Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and ... Experience in Customer Success, Account Management, Project Management, Implementation ...
Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and ... Experience in Customer Success, Account Management, Project Management, Implementation ...
... customers through digital account opening and onboarding solutions. We partner with banks and ... success of our clients. Role Overview: As an Implementation Specialist at Cotribute, you will ...
... customers through digital account opening and onboarding solutions. We partner with banks and ... success of our clients. Role Overview: As an Implementation Specialist at Cotribute, you will ...
Customer Success Manager
Manhattan, NY · On-site
Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and ... Experience in Customer Success, Account Management, Project Management, Implementation ...
Customer Success Manager
Manhattan, NY · On-site
Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and ... Experience in Customer Success, Account Management, Project Management, Implementation ...
My Account Job Openings >> Implementation Specialist Implementation Specialist Summary Title ... Exceptional communication and customer service skills * Detail-oriented Pluses * Experience with ...
My Account Job Openings >> Implementation Specialist Implementation Specialist Summary Title ... Exceptional communication and customer service skills * Detail-oriented Pluses * Experience with ...
Customer Success Manager
New York, NY · On-site
Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and ... Experience in Customer Success, Account Management, Project Management, Implementation ...
Quick apply
Customer Success Manager
New York, NY · On-site
Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and ... Experience in Customer Success, Account Management, Project Management, Implementation ...
Customer Success Manager
New York, NY · On-site
Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and ... Experience in Customer Success, Account Management, Project Management, Implementation ...
Customer Success Manager
New York, NY · On-site
Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and ... Experience in Customer Success, Account Management, Project Management, Implementation ...
Collaborate deeply with Sales, Product, Engineering, and Customer Success to influence roadmap ... Ability to train and mentor junior implementation specialists Nice To Have * Payroll, compliance ...
Quick apply
Collaborate deeply with Sales, Product, Engineering, and Customer Success to influence roadmap ... Ability to train and mentor junior implementation specialists Nice To Have * Payroll, compliance ...
Implementation Specialist
Miami, FL · On-site
$90K - $110K/yr
About the Role We are looking for an Implementation Specialist who can own the client onboarding ... Comfort working across cross-functional teams, including Engineering, Customer Success, and Product
Implementation Specialist
Miami, FL · On-site
$90K - $110K/yr
About the Role We are looking for an Implementation Specialist who can own the client onboarding ... Comfort working across cross-functional teams, including Engineering, Customer Success, and Product
Technology Implementation Specialist
Chester, CT · On-site +1
Technology Implementation Specialist Department: Sales CT Employment Type: Full Time Location ... Success Measures Successful deployments, high customer adoption and satisfaction, effective ...
Technology Implementation Specialist
Chester, CT · On-site +1
Technology Implementation Specialist Department: Sales CT Employment Type: Full Time Location ... Success Measures Successful deployments, high customer adoption and satisfaction, effective ...
Implementation Specialist
Boynton Beach, FL · On-site
Position Summary The Implementation Specialist plays a pivotal role in ensuring the smooth ... implementation, customer success, or IT consulting. * Background in a relevant field, such as ...
New
Implementation Specialist
Boynton Beach, FL · On-site
Position Summary The Implementation Specialist plays a pivotal role in ensuring the smooth ... implementation, customer success, or IT consulting. * Background in a relevant field, such as ...
New
Implementation Specialist
Boynton Beach, FL · On-site
Position SummaryThe Implementation Specialist plays a pivotal role in ensuring the smooth ... customer success, or IT consulting.Background in a relevant field, such as project management ...
New
Quick apply
Implementation Specialist
Boynton Beach, FL · On-site
Position SummaryThe Implementation Specialist plays a pivotal role in ensuring the smooth ... customer success, or IT consulting.Background in a relevant field, such as project management ...
New
Implementation Specialist
$90K - $110K/yr
About the Role We are looking for an Implementation Specialist who can own the client onboarding ... Comfort working across cross-functional teams, including Engineering, Customer Success, and Product
Implementation Specialist
$90K - $110K/yr
About the Role We are looking for an Implementation Specialist who can own the client onboarding ... Comfort working across cross-functional teams, including Engineering, Customer Success, and Product
They are looking for an Implementation Specialist with 2-3 years of experience in a customer-facing SaaS role. This position functions similarly to an SMB-focused Customer Success Manager, guiding ...
