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Customer Onboarding Success Manager Jobs (NOW HIRING)

AxisCare

Customer Onboarding Manager

Waco, TX · On-site

- Customer Onboarding Manager Reports To: Director of Customer Success Department ... Customer Success Location: Remote Position Type: Full-Time Position Summary Work with new clients ...

Tipalti

Customer Onboarding Manager

Plano, TX · Hybrid

$96K - $121K/yr

Partner with Sales and Customer Success to drive customer adoption and revenue goals About you: * 4+ years of implementation, project management, consulting, onboarding or customer success experience ...

Ammacore

Onboarding Specialist

Roswell, GA

As the On-boarding Specialist you will be responsible for driving on-boarding success across ... B2B customer on-boarding experience. What you'll do * Identify and prioritize which users to on ...

Tipalti

Customer Onboarding Manager

Plano, TX · On-site

$96K - $121K/yr

Partnering with Sales and Customer Success to drive customer adoption and revenue goals About You: * 4+ years of implementation, project management, consulting, onboarding or customer success ...

Descope

Customer Success Manager

Los Altos, CA · On-site

Support customer onboarding and implementation by creating repeatable guides, workflows, and ... in Customer Success, Account Management, or a related customer-facing role, ideally supporting ...

CXApp, Inc

Customer Success Manager

Los Angeles, CA · On-site

Role Overview: As a Customer Success Manager, you will play a pivotal role in ensuring our ... Customer Onboarding: Guide new customers through the onboarding process, ensuring they have a ...

Selr LLC

Customer Success Manager

San Francisco, CA · On-site

$130K - $140K/yr

The Opportunity As a Customer Success Manager, you'll own relationships with a portfolio of customers from onboarding through renewal and expansion. You'll become a strategic partner to your accounts ...

Tradebe

Customer Success Manager

Customer Success Manager Tradebe is a group of industrial businesses with the commitment of ... Customer Onboarding: Guide new customers and internal teams through the onboarding process ...

Almaz Capital

Customer Success Manager

Manhattan, NY · On-site

$97K - $120K/yr

Customer Success Manager Hover is looking for a Customer Success Manager to help our mid-market ... Lead onboarding for new customers, including training, implementation coordination, and integration ...

C Square

Customer Success Manager

Lithia Springs, GA · On-site

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

C Square

Customer Success Manager

Waltham, MA · On-site

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

Percepto

Customer Success Manager

West Palm Beach, FL · On-site

Description The Customer Success Manager (CSM) is responsible for ensuring customers achieve ... The CSM serves as the primary point of contact for customer onboarding, implementation, and ongoing ...

Tipalti

Customer Onboarding Manager

Plano, TX · On-site

$96K - $121K/yr

Partner with Sales and Customer Success to drive customer adoption and revenue goals About you: * 4+ years of implementation, project management, consulting, onboarding or customer success experience ...

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Customer Onboarding Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do customer onboarding success manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer onboarding success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a Customer Onboarding Success Manager do?

A Customer Onboarding Success Manager is responsible for guiding new clients through the initial stages of adopting a product or service. They ensure customers have a smooth transition, understand how to use the product effectively, and address any questions or concerns during the onboarding process. Their goal is to help customers achieve early success, maximize value, and set the foundation for a long-term positive relationship with the company.

How does a Customer Onboarding Success Manager typically collaborate with other departments to ensure a smooth onboarding process?

Customer Onboarding Success Managers frequently work cross-functionally with sales, product, and support teams to deliver a seamless onboarding experience. They coordinate with sales to understand client expectations, partner with product teams to address technical requirements, and keep support teams informed of client needs. Regular communication and clear documentation are key, ensuring that all stakeholders are aligned and any potential issues are addressed proactively. This collaboration helps build strong customer relationships and sets the stage for long-term success.

What are the key skills and qualifications needed to thrive as a Customer Onboarding Success Manager, and why are they important?

To thrive as a Customer Onboarding Success Manager, you need a solid understanding of customer relationship management, onboarding processes, and product knowledge, often supported by a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and analytics tools is typically required. Exceptional communication, problem-solving abilities, and a proactive mindset help build trust and ensure customer satisfaction. These skills are crucial for driving successful customer adoption, reducing churn, and fostering long-term client relationships.

What is the difference between Customer Onboarding Success Manager vs Customer Success Manager?

AspectCustomer Onboarding Success ManagerCustomer Success Manager
Primary FocusGuiding new customers through onboarding and initial setupMaintaining ongoing customer relationships and renewals
ResponsibilitiesOnboarding processes, training, initial adoptionCustomer retention, upselling, long-term success
Required SkillsCommunication, onboarding tools, product knowledgeRelationship management, strategic planning, analytics
Work EnvironmentOften project-based, onboarding teams, customer training sessionsAccount management teams, ongoing support interactions

While both roles focus on customer satisfaction, the Customer Onboarding Success Manager specializes in guiding new clients through the onboarding process, ensuring smooth adoption. The Customer Success Manager maintains ongoing relationships, focusing on retention and growth. Understanding these differences helps organizations assign the right responsibilities to each role.

More about Customer Onboarding Success Manager jobs
What cities are hiring for Customer Onboarding Success Manager jobs? Cities with the most Customer Onboarding Success Manager job openings:
What states have the most Customer Onboarding Success Manager jobs? States with the most job openings for Customer Onboarding Success Manager jobs include:
What job categories do people searching Customer Onboarding Success Manager jobs look for? The top searched job categories for Customer Onboarding Success Manager jobs are:
Customer Onboarding Success Manager jobs near you
Infographic showing various Customer Onboarding Success Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Onboarding Manager

AxisCare

Waco, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Job Description - Customer Onboarding Manager
Reports To: Director of Customer Success
Department: Customer Success
Location: Remote
Position Type: Full-Time
Position Summary
Work with new clients to configure and set up their new site or sites, including overseeing importing of data from their previous software or other storage medium.
Key Responsibilities
Training Clients Using Prescribed Onboarding Process
  • Engage with current customers to support the customer experience.
  • Work with clients to understand and help them overcome their business challenges.
  • Build and configure new client sites, oversee importing of data for clients, and collaborate with clients and colleagues to ensure their AxisCare site is built for their success.
  • Remain knowledgeable about any and all updates to the AxisCare platform.
  • Generate future opportunities by discovering and understanding the needs of our customers.

Communication with Clients, Keeping them On Track and Envisioned
  • Provide phone, email, and/or video assistance for customer configuration questions as they come in.
  • Managing the client project from start to finish

Teamwork - contribution to the team in communication, webinars, meeting participation, etc.
  • Assist with various Customer Success projects.
  • Serve as a product expert, capable of assisting other AxisCare team members on questions they might have.
  • Participate in the creation of customer success content for our user base (Help Center Articles, Support Videos, and more).

What We're Looking For (Minimum Qualifications)
  • Bachelor's degree or equivalent experience
  • Experience in Customer Success
  • Strong written and verbal communication skills
  • Detail oriented and analytical
  • Demonstrated ability to increase customer satisfaction.

Working Conditions
  • Manual dexterity required to use desktop computer and peripherals.
  • Utilization of software and email to perform job functions.
  • Will need to conduct camera-on videoconferencing for customer calls.

Compensation and Benefits
  • Competitive salary and comprehensive benefits package.
  • Medical insurance premiums are covered in full for the employee (Medical, Dental and Vision)
  • 401K with competitive company matching.
  • Personal time off, sick leave, and holidays.
  • Company will provide laptop and other needed computer equipment.

About AxisCare
According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.
AxisCare was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 7 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.

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