ZipRecruiter

Log In

1

Customer Success Representative Jobs in Michigan

Dawn Foods

Customer Service Representative II

Jackson, MI · On-site

$15 - $20.50/hr

The Customer Success Representative II's primary function is to help ensure operational excellence through extended knowledge, responsibility, and processes. Provide support in resolving complex ...

Dawn Foods

Customer Service Representative II

Jackson, MI · On-site

$14.50 - $19.75/hr

The Customer Success Representative II's primary function is to help ensure operational excellence through extended knowledge, responsibility, and processes. Provide support in resolving complex ...

Dawn Foods

Customer Service Representative II

Jackson, MI · Hybrid

$50K - $75K/yr

The Customer Success Representative II's primary function is to help ensure operational excellence through extended knowledge, responsibility, and processes. Provide support in resolving complex ...

One Way

Customer Success Advisor

Livonia, MI · On-site

$16 - $20/hr

We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive customer experience. The ideal candidate will be empathetic, knowledgeable, and solution-oriented ...

Trintech

Manager, Customer Success

Norway, MI · On-site

$100 - $125/hr

You'll coach and develop Customer Success Managers while partnering closely with Sales, Professional Services, Support, Product, and Finance to deliver an exceptional customer experience throughout ...

CertaSite

Customer Service Representative

Ann Arbor, MI · Remote

$15.75 - $21.25/hr

ROLE OVERVIEW We are looking for a Customer Success Representative, who will be responsible for supporting customers throughout their journey with CertaSite and delivering an exceptional customer ...

Vontier

Customer Success Specialist

Lansing, MI · On-site

$60K - $75K/yr

Job Title Customer Success Specialist. Reports To The Customer Success Specialist will report to Customer Success Manager Business Function The role will be part of the wider Global Revenue Team and ...

New

SWIVEL

Customer Success Manager

Grand Rapids, MI · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

Swbc

Customer Success Manager

Grand Rapids, MI · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

SWBC

Customer Success Manager

Grand Rapids, MI · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

next page

Showing results 1-20

All JobsCustomer Success Representative JobsCustomer Success Representative Jobs in Michigan

Customer Success Representative information

See Michigan salary details

$10

$21

$41

How much do customer success representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer success representative in Michigan is $21.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $22.02 per hour, depending on experience, location, and employer.

What is a customer success representative?

Customer Success Representatives are professionals who work to ensure that customers have a positive experience with a company's products or services. Their role involves onboarding new clients, addressing customer concerns, and helping clients achieve their desired outcomes. They often serve as the main point of contact for customers, proactively identifying issues, providing solutions, and fostering long-term relationships to drive retention and satisfaction. Customer Success Representatives also gather feedback to help improve products and services.

How does a customer success representative typically collaborate with other departments to resolve client issues?

Customer Success Representatives often work closely with teams such as Sales, Product, and Support to address client needs and ensure a smooth user experience. When a customer encounters a challenge, the representative may coordinate with the Support team for technical troubleshooting or escalate product feedback to the Product team for improvements. Regular cross-departmental meetings and clear communication channels are common, helping to resolve issues efficiently and keep clients satisfied. This collaborative environment is key to delivering consistent, high-quality service and building long-term customer relationships.

What are the key skills and qualifications needed to thrive as a customer success representative, and why are they important?

To thrive as a Customer Success Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk and basic data analysis skills are commonly required. Exceptional interpersonal skills, empathy, and proactive engagement set top performers apart in this role. These skills are vital for building lasting customer relationships, ensuring satisfaction, and driving customer retention and growth.

What is the difference between Customer Success Representative vs Customer Support Specialist?

AspectCustomer Success RepresentativeCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and retentionReactively resolves customer issues and inquiries
Work EnvironmentOngoing relationship management, account reviewsHandling support tickets, troubleshooting
Required SkillsCommunication, relationship-building, product knowledgeTechnical troubleshooting, problem-solving
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including tech and retail

While both roles involve customer interaction, Customer Success Representatives focus on proactive engagement to foster long-term relationships, whereas Customer Support Specialists primarily address immediate technical issues. Understanding these differences helps organizations assign the right roles to improve customer satisfaction and retention.

More about Customer Success Representative jobs

What are the most commonly searched types of Customer Success Representative jobs in Michigan?

The most popular types of Customer Success Representative jobs in Michigan are:

What are popular job titles related to Customer Success Representative jobs in Michigan?

For Customer Success Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Success Representative jobs in Michigan look for?

The top searched job categories for Customer Success Representative jobs in Michigan are:

What are popular job titles related to Customer Success Representative jobs in MI?

For Customer Success Representative jobs in MI, the most frequently searched job titles are:

Customer Success Representative jobs near you
Infographic showing various Customer Success Representative job openings in Michigan as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $43,901 per year, or $21.1 per hour.

Customer Success Representative

Marco Technologies LLC

Dearborn, MI • On-site

$19.10 - $27.70/hr

Full-time

Posted 4 days ago

Marco Technologies rating

7.3

Company rating: 7.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

118th of 226 rated it services

Job description

The Customer Success Representative is responsible for delivering unparalleled customer service by consistently exceeding expectations and building strong and lasting relationships through open communication, reliability and a customer-centric approach. You will provide prompt and efficient assistance to meet the ever-evolving needs of Marco's valued customers and employees.
ESSENTIAL FUNCTIONS:

  • Handle and prioritize incoming client calls, emails and correspondence efficiently, assessing the urgency and severity of issues to set priorities. Record and assign tasks accordingly.
  • Provide prompt and detailed communications to internal and external clients.
  • Review accounts for upsell and cross-sell opportunities and escalate as necessary.
  • Provide initial troubleshooting support for systems and applications to identify and resolve malfunctions or operational issues, potentially preventing the need for further escalation.
  • Maintain contact center expectations.
  • Verify and maintain client contact and database information.
  • Function collaboratively as part of a fast-paced, client-orientated team.
  • Develop and support best practices and operational procedures to create efficiencies.
  • Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process.
  • Uphold business ethics by supporting Marco's vision, mission and values.
  • Exemplify the Gold Standard Experience through every interaction.
  • Attend required company and departmental meetings.
  • Act in accordance with Marco policies and procedures as set forth in the employee handbook.
  • Perform other related duties as assigned.

QUALIFICATIONS:

  • High School diploma and two years of relevant experience or an associate degree; or equivalent combination of education and experience.
  • 0-3 years of experience in Customer Service or a related field preferred.

REQUIRED SKILLS:

  • Natural aptitude for outcome-based reasoning.
  • Demonstrate excellent verbal and written communication skills with internal and external customers.
  • Self-starter, ability to plan and implement sales strategy with limited supervision.
  • Ability to thrive in a competitive, goal-driven environment.
  • Excellent organizational and time management skills with the ability to maintain accurate and detailed records of sales activity.
  • Ability to prioritize responsibilities and operate with changing priorities.
  • Demonstrate ability to work effectively and professional with all types of people and situations.
  • Demonstrate strong attention to detail to ensure accuracy and quality.
  • Strong desire to help others achieve success, anticipate needs and take initiative to ensure positive sales outcomes.
  • Proficient with business collaboration tools including Microsoft Office Suite, CRM and company specific programs.

PAY RANGE: $19.10-$27.70 hourly

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

Application Deadline: Applications are continuously accepted until the position has been filled.

What Marco Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply