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Customer Success Analyst Jobs (NOW HIRING)

Cypress HCM

Customer Success Analyst

Sunnyvale, CA · Hybrid

$43.13 - $50.86/hr

Customer Success Analyst Overview: * We are looking for a Customer Success Analyst to join our team. In this role, you will partner closely with our client's Global Clients team to ensure we are ...

CVHCare

Customer Success Analyst

San Francisco, CA · On-site

$25 - $28/hr

As a Customer Success Analyst, you will play a vital role in ensuring our customers achieve their desired outcomes while using CuraeSoft's software solutions. Your goal will be to build long-lasting ...

Cypress HCM

Customer Success Analyst

Chicago, IL · Hybrid

$43.13 - $47.81/hr

Customer Success Analyst Overview : * We are looking for a Customer Success Analyst to join our team. In this role, you will partner closely with our client's Global Clients team to ensure we are ...

CVHCare

Customer Success Analyst

San Francisco, CA · On-site

$25 - $28/hr

As a Customer Success Analyst, you will play a vital role in ensuring our customers achieve their desired outcomes while using CuraeSoft's software solutions. Your goal will be to build long-lasting ...

Home

Customer Success Analyst

Winter Garden, FL · On-site

$60K - $70K/yr

Customer Success Analyst Reports To: Deputy Dir. of Fleet Maintenance & Service Ops Position Overview: The Customer Success Analyst is responsible for leveraging data and insights to improve customer ...

ABC COMPANIES

Customer Success Analyst

Winter Garden, FL · On-site

$60K - $70K/yr

Customer Success Analyst Reports To: Deputy Dir. of Fleet Maintenance amp; Service Ops Position Overview: The Customer Success Analyst is responsible for leveraging data and insights to improve ...

ProductPlan

Customer Success Analyst

Denver, CO

As a Customer Success Analyst at ProductPlan, you will play a key role in driving customer engagement, adoption, and success across our customer base. Working closely with our Customer Success team ...

ProductPlan

Customer Success Analyst

Denver, CO · On-site

$58K - $70K/yr

As a Customer Success Analyst at ProductPlan, you will play a key role in driving customer engagement, adoption, and success across our customer base. Working closely with our Customer Success team ...

ProductPlan

Customer Success Analyst

Denver, CO

As a Customer Success Analyst at ProductPlan, you will play a key role in driving customer engagement, adoption, and success across our customer base. Working closely with our Customer Success team ...

ProductPlan

Customer Success Analyst

Denver, CO · On-site

As a Customer Success Analyst at ProductPlan, you will play a key role in driving customer engagement, adoption, and success across our customer base. Working closely with our Customer Success team ...

Uber

Customer Success Analyst

Dallas, TX · On-site

About the Role As a Customer Success Manager (CSM), you will play a critical role in ensuring ... The CSM collaborates closely with Client Partners and Account Managers, to analyze merchant ...

Uber

Customer Success Analyst

San Francisco, CA · On-site

About the Role As a Customer Success Manager (CSM), you will play a critical role in ensuring ... The CSM collaborates closely with Client Partners and Account Managers, to analyze merchant ...

Uber

Customer Success Analyst

Miami, FL · On-site

About the Role As a Customer Success Manager (CSM), you will play a critical role in ensuring ... The CSM collaborates closely with Client Partners and Account Managers, to analyze merchant ...

Uber

Customer Success Analyst

Chicago, IL · On-site

About the Role As a Customer Success Manager (CSM), you will play a critical role in ensuring ... The CSM collaborates closely with Client Partners and Account Managers, to analyze merchant ...

Uber

Customer Success Analyst

New York, NY · On-site

About the Role As a Customer Success Manager (CSM), you will play a critical role in ensuring ... The CSM collaborates closely with Client Partners and Account Managers, to analyze merchant ...

Atominvest

Customer Success Analyst

Providence, RI · On-site

Work alongside Customer Success Managers to onboard customers onto the platform * Drive down time ... Strong analytical skills and attention to detail * High degree of proficiency in MS Excel

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Customer Success Analyst information

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$18

$40

$67

How much do customer success analyst jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for customer success analyst in the United States is $40.51, according to ZipRecruiter salary data. Most workers in this role earn between $32.45 and $45.91 per hour, depending on experience, location, and employer.

How does a Customer Success Analyst typically collaborate with other departments to drive customer satisfaction?

Customer Success Analysts regularly work cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer experience. They analyze customer data to identify trends and communicate actionable insights to product teams for improvements, while also sharing feedback with sales to refine onboarding processes. Effective collaboration enhances issue resolution and helps tailor solutions, ultimately driving higher customer satisfaction and retention. This interdepartmental teamwork is a core part of the role and offers valuable exposure to different aspects of the business.

What are the key skills and qualifications needed to thrive as a Customer Success Analyst, and why are they important?

