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Customer Success Architect Jobs in Michigan (NOW HIRING)

Autodesk

Business Customer Success Manager

Novi, MI · On-site

$72K - $128K/yr

You will manage a portfolio of accounts primarily within the Architecture, Engineering, and ... Co-create and execute Customer Success Plans that define success criteria,adoptionmilestones, and ...

Autodesk

Business Customer Success Manager

Novi, MI · On-site

$72K - $128K/yr

... Business Customer Success Manager (CSM) plays a strategic role in driving measurable business ... You will manage a portfolio of accounts primarily within the Architecture, Engineering, and ...

Competitive Wedge

Customer Success Manager

Detroit, MI · On-site

Customer Success Manager Provide leadership to technical and office staff throughout the project ... geology, architecture etc.) * Excellent verbal and written communication skills * Ability and ...

WedgeHR

Customer Success Manager

Detroit, MI · On-site

Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific ... geology, architecture etc.) -Excellent verbal and written communication skills -Ability and ...

SHI GmbH

Customer Success Manager - VMware

Lansing, MI · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding ... In-depth understanding of VMware's business model, architectural frameworks, and comprehensive ...

S-Docs Inc

Solution Architect

Ann Arbor, MI · On-site

$61.75 - $81.25/hr

Solution Architect Reports to: Senior Director of Strategic Solutions Group Direct Reports: None ... You will collaborate closely with Sales, Customer Success, Product, Support and Engineering to ...

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All JobsCustomer Success Architect JobsCustomer Success Architect Jobs in Michigan

Customer Success Architect information

See Michigan salary details

$87.2K

$108.9K

$128.1K

How much do customer success architect jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer success architect in Michigan is $108,949.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,100.00 and $119,800.00 per year, depending on experience, location, and employer.

What is a customer success architect?

Customer Success Architects are professionals who work with clients to ensure they effectively implement and maximize the value of a company's products or services. They combine deep technical knowledge with customer-facing skills to help organizations solve complex business challenges using specific solutions. Their responsibilities include providing technical guidance, best practices, and strategic planning to help customers achieve their goals and drive product adoption. This role often acts as a bridge between the customer, support, and product teams to ensure long-term success.

What are the key skills and qualifications needed to thrive as a customer success architect?

To thrive as a Customer Success Architect, you need a deep understanding of technical solutions, customer onboarding, and project management, often backed by a degree in computer science or related fields. Familiarity with cloud platforms, CRM tools, and certifications like AWS Certified Solutions Architect or Salesforce certifications are typically required. Excellent communication, problem-solving, and relationship-building skills help foster strong partnerships and drive customer outcomes. These capabilities are crucial for ensuring customer satisfaction, long-term adoption, and the success of complex technical deployments.

How does a customer success architect typically collaborate with other teams to ensure client satisfaction?

Customer Success Architects often work closely with sales, product management, and engineering teams to deliver tailored solutions that align with client goals. They act as technical advisors, translating client needs into actionable plans and ensuring that product implementations run smoothly. Regular cross-functional meetings and clear communication are key, as they help address client concerns quickly and optimize the client's experience throughout their journey. This collaborative environment fosters both successful outcomes for clients and professional growth for the Customer Success Architect.

What is the difference between Customer Success Architect vs Customer Success Manager?

AspectCustomer Success ArchitectCustomer Success Manager
CredentialsTypically requires experience in customer success, technical knowledge, and certifications like CSPO or CSCPOften holds a bachelor's degree in business or related field, with customer success certifications
Work EnvironmentWorks closely with technical teams, product development, and clients to design success strategiesManages client relationships, onboarding, and ongoing support
Employer & Industry UsageUsed in SaaS, tech, and enterprise software companies focusing on technical success planningCommon across various industries including SaaS, finance, and healthcare for client retention

The Customer Success Architect focuses on designing tailored success strategies and technical solutions, often collaborating with product and technical teams. In contrast, the Customer Success Manager primarily manages client relationships, onboarding, and ongoing support to ensure customer satisfaction and retention.

Is customer success an entry level job?

