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Customer Success Analyst Jobs in Michigan (NOW HIRING)

SWIVEL

Customer Success Manager

Grand Rapids, MI

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Leverages Salesforce, Omni Analytics, and other internal tools for data-driven insights and ...

SWBC

Customer Success Manager

Grand Rapids, MI

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Leverages Salesforce, Omni Analytics, and other internal tools for data-driven insights and ...

Swbc

Customer Success Manager

Grand Rapids, MI

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Leverages Salesforce, Omni Analytics, and other internal tools for data-driven insights and ...

Modelon

Customer Success Manager

Ann Arbor, MI · On-site

Customer Success Manager Ann Arbor Revenue About Modelon Modelon is revolutionizing the engineering ... design, analyze, and simulate physical systems. Our team brings deep industry expertise and is ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Lead customer discovery sessions and needs analyses focused on product costing and carbon footprint ... Collaborate closely with Sales, Product Development, and Customer Success teams to ensure strong ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Lead customer discovery sessions and needs analyses focused on product costing and carbon footprint ... Collaborate closely with Sales, Product Development, and Customer Success teams to ensure strong ...

A2Mac1

Customer Success Manager

Detroit, MI · On-site

Lead customer discovery sessions and needs analyses focused on product costing and carbon footprint ... Collaborate closely with Sales, Product Development, and Customer Success teams to ensure strong ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Lead customer discovery sessions and needs analyses focused on product costing and carbon footprint ... Collaborate closely with Sales, Product Development, and Customer Success teams to ensure strong ...

Entyre Care

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day ... Generate and analyze reports on customer engagement, satisfaction, and retention metrics to inform ...

Entyre

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day ... Generate and analyze reports on customer engagement, satisfaction, and retention metrics to inform ...

Entyre

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day ... Generate and analyze reports on customer engagement, satisfaction, and retention metrics to inform ...

Entyre Care

Customer Success Specialist

Detroit, MI · On-site

$65K - $70K/yr

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day ... Generate and analyze reports on customer engagement, satisfaction, and retention metrics to inform ...

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Customer Success Analyst information

See Michigan salary details

$16

$35

$59

How much do customer success analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer success analyst in Michigan is $35.31, according to ZipRecruiter salary data. Most workers in this role earn between $28.27 and $40.00 per hour, depending on experience, location, and employer.

How does a customer success analyst typically collaborate with other departments to drive customer satisfaction?

Customer Success Analysts regularly work cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer experience. They analyze customer data to identify trends and communicate actionable insights to product teams for improvements, while also sharing feedback with sales to refine onboarding processes. Effective collaboration enhances issue resolution and helps tailor solutions, ultimately driving higher customer satisfaction and retention. This interdepartmental teamwork is a core part of the role and offers valuable exposure to different aspects of the business.

What are the key skills and qualifications needed to thrive as a customer success analyst?

To thrive as a Customer Success Analyst, you need strong analytical skills, customer relationship management experience, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, data analysis tools, and customer engagement software is typically expected. Outstanding communication, problem-solving, and empathy help you build trust and proactively address client needs. These skills are essential for retaining customers, maximizing satisfaction, and driving business growth.

What is the difference between Customer Success Analyst vs Customer Support Specialist?

AspectCustomer Success AnalystCustomer Support Specialist
Primary FocusProactively manages customer relationships to ensure satisfaction and retentionResponds to customer inquiries and resolves issues as they arise
Required SkillsData analysis, communication, relationship managementTroubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Common Industry UsageSaaS, tech, subscription servicesTech, retail, service industries

While both roles involve customer interaction, a Customer Success Analyst focuses on proactive relationship management and retention strategies, whereas a Customer Support Specialist handles reactive issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Analyst jobs in Michigan? For Customer Success Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Success Analyst jobs in Michigan look for? The top searched job categories for Customer Success Analyst jobs in Michigan are:
What cities in Michigan are hiring for Customer Success Analyst jobs? Cities in Michigan with the most Customer Success Analyst job openings:
Customer Success Analyst jobs near you
Infographic showing various Customer Success Analyst job openings in Michigan as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $73,450 per year, or $35.3 per hour.

