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Client Success Analyst Jobs (NOW HIRING)

N3XT

Client Success Analyst

Liberating Money Client Success Analyst Location: Remote, North America Job Type: Full-Time Department: Client Success Reports To: Head of Client Success About the Role N3XT is a dynamic and rapidly ...

Cypress HCM

Customer Success Analyst

Chicago, IL · Hybrid

$43.13 - $47.81/hr

In this role, you will partner closely with our client's Global Clients team to ensure we are ... As a Customer Success Analyst, you will build and maintain strong professional relationships with ...

Cypress HCM

Customer Success Analyst

Sunnyvale, CA · Hybrid

$43.13 - $50.86/hr

In this role, you will partner closely with our client's Global Clients team to ensure we are ... As a Customer Success Analyst, you will build and maintain strong professional relationships with ...

Oxford Road

Client Success Coordinator

$18.75 - $25/hr

Salesforce configuration, Slack channel creation, dashboard requests, analytics notification, and ... the Client Success Manager • Ensure all client-facing and internal materials are ready and ...

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How much do client success analyst jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for client success analyst in the United States is $25.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $28.85 per hour, depending on experience, location, and employer.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

More about Client Success Analyst jobs
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Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution, with an average salary of $53,249 per year, or $25.6 per hour.

Client Success Analyst

Aktion Associates, Inc

Maumee, OH • On-site

Full-time

Retirement

Re-posted 19 days ago

Job description

About Aktion
Aktion Associates is a North American ERP software reseller in the top 20 of the VAR 100 reseller market and top workplaces in 2026. We have a high-growth technical environment with a workforce of over 250 professionals. We have a two year growth initiative to build our total workforce to 350. The workforce is highly skilled and consists of application consultants, software engineers, and networking engineers located throughout the U.S and Canada.

Client Success Analyst

We are seeking a Client Success Analyst who will be responsible for building and maintaining strong, long-term relationships with long term clients, driving client satisfaction, retention, and expansion. This role serves as a key point of contact for clients, supporting an extraordinary client experience and advocating for their needs internally and collaborating with various teams to ensure successful product adoption and satisfaction.

Onsite: Maumee, OH

Roles and Responsibilities:

  • Software Subscription Renewals: meet with clients 90-days prior to renewal date to review renewal details, execute changes and collaborate with Accounting to initiate invoice and assist with payment collection.
  • Identify at-risk clients and take proactive steps to mitigate churn through intervention strategies and outreach.
  • Engage in Net Promoter activities to identify referrals, references and success stories.
  • Develop and maintain strong, long-term relationships with key client stakeholders.
  • Meet with each client account at a minimum of once every 4 months to engage in strategic discussions, software utilization, with a goal of identifying software and services opportunities for our sales team.
  • Introduce successful corporate-driven programs and initiatives
  • Monitor and report on key metrics such as Client Satisfaction (CSAT), Net Promoter Score (NPS), churn rate, and product adoption to the divisional leadership.
  • Identify relevant industry advancements and opportunities for upselling and cross-selling.
  • Update and maintain CRM with logs of all client related activities.

Education, Experience and Skills:

  • Proven ability to build strong client relationships and drive satisfaction.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a solution-oriented mindset.
  • Ability to work independently and collaboratively within a team.
  • Be a strong multi-tasker who can work on internal projects and client initiatives while attending to requests from clients in a timely fashion.
  • Experience with SaaS subscriptions, either from experience working with a software publisher or reseller is required.
  • Bachelor’s degree or equivalent work experience.
  • 3+ years of experience in client success, account management, inside sales or a related field.
  • Experience with using CRM software is a plus.
  • Knowledge of the industry and products/services offered is a plus.
  • Experience or good understanding of Managed Services is a plus.
This position offers a competitive salary, quarterly bonus, with the potential for performance-based year-end bonus. Aktion Associates offers a comprehensive benefits plan including an employer matching 401k plan.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact HR at hr@aktion.com and let us know the nature of your request and your contact information.
Aktion Associates Inc. participates in E-Verify, a system that verifies the employment eligibility of all new hires in the United States. By applying for this position, you acknowledge that you may be required to provide documents confirming your eligibility to work in the U.S.
Aktion Associates is an Equal Opportunity Employer. Please visit www.aktion.com for more information about Aktion Associates

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