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Customer Onboarding Success Manager Jobs (NOW HIRING)

GBG

Customer Success Manager, Loqate

Atlanta, GA · On-site

The Role - Customer Success Managers As a Customer Success Manager at GBG, your role centres on ... Own the customer onboarding process to ensure a smooth implementation and quick time to value

GBG

Customer Success Manager, Loqate

Manchester, NH · On-site

The Role - Customer Success Managers As a Customer Success Manager at GBG, your role centres on ... Own the customer onboarding process to ensure a smooth implementation and quick time to value

ITRADE STEM

Senior Customer Success Manager

Tampa, FL · On-site +1

Manage the customer onboarding process, ensuring customers are effectively trained and equipped to ... success, account management, or a related field, preferably within a SaaS or technology company.

Ammacore

Onboarding Specialist

Roswell, GA · On-site

As the On-boarding Specialist you will be responsible for driving on-boarding success across ... B2B customer on-boarding experience. What you'll do * Identify and prioritize which users to on ...

AxisCare

Customer Success Manager

Waco, TX · Remote

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type ... Adoption and Onboarding: Facilitate the successful onboarding of new clients, ensuring a seamless ...

Axis Care

Customer Onboarding Manager

Waco, TX · On-site

- Customer Onboarding Manager Reports To: Director of Customer Success Department ... Customer Success Location: Remote Position Type: Full-Time Position Summary Work with new clients ...

AxisCare

Customer Success Manager

Waco, TX · Remote

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type ... Adoption and Onboarding: Facilitate the successful onboarding of new clients, ensuring a seamless ...

AxisCare

Customer Success Manager

Waco, TX · Remote

Salary: - Customer Success Manager Reports To: Director of Customer Success Location: Remote ... Adoption and Onboarding: Facilitate the successful onboarding of new clients, ensuring a seamless ...

ID.me

Customer Onboarding Manager

Mclean, VA · On-site

Role Overview We are seeking an experienced Customer Onboarding Manager to lead the implementation ... Lead end-to-end implementation projects - developing project plans, defining success criteria, and ...

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Customer Onboarding Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do customer onboarding success manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer onboarding success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a Customer Onboarding Success Manager do?

A Customer Onboarding Success Manager is responsible for guiding new clients through the initial stages of adopting a product or service. They ensure customers have a smooth transition, understand how to use the product effectively, and address any questions or concerns during the onboarding process. Their goal is to help customers achieve early success, maximize value, and set the foundation for a long-term positive relationship with the company.

How does a Customer Onboarding Success Manager typically collaborate with other departments to ensure a smooth onboarding process?

Customer Onboarding Success Managers frequently work cross-functionally with sales, product, and support teams to deliver a seamless onboarding experience. They coordinate with sales to understand client expectations, partner with product teams to address technical requirements, and keep support teams informed of client needs. Regular communication and clear documentation are key, ensuring that all stakeholders are aligned and any potential issues are addressed proactively. This collaboration helps build strong customer relationships and sets the stage for long-term success.

What are the key skills and qualifications needed to thrive as a Customer Onboarding Success Manager, and why are they important?

To thrive as a Customer Onboarding Success Manager, you need a solid understanding of customer relationship management, onboarding processes, and product knowledge, often supported by a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and analytics tools is typically required. Exceptional communication, problem-solving abilities, and a proactive mindset help build trust and ensure customer satisfaction. These skills are crucial for driving successful customer adoption, reducing churn, and fostering long-term client relationships.

What is the difference between Customer Onboarding Success Manager vs Customer Success Manager?

AspectCustomer Onboarding Success ManagerCustomer Success Manager
Primary FocusGuiding new customers through onboarding and initial setupMaintaining ongoing customer relationships and renewals
ResponsibilitiesOnboarding processes, training, initial adoptionCustomer retention, upselling, long-term success
Required SkillsCommunication, onboarding tools, product knowledgeRelationship management, strategic planning, analytics
Work EnvironmentOften project-based, onboarding teams, customer training sessionsAccount management teams, ongoing support interactions

While both roles focus on customer satisfaction, the Customer Onboarding Success Manager specializes in guiding new clients through the onboarding process, ensuring smooth adoption. The Customer Success Manager maintains ongoing relationships, focusing on retention and growth. Understanding these differences helps organizations assign the right responsibilities to each role.

