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Client Success Analyst Jobs (NOW HIRING)

CreativeX

Client Success Associate

New York, NY · On-site

About the Role We're looking for a Client Success Associate (CSA) to join our growing Client ... Pull and analyse client usage data to prepare for strategic meetings or track progress against KPIs.

New

Emergicon LLC

Client Success Specialist

Terrell, TX

$18 - $22/hr

This position prepares reports and presentations for internal and external recipients, providing an analysis of the data preparation. REPORTS TO The Client Success Specialist reports to the Manager ...

Life Works Inc

CUSTOMER SUCCESS ANALYST

Manhattan, NY · On-site

The Customer Success Analyst is responsible not only for resolving incidents, but for identifying root causes, improving client understanding, and contributing to long-term system success and ...

New

CreativeX

Client Success Associate

New York, NY · On-site

$60K - $70K/yr

About the Role We're looking for a Client Success Associate (CSA) to join our growing Client ... Pull and analyse client usage data to prepare for strategic meetings or track progress against KPIs.

New

Emergicon LLC

Client Success Specialist

Terrell, TX · On-site

$18 - $22/hr

This position prepares reports and presentations for internal and external recipients, providing an analysis of the data preparation. REPORTS TO The Client Success Specialist reports to the Manager ...

Comscore

Client Success Coordinator

$60K - $65K/yr

Client Success Coordinator Location: Remote (Must reside in the USA) Note: Candidates located ... Coordinate cross-functional interactions with Analytics, Product, and Support teams. * Maintain ...

Quinsite

Client Success Manager

OR · On-site +1

Serve as a proactive, strategic partner, aligning Quinsite's analytics solutions with evolving ... Client Success & Adoption * Educate and empower clients to utilize Quinsite's platform effectively ...

Quinsite

Client Success Manager

Myrtle Point, OR · Remote

Serve as a proactive, strategic partner, aligning Quinsite's analytics solutions with evolving ... Client Success & Adoption * Educate and empower clients to utilize Quinsite's platform effectively ...

Quinsite

Client Success Manager

OR · Remote

Serve as a proactive, strategic partner, aligning Quinsite's analytics solutions with evolving ... Client Success & Adoption * Educate and empower clients to utilize Quinsite's platform effectively ...

School Result

Client Success Manager

Manhattan, NY · Remote

Client Success Manager - Dakota Software | Remote (U.S.) Dakota Software is hiring a Client Success ... Analysts to design solutions Create Statements of Work (SOWs) and project plans Monitor work ...

Arcesium LLC

Client Success Manager

New York, NY · Hybrid

$220K - $260K/yr

Analyze client usage patterns and feedback to develop tailored action plans for maximizing value from Arcesium solutions * Proactively monitor client success metrics ensuring a high level of client ...

DebtBlue LLC

Client Success Manager

Richardson, TX

The Client Success Manager reports to the Director of Fulfillment. Duties amp; Responsibilities ... Analyze, compile, and present call center performance data; ensure accuracy of reporting and ...

Arcesium LLC

Client Success Manager

New York, NY · On-site

$220K - $260K/yr

Analyze client usage patterns and feedback to develop tailored action plans for maximizing value from Arcesium solutions * Proactively monitor client success metrics ensuring a high level of client ...

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How much do client success analyst jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for client success analyst in the United States is $25.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

How does a Client Success Analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What is a Client Success Analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

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Client Success Analyst jobs near you

Client Success Associate

Creative X Inc

Manhattan, NY

Other

Posted yesterday

Job description

Client Success Associate

New York, New York, United States

About the Role

We're looking for a Client Success Associate (CSA) to join our growing Client Success team. This role is ideal for someone early in their client success career, eager to learn, and excited to work with global brands. You'll partner closely with Client Success Managers (CSMs) to deliver exceptional client experiences, support operational excellence, and help scale how we manage and grow accounts. The CSA role blends hands-on client support with internal enablement projects to improve team efficiency. It's also a development role designed to prepare you for promotion into a Client Success Manager position within 12-18 months, depending on performance and experience.

What You'll Do Client & Account Support
  • Partner with up to 3 CSMs across 10–12 client accounts to support day-to-day client needs.
  • Respond to tactical client requests (e.g. pulling reports, answering product questions, creating follow-up materials).
  • Build and populate client-facing resources such as kick-off decks, insights presentations, and training materials using CreativeX templates.
  • Pull and analyse client usage data to prepare for strategic meetings or track progress against KPIs.
Project Management
  • Track onboarding and project milestones in our client management platform (Vitally) and flag any risks or delays.
  • Coordinate with internal teams (Product, Support, Product Operations) to ensure timely resolution of client issues.
  • Assist in managing out-of-office coverage for client accounts, helping maintain continuity of service.
Strategic & Cross-Functional Support
  • Contribute to early-stage insights and "story starter" slides that help clients identify creative performance trends.
  • Support the design of adoption campaigns and training plans that help client teams embed CreativeX in their workflows.
  • Pilot new tools, workflows, or AI features to help the CS team deliver insights more effectively.
  • Collaborate with Product, Marketing, and Enablement teams to gather client feedback, case studies, or data trends.
Internal Operations
  • Improve and document repeatable CS processes to enhance efficiency and onboarding.
  • Build functionality in Vitally to automate common tasks and standardise workflows.
  • Administer the client NPS survey and contribute to internal reporting.
Who You Are
  • Client-Centric & Empathetic: You listen actively, communicate clearly, and enjoy helping clients succeed.
  • Analytical & Curious: You like solving problems and are comfortable working with data to spot patterns or insights.
  • Proactive & Organised: You manage multiple tasks independently, take ownership, and follow through.
  • Collaborative: You enjoy working cross-functionally and value feedback and shared learning.
  • Adaptable: You learn quickly, embrace change, and stay calm under pressure.
What You'll Gain
  • Hands-on experience supporting enterprise clients at some of the world's biggest brands.
  • Exposure to creative data analytics and AI-driven insights.
  • Structured progression plan toward a Client Success Manager role, with clear milestones and coaching.
  • The opportunity to influence how CreativeX delivers world-class client experiences.
Preferred Experience
  • 1–2 years in a client-facing, account support, or project coordination role (SaaS, advertising, or marketing preferred).
  • Comfortable with data in Excel or Google Sheets.
  • Excellent communication and presentation skills.
  • Strong organisational skills and attention to detail.
  • Excited by technology, creativity, and helping clients grow.

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