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Customer Success Implementation Specialist Jobs (NOW HIRING)

Togetherwork

Implementation Specialist

Austin, TX · On-site

Working collaboratively with Sales, Product Management, Engineering, Customer Success, and Support, the Implementation Specialist manages multiple concurrent implementation projects while proactively ...

JD Power

Implementation Specialist

As an Implementation Specialist I, you will play a key role in setting customers up for success from the very beginning of their journey. By guiding clients through onboarding, system configuration ...

JD Power

Implementation Specialist

As an Implementation Specialist I, you will play a key role in setting customers up for success from the very beginning of their journey. By guiding clients through onboarding, system configuration ...

ASHER health

Implementation Specialist

Richardson, TX · On-site

Implementation Specialist Company: Asher Health | Location: Richardson, Texas (In-person, 4 days ... You combine the hospitality mindset of a customer success professional with the discipline of an ...

RevSpring, Inc.

Implementation Specialist

Livonia, MI · On-site

Implementation Specialist Job Summary: The Implementation Specialist is an integral member of the ... meet customer objectives and support long-term success. This position contributes directly to ...

SmartWiz.io

Implementation Specialist

Birmingham, AL · On-site

$65K - $75K/yr

We are hiring an Implementation Specialist to take customers from signed contract to successful ... What success looks like You get customers activated quickly and correctly. We measure success ...

New

Pearly

Implementation Specialist

Santa Barbara, CA · On-site

Role Summary The Implementation Specialist owns the post-contract onboarding lifecycle for every ... customer success * Strong project management skills with the ability to run multiple concurrent ...

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Customer Success Implementation Specialist information

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How much do customer success implementation specialist jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer success implementation specialist in the United States is $21.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What is the difference between Customer Success Implementation Specialist vs Customer Success Manager?

AspectCustomer Success Implementation SpecialistCustomer Success Manager
Primary FocusImplementing solutions, onboarding, and technical setupBuilding relationships, retention, and account growth
Required SkillsTechnical knowledge, onboarding processes, communicationCustomer relationship management, strategic planning
Work EnvironmentProject-based, technical teams, onboarding phasesAccount management, ongoing customer engagement
Common Industry UsageSoftware, SaaS, technical productsSoftware, SaaS, service industries

The Customer Success Implementation Specialist primarily focuses on onboarding and implementing products for new clients, ensuring technical setup and smooth transition. In contrast, the Customer Success Manager maintains ongoing relationships, drives customer retention, and seeks upsell opportunities. Both roles require strong communication skills, but their core responsibilities differ in scope and focus.

What does a customer success implementation specialist do?

A customer success implementation specialist helps clients set up and adopt a company's products or services, ensuring a smooth onboarding process. They provide training, support, and troubleshooting to maximize customer satisfaction and retention, often using tools like CRM software and project management platforms.
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Customer Success Implementation Specialist jobs near you

Revenue Cycle Customer Success & Implementation Specialist

Quadax

Middleburg Heights, OH • On-site

$50K - $60K/yr

Full-time

Re-posted 5 days ago

Quadax rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

166th of 247 rated software companies

Job description

Division/Department: RCS
Location: Middleburg Heights, Ohio (Hybrid: 3 days in office, 2 days remote)
Summary: Responsible for managing RemitMax implementations, Remittance Management Services clients (RMS), and ongoing customer support. This role requires a strong understanding of remittance processing, remittance provider enrollment, and ANSI 835 remittance files. The ideal candidate will possess excellent organizational, communication, and analytical skills, with the ability to manage multiple priorities. Travel of up to 5% may be required.
Responsibilities:
Implementation Management (10%)
  • Lead RemitMax implementations from kickoff through go-live.
  • Coordinate with customers, vendors, banking partners, HARP/PAS systems, and internal teams.
  • Conduct discovery sessions, manage project plans and timelines, facilitate status meetings, and provide implementation reporting.
  • Deliver customer training and support system integration, configuration, testing, and deployment activities.

Customer Support & Relationship Management (70%)
  • Provide ongoing customer support and training, as needed.
  • Monitor customer satisfaction, adoption, and operational performance.
  • Identify process improvement opportunities and recommend solutions
  • Respond to customer requests and coordinate issue resolution.
  • Collaborate with internal teams to establish electronic remittance processing for RMS clients.

Project Documentation & Quality Assurance (20%)
  • Create and maintain project documentation, training materials, and operational procedures.
  • Perform quality assurance testing of implementations and system changes prior to release.

Key Skills & Qualifications
  • Strong organizational, analytical, and communication skills.
  • Ability to manage multiple projects and priorities simultaneously.
  • Experience leading customer-facing meetings and implementations.
  • Knowledge of electronic remittance processing, EOBs, claims processing, and ANSI 835/837 transactions preferred.
  • Project management experience preferred.

Physical Demands: General office environment requiring the ability to sit and/or stand for extended periods. Regular use of standard office equipment, including a computer, keyboard, mouse, telephone, and calculator. Ability to occasionally lift and carry up to 25 pounds. Must be able to work effectively in a fast-paced environment, balancing multiple priorities and meeting deadlines while adapting to changing business needs. The role requires sound judgment, the ability to quickly learn new concepts and processes, and effective communication with employees, customers, and business partners at all organizational levels.
Salary: $50k-$60k
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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