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Client Success Analyst Jobs in Raleigh, NC (NOW HIRING)

Strive Health

Sr. Analyst, Actuarial

Raleigh, NC

$85K - $104K/yr

If the data is not complete and accurate, the Senior Analyst will quantify the impact of imperfect ... Partner with key stakeholders across Strive's Finance, Client Success, and Growth functions to ...

Chghealthcare

Client Executive

Raleigh, NC · On-site

$72K/yr

Proven success in development and growth of large enterprise accounts * Proven, successful track ... Analyze business trends/indicators and create successful business plans We believe in fair ...

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All JobsClient Success Analyst JobsClient Success Analyst Jobs in Raleigh, NC

Client Success Analyst information

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How much do client success analyst jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for client success analyst in Raleigh, NC is $24.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $28.03 per hour, depending on experience, location, and employer.

What qualifications are needed for a CSM role?

A Customer Success Manager (CSM) role typically requires a bachelor's degree in business, marketing, or a related field, along with strong communication, interpersonal, and problem-solving skills. Experience in customer service, account management, or sales is often preferred, and familiarity with customer relationship management (CRM) tools is beneficial.

How does a Client Success Analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What is a Client Success Analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

What does a client success analyst do?

A client success analyst is responsible for ensuring clients achieve their desired outcomes with a company's products or services. They analyze client data, provide support, and collaborate with sales and support teams to improve customer satisfaction and retention. Proficiency in data analysis tools and strong communication skills are often required for this role.

What is a CSM salary?

A Client Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. CSMs often receive performance bonuses and benefits, and strong communication and customer management skills are essential for the role.

Do CSMS make good money?

Client Success Managers (CSMs) typically earn a competitive salary that varies by industry, experience, and location. They often receive additional compensation such as bonuses or commissions, especially in sales-focused roles, and require strong communication and relationship management skills. Overall, CSMs can have a lucrative career path with opportunities for growth and increased earnings.

What are the key skills and qualifications needed to thrive as a Client Success Analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Raleigh, NC? For Client Success Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Client Success Analyst jobs in Raleigh, NC look for? The top searched job categories for Client Success Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Client Success Analyst jobs? Cities near Raleigh, NC with the most Client Success Analyst job openings:
Client Success Analyst jobs near you
Senior Customer Success Manager

Senior Customer Success Manager

Clever Devices Ltd.

Apex, NC • On-site

$135K - $150K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 13 days ago

Be an early applicant

Job description

As THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world.

The Senior Customer Success Manager plays a critical leadership role in driving exceptional delivery and long-term success across Clever Devices’ most complex and high-impact client engagements. With deep expertise in customer success strategy, operational execution, and stakeholder influence, this leader ensures seamless delivery of managed services while championing customer satisfaction, retention, and advocacy.

Serving as the primary operational liaison, they translate customer needs into actionable insights and partner cross-functionally to align service execution with strategic objectives. This includes managing customer contracts to ensure compliance with service level agreements, meeting with the product management team to drive product enhancements, guiding and delivering deployment forecasts within budget, technical and schedule scope, shaping preventive maintenance plans, driving process improvements, and enhancing service delivery standards.

The Senior CSM is responsible for managing service escalation, ensuring timely resolution and clear communication by coordinating response strategies with extreme precision across internal teams and client stakeholders. By identifying emerging service trends and influencing continuous improvement initiatives, they uphold Clever Devices commitment to service excellence and help future-proof client success.

This position is accountable for managing relationships and service performance for the company’s most demanding and strategically significant clients, requiring high emotional intelligence, strong operational acuity, and proactive leadership.

Primary Responsibilities:

  • Lead Strategic Customer Engagements: Orchestrate and deliver high-impact, multi-tiered customer reviews (weekly, monthly, quarterly, annual), presenting actionable insights from incident data, utilization trends, health metrics, and risk analyses. Provide strategic recommendations to management level stakeholders
  • Own SLA/SLO Governance: Champion full accountability for service performance reporting and delivery against SLAs across high-profile accounts, driving continuous improvements and alignment with business goals.
  • Promote Stakeholder Alignment: Ensure all internal and external stakeholders are engaged and aligned to maintain and improve customer satisfaction benchmarks
  • Oversee Complex Operational Frameworks: Direct the proactive evolution and execution of operational runbooks for strategic accounts, ensuring agile and resilient service delivery.
  • Audit Service Excellence: Lead performance audits of TAC and Field Service teams, developing targeted coaching, corrective actions, and service optimization plans.
  • Influence SOW Development: Collaborate on Statements of Work for new opportunities (whether service or new scope), contributing deep customer insight and operational feasibility
  • Contribute to Customer Onboarding Success: Architect onboarding frameworks and transition plans to ensure seamless movement from implementation to support phase.
  • Maintain Data Integrity: Oversee data governance initiatives to ensure accuracy of customer information across platforms, enabling reliable analytics and operations.
  • Shape Policy and Process Design: Act as the voice of the customer in policy and process development initiatives, promoting scalable and customer-centric solutions.
  • Escalation Leadership: Lead resolution efforts for high-priority escalations with structured tracking, reporting, and strategic interventions.
  • Build Executive-Level Relationships: Cultivate influential relationships across customer and internal leadership teams, fostering trust and long-term partnerships.
  • Manage Upgrades and Micro-Projects: Oversee and execute upgrade plans and smaller customerdriven initiatives with minimal disruption to live services. Proactively manage financial milestones with understanding of scope, budget, and technical resources to accurate plan and commit to milestone deliverables.
  • Drive Continuous Service Improvement: Spearhead the creation and execution of Continuous Improvement Plans, communicating outcomes and success metrics with stakeholders.
  • Champion Training & Adoption: Identify training needs and lead initiatives to enhance user adoption, ROI, and solution proficiency.
  • Contribute To Service Renewal Strategy: Track and manage service contract renewals, ensuring customer retention and value expansion.
  • Elevate Communication Standards: Deliver high-quality incident reports and communications tailored for executive consumption. Contribute to improved templates/deliverables for CSM team
  • Financial Stewardship: Leverage financial acumen to evaluate decisions impacting customer profitability and overall business health.
  • Act as Cross-Functional Connector: Partner across all organizational tiers—from technical experts to C-suite executives—to drive strategic initiatives and customer success programs.
  • Monitor and Report on KPIs: Drive performance excellence by monitoring key operational indicators and translating them into actionable insights.
  • Engage Management-Level Stakeholders: Confidently present and advise leadership on customer strategy, program risks, and success roadmaps.
  • Contribute to SOPs and Best Practices: Create and refine standard operating procedures, contributing to institutional knowledge and operational maturity.
  • Contribute Beyond the Role: Proactively take on high-impact assignments aligned with business transformation and leadership development
  • Other duties as assigned

Clever Devices is an Affirmative Action/Equal Opportunity Employer

The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate’s experience, skills, training, education and/or physical location; internal equity; and budget.

In addition, Clever Devices Ltd. offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.