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Customer Onboarding Success Manager Jobs (NOW HIRING)

ITRADE STEM

Senior Customer Success Manager

Tampa, FL · On-site +1

Manage the customer onboarding process, ensuring customers are effectively trained and equipped to ... success, account management, or a related field, preferably within a SaaS or technology company.

Comply365

Customer Success Manager

Irving, TX · On-site

Drive onboarding success, feature adoption, and best-practice usage * Monitor customer health using ... Experience managing B2B enterprise customers, ideally in regulated or operationally complex ...

Tipalti

Customer Onboarding Manager

Plano, TX · Hybrid

$96K - $121K/yr

Partner with Sales and Customer Success to drive customer adoption and revenue goals About you: * 4+ years of implementation, project management, consulting, onboarding or customer success experience ...

Tipalti

Customer Onboarding Manager

Plano, TX · On-site

$96K - $121K/yr

Partner with Sales and Customer Success to drive customer adoption and revenue goals About you: * 4+ years of implementation, project management, consulting, onboarding or customer success experience ...

AxisCare

Customer Success Manager

Waco, TX · Remote

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type ... Adoption and Onboarding: Facilitate the successful onboarding of new clients, ensuring a seamless ...

Recast, LLC

Customer Success Manager

Manhattan, NY · Remote

$100K - $130K/yr

Join to apply for the Customer Success Manager role at Recast Join to apply for the Customer ... Lead the customer onboarding process --coordinating and facilitating training sessions, ongoing ...

Recast, LLC

Customer Success Manager

Manhattan, NY · Remote

$100K - $130K/yr

Join to apply for the Customer Success Manager role at Recast Join to apply for the Customer ... Lead the customer onboarding process --coordinating and facilitating training sessions, ongoing ...

Descope

Customer Success Manager

Los Altos, CA · On-site

Support customer onboarding and implementation by creating repeatable guides, workflows, and ... in Customer Success, Account Management, or a related customer-facing role, ideally supporting ...

Axis Care

Customer Success Manager

Waco, TX · On-site

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type ... Adoption and Onboarding: Facilitate the successful onboarding of new clients, ensuring a seamless ...

Selr LLC

Customer Success Manager

San Francisco, CA

$130K - $140K/yr

The Opportunity As a Customer Success Manager, you'll own relationships with a portfolio of customers from onboarding through renewal and expansion. You'll become a strategic partner to your accounts ...

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Customer Onboarding Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do customer onboarding success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer onboarding success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a Customer Onboarding Success Manager do?

A Customer Onboarding Success Manager is responsible for guiding new clients through the initial stages of adopting a product or service. They ensure customers have a smooth transition, understand how to use the product effectively, and address any questions or concerns during the onboarding process. Their goal is to help customers achieve early success, maximize value, and set the foundation for a long-term positive relationship with the company.

How does a Customer Onboarding Success Manager typically collaborate with other departments to ensure a smooth onboarding process?

Customer Onboarding Success Managers frequently work cross-functionally with sales, product, and support teams to deliver a seamless onboarding experience. They coordinate with sales to understand client expectations, partner with product teams to address technical requirements, and keep support teams informed of client needs. Regular communication and clear documentation are key, ensuring that all stakeholders are aligned and any potential issues are addressed proactively. This collaboration helps build strong customer relationships and sets the stage for long-term success.

What are the key skills and qualifications needed to thrive as a Customer Onboarding Success Manager, and why are they important?

To thrive as a Customer Onboarding Success Manager, you need a solid understanding of customer relationship management, onboarding processes, and product knowledge, often supported by a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and analytics tools is typically required. Exceptional communication, problem-solving abilities, and a proactive mindset help build trust and ensure customer satisfaction. These skills are crucial for driving successful customer adoption, reducing churn, and fostering long-term client relationships.

What is the difference between Customer Onboarding Success Manager vs Customer Success Manager?

AspectCustomer Onboarding Success ManagerCustomer Success Manager
Primary FocusGuiding new customers through onboarding and initial setupMaintaining ongoing customer relationships and renewals
ResponsibilitiesOnboarding processes, training, initial adoptionCustomer retention, upselling, long-term success
Required SkillsCommunication, onboarding tools, product knowledgeRelationship management, strategic planning, analytics
Work EnvironmentOften project-based, onboarding teams, customer training sessionsAccount management teams, ongoing support interactions

While both roles focus on customer satisfaction, the Customer Onboarding Success Manager specializes in guiding new clients through the onboarding process, ensuring smooth adoption. The Customer Success Manager maintains ongoing relationships, focusing on retention and growth. Understanding these differences helps organizations assign the right responsibilities to each role.

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What cities are hiring for Customer Onboarding Success Manager jobs?

Cities with the most Customer Onboarding Success Manager job openings:

What states have the most Customer Onboarding Success Manager jobs?

States with the most job openings for Customer Onboarding Success Manager jobs include:

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Customer Onboarding Success Manager jobs near you
Infographic showing various Customer Onboarding Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Senior Customer Success Manager

ITRADE STEM

Tampa, FL • On-site, Remote

Full-time

Re-posted 16 days ago

Job description

At ITRADE STEM, we help accelerate job creation and support the future of industries in space, technology, energy, and manufacturing. We achieve this by developing workforce programs that equip talent with skills for sustainable growth. Join us on our mission to redefine STEM!
 
JOB OVERVIEW: 

We seek a dedicated and results-driven Customer Success Manager to join our client company's team. This opportunity is located in Tampa or Naples, FL, with a chance to be remote. The ideal candidate will ensure customers achieve their desired outcomes while using bleeding-edge products. This position requires a blend of project management, customer support, and product management skills to effectively engage with customers post-sale and ensure our solutions' successful deployment and implementation.
 
Responsibilities: RESPONSIBILIITES: 
  • Serve as the primary point of contact for customers after the sale, ensuring a smooth transition from sales to implementation.
  • Manage the customer onboarding process, ensuring customers are effectively trained and equipped to use our products.
  • Collaborate with cross-functional teams, including product management and engineering, to address customer needs and feedback.
  • Develop and maintain strong relationships with customers, understanding their business goals and how our solutions can help them succeed.
  • Monitor customer engagement and usage metrics to identify opportunities for improvement and growth.
  • Lead project management efforts for customer implementations, ensuring that projects are completed on time and within scope.
  • Act as an advocate for the customer within the organization, providing insights and feedback to improve product offerings and customer experience.
  • Facilitate regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for upselling or cross-selling additional products and services.
  • Build and manage a team of support and project management professionals to enhance the customer experience and ensure successful deployments.
 
REQUIREMENTS: 
  • Bachelor’s degree in Business, Marketing, or a related field; relevant experience may be considered in lieu of a degree.
  • 5+ years of experience in customer success, account management, or a related field, preferably within a SaaS or technology company.
  • Strong project management skills, with the ability to manage multiple customer implementations simultaneously.
  • Excellent communication and interpersonal skills, with a customer-centric mindset and the ability to build rapport with clients.
  • Experience in managing customer onboarding and support processes, with a focus on ensuring customer satisfaction and success.
  • Familiarity with product management principles and the ability to understand technical aspects of the product.
  • Ability to analyze customer data and metrics to drive insights and improve customer engagement.
  • Strong problem-solving skills and the ability to navigate complex customer situations effectively.