Quick apply
They are looking for an Implementation Specialist with 2-3 years of experience in a customer-facing SaaS role. This position functions similarly to an SMB-focused Customer Success Manager, guiding ...
The Implementation Specialists will work with the Broker/Group through data collection & carrier submission and successfully hand-off each case to the Account Management / Customer Service Team.
New
Quick apply
The Implementation Specialists will work with the Broker/Group through data collection & carrier submission and successfully hand-off each case to the Account Management / Customer Service Team.
New
Implementation Specialist
Boynton Beach, FL · On-site
Position Summary The Implementation Specialist plays a pivotal role in ensuring the smooth ... implementation, customer success, or IT consulting. * Background in a relevant field, such as ...
New
Implementation Specialist
Boynton Beach, FL · On-site
Position Summary The Implementation Specialist plays a pivotal role in ensuring the smooth ... implementation, customer success, or IT consulting. * Background in a relevant field, such as ...
New
Senior Customer Implementation Specialist
Lehi, UT · On-site
$90K - $105K/yr
Collaborate deeply with Sales, Product, Engineering, and Customer Success to influence roadmap ... Ability to train and mentor junior implementation specialists Nice To Have * Payroll, compliance ...
Senior Customer Implementation Specialist
Lehi, UT · On-site
$90K - $105K/yr
Collaborate deeply with Sales, Product, Engineering, and Customer Success to influence roadmap ... Ability to train and mentor junior implementation specialists Nice To Have * Payroll, compliance ...
Implementation Specialist
Bloomington, MN · On-site
$60K - $80K/yr
Own the full customer implementation process to ensure a smooth and successful implementation ... success. That's why we've created a benefits package designed to support you both personally and ...
Implementation Specialist
Bloomington, MN · On-site
$60K - $80K/yr
Own the full customer implementation process to ensure a smooth and successful implementation ... success. That's why we've created a benefits package designed to support you both personally and ...
Implementation Specialist
Minneapolis, MN · On-site
$60K - $80K/yr
Own the full customer implementation process to ensure a smooth and successful implementation ... success. That's why we've created a benefits package designed to support you both personally and ...
Quick apply
Implementation Specialist
Minneapolis, MN · On-site
$60K - $80K/yr
Own the full customer implementation process to ensure a smooth and successful implementation ... success. That's why we've created a benefits package designed to support you both personally and ...
Partner with Customer Success Managers, Solutions Engineers, and the Implementation Specialist to translate real-world customer friction into learning priorities Design & Build Scalable Learning ...
Partner with Customer Success Managers, Solutions Engineers, and the Implementation Specialist to translate real-world customer friction into learning priorities Design & Build Scalable Learning ...
Implementation Specialist
New York, NY · On-site
$80K - $90K/yr
Job Overview: A CureMD Implementation Specialist (IS) leads the implementation process to ... Proven project management experience with success in managing deadlines, customers, and schedules.
Implementation Specialist
New York, NY · On-site
$80K - $90K/yr
Job Overview: A CureMD Implementation Specialist (IS) leads the implementation process to ... Proven project management experience with success in managing deadlines, customers, and schedules.
Customer Success Implementation Specialist information
See salary details
$11.54 - $13.59
7% of jobs
$13.59 - $15.65
5% of jobs
$17.41 is the 25th percentile. Wages below this are outliers.
$15.65 - $17.70
15% of jobs
$17.70 - $19.76
17% of jobs
The median wage is $20.58 / hr.
$19.76 - $21.81
16% of jobs
$21.81 - $23.86
13% of jobs
$24.30 is the 75th percentile. Wages above this are outliers.
$23.86 - $25.92
15% of jobs
$25.92 - $27.97
8% of jobs
$27.97 - $30.03
2% of jobs
$30.03 - $32.08
2% of jobs
$32.08 - $34.13
1% of jobs
$11
$21
$34
How much do customer success implementation specialist jobs pay per hour?
