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Client Success Analyst Jobs in Virginia (NOW HIRING)

MARKETview

Director of Client Success

Richmond, VA

$100K - $110K/yr

... to join our client success team in support of our college and university clients' success ... Work cross-functionally with Data and Analytics, Marketing and Business Development teams to ensure ...

MARKETview

Director of Client Success

Richmond, VA · On-site

$100K - $110K/yr

... to join our client success team in support of our college and university clients' success ... Work cross-functionally with Data and Analytics, Marketing and Business Development teams to ensure ...

UniFirst

Client Success Representative

Manassas, VA · On-site

$50K - $120K/yr

Each Customer Development Representative will be responsible for achieving 80 activities per week, including 8 Facility Needs Analysis meetings, 3 presentations and 1 sale UniFirst offers the ...

UniFirst

Client Success Representative

Richmond, VA · On-site

$49K - $120K/yr

Each Customer Development Representative will be responsible for achieving 80 activities per week, including 8 Facility Needs Analysis meetings, 3 presentations and 1 sale UniFirst offers the ...

Talint

Financial Analyst

Chesapeake, VA · On-site

$80K - $93K/yr

Team culture focused on innovation, accountability, and client success Key Responsibilities: * Perform reconciliations and analysis supporting monthly, quarterly, and annual DHS financial reporting ...

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Client Success Analyst information

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How much do client success analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for client success analyst in Virginia is $25.38, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $28.61 per hour, depending on experience, location, and employer.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Virginia? For Client Success Analyst jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Client Success Analyst jobs in Virginia look for? The top searched job categories for Client Success Analyst jobs in Virginia are:
What cities in Virginia are hiring for Client Success Analyst jobs? Cities in Virginia with the most Client Success Analyst job openings:
Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Virginia as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $52,792 per year, or $25.4 per hour.

Client Success Analyst Intern / Co-Op (8 - 16 months)*

TriMech Solutions LLC

Glen Allen, VA • On-site

$41K/yr

Full-time

PTO

Posted 8 days ago

Job description

PROFILE
The Client Success Analyst Internship position will provide comprehensive services to engineering, manufacturing, and product design clients to ensure they are successfully leveraging products purchased from TriMech.
DUTIES AND RESPONSIBILITIES
  • Assist clients in applying and troubleshooting SOLIDWORKS tools in their design/development, analysis, and manufacturing tasks.
  • Ensure customers are successfully engaged and utilizing SOLIDWORKS and related products through telephone, remote desktop, and email communication.
  • Utilization of problem-solving skills and processes to assist our clients.
  • Determining and setting priority levels on customer issues to ensure timely and effective responses.
  • Obtaining relevant certifications in SolidWorks, and related products.
  • Extensive use of SalesForce and the Dassault Systèmes DSxClient and 3DSupport web portals.
  • Minimal to no travel required.

SKILLS AND REQUIREMENTS
  • Currently enrolled in a college or university engineering program.
  • Experience with 3D CAD modeling; SOLIDWORKS preferred.
  • Strong verbal and written communication skills, as well as outstanding interpersonal skills (individual, group, and via electronic web-based services internally and with clients).
  • Prior customer service experience is an asset.
  • Forward-thinking troubleshooting skills and problem-solving abilities.
  • Familiarity with various drafting standards and engineering practices an asset.
  • Understanding of vast manufacturing terminology and processes an asset.
  • Functional understanding of Microsoft Windows, PC hardware, and computer networking, an asset.
  • Ability to work both independently and as part of a team is essential.
  • Ability to manage multiple tasks and prioritize tasks is essential.

PERKS AND BENEFITS
  • Hybrid Work Arrangements
  • Flex PTO
  • Competitive Group Benefits Plan
  • Perkopolis Membership Access - Employee perk and discount programs.
  • Wellness Program
  • Social Events

COMPENSATION
  • $41,000 per annum

This opportunity is to fill an existing vacancy
TriMech is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity and sexual orientation), disability, age, national origin, or protect veteran status or any other protected status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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