Customer Success Manager

Sage Solutions Group

Ann Arbor, MI • On-site

Full-time

Re-posted 13 days ago

Job description

SUMMARY
The Customer Success Manager is responsible for leading and developing a high-performing Customer Success team focused on delivering exceptional customer experiences, customer retention, and operational excellence. This role oversees the daily operations of the Customer Success and Service department, establishes and monitors KPI performance standards, provides ongoing coaching and training, and ensures accountability to company policies and service and sales expectations. The Customer Success Manager plays a critical role in shaping the overall customer journey by fostering a compassionate, customer-focused culture while balancing customer advocacy with sound business judgment and operational efficiency.
EDUCATIONAL REQUIREMENTS
  • Highschool diploma required.
  • Bachelor's degree preferred.
  • Minimum of 3 years successfully managing and leading a call center or customer service team
  • Minimum of 5 years in a customer service, inside sales or related field

EXPERIENCE REQUIREMENTS
  • Proven experience in a customer-facing role, such as customer success, account management, or sales, with at least 2-3 years of experience in a managerial or leadership position.
  • Some experience with musical instruments preferred.
  • Strong leadership and people management skills, with the ability to motivate, develop and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Deep understanding of customer success and call center best practices, methodologies, and KPIs.
  • Familiarity with CRM systems, customer success tools and inventory management software.
  • Results-oriented mindset, with a focus on achieving and exceeding team targets.
  • Ability to generate and analyze reports on all customer activity, including sales performance.
  • Ability to work effectively in a fast-paced, dynamic environment, with strong organizational and time management skills.

WORK STYLE AND UNIVERSAL BEHAVIOR EXPECTATIONS
  • LIVES OUR PASSION, FULFILLS OUR PURPOSE, AND ESPOUSES OUR VALUES
  • Inspiring joy through string music
  • Advocate for string players with amazing products, value, and service
  • Can-do
  • Help first
  • Never settle
  • Recognize wins

