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Customer Success Representative Jobs in Michigan

Adecco Colombia S.A.

Customer Success Specialist

Kalamazoo, MI · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Success Specialist, you will assist the Customer Experience Team Lead and Manager with customer inquiries, operations, and continuous relationships with pet parents through our ...

Adecco

Customer Success Specialist

Kalamazoo, MI

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Success Specialist, you will assist the Customer Experience Team Lead and Manager with customer inquiries, operations, and continuous relationships with pet parents through our ...

Adecco US, Inc.

Customer Success Specialist

Kalamazoo, MI · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Success Specialist, you will assist the Customer Experience Team Lead and Manager with customer inquiries, operations, and continuous relationships with pet parents through our ...

EDB

Principal Customer Success Manager

Lansing, MI · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

Competitive Wedge

Customer Success Manager

Detroit, MI · On-site

Customer Success Manager Provide leadership to technical and office staff throughout the project management process while working closely with CEO to stay on target with client deliverables. The day ...

SHI GmbH

Customer Success Manager - VMware

Lansing, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

Competitive Wedge LLC

Customer Success Manager

Detroit, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific Classification: Exempt Hours: Monday thru Friday (Occasional weekend work may be required) (Flexible ...

WedgeHR

Customer Success Manager

Detroit, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific Classification: Exempt Hours: Monday thru Friday (Occasional weekend work may be required) (Flexible ...

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All JobsCustomer Success Representative JobsCustomer Success Representative Jobs in Michigan

Customer Success Representative information

See Michigan salary details

$10

$21

$41

How much do customer success representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer success representative in Michigan is $21.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $22.02 per hour, depending on experience, location, and employer.

How does a customer success representative typically collaborate with other departments to resolve client issues?

Customer Success Representatives often work closely with teams such as Sales, Product, and Support to address client needs and ensure a smooth user experience. When a customer encounters a challenge, the representative may coordinate with the Support team for technical troubleshooting or escalate product feedback to the Product team for improvements. Regular cross-departmental meetings and clear communication channels are common, helping to resolve issues efficiently and keep clients satisfied. This collaborative environment is key to delivering consistent, high-quality service and building long-term customer relationships.

What are the key skills and qualifications needed to thrive as a customer success representative, and why are they important?

To thrive as a Customer Success Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk and basic data analysis skills are commonly required. Exceptional interpersonal skills, empathy, and proactive engagement set top performers apart in this role. These skills are vital for building lasting customer relationships, ensuring satisfaction, and driving customer retention and growth.

Is customer success a good career?

Customer Success Representatives focus on building relationships with clients to ensure satisfaction and retention, often requiring strong communication and problem-solving skills. The role can offer career growth into management or specialized areas, with opportunities across various industries. It is generally considered a stable and rewarding career path for those interested in client interaction and support.

What is the difference between Customer Success Representative vs Customer Support Specialist?

AspectCustomer Success RepresentativeCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and retentionReactively resolves customer issues and inquiries
Work EnvironmentOngoing relationship management, account reviewsHandling support tickets, troubleshooting
Required SkillsCommunication, relationship-building, product knowledgeTechnical troubleshooting, problem-solving
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including tech and retail

While both roles involve customer interaction, Customer Success Representatives focus on proactive engagement to foster long-term relationships, whereas Customer Support Specialists primarily address immediate technical issues. Understanding these differences helps organizations assign the right roles to improve customer satisfaction and retention.

What is a customer success representative?

Customer Success Representatives are professionals who work to ensure that customers have a positive experience with a company's products or services. Their role involves onboarding new clients, addressing customer concerns, and helping clients achieve their desired outcomes. They often serve as the main point of contact for customers, proactively identifying issues, providing solutions, and fostering long-term relationships to drive retention and satisfaction. Customer Success Representatives also gather feedback to help improve products and services.
More about Customer Success Representative jobs

What are the most commonly searched types of Customer Success Representative jobs in Michigan?

The most popular types of Customer Success Representative jobs in Michigan are:

What are popular job titles related to Customer Success Representative jobs in Michigan?

For Customer Success Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Success Representative jobs in Michigan look for?

The top searched job categories for Customer Success Representative jobs in Michigan are:

What are popular job titles related to Customer Success Representative jobs in MI?

For Customer Success Representative jobs in MI, the most frequently searched job titles are:

Customer Success Representative jobs near you
Infographic showing various Customer Success Representative job openings in Michigan as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $43,901 per year, or $21.1 per hour.

Customer Success Specialist

Adecco Colombia S.A.

Kalamazoo, MI • On-site

$22 - $24/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Why work for Adecco:
  • Weekly Pay, every FRIDAY
  • Benefits Available
  • Amazing Customer Service
Summary:
As a Customer Success Specialist, you will assist the Customer Experience Team Lead and Manager with customer inquiries, operations, and continuous relationships with pet parents through our platforms. We will walk you through each step of the process so you're comfortable answering all kind of questions.
Responsibilities:
  • Promote an Excellent Customer Experience by establishing a relationship built on trust with aligned accounts through reliable, credible, and quick follow up.
  • 'Delight the Customer' in all interactions by providing a personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals.
  • Document customer interactions according to standard procedures in support of efforts to provide a consistent, high-quality customer experience.
  • Actively listen to customers concerns, identify tasks at hand, and take appropriate action to achieve a positive outcome for our customers - escalate the voice of the customer to the broader team.
  • Proactively monitor the status of aligned customers and communicate effectively to set reasonable expectations.
  • Manage multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail.
  • Provide superior customer service and remain solution-driven with all customers (internal & external).
  • Consistently achieve departmental performance requirements.
  • Teamwork - share, collaborate and act as a team player.
  • Collaborate with other pillars of the customer experience team and laboratory operations to delight our customer.
Qualifications:
  • HS diploma or equivalent, u ndergraduate degree (BS/BA) preferred.
  • 2 years previous customer experience.
  • Excellent written and oral communication skills.
  • Team player willing to help any team member and/or customer.
  • Strong attention to detail and time management.
  • Proficiency in PowerPoint, Excel, and Word applications.
  • Experience using a CRM and phone system.
Pay Details: $22.00 to $24.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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