More about Customer Onboarding Success Manager jobs
What cities are hiring for Customer Onboarding Success Manager jobs? Cities with the most Customer Onboarding Success Manager job openings:
What states have the most Customer Onboarding Success Manager jobs? States with the most job openings for Customer Onboarding Success Manager jobs include:
What job categories do people searching Customer Onboarding Success Manager jobs look for? The top searched job categories for Customer Onboarding Success Manager jobs are:
Customer Onboarding Success Manager jobs near you
Infographic showing various Customer Onboarding Success Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Onboarding Manager

Electronics for Imaging, Inc.

Manchester, NH • On-site

Full-time

Posted 11 days ago

Job description

All of us at EFI™ are relentlessly focused on the growth and success of the print business. That's why print providers worldwide turn to EFI to help build their brilliant future. Our worldwide team members are passionate about driving our customers' business growth with a scalable portfolio of products, solutions, services, support, and world-class partnerships for the manufacturing of signage, packaging, textiles, ceramic tiles, building materials, commercial print, and personalized documents with a wide range of printers, inks, digital front ends, and workflow solutions. Our unwavering commitment is to increase their profits, cut costs, improve productivity, and optimize efficiency - job after job, year after year. We're obsessed with our customers' success. And we believe we have the right people, technology, and experience to help businesses achieve their goals.
EFI is looking for a Customer Onboarding Manager to join our Inkjet Solutions Business Unit in our Londonderry, NH office on a hybrid basis. This position is responsible for the successful onboarding of customers to EFI and for the daily interface between EFI clients and EFI by providing oversight and guidance to the Implementation team. This involves the team's efforts related to post-sale implementation of all customers that purchased EFI equipment and the out-of-box customer success regarding the printer and accessory installation, training, and production readiness.
In this role, you will create a best-in-class installation experience for all North American EFI Inkjet customers.
What you will do:
  • A Customer Success Focus: Build strong relationships with EFI customers, ensuring they are set up for success from day one.
  • Cross-functional Collaboration: Work closely with Sales, Service, Product Management, Production, Supply Chain, Logistics, and Customer Success to deliver a seamless onboarding experience.
  • Understand customer sales contracts and become familiar with what was sold, along with any special considerations made. You will ensure that internal stakeholders are aligned to meet delivery and installation expectations.
  • You will document and report on installation delays and any other noncompliance or non-completion situations. You will implement root-cause analysis and trending reports to communicate the success of the onboarding experience to internal teams.
  • Provide project management leadership for the implementation team, as well as coach, mentor, and train the team to meet all customer installation demands.
  • Participate in discussions regarding installation forecasting, installations scheduled for the upcoming week, as well as debrief on installations from the previous week.
  • Act as an escalation point and responsible party for installation issues throughout the entire onboarding process
  • Address process gaps to meet immediate and long-term needs to ensure customer satisfaction with the installation and onboarding experience.

This role may be a good fit if you have:
  • Bachelor's Degree preferred, with a minimum of 5 years' experience in a similar Sales, Customer Success, or Service Role
  • Experience managing a team is preferred
  • Demonstrated experience in working directly with customers in tandem with internal teams.
  • Ability to work independently and as a team member, in a fast-paced, multi-tasking environment with numerous deadlines, and successfully communicating with both internal and external customers
  • Exceptional problem-solving abilities and attention to detail
  • Proficient Windows and MS Office Suite (Word, Teams, and Excel reporting)
  • Must have excellent oral and written communication skills
  • Knowledge in the area of industrial printing and shipping logistics is a plus
  • Experience with Salesforce and SAP is also a plus
  • Experience in managing Capital equipment service and/or installations preferred

EFI is an "Affirmative Action/EEO/Protected Veteran/Disabled Employer"
#LI-EH1

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