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Client Success Analyst Jobs (NOW HIRING)

Emergicon LLC

Client Success Specialist

Terrell, TX · On-site

$18 - $22/hr

This position prepares reports and presentations for internal and external recipients, providing an analysis of the data preparation. REPORTS TO The Client Success Specialist reports to the Manager ...

WithMe, Inc.

Manager, Client Success

OR · Remote

WithMe is seeking a Manager, Client Success to lead, develop, and scale a high-performing Client ... Analyze performance trends and translate insights into clear, actionable plans * Partner cross ...

Emergicon LLC

Client Success Specialist

Terrell, TX · On-site

$18 - $22/hr

This position prepares reports and presentations for internal and external recipients, providing an analysis of the data preparation. REPORTS TO The Client Success Specialist reports to the Manager ...

InfoCision

Client Success Manager

Akron, OH · On-site

Analyze campaign performance, track key metrics, and provide strategic recommendations * Develop ... Client Success Manager * Senior Client Success Manager * Director of Client Services/Success

InfoCision

Client Success Manager

Akron, OH · On-site

Analyze campaign performance, track key metrics, and provide strategic recommendations * Develop ... Client Success Manager * Senior Client Success Manager * Director of Client Services/Success

Business Insider

Client Success Manager

New York, NY · On-site

$80K - $90K/yr

The Client Success team is responsible for ensuring a strategic and successful partnership with ... Analyze campaign performance metrics and provide optimization recommendations, while identifying ...

Business Insider

Client Success Manager

New York, NY · On-site

$80K - $90K/yr

Business Insider is hiring a Client Success Manager to join our Revenue Operations Team to own the ... Analyze campaign performance metrics and provide optimization recommendations, while identifying ...

Ventra Health, Inc.

Director, Client Success

Analyze client results proactively to identify revenue cycle and client success related issues and work collaboratively with the Operations, Business Services teams, and leadership to implement ...

Arcesium LLC

Client Success Manager

New York, NY · Hybrid

$220K - $260K/yr

Analyze client usage patterns and feedback to develop tailored action plans for maximizing value from Arcesium solutions * Proactively monitor client success metrics ensuring a high level of client ...

DeepIntent

Client Success Manager

New York, NY · On-site

$90K - $100K/yr

The Client Success team is responsible for providing excellent client service, collaborating with ... Work with the Analytics team to provide scheduled and ad hoc performance updates * Work closely ...

New Perspective

Client Success Manager

Worcester, MA · On-site +1

$70K - $80K/yr

Client Success Managers (CSM) will provide a lead role for client project coordination including ... Analyze performance data, draw actionable insights, and present them in client-friendly reports.

DebtBlue LLC

Client Success Manager

Richardson, TX · On-site

The Client Success Manager reports to the Director of Fulfillment. Duties amp; Responsibilities ... Analyze, compile, and present call center performance data; ensure accuracy of reporting and ...

Dow Jones

Director, Client Success

New York, NY · On-site

The Client Success Group is a team of post-sale leaders responsible for ensuring the successful ... Strong analytical mindset, with the ability to assess program performance, identify optimization ...

The Difference Card

Be Seen First

Manager, Client Success

Los Angeles, CA · Remote

$125K - $135K/yr

Role Overview The Manager, Client Success is a frontline people leader responsible for leading ... Analyze client and operational trends, recommending improvements that enhance the customer ...

Arcesium LLC

Client Success Manager

New York, NY · On-site

$220K - $260K/yr

Analyze client usage patterns and feedback to develop tailored action plans for maximizing value from Arcesium solutions * Proactively monitor client success metrics ensuring a high level of client ...

AHU Technologies, Inc.

Client Success Executive

$60K - $80K/yr

Capture and analyze client feedback to drive improvements * Lead Voice of Client initiatives and ensure feedback is acted upon Retention & Advocacy * Track key success metrics such as churn rates and ...

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Client Success Analyst information

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How much do client success analyst jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for client success analyst in the United States is $25.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $28.85 per hour, depending on experience, location, and employer.

How does a Client Success Analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What is a Client Success Analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

Is being a CSM stressful?

Client Success Analysts often experience stress due to managing client expectations, resolving issues quickly, and maintaining high satisfaction levels. The role requires strong communication skills, problem-solving, and the ability to handle multiple accounts simultaneously, which can contribute to a high-pressure environment.

How much does a CSM earn?

A Client Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, industry, and location. Senior CSMs or those in high-demand sectors can earn higher salaries, often supplemented with bonuses and commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Do CSMS make good money?

Client Success Managers (CSMs) or Analysts typically earn competitive salaries that vary by industry, experience, and location. Entry-level roles may start around $50,000 annually, while experienced professionals can earn over $80,000 or more, especially with certifications or specialized skills. Compensation often includes bonuses and benefits aligned with customer success and account management responsibilities.

What are the key skills and qualifications needed to thrive as a Client Success Analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What jobs in the US pay 300,000 a year?

For a Client Success Analyst, earning $300,000 annually is uncommon and typically requires senior-level experience, specialized skills, or leadership roles within large organizations. High-paying roles in related fields may include executive positions, management consultants, or senior sales and business development roles, often requiring advanced certifications and extensive industry experience.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

More about Client Success Analyst jobs
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Client Success Analyst jobs near you
Client Success Specialist

Client Success Specialist

Emergicon LLC

Terrell, TX • On-site

$18 - $22/hr

Full-time

Posted 24 days ago

Job description

PRIMARY FUNCTIONS

The Client Success Specialist is responsible for day-to-day client interactions and account management within the Client Success Department. This position prepares reports and presentations for internal and external recipients, providing an analysis of the data preparation. 

REPORTS TO

The Client Success Specialist reports to the Manager of Client Success and works collaboratively with other Emergicon personnel in all departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Promptly and effectively respond to client inquiries via email, phone and internal communication software.
Ensure that timely and appropriate actions are taken to resolve client issues and concerns.
Coordinate activities between departments on client's behalf.
Monitor monthly financial reports while managing error resolution options.
Notify teams of client anniversaries and renewal dates monthly.
Attend weekly internal meetings.
Other job-related duties as assigned.

KNOWLEDGE AND EXPERIENCE REQUIRED

HS/GED required, associate degree in business or related field preferred
At least two (2) years of customer service experience
Must be organized and detail oriented
Ability to multitask and complete projects within assigned deadlines 
Intermediate experience in Microsoft Excel, Power Point, and Word
Professional email/phone skills with the ability to communicate clearly and professionally 
Excellent grammar and punctuation skills
Computer literacy

WORKING CONDITIONS

Work is performed on a computer and requires long periods of sitting/standing at workstation.  

Employment Type: FULL_TIME

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