satisfaction. These skills are crucial for driving successful customer adoption, reducing churn, and fostering long-term client relationships.

What is the difference between Customer Onboarding Success Manager vs Customer Success Manager?

AspectCustomer Onboarding Success ManagerCustomer Success Manager
Primary FocusGuiding new customers through onboarding and initial setupMaintaining ongoing customer relationships and renewals
ResponsibilitiesOnboarding processes, training, initial adoptionCustomer retention, upselling, long-term success
Required SkillsCommunication, onboarding tools, product knowledgeRelationship management, strategic planning, analytics
Work EnvironmentOften project-based, onboarding teams, customer training sessionsAccount management teams, ongoing support interactions

While both roles focus on customer satisfaction, the Customer Onboarding Success Manager specializes in guiding new clients through the onboarding process, ensuring smooth adoption. The Customer Success Manager maintains ongoing relationships, focusing on retention and growth. Understanding these differences helps organizations assign the right responsibilities to each role.

More about Customer Onboarding Success Manager jobs
What cities are hiring for Customer Onboarding Success Manager jobs? Cities with the most Customer Onboarding Success Manager job openings:
What states have the most Customer Onboarding Success Manager jobs? States with the most job openings for Customer Onboarding Success Manager jobs include:
What job categories do people searching Customer Onboarding Success Manager jobs look for? The top searched job categories for Customer Onboarding Success Manager jobs are:
Customer Onboarding Success Manager jobs near you
Infographic showing various Customer Onboarding Success Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Onboarding & Success Manager

AJAIA

Fort Lauderdale, FL • Remote

Full-time

Re-posted 14 days ago

Job description

Position Overview

RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.

As the Customer Onboarding & Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.

This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.

Requirements

  • Bachelor's degree or equivalent experience
  • 3–6 years of experience in one or more of the following areas:
    • Customer success or customer support in a SaaS environment
    • Product support or technical customer care
    • EdTech platform support or implementation
  • Strong written communication skills with the ability to clearly explain software functionality to non-technical users
  • Demonstrated ability to troubleshoot product issues and guide users through solutions
  • Experience using SaaS platforms and help desk tools
  • Strong organizational skills and ability to manage multiple customer issues simultaneously
  • Customer-first mindset and commitment to high-quality user experiences

Preferred Requirements:

  • Experience supporting EdTech or K-12 education technology platforms.
  • Familiarity with AI tools or generative AI applications.
  • Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
  • Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
  • Experience creating help center documentation or knowledge bases
  • Ability to reproduce bugs and clearly document technical issues

Benefits

  • Competitive base salary + performance incentives
  • Professional development opportunities