As of Aug 12, 2026, the average hourly pay for customer success implementation specialist in the United States is $21.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.
What is the difference between Customer Success Implementation Specialist vs Customer Success Manager?
| Aspect | Customer Success Implementation Specialist | Customer Success Manager |
|---|---|---|
| Primary Focus | Implementing solutions, onboarding, and technical setup | Building relationships, retention, and account growth |
| Required Skills | Technical knowledge, onboarding processes, communication | Customer relationship management, strategic planning |
| Work Environment | Project-based, technical teams, onboarding phases | Account management, ongoing customer engagement |
| Common Industry Usage | Software, SaaS, technical products | Software, SaaS, service industries |
The Customer Success Implementation Specialist primarily focuses on onboarding and implementing products for new clients, ensuring technical setup and smooth transition. In contrast, the Customer Success Manager maintains ongoing relationships, drives customer retention, and seeks upsell opportunities. Both roles require strong communication skills, but their core responsibilities differ in scope and focus.
What does a customer success implementation specialist do?
A customer success implementation specialist helps clients set up and adopt a company's products or services, ensuring a smooth onboarding process. They provide training, support, and troubleshooting to maximize customer satisfaction and retention, often using tools like CRM software and project management platforms.
More about Customer Success Implementation Specialist jobs
What cities are hiring for Customer Success Implementation Specialist jobs? Cities with the most Customer Success Implementation Specialist job openings:
What states have the most Customer Success Implementation Specialist jobs? States with the most job openings for Customer Success Implementation Specialist jobs include:
What job categories do people searching Customer Success Implementation Specialist jobs look for? The top searched job categories for Customer Success Implementation Specialist jobs are:
Full-time
Re-posted 9 days ago
Job description
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe.
We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance's enterprise LegalTech platform. This role is ideal for someone who enjoys working in a consultative, outcomes-driven way and who is confident guiding customers through structured onboarding and long-term adoption journeys.
As a Customer Success Manager at Luminance, you will partner with legal teams as they evolve their workflows and embrace AI-driven technology. You will play a key role in supporting customers through change, ensuring successful adoption, and helping them realize measurable value from their investment.
The successful candidate will combine strong relationship-building skills with analytical thinking and disciplined delivery. You will manage onboarding milestones, align stakeholders, and act as a strategic partner as customers modernize their legal operations.
We welcome candidates from Customer Success, Account Management, Project Management, Implementation, or client-facing legal roles including former lawyers who are passionate about technology and contributing to innovation within the legal industry.
Responsibilities- Own and manage the post-sales customer experience across Luminance's product suite
- Lead structured onboarding engagements, ensuring clear milestones, timelines, and stakeholder alignment
- Partner with customers as they adopt AI-driven solutions and modernize their legal workflows
- Guide customers through change management and drive strong user adoption across teams
- Act as the primary point of contact during onboarding and early lifecycle phases
- Build trusted relationships with key stakeholders across legal and business teams
- Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and effective customer journey
- Monitor customer engagement and proactively address risks and opportunities
- Identify opportunities for account growth, renewals, and expanded product usage
- Advocate for customers internally, representing their feedback and priorities to Product and leadership teams to enhance product development and service delivery
- Deliver product demonstrations, training sessions, and enablement support
Requirements
- Experience in Customer Success, Account Management, Project Management, Implementation, Implementation Specialist, or a related customer-facing role within B2B SaaS - or experience as a legal professional transitioning into LegalTech
- Demonstrated ability to manage structured onboarding processes or customer-facing projects
- Experience supporting customers through technology adoption or organizational change initiatives
- Strong organizational and project management skills, with the ability to manage timelines and stakeholder expectations
- Experience supporting customers on guided, consultative software platforms (not purely self-serve)
- Strong communication and stakeholder-management skills
- Ability to quickly learn and confidently explain advanced product functionality
- Analytical, proactive, and solution-oriented mindset
- Bachelor's degree or equivalent practical experience
Compensation - $75,000 - $80,000
Benefits
discretionary bonus per quarter