Customer Success Architect roles are typically mid- to senior-level positions that require prior experience in customer success, account management, or related fields. While some companies may offer entry-level customer success roles, the architect position usually demands strong communication skills, technical knowledge, and industry experience. Certifications in customer success or related tools can be beneficial for advancement but are not usually sufficient for an architect-level role without relevant experience.

What does a customer success architect do?

A customer success architect designs and implements strategies to ensure clients effectively use a company's products or services, often collaborating with sales, support, and technical teams. They analyze customer needs, develop tailored solutions, and may use tools like CRM software to improve customer satisfaction and retention.

What are popular job titles related to Customer Success Architect jobs in Michigan?

For Customer Success Architect jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Success Architect jobs in Michigan look for?

The top searched job categories for Customer Success Architect jobs in Michigan are:

What cities in Michigan are hiring for Customer Success Architect jobs?

Cities in Michigan with the most Customer Success Architect job openings:

Customer Success Architect jobs near you
Infographic showing various Customer Success Architect job openings in Michigan as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $108,949 per year, or $52.4 per hour.

Business Customer Success Manager

Autodesk

Novi, MI • On-site

$72K - $128K/yr

Full-time

Posted 10 days ago

Autodesk rating

9.1

Company rating: 9.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

26th of 246 rated software companies

Job description

Job Requisition ID #

26WD99167

Position Overview

The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk'sBusiness Plan customers. This role owns the post-sale customer relationship across the "Onboard," "Use," and "Extend" stages of the lifecycle, ensuring customers realize long-term value from their investment in Autodesk solutions.

You will manage a portfolio of accounts primarily within the Architecture, Engineering, and Construction (AEC) industry, partnering closely with customer stakeholders to build and execute tailored Customer Success Plans aligned to their strategic initiatives, operational priorities, and growthobjectives.

This role is ideal for someone who understands the unique challenges of construction and AEC organizations - including project-based workflows, digital transformation efforts, and evolving delivery models - and can translate Autodesk capabilities into tangible business impact.

You willoperatewithin a highly collaborative ecosystem that includes Sales, Technical Sales, Channel Partners, Technical Support, and Client Services, serving as thevoice of the customer and ensuring long-term customer health.

Responsibilities

  • Own the post-sale customer relationship for an assigned portfolio of customers

  • Drive measurable ROI by aligning Autodesk solutions to customers' businessobjectivesand industry-specific challenges

  • Co-create and execute Customer Success Plans that define success criteria,adoptionmilestones, and value realization outcomes

  • Establish success metrics and track progress through regular business reviews and strategic planning sessions

  • Monitor product usage, customer health signals, and engagement data -leveragingCustomer Success platforms (e.g., Gainsight or similar tools) to proactively mitigate risk andidentifygrowth opportunities

  • Identifyand support at-risk accounts through targeted adoption and enablement strategies

  • Document and articulate customer value realization through business cases and success stories

  • Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth

  • Engage confidently with stakeholders at all levels, from end users and IT administrators to executive decision-makers

Minimum Qualifications

  • Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles

  • Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes

  • Experience building mutual success plans, business cases, or documented account strategies

  • Experience working with complex organizations managing multiple priorities and stakeholders

  • Strong executive-level communication and presentation skills

  • Customer-first mindset with high emotional intelligence

  • Ability to prioritize and manage multiple complex accounts simultaneously

  • Proven ability to collaborate across internal and external stakeholders

Preferred Qualifications

  • Experience within the Construction, Architecture, Engineering, or broader AEC industry

  • Understanding of construction project lifecycles, field-to-office workflows, or digital transformation initiatives

  • Experience using Customer Success platforms such as Gainsight (or similar tools) to manage health scoring, success plans, and proactive engagement strategies

  • Familiarity with usage analytics, health metrics, and value realization reporting

  • Experience working in a partner-led or channel ecosystem

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $72,000 and $128,260. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.


Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging


In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

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About Autodesk

Sourced by ZipRecruiter

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. For more information visit autodesk.com or follow @autodesk.

Industry

Software development

Company size

10,000+ Employees

Headquarters location

San Rafael, CA, US

Year founded

1982

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