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Product Success Manager Jobs in Virginia (NOW HIRING)

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for ... Gather customer feedback to drive product improvements and advocate for user needs internally

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

... Success Manager in the innovative dental technology space. The ideal candidate will be passionate ... Product Adoption & Utilization: Monitor client engagement and product usage, identifying ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

... Success Manager in the innovative dental technology space. The ideal candidate will be passionate ... Product Adoption & Utilization: Monitor client engagement and product usage, identifying ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

PerformYard has developed a simple and effective product that drives our customer's employee ... As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

PerformYard has developed a simple and effective product that drives our customer's employee ... As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships ...

Genlogs

Customer Success Manager

Richmond, VA · On-site

Customer Success Manager GenLogs is a hardware, software, and data company building the next ... Work closely with Support, Product, Engineering, and Data teams to resolve customer challenges and ...

Appian

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Build deep expertise in Appian's products, implementation methodology, and best practices to guide ...

New

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Build deep expertise in Appian's products, implementation methodology, and best practices to guide ...

Everfox

Customer Success Manager

Herndon, VA · On-site

Customer Success Manager Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has ... Acting as a trusted technical advisor, the CSM develops a deep understanding of Everfox products ...

Capital One

Dealer Success Manager Coach

Mclean, VA

Accountable for the overall performance, productivity and professional development of the assigned team of Dealer Success Managers. * Provides initial training, coaching and oversight of Dealer ...

Paradigm

Client Success Manager

Virginia Beach, VA · On-site

$65K - $90K/yr

We are seeking a senior-level Client Success Manager to support complex client relationships, lead ... Lead complex onboarding initiatives, including product expansion onboarding and client change ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

... Success Manager , you will partner with customer stakeholders to understand their business ... Gather customer feedback to drive product improvements and advocate for user needs internally

Range

Member Success Manager

Mclean, VA · On-site

Member Success Manager At Range, we're building towards a world where anyone can live the financial ... Key aspects of the role include building relationships, gathering feedback on product usage, and ...

IOTAP Inc.

Customer Success Manager

Reston, VA · On-site

... Success Manager , you will partner with customer stakeholders to understand their business ... Gather customer feedback to drive product improvements and advocate for user needs internally

Yes Energy

Customer Success Manager

Richmond, VA · On-site

$80K - $95K/yr

As a Customer Success Manager, you ensure that our customers experience the maximum benefit from ... Ensure customers know how to use our products to their fullest potential by providing exceptional ...

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All JobsProduct Success JobsProduct Success Manager JobsProduct Success Manager Jobs in Virginia

Product Success Manager information

See Virginia salary details

$51.1K

$158K

$195.3K

How much do product success manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for product success manager in Virginia is $158,037.00, according to ZipRecruiter salary data. Most workers in this role earn between $139,800.00 and $195,300.00 per year, depending on experience, location, and employer.

What is a product success manager?

A Product Success Manager is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's product. They act as a bridge between the product team and customers, helping to onboard users, address issues, gather feedback, and drive product adoption and satisfaction. Their role often involves collaborating with sales, support, and development teams to improve the product and enhance the overall customer experience. By understanding customer needs and product capabilities, Product Success Managers help maximize the value delivered to both customers and the business.

What are the key skills and qualifications needed to thrive as a product success manager, and why are they important?

To thrive as a Product Success Manager, you need strong skills in product management, customer success, data analysis, and a background in business or technology, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and product management software such as Salesforce, Jira, or Gainsight is typically required. Exceptional communication, problem-solving, and relationship-building abilities help drive customer satisfaction and cross-functional collaboration. These competencies are crucial for ensuring clients achieve value from products, leading to higher retention, growth, and overall success.

What is the difference between Product Success Manager vs Customer Success Manager?

AspectProduct Success ManagerCustomer Success Manager
Primary FocusEnsuring product adoption and success through product features and performanceBuilding and maintaining customer relationships to ensure satisfaction and retention
Work EnvironmentCollaborates closely with product development, marketing, and sales teamsWorks directly with clients, support teams, and sales teams
Required SkillsProduct knowledge, technical understanding, communication skillsCustomer relationship management, communication, problem-solving
Industry UsageTech, SaaS, software companiesTech, SaaS, service industries

While both roles focus on customer success, the Product Success Manager emphasizes product performance and adoption, working closely with product teams. The Customer Success Manager centers on client relationships and satisfaction, often acting as the voice of the customer within the company.

How does a product success manager typically collaborate with product, sales, and support teams to drive customer satisfaction?

Product Success Managers act as a bridge between customers and internal teams by gathering feedback, identifying pain points, and communicating customer needs to product development. They work closely with sales teams to ensure a smooth onboarding experience for clients and coordinate with support teams to resolve issues quickly. Regular cross-functional meetings, shared project management tools, and clear documentation are all part of their collaborative workflow. This approach helps ensure that the product evolves in line with user needs and that customers receive consistent, high-quality support.

What are popular job titles related to Product Success Manager jobs in Virginia?

For Product Success Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Product Success Manager jobs in Virginia look for?

The top searched job categories for Product Success Manager jobs in Virginia are:

What cities in Virginia are hiring for Product Success Manager jobs?

Cities in Virginia with the most Product Success Manager job openings:

Product Success Manager jobs near you
Infographic showing various Product Success Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $158,037 per year, or $76 per hour.

Customer Success Manager

IOTAP Inc

Reston, VA • On-site

Other

Re-posted 25 days ago

Job description

Customer Success Manager

IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are services companies and cloud resellers that are looking to grow their revenue. We have users around the world and a global team that supports our customer's needs. We are looking for someone with an imagination that can work in a fast-paced environment, with a global team with plenty of flexibility and opportunity to grow. You will be working with the business leaders to drive outcomes in a fast-growing market.

As a Customer Success Manager, you will partner with customer stakeholders to understand their business objectives and align Work 365's solutions accordingly, supporting growth in our scale-up accounts and interacting with founders, owner-operators, and other C-level executives within our scale-up accounts. You will monitor customer adoption, drive engagement, and support customers throughout their journey. This role is ideal for someone with a strong technical aptitude, customer-first mindset, and problem-solving skills.

Key Responsibilities
  • Guide customers to success by developing and executing strategic account plans focused on adoption, retention, and measurable outcomes
  • Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities
  • Gather customer feedback to drive product improvements and advocate for user needs internally
  • Collaborate cross-functionally with onboarding, technical support, and product teams to resolve issues and optimize customer experience
  • Find paths for success, helping them unlock the full potential of Work 365's features
  • Manage and maintain customer product catalogs, including subscriptions, invoicing, and CSP integrations
  • Ensure contract adherence while supporting clients through renewals, expansions, and changes
  • Support customer escalations, troubleshooting business and technical challenges efficiently
Requirements
  • 2+ years of experience in customer success, account management, consulting, or a related role (SaaS or software experience preferred)
  • Strong relationship management skills, with a customer-centric and empathetic approach
  • Technical proficiency — comfortable explaining complex processes to both technical and non-technical stakeholders
  • Excellent communication skills (written, verbal, and presentation)
  • Data-driven mindset, able to use metrics and analysis to make strategic decisions
  • Project management skills — capable of juggling multiple priorities in a fast-paced environment
  • Experience with Microsoft Dynamics, Power Apps, or CSP programs
  • Strong troubleshooting and problem-solving skills, with a proactive approach to issue resolution
  • Detail-oriented with a sense of urgency, thriving in an environment that requires quick responses

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