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Client Success Analyst Jobs (NOW HIRING)

N3XT

Client Success Analyst

Liberating Money Client Success Analyst Location: Remote, North America Job Type: Full-Time Department: Client Success Reports To: Head of Client Success About the Role N3XT is a dynamic and rapidly ...

UpClear

Business Analyst (Client Success)

Manhattan, NY

$80K - $100K/yr

Bachelor's degree (or equivalent) in an IT, Engineering, Computer Science, or related technical discipline . * 2-4 years of experience in a SaaS environment, ideally as a Client Success Analyst ...

UpClear

Business Analyst (Client Success)

New York, NY

$80K - $100K/yr

Bachelor's degree (or equivalent) in an IT, Engineering, Computer Science, or related technical discipline . * 2-4 years of experience in a SaaS environment, ideally as a Client Success Analyst ...

UpClear

Business Analyst (Client Success)

New York, NY · On-site

$80K - $100K/yr

Bachelor's degree (or equivalent) in an IT, Engineering, Computer Science, or related technical discipline . * 2-4 years of experience in a SaaS environment, ideally as a Client Success Analyst ...

UpClear

Business Analyst (Client Success)

New York, NY · On-site

$80K - $100K/yr

Bachelor's degree (or equivalent) in an IT, Engineering, Computer Science, or related technical discipline . * 2-4 years of experience in a SaaS environment, ideally as a Client Success Analyst ...

Trumid

Client & Trading Success Analyst

New York, NY · On-site

The Client & Trading Success Analyst will be a self-starter and tasked with driving continuous improvement within the team and key trading partners. The ideal candidate has a dynamic personality and ...

Trumid

Client & Trading Success Analyst

New York, NY · On-site

The Client & Trading Success Analyst will be a self-starter and tasked with driving continuous improvement within the team and key trading partners. The ideal candidate has a dynamic personality and ...

Cypress HCM

Customer Success Analyst

Sunnyvale, CA · Hybrid

$43.13 - $50.86/hr

In this role, you will partner closely with our client's Global Clients team to ensure we are ... As a Customer Success Analyst, you will build and maintain strong professional relationships with ...

Cypress HCM

Customer Success Analyst

Chicago, IL · Hybrid

$43.13 - $47.81/hr

In this role, you will partner closely with our client's Global Clients team to ensure we are ... As a Customer Success Analyst, you will build and maintain strong professional relationships with ...

Comscore

Client Success Coordinator

$60K - $65K/yr

Client Success Coordinator Location: Remote (Must reside in the USA) Note: Candidates located ... Coordinate cross-functional interactions with Analytics, Product, and Support teams. * Maintain ...

Emergicon LLC

Client Success Specialist

Terrell, TX

$18 - $22/hr

This position prepares reports and presentations for internal and external recipients, providing an analysis of the data preparation. REPORTS TO The Client Success Specialist reports to the Manager ...

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How much do client success analyst jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for client success analyst in the United States is $25.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

How does a Client Success Analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What is a Client Success Analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

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Client Success Analyst jobs near you

Client Success Analyst

N3XT

Remote

Full-time

Posted 25 days ago

Job description

Liberating Money
Client Success Analyst
Location: Remote, North America
Job Type: Full-Time
Department: Client Success
Reports To: Head of Client Success
About the Role
N3XT is a dynamic and rapidly growing fintech revolutionizing the payment space. We foster a collaborative, agile and results-oriented environment where talented individuals can make a significant impact. We are seeking a highly motivated analyst to join the Client Success team. At N3XT we are technology and AI first, and are looking to incorporate automation and quality service into our client service and support processes. This is a critical role in a growing company where contributions are felt across the organization. You will be working directly with N3XT end users, and their technology teams to onboard, implement systems and provide support services.
The ideal candidate is proactive, process oriented and has an automation first mentality. You will work closely with executive leadership, business development, engineering and infrastructure, and other internal teams to streamline all relevant workflows, resolve issues, and contribute to a positive and productive client experience.
Key Responsibilities
  • Front line support for the N3XT client base - Multi-channel support (email, chat, via Intercom)
  • Contribute to the full lifecycle of client support inquiries - These can be product questions, system issues, onboarding inquiries, payment issues, etc.
  • Work directly with other N3XT teams - Compliance, Bank Operations, Business Development, Engineering and Infrastructure as a means to fully supporting the client base
  • Assist in the client onboarding process - Work with internal teams to further define and streamline onboarding processes across new and existing client segments
  • Support client and vendor integration efforts using API technologies, working directly with software engineers and technical teams. This includes maintaining the client integration process - Testing tools and strategies, certification workflows and processes through go live and BAU
  • Identify application issues that lead to user problems through periodic testing of new and existing versions of the N3XT application and APIs - Work directly with Engineering teams to assist in debugging
  • Assist in the creation and maintenance of public documentation - FAQs, User Guides, API Documentation
  • Support efforts in overall process improvement and automation

Qualifications and Requirements
  • Bachelor's degree or 1-3 years of experience working in a customer support, integration or onboarding role
  • Previous experience working in banking, financial services or fintech is a plus
  • Previous experience working with Intercom is a plus
  • Previous experience working with KYC/Onboarding systems and processes is a plus
  • Experience working with, or knowledge of, APIs is a plus
  • Experience working with AI tools to solve technical problems is a plus
  • Basic scripting and/or query experience is a plus
  • Strong desire to continuously improve on, and automate, manual and repetitive tasks
  • Entrepreneurial in nature - A desire to take pride in high value work while largely working independently is strongly preferred
  • Previous startup experience is a plus

Why Join Us?
  • Be part of a fast-growing, mission-driven company in the fintech space
  • Opportunity to add significant value to the N3XT efforts
  • Work with a diverse, global team in a hybrid-friendly environment
  • Competitive salary, benefits, and professional development support

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