ZipRecruiter

Log In

1

Client Success Associate Jobs in Virginia (NOW HIRING)

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

Bachelor's or Associate's degree preferred. * Minimum of three (3) years of relevant experience in client success, account management, customer experience, or a related role, or an equivalent ...

Wolters Kluwer

Customer Success Associate

Richmond, VA

$34.30K - $57.40K/yr

The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services ... Schedule and lead client meetings to discuss ongoing projects, as needed * Ensure that the ...

Speak4

Director of Partner Success

Arlington, VA · On-site

This role reports directly to the CEO and will manage a small but high-performing team of three Partner Success Associates, while also owning key client relationships and driving retention, renewals ...

GEM

Business Development Associate - Entry Level

Fairfax, VA · On-site

$45.50K - $62.40K/yr

We are a fast-growing organization dedicated to driving client success and expanding our market ... Position Overview As a Business Development Associate, you will play a key role in generating new ...

Franklin Covey

SMB Client Partner

Richmond, VA · Remote

$110/hr

With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with ... Enterprise Client Success Status: Full-Time Exempt Reports to: Managing Director, SMB Accounts ...

RBC

Client Associate

Vienna, VA

Client Associate/Registered Client Associate Embrace RBC Wealth Management's core values and ... success that is mutual. * A comprehensive Total Rewards Program including bonuses and flexible ...

next page

Showing results 1-20

People also search for

All JobsClient Success Associate JobsClient Success Associate Jobs in Virginia

Client Success Associate information

See Virginia salary details

$18.3K

$52.5K

$92.2K

How much do client success associate jobs pay per year?

As of May 28, 2026, the average yearly pay for client success associate in Virginia is $52,536.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What is a client success associate?

A client success associate is a professional responsible for managing client relationships, ensuring customer satisfaction, and helping clients achieve their goals with a company's products or services. They often communicate via phone, email, or chat, and may use customer relationship management (CRM) tools to track interactions and outcomes.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in Virginia? The most popular types of Client Success jobs in Virginia are:
What are popular job titles related to Client Success Associate jobs in Virginia? For Client Success Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Client Success Associate jobs in Virginia look for? The top searched job categories for Client Success Associate jobs in Virginia are:
What cities in Virginia are hiring for Client Success Associate jobs? Cities in Virginia with the most Client Success Associate job openings:
Client Success Associate jobs near you
Client Success Manager

Client Success Manager

Orion Solutions

Reston, VA • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 6 days ago

Job description

About the Client Success Manager position


We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the trusted point of contact for our clientschampioning their goals, ensuring they get ongoing value from our services, and acting as their voice within our organization. You'll collaborate closely with leadership and crossfunctional teams to deliver exceptional client experiences while upholding company standards and best practices.

This role is ideal for someone who thrives on ownership, values strong relationships, and enjoys balancing strategy with execution. You'll manage client engagement, track service activity, and partner with service and technical teams to drive satisfaction, retention, and long-term success. Through regular check-ins and alignment with technical leadership, you'll proactively address challenges, set clear expectations, and help clients achieve meaningful outcomes aligned to their business objectives.

If you're excited by accountability, collaboration, and making a real impact for clients, this role is built for you.

Client Success Manager Attributes and Characteristics

  • Strong understanding of the company's technology stack and services delivered to clients.
  • Ability to effectively communicate with client business owners and key stakeholders, while maintaining a deep understanding of their business objectives and IT environment. Able to translate those insights into meaningful success strategies, service alignment, and technology recommendations.
  • Stays informed on relevant market trends, industry developments, competitive landscape, and evolving client needs to proactively guide clients toward best practices and long-term success.
  • Collaborates closely with internal teams, including service, technical, and leadership groups, to develop and maintain technology roadmaps that support client goals and business outcomes.
  • Designs and executes a clear client engagement and communication plan, including regular touchpoints and success check-ins.
  • Coordinates with the sales team by identifying client needs or opportunities and ensuring any sales or procurement requests are documented appropriately in the PSA and routed to sales for follow-up.
  • Serves as a client advocate during service-related issues, working internally with the service and technical teams to resolve issues, communicate outcomes to the client, and help prevent recurrence through proactive improvement and problem management.
  • Manages and continuously refines the onboarding experience for new clients, overseeing the full onboarding journey with a strong focus on client satisfaction, clarity, and establishing the foundation for a long-term trusted relationship.

Position Responsibilities

  • Own client satisfaction, retention, and ongoing relationship management.
  • Prepare and conduct Quarterly Business Reviews (QBRs) and Management Business Reviews (MBRs), as appropriate.
  • Maintain consistent and proactive client engagement.
  • Support development and alignment of IT roadmaps and budget planning to meet client business objectives.
  • Drive service renewals and support service expansion through value realization and relationship strength.

Knowledge, Skills, and Abilities

  • Strong interest in staying current with existing and emerging technologies.
  • Ability to quickly learn and understand new technologies and services.
  • Enjoys sharing knowledge, collaborating with peers, and contributing to team success.
  • Excellent organizational, communication, and problem-solving skills.

Credentials and Experience

  • Bachelor's or Associate's degree preferred.
  • Minimum of three (3) years of relevant experience in client success, account management, customer experience, or a related role, or an equivalent combination of education and experience.
Benefits
  • 401(k)
  • Health insurance
  • Dental insurance
  • Paid time off