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Customer Success Representative Jobs in Michigan

CertaSite

Customer Service Representative

Ann Arbor, MI · Remote

$15.75 - $21.25/hr

ROLE OVERVIEW We are looking for a Customer Success Representative, who will be responsible for supporting customers throughout their journey with CertaSite and delivering an exceptional customer ...

A2Mac1

Customer Success Manager

Detroit, MI · On-site

Capture customer and market feedback and identify gaps, opportunities, and future improvements Customer Success & Implementation * Become part of the team responsible for rolling out B2B enterprise ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Capture customer and market feedback and identify gaps, opportunities, and future improvements Customer Success & Implementation * Become part of the team responsible for rolling out B2B enterprise ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Capture customer and market feedback and identify gaps, opportunities, and future improvements Customer Success & Implementation * Become part of the team responsible for rolling out B2B enterprise ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Capture customer and market feedback and identify gaps, opportunities, and future improvements Customer Success & Implementation * Become part of the team responsible for rolling out B2B enterprise ...

McQuade Organization

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

McQuade Organization

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

McQuade Organization

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

McQuade Organization

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

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Customer Success Representative information

See Michigan salary details

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How much do customer success representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer success representative in Michigan is $21.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $22.02 per hour, depending on experience, location, and employer.

How does a customer success representative typically collaborate with other departments to resolve client issues?

Customer Success Representatives often work closely with teams such as Sales, Product, and Support to address client needs and ensure a smooth user experience. When a customer encounters a challenge, the representative may coordinate with the Support team for technical troubleshooting or escalate product feedback to the Product team for improvements. Regular cross-departmental meetings and clear communication channels are common, helping to resolve issues efficiently and keep clients satisfied. This collaborative environment is key to delivering consistent, high-quality service and building long-term customer relationships.

What are the key skills and qualifications needed to thrive as a customer success representative, and why are they important?

To thrive as a Customer Success Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk and basic data analysis skills are commonly required. Exceptional interpersonal skills, empathy, and proactive engagement set top performers apart in this role. These skills are vital for building lasting customer relationships, ensuring satisfaction, and driving customer retention and growth.

Is customer success a good career?

Customer Success Representatives focus on building relationships with clients to ensure satisfaction and retention, often requiring strong communication and problem-solving skills. The role can offer career growth into management or specialized areas, with opportunities across various industries. It is generally considered a stable and rewarding career path for those interested in client interaction and support.

What is the difference between Customer Success Representative vs Customer Support Specialist?

AspectCustomer Success RepresentativeCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and retentionReactively resolves customer issues and inquiries
Work EnvironmentOngoing relationship management, account reviewsHandling support tickets, troubleshooting
Required SkillsCommunication, relationship-building, product knowledgeTechnical troubleshooting, problem-solving
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including tech and retail

While both roles involve customer interaction, Customer Success Representatives focus on proactive engagement to foster long-term relationships, whereas Customer Support Specialists primarily address immediate technical issues. Understanding these differences helps organizations assign the right roles to improve customer satisfaction and retention.

What is a customer success representative?

Customer Success Representatives are professionals who work to ensure that customers have a positive experience with a company's products or services. Their role involves onboarding new clients, addressing customer concerns, and helping clients achieve their desired outcomes. They often serve as the main point of contact for customers, proactively identifying issues, providing solutions, and fostering long-term relationships to drive retention and satisfaction. Customer Success Representatives also gather feedback to help improve products and services.
More about Customer Success Representative jobs
What are the most commonly searched types of Customer Success Representative jobs in Michigan? The most popular types of Customer Success Representative jobs in Michigan are:
What are popular job titles related to Customer Success Representative jobs in Michigan? For Customer Success Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Success Representative jobs in Michigan look for? The top searched job categories for Customer Success Representative jobs in Michigan are:
What are popular job titles related to Customer Success Representative jobs in MI? For Customer Success Representative jobs in MI, the most frequently searched job titles are:
Customer Success Representative jobs near you
Infographic showing various Customer Success Representative job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,901 per year, or $21.1 per hour.

Customer Service Representative

CertaSite

Ann Arbor, MI • Remote

$15.75 - $21.25/hr

Full-time

Re-posted yesterday

CertaSite rating

8.5

Company rating: 8.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

7th of 37 rated health and safety providers

Job description

Who are we?

CertaSite is a fast-growing fire and life safety company. Fire and life safety is our passion. It’s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 15 markets serving over 14,400 customers throughout the Midwest.

As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day and for an opportunity to make a huge impact and grow with a mission-driven company focused on the customer, we hope you will consider this amazing opportunity.

Our Mission: To protect and provide a meaningful impact to as many lives as possible

Our Vision: Delivering the most dependable and simplified life safety solution on the planet

Our Values:

  • Passionate – Relentless pursuit to be great, not just good enough. And we have fun doing it.

  • Impactful – Our work makes a real difference in the world. We literally save lives, but that’s just the beginning.

  • Innovative – We believe there is always a better way. We don’t stop until we find it.

  • Genuine – We do what we say, and we mean it.

ROLE OVERVIEW

We are looking for a Customer Success Representative, who will be responsible for supporting customers throughout their journey with CertaSite and delivering an exceptional customer experience. You will collaborate with managers, office staff, technicians, customers and others to help ensure CertaSite represents best-in-class customer service. This is a fast paced and demanding role with high visibility within the company. This role reports to the Customer Success Manager.

  • Onboard new customers by coordinating W-9’s, Certificates of Insurance (COIs), billing, portal, and taxation setup, service agreements, compliance contact info, and welcome messages. This includes both regular customers and integrations of newly acquired companies. Validate setup for accuracy

  • Lead customer satisfaction campaigns and support?

  • Create tickets for service issues

  • Route inbound phone calls to appropriate parties

  • Manage compliance reporting to customers and fire marshals and ensure data integrity

  • Assist scheduling coordinators and other departments as necessary

  • Communicate directly with customers in key areas such as onboarding, no response communications, service reports, and red tag letters

  • Review and provide quotes as needed

  • Other projects as assigned

QUALIFICATIONS

  • High school diploma or equivalent

  • 1 – 3 years of progressive, proven customer service experience

IDEAL QUALITIES

  • 3 – 5 years of customer service experience within the building trades; life safety ideally, but not required.

  • Customer Focus?– Develops uniquely strong customer loyalty; low-to-no customer attrition; key account executive contacts who will go to bat for him/her; generates repeat business more than peers; earns high customer satisfaction scores relative to peers

  • Relationship Building?– Rapidly build effective relationships through professional interactions with others based on trust: trust that they will always work toward the best interest of those involved and that they are sufficiently competent to provide positive results??

  • Active Listening?– Enhance mutual understanding in communicating with others by expressing genuine interest in, and providing full attention to, the content and meaning of others’ messages

  • Information Seeking?– Driven by an underlying curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking a series of questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future

  • Detail Focused – Passionate for details with a high sense of awareness of all the details that matter most; from data entry to critically reviewing new customer setup and detailed customer communications.

WORKING CONDITIONS amp; PHYSICAL REQUIREMENTS

  • Controlled climate, office environment

  • Occasional work from home options

  • Required to sit for long periods of time, 8 or more hours per day

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