SUPERVISORY RESPONSIBILITIES
  • Manages & Leads Customer Success Teams

REPORTS TO
  • Designated Senior Sales Manager

ESSENTIAL JOB FUNCTIONS
[The fundamental job duties the individual must be able to perform, with or without accommodation; removal of these functions would fundamentally change the job]
  • Lead and manage a team of Customer Success personnel, providing guidance, coaching, and support to ensure the team's success in achieving customer satisfaction and retention goals.
  • Monitor, evaluate, and hold team members accountable to established KPIs, productivity expectations, quality standards, attendance requirements, and customer experience goals.
  • Sets clear performance expectations and goals for the team, monitoring individual and team performance, and providing regular feedback and performance evaluations.
  • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Provide ongoing coaching, mentorship, corrective feedback, and professional development to improve employee performance, engagement, and service consistency.
  • Identify training and development needs and create improvement plans as necessary.
  • Manage the application and workflow of customer success team members.
  • Make sure that the customer success environment is conducive to work.
  • Maintain a high team morale.
  • Develop and deliver training programs and resources to enhance the skills and knowledge of the customer success team, keeping them updated on company processes, products, systems, and customer service best practices.
  • Assist in the design and delivery of comprehensive training programs for new Customer Success associates.
  • Conduct orientation sessions to onboard new hires and ensure a smooth transition into their roles.
  • Develop training materials, manuals, and resources to support ongoing learning and development.
  • Conduct training sessions on product knowledge, customer success skills, and company processes.
  • Foster a customer-centric culture within the team, emphasizing the importance of understanding customer needs, delivering proactive support, and building strong relationships.
  • Promote a compassionate, solutions-oriented customer experience by modeling empathy, professionalism, patience, and effective conflict resolution.
  • Serve as a leader in shaping and improving the overall customer journey by identifying service gaps, improving workflows, and advocating for customer-focused solutions.
  • Act as an escalation point for customer issues, providing guidance and support to resolve challenges effectively and ensuring timely resolution.
  • Build and maintain strong relationships with key customer accounts, acting as a strategic advisor and champion for their success.
  • Relationship Building: Establish and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine interest in their needs, to foster long-term loyalty.
  • Assist team members in managing customer accounts, addressing inquiries, and resolving issues in a timely and effective manner.
  • Enforce company policies, procedures, service expectations and operational standards consistently, while exercising sound judgment and discretion.
  • Ability to balance customer advocacy with company policies and operational requirements while maintaining professionalism and fairness.
  • Develop and implement strategies and processes to drive customer success and maximize customer value, collaborating with cross-functional teams to align efforts.
  • Analyze customer data and metrics to identify trends, opportunities, and areas for improvement, and provide actionable insights to the team.
  • Tracks, analyzes, and communicates key quantitative metrics and business trends to team members and internal teams.
  • Customer Success Metrics: Meet or exceed key performance indicators (KPIs) and service level agreements (SLAs). For example: customer satisfaction ratings, response time, resolution time, and first call resolution rate.
  • Documentation and Reporting: Maintain accurate and detailed customer interaction records, documenting inquiries, issues, and resolutions in our CRM system.
  • Utilizes CRM to keep track of customer data, opportunities, logging calls and relevant notes
  • Make sure that the customer success environment is conducive to work.
  • Maintain a high team morale.
  • Develop and deliver training programs and resources to enhance the skills and knowledge of the customer success team, keeping them updated on company processes, products, systems, and customer service best practices.
  • Assist in the design and delivery of comprehensive training programs for new Customer Success associates.
  • Conduct orientation sessions to onboard new hires and ensure a smooth transition into their roles.
  • Develop training materials, manuals, and resources to support ongoing learning and development.
  • Conduct training sessions on product knowledge, customer success skills, and company processes.
  • Foster a customer-centric culture within the team, emphasizing the importance of understanding customer needs, delivering proactive support, and building strong relationships.
  • Promote a compassionate, solutions-oriented customer experience by modeling empathy, professionalism, patience, and effective conflict resolution.
  • Serve as a leader in shaping and improving the overall customer journey by identifying service gaps, improving workflows, and advocating for customer-focused solutions.
  • Act as an escalation point for customer issues, providing guidance and support to resolve challenges effectively and ensuring timely resolution.
  • Build and maintain strong relationships with key customer accounts, acting as a strategic advisor and champion for their success.
  • Relationship Building: Establish and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine interest in their needs, to foster long-term loyalty.
  • Assist team members in managing customer accounts, addressing inquiries, and resolving issues in a timely and effective manner.
  • Enforce company policies, procedures, service expectations and operational standards consistently, while exercising sound judgment and discretion.
  • Ability to balance customer advocacy with company policies and operational requirements while maintaining professionalism and fairness.
  • Develop and implement strategies and processes to drive customer success and maximize customer value, collaborating with cross-functional teams to align efforts.
  • Analyze customer data and metrics to identify trends, opportunities, and areas for improvement, and provide actionable insights to the team.
  • Tracks, analyzes, and communicates key quantitative metrics and business trends to team members and internal teams.
  • Customer Success Metrics: Meet or exceed key performance indicators (KPIs) and service level agreements (SLAs). For example: customer satisfaction ratings, response time, resolution time, and first call resolution rate.
  • Documentation and Reporting: Maintain accurate and detailed customer interaction records, documenting inquiries, issues, and resolutions in our CRM system.
  • Utilizes CRM to keep track of customer data, opportunities, logging calls and relevant notes
  • Product Knowledge: Develop a high level understanding of our products and services, staying up to date with their features, benefits, and applications to effectively address customer inquiries and provide accurate information.
  • Process credit card payments, resolve failed transactions, and monitor for potentially fraudulent activities.
  • Provide information on Shar Music Loyalty Points program and set up customer accounts.
  • Assist with collections for Rentals and SharWay programs.
  • Cross selling relevant products and services.
  • Follow pricing and margin control to ensure profitability.
  • Understand the shipping process to provide client accurate shipping times and expectations.
  • Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience, advocate for customer needs, and drive customer retention and expansion.
  • Stay up to date with industry trends, customer success methodologies, and emerging technologies, and share knowledge and best practices with the team.
  • Regular and routine onsite attendance

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