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Remote Customer Success Director Jobs in Virginia

EverDriven

Customer Success Manager

Virginia Beach, VA · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ...

EverDriven

Customer Success Manager

Richmond, VA · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

AO Globe Life

Remote CSR Agent Entry Level

Norfolk, VA · On-site +1

$14 - $19/hr

Remote Customer Service Representative | Client Success Specialist | Work From Home Company: Globe Life AO Location: 100% Remote (United States) Help Clients. Build Relationships. Grow Your Career.

Workiva

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

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Remote Customer Success Director information

What is a remote customer success director?

A Remote Customer Success Director is a senior professional responsible for overseeing customer success initiatives while working remotely. They lead teams that ensure customers achieve their desired outcomes using a company's products or services. Their responsibilities include developing customer success strategies, managing key client relationships, and driving retention and growth. By working remotely, they utilize digital tools to communicate with both clients and internal teams across various locations.

How does a remote customer success director effectively lead and support a distributed customer success team?

As a Remote Customer Success Director, you'll need to leverage strong communication and leadership skills to manage a geographically dispersed team. This often involves setting clear expectations, utilizing collaboration tools (like Slack, Zoom, or project management software), and establishing regular check-ins to maintain alignment and morale. You'll also be responsible for mentoring team members, aligning customer success strategies with organizational goals, and ensuring that both customers and team members feel supported despite the remote environment. Successful directors foster a culture of accountability and open communication to overcome the unique challenges of remote work.

What are the key skills and qualifications needed to thrive as a remote customer success director, and why are they important?

To thrive as a Remote Customer Success Director, you need a deep understanding of customer relationship management, business strategy, and data-driven decision-making, often backed by a degree in business or a related field and significant experience in customer-facing leadership roles. Proficiency with CRM platforms like Salesforce, customer success tools such as Gainsight, and project management systems is commonly required. Exceptional communication, leadership, and problem-solving skills help build trust with clients and inspire remote teams. These abilities are crucial for driving customer retention, maximizing satisfaction, and ensuring alignment between client goals and company objectives in a virtual environment.

What is the difference between Remote Customer Success Director vs Remote Customer Success Manager?

AspectRemote Customer Success DirectorRemote Customer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentStrategic leadership, overseeing teams, and high-level client relationshipsDay-to-day client interactions, onboarding, and account management
Employer & Industry UsageUsed in larger organizations with multiple teams, focusing on strategy and growthCommon in mid-sized companies, focusing on client retention and satisfaction

The Remote Customer Success Director focuses on strategic leadership and team management, while the Remote Customer Success Manager handles direct client interactions and account support. Both roles require customer success experience, but differ in scope and responsibilities.

What are the most commonly searched types of Remote Customer Success jobs in Virginia?

The most popular types of Remote Customer Success jobs in Virginia are:

What are popular job titles related to Remote Customer Success Director jobs in Virginia?

For Remote Customer Success Director jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Director jobs in Virginia look for?

The top searched job categories for Remote Customer Success Director jobs in Virginia are:

What cities in Virginia are hiring for Remote Customer Success Director jobs?

Cities in Virginia with the most Remote Customer Success Director job openings:

Remote Customer Success Director jobs near you

Customer Success Manager

EverDriven

Virginia Beach, VA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

EverDriven is the nation's leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation. 

Since 2006, we've helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth. 

Position Summary: 
 
The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships, understanding their needs, and identifying upselling and cross-selling opportunities for EverDriven's products and services throughout the customer lifecycle. Additionally, the CSM will emphasize EverDriven's value proposition and demonstrate its impact by providing ongoing education to clients, ensuring they maximize the benefits of the partnership. We are seeking proactive candidates who excel in problem-solving and relationship building with both internal and external customers. Your ability to generate revenue while fostering meaningful and lasting connections with EverDriven's clients will be key to your success in this role.

Salary Range: $88,000 - $105,000 based on experience + bonus potential 

Location: This is a remote role, but candidate must reside within Florida or Virginia markets

How You Will Make an Impact:
•    Implements strategies and processes that deliver consistent customer satisfaction and retention
•    Owns account relationships, strategy, pricing – including managing contract renewals and RFPs. 
•    Proactively engages and builds relationships with decisions makers and all levels of school district personnel
•    Understands retention and service risks in their book of business and works to drive risk mitigation plans where applicable
•    Utilizes extensive product/service knowledge, problem-solving skills and training to enhance customer engagements while generating revenue 
•    Conducts regular check-ins and business reviews with clients to understand their goals and challenges, providing tailored solutions to meet their needs 
•    Works cross functionally and coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers 
•    Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges 
•    Advocates for solutions, product enhancements, and other actions to meet the needs of customers and cultivate growth

What You Will Bring to EverDriven:
•    Bachelor's degree and/or equivalent relevant years of experience 
•    Minimum of 5 years' experience in a business development or customer success role 
•    Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients 
•    Excellent problem-solving and analytical abilities to understand client needs and provide effective solutions 
•    Ability to manage multiple priorities and projects simultaneously in a fast-paced environment 
•    Proactive and self-motivated with a passion for customer success and a track record of achieving goals 
•    Valid US driver's license in good standing, required
•    Position will be remote/WFH and requires up to 33% travel

Benefits:
  • Medical, Dental, Vision insurance
  • Virtual Doctor Visits with $0 Co-Pay
  • Life Insurance (company paid)
  • Short Term Disability Insurance (company paid)
  • Long-Term Disability Insurance (company paid)
  • Flexible Time Off (FTO)
  • Paid Holidays
  • Paid Time to Volunteer
  • Flex Spending Account (FSA)
  • 401K Plan (with an awesome employer match!)
  • Employee Assistance Program
  • Employee Discounts Program

#LI-Remote

Equal Opportunity Employer 

EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential. 

Visit our website and learn more about us at www.EverDriven.com