To thrive as a Customer Success Analyst, you need strong analytical skills, customer relationship management experience, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, data analysis tools, and customer engagement software is typically expected. Outstanding communication, problem-solving, and empathy help you build trust and proactively address client needs. These skills are essential for retaining customers, maximizing satisfaction, and driving business growth.

What is the difference between Customer Success Analyst vs Customer Support Specialist?

AspectCustomer Success AnalystCustomer Support Specialist
Primary FocusProactively manages customer relationships to ensure satisfaction and retentionResponds to customer inquiries and resolves issues as they arise
Required SkillsData analysis, communication, relationship managementTroubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Common Industry UsageSaaS, tech, subscription servicesTech, retail, service industries

While both roles involve customer interaction, a Customer Success Analyst focuses on proactive relationship management and retention strategies, whereas a Customer Support Specialist handles reactive issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What does a Customer Success Analyst do?

A Customer Success Analyst works to ensure that clients achieve their desired outcomes while using a company's products or services. They analyze customer data and feedback to identify trends, challenges, and opportunities for improvement. Their role involves collaborating with customer success managers, providing actionable insights, and helping to develop strategies that improve customer satisfaction and retention. Ultimately, Customer Success Analysts help bridge the gap between customers and company teams to foster long-term, successful relationships.

Do CSMs make good money?

Customer Success Managers (CSMs) typically earn a competitive salary that varies based on experience, industry, and location. Entry-level CSMs may start with lower pay, while experienced professionals with certifications and strong client management skills can earn higher salaries, often supplemented by bonuses or commissions. Overall, CSM roles are considered financially rewarding within customer service and account management careers.
More about Customer Success Analyst jobs
What cities are hiring for Customer Success Analyst jobs? Cities with the most Customer Success Analyst job openings:
What states have the most Customer Success Analyst jobs? States with the most job openings for Customer Success Analyst jobs include:
What job categories do people searching Customer Success Analyst jobs look for? The top searched job categories for Customer Success Analyst jobs are:
Customer Success Analyst jobs near you
Infographic showing various Customer Success Analyst job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $84,271 per year, or $40.5 per hour.
Customer Success Analyst

Customer Success Analyst

Cypress HCM

Sunnyvale, CA • Hybrid

$43.13 - $50.86/hr

Full-time

Posted 12 days ago

Job description


Customer Success Analyst
Overview:
  • We are looking for a Customer Success Analyst to join our team. In this role, you will partner closely with our client's Global Clients team to ensure we are enhancing the customer experience by supporting the goals of the relationship.
  • As a Customer Success Analyst, you will build and maintain strong professional relationships with our key global customers by supporting a team of Customer Success Managers (CSMs), Global Client Directors (GCDs), and other cross-functional partners to lead, deliver, and scale operational and analytical projects and tasks.
  • This role will be supporting our largest global customers, helping to ensure the account team drives maximum return on client investment.
  • Location - Chicago, IL or San Francisco/Sunnyvale, CA, New York, NY
  • Hybrid Work Schedule – 2-3 days/week
Responsibilities:
  • Maintains a detailed knowledge of our client's products and the impact they can have for our customers
  • Assists in the process of creating customer value and operational reviews, including project management of the process, providing analytical insights, consolidating format, proofreading, and pulling standard reports
  • Completes ad-hoc report creation for customers using multiple systems to help customers understand the impact of our client's partnerships
  • Works cross-functionally within
  • Helps design and sustain account team organizational systems in partnership with cross-functional partners (i.e., creation/management of team communication channels, etc.)
  • Uses advanced Excel or PowerBI skills (pivot tables, formulas, and v-lookups) to compile multiple data reports
  • Partners closely with CSMs to prioritize projects based on customer maturity
Basic Qualifications:
  • 2+ years' experience working with SQL and visualization tools (e.g. Tableau, PowerPoint) to extract, analyze and present data that supports customer and internal business goals
Preferred Qualifications:
  • Data and Insights-driven; able to synthesize data and help communicate the “so what” to a customer
  • Strong cross-functional partnership experience
  • Past work experience within a fast-paced environment
  • Experience synthesizing data and insights together for a client presentation
  • Experience leading/managing a project and associated deliverable work
  • Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources
  • Highly detail-oriented and organized, with the ability to effectively prioritize and multitask
  • Proficiency with MS Office
  • Exceptional attention to detail is required to ensure accuracy and effective execution of all projects and tasks undertaken
Suggested Skills:
  • Project Management
  • Communication
  • Analytical
Compensation:
  • $43.13 - $50.86/hour (W-2/Non-Exempt)
Req# 16031
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About Cypress HCM

Sourced by ZipRecruiter

We deliver consistently superior recruiting by virtue of trusting, communicative relationships with companies and candidates alike. From Fortune 100s to startups, clients lean on us to fulfill their range of needs from contract to full-time positions. With an intimate knowledge of the industries we serve, a keen sense of what makes for high-performing talent in any role, and shared sense of urgency, our clients will tell you: your solution begins here.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

2005

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