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Client Success Analyst Jobs in Virginia (NOW HIRING)

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Data Analyst

Richmond, VA · On-site

Prioritize Client Success * Translate questions into analytical problems and deliver clear, data-driven answers. * Create dashboards, reports, and visualizations that empower users to explore and ...

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Client Success Analyst information

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$16

$25

$39

How much do client success analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for client success analyst in Virginia is $25.38, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $28.61 per hour, depending on experience, location, and employer.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Virginia? For Client Success Analyst jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Client Success Analyst jobs in Virginia look for? The top searched job categories for Client Success Analyst jobs in Virginia are:
What cities in Virginia are hiring for Client Success Analyst jobs? Cities in Virginia with the most Client Success Analyst job openings:
Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Virginia as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $52,792 per year, or $25.4 per hour.

Senior Client Advisor

Choice Financial Group

Virginia Beach, VA • On-site

Other

Medical, Dental, Vision, Life

Re-posted 13 days ago

Job description

CHOICE FINANCIAL GROUP LLC is an EEO Employer - M/F/Disability/Protected Veteran Status
About the Role
We are seeking a highly experienced and client-focused SeniorClient Advisor to join our Health & Benefits team. In this role, youwill serve as a trusted advisor to a portfolio of clients, delivering strategicguidance and ensuring the seamless administration of employee benefit programs.This is an opportunity to build strong relationships, solve complex challenges,and make a meaningful impact on client success while contributing to the growthof our organization.
Key Responsibilities

  • Manage and retain a portfolio of employee benefits clients, ensuring exceptional service and satisfaction
  • Oversee benefit programs including medical, dental, vision, life, and disability coverage
  • Serve as the primary liaison between clients, employees, and insurance carriers
  • Coordinate enrollments, plan changes, and terminations with accuracy and timeliness
  • Develop and deliver client-facing materials such as presentations, proposals, and benefit summaries
  • Partner with producers on new business opportunities and renewals
  • Negotiate with carriers to secure competitive pricing and plan design solutions
  • Stay current on industry trends, underwriting practices, and regulatory changes
  • Maintain accurate client records and ensure full compliance with regulations and company standards
  • Resolve complex service issues, including billing discrepancies and coverage concerns
  • Identify cross-selling opportunities and support business development initiatives
  • Recommend and implement process improvements to enhance service delivery
  • Ensure compliance with ERISA, Section 125, and IRS reporting requirements (Forms 1095 and 5500)
Qualifications
  • High school diploma required; bachelor's degree preferred
  • Minimum of 5 years of recent experience in employee benefits or commercial lines account management
  • Active Health & Life Insurance License, or ability to obtain and maintain
  • Strong knowledge of ERISA, Section 125 plans, and IRS reporting requirements (Forms 1095 and 5500)
  • Advanced proficiency in Microsoft Office Suite
  • Demonstrated professionalism, sound judgment, and discretion in client-facing situations
Skills & Competencies
  • Strong client service orientation with a commitment to excellence
  • Exceptional organizational and time management skills
  • Ability to manage multiple priorities and deadlines independently
  • Strong analytical, technical, and problem-solving skills
  • Excellent verbal and written communication skills
  • Collaborative mindset with the ability to drive process improvements
  • Proven relationship-building skills with clients, carriers, and internal teams
  • Willingness and ability to travel within Virginia and North Carolina as needed

Work Environment
This role is based in a professional office environment inVirginia Beach, VA. The position regularly utilizes standard office equipmentsuch as computers, phones, and copiers. The work environment is collaborative,with a moderate noise level and occasional movement throughout the office.
Why Join Us?
Join a growing, client-focused organization where yourexpertise and insights directly influence outcomes. You'll work alongsideexperienced professionals in a collaborative environment that valuesinnovation, service excellence, and continuous improvement.
Please visit our careers page to see more job opportunities.

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