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Customer Success Architect Jobs (NOW HIRING)

Cypress HCM

Customer Success Architect

Estherville, IA · Remote

$90/hr

Customer Success Architect (Contract) * Location: NY or Chicago are preferred, but the manager is open to CST/EST remote candidates. * Duration: 10/20/2025 to 11/28/2025 * Team: US DX Customer ...

Mixpanel

Customer Success Architect

New York, NY · On-site +1

At least 3 years of experience as a Customer Success Manager, Solutions Architect, or similar role. * Experience consulting on defining and delivering ROI through new tool implementations

Mixpanel

Customer Success Architect

New York, NY

At least 3 years of experience as a Customer Success Manager, Solutions Architect, or similar role. * Experience consulting on defining and delivering ROI through new tool implementations

Akeyless

Customer Success Architect - US

$200K - $220K/yr

We are looking for a Customer Success Architect (CSA) to own the post-sales technical relationship with our customers and ensure they achieve maximum value from the Akeyless platform. This is a hands ...

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How much do customer success architect jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer success architect in the United States is $124,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,500.00 and $137,500.00 per year, depending on experience, location, and employer.

What is the salary of Customer Success Architect in Salesforce?

The salary of a Customer Success Architect at Salesforce typically ranges from $120,000 to $180,000 annually, depending on experience, location, and certifications. Senior roles or those with specialized skills may earn higher compensation, often including bonuses and benefits.

What are the key skills and qualifications needed to thrive as a Customer Success Architect, and why are they important?

To thrive as a Customer Success Architect, you need a deep understanding of technical solutions, customer onboarding, and project management, often backed by a degree in computer science or related fields. Familiarity with cloud platforms, CRM tools, and certifications like AWS Certified Solutions Architect or Salesforce certifications are typically required. Excellent communication, problem-solving, and relationship-building skills help foster strong partnerships and drive customer outcomes. These capabilities are crucial for ensuring customer satisfaction, long-term adoption, and the success of complex technical deployments.

What is the highest paid type of architect?

In the architecture profession, specialized roles such as aerospace, petroleum, and software architects tend to have the highest salaries. Customer Success Architects, a role focused on client relationships and technical solutions, generally earn less than these specialized fields, with salaries varying based on industry, experience, and location.

Is being a CSM stressful?

Customer Success Managers (CSMs) often experience stress due to managing client relationships, meeting retention targets, and handling complex issues. The role requires strong communication skills, problem-solving, and the ability to work under pressure, which can contribute to job-related stress levels.

How does a Customer Success Architect typically collaborate with other teams to ensure client satisfaction?

Customer Success Architects often work closely with sales, product management, and engineering teams to deliver tailored solutions that align with client goals. They act as technical advisors, translating client needs into actionable plans and ensuring that product implementations run smoothly. Regular cross-functional meetings and clear communication are key, as they help address client concerns quickly and optimize the client's experience throughout their journey. This collaborative environment fosters both successful outcomes for clients and professional growth for the Customer Success Architect.

What does a Customer Success architect do?

A Customer Success Architect designs and implements strategies to ensure customers achieve their desired outcomes with a company's products or services. They often collaborate with sales, support, and technical teams, utilizing tools like CRM software and data analysis to optimize customer experience and retention.

What are Customer Success Architects?

Customer Success Architects are professionals who work with clients to ensure they effectively implement and maximize the value of a company's products or services. They combine deep technical knowledge with customer-facing skills to help organizations solve complex business challenges using specific solutions. Their responsibilities include providing technical guidance, best practices, and strategic planning to help customers achieve their goals and drive product adoption. This role often acts as a bridge between the customer, support, and product teams to ensure long-term success.

What is the difference between Customer Success Architect vs Customer Success Manager?

AspectCustomer Success ArchitectCustomer Success Manager
CredentialsTypically requires experience in customer success, technical knowledge, and certifications like CSPO or CSCPOften holds a bachelor's degree in business or related field, with customer success certifications
Work EnvironmentWorks closely with technical teams, product development, and clients to design success strategiesManages client relationships, onboarding, and ongoing support
Employer & Industry UsageUsed in SaaS, tech, and enterprise software companies focusing on technical success planningCommon across various industries including SaaS, finance, and healthcare for client retention

The Customer Success Architect focuses on designing tailored success strategies and technical solutions, often collaborating with product and technical teams. In contrast, the Customer Success Manager primarily manages client relationships, onboarding, and ongoing support to ensure customer satisfaction and retention.

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Customer Success Architect jobs near you
Customer Success Architect

Customer Success Architect

Cypress HCM

Estherville, IA • Remote

$90/hr

Full-time

Re-posted 15 days ago

Job description


Customer Success Architect
Job Details
  • Customer Success Architect (Contract)
  • Location: NY or Chicago are preferred, but the manager is open to CST/EST remote candidates.
  • Duration: 10/20/2025 to 11/28/2025
  • Team: US DX Customer Success Leadership
About the Role:
  • DX Solution Customer Success is seeking a technical expert in Marketo Engage to join our Customer Success Architect team. Work on highly visible customer engagements across industries and verticals and grow with a robust system of support and enablement.
Key Responsibilities:
  • Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM
  • Effectively assess a customer’s technical challenges, devise optimal solutions, and present them to the customer
  • Proactively maintain the highest level of technical expertise by staying current with new Marketo releases and functionality
  • Be a recognized expert in Marketo Engage and Marketo Measure
  • Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers’ technical obstacles
  • Build trusted advisor relationships with our customers, CSMs, and product teams
  • Lead multiple customer engagements simultaneously
  • Take leadership during project discovery and delivery, while collaborating with the CSM
  • Foster teamwork among CSAs and cross functional teams
  • Participate within the Adobe technical community to develop and share best practices and processes.
Required Skills & Qualifications:
  • 3+ Years of Consulting Experience with Marketo Engage
  • Deep understanding of Adobe Experience Platform
  • Experience implementing both Marketo Engage and Marketo Measure
  • Adobe Marketo Engage Business Practitioner Expert Certification
  • Experience developing customer-facing thought leadership assets that address common customer technical issues
  • A deep understanding of the content supply chain and personalization at scale
  • Good presentation and interpersonal skills both verbal and written in English
  • Able to articulate business solutions to both technical and non-technical audiences
  • Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly
  • Highly motivated and self-directed with the ability to manage multiple customers and/or engagements
  • Solid team player with strong ability to collaborate and provide effective feedback with colleagues.
Compensation:
  • Up to $90.00 per hour.
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About Cypress HCM

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We deliver consistently superior recruiting by virtue of trusting, communicative relationships with companies and candidates alike. From Fortune 100s to startups, clients lean on us to fulfill their range of needs from contract to full-time positions. With an intimate knowledge of the industries we serve, a keen sense of what makes for high-performing talent in any role, and shared sense of urgency, our clients will tell you: your solution begins here.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

2005

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