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Internship Remote Customer Success Jobs in Virginia

PerformYard

Customer Success Manager

Arlington, VA · Remote

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

Fraym

GEOINT Customer Success Manager

Arlington, VA · On-site +1

... mission success with key US government customers. You will be the subject matter expert for ... Louis, MO area - Hybrid (On-site and Remote) What You Will Do Your responsibilities will include ...

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Internship Remote Customer Success information

What is the difference between Internship Remote Customer Success vs Remote Customer Success Representative?

AspectInternship Remote Customer SuccessRemote Customer Success Representative
CredentialsTypically students or entry-level, no formal certifications requiredUsually requires some experience or customer service skills, certifications are optional
Work EnvironmentRemote, often part-time or temporaryRemote, full-time or part-time, ongoing role
Employer UsageInternship programs in tech, SaaS, or service industriesCustomer support teams in various industries, SaaS, tech, e-commerce
Search & Comparison IntentLearning, gaining experience, entry-level opportunitiesCustomer support, client retention, problem-solving

Internship Remote Customer Success roles are designed for students or those new to the industry, focusing on learning and gaining experience. Remote Customer Success Representatives are more experienced roles aimed at maintaining client relationships and resolving issues. Both roles are remote but differ in experience level and purpose.

What are the most commonly searched types of Remote Customer Success jobs in Virginia? The most popular types of Remote Customer Success jobs in Virginia are:
What are popular job titles related to Internship Remote Customer Success jobs in Virginia? For Internship Remote Customer Success jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Internship Remote Customer Success jobs in Virginia look for? The top searched job categories for Internship Remote Customer Success jobs in Virginia are:
What cities in Virginia are hiring for Internship Remote Customer Success jobs? Cities in Virginia with the most Internship Remote Customer Success job openings:
Internship Remote Customer Success jobs near you

Customer Success Manager

PerformYard

Arlington, VA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development, support your professional growth and listen to your ideas? If yes, then keep reading!

PerformYard has developed a simple and effective product that drives our customer's employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team...that's where you come in!

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product. You'll interact with executives and professionals from across a diverse customer base to aid clients in achieving their goals for using PerformYard in their organizations. You will partner with customer personnel to implement PerformYard. This includes supporting product configuration to meet customer-specific needs, providing consultative advice and best practice information, leading training (from one-on-one support to large group, virtual sessions) - all to create a successful and happy customer!

This is a 100% Remote position - now & forever

Requirements

What You'll Do:

  • Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
  • Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term
  • Respond to phone calls and emails to support adoption, usage and expansion within the customer base
  • Meet or exceed aggressive responsiveness and quality goals
  • Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
  • Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
  • Proactively influence team culture by actively participating in team and company activities and opportunities for feedback

What you'll Bring:

  • Bachelor's Degree
  • Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software
  • Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
  • Enthusiastic and proactive self-starter with ability to communicate
  • Empathy for customer experience, and a desire to make customers successful
  • Understanding or previous use of CRM, Customer Success or Help software tools
  • Excited to operate in a fast paced start-up environment

Bonus Points:

  • A desire to do and achieve brilliant things!
  • Authentically curious, you love learning and improving yourself
  • Integrity is fundamentally important to you
  • You want to make a real difference
  • You are naturally entrepreneurial and Street smart

Benefits

In addition to your compensation plan we also have medical, dental, and vision health insurance benefits w/ HSA plan, disability insurance, 401k plan, generous PTO, paid holidays and other benefits.

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