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Customer Success Implementation Specialist Jobs (NOW HIRING)

Gaggle

Implementation Specialist

Gaggle is looking for an Implementation Specialist to work directly with customers to ensure they ... Support Customer Success Managers with the technical responsibilities of an account set-up for ...

Yes Energy

Implementation Specialist

Boulder, CO · On-site +1

Position Summary The Implementation Specialist plays a key role in delivering successful customer ... Customer Success * Serve as a trusted advisor throughout the implementation process. * Lead ...

InsCipher

Implementation Specialist

$85K/yr

The Implementation Specialist serves as a product subject matter expert for both partners and ... Collaborate with Filing Services and Customer Success Managers to ensure smooth partner handoffs ...

Karbon

Implementation Specialist

Denver, CO · Remote

As an Implementation Specialist, you will lead customers through onboarding, data migration ... Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer ...

Karbon

Implementation Specialist

As an Implementation Specialist, you will lead customers through onboarding, data migration ... Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer ...

True Helix

Implementation Specialist

Delmont, PA · On-site

My Account Job Openings >> Implementation Specialist Implementation Specialist Summary Title ... Exceptional communication and customer service skills * Detail-oriented Pluses * Experience with ...

Redfish Recruiting

Implementation Specialist

... customers through digital account opening and onboarding solutions. We partner with banks and ... success of our clients. Role Overview: As an Implementation Specialist at Cotribute, you will ...

Luminance

Customer Success Manager

New York, NY · On-site

Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and ... Experience in Customer Success, Account Management, Project Management, Implementation ...

Luminance

Customer Success Manager

New York, NY · On-site

Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and ... Experience in Customer Success, Account Management, Project Management, Implementation ...

Luminance

Customer Success Manager

New York, NY · On-site

Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and ... Experience in Customer Success, Account Management, Project Management, Implementation ...

Luminance

Customer Success Manager

Manhattan, NY · On-site

Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and ... Experience in Customer Success, Account Management, Project Management, Implementation ...

PermitFlow

Implementation Specialist

New York, NY · On-site

$100K - $130K/yr

Role Overview As Implementation Specialist , you will report to the Vice President of Customer Success and support onboarding across PermitFlow's mid-market and enterprise accounts. You'll execute ...

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Customer Success Implementation Specialist information

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How much do customer success implementation specialist jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer success implementation specialist in the United States is $21.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What is the difference between Customer Success Implementation Specialist vs Customer Success Manager?

AspectCustomer Success Implementation SpecialistCustomer Success Manager
Primary FocusImplementing solutions, onboarding, and technical setupBuilding relationships, retention, and account growth
Required SkillsTechnical knowledge, onboarding processes, communicationCustomer relationship management, strategic planning
Work EnvironmentProject-based, technical teams, onboarding phasesAccount management, ongoing customer engagement
Common Industry UsageSoftware, SaaS, technical productsSoftware, SaaS, service industries

The Customer Success Implementation Specialist primarily focuses on onboarding and implementing products for new clients, ensuring technical setup and smooth transition. In contrast, the Customer Success Manager maintains ongoing relationships, drives customer retention, and seeks upsell opportunities. Both roles require strong communication skills, but their core responsibilities differ in scope and focus.

What does a customer success implementation specialist do?

A customer success implementation specialist helps clients set up and adopt a company's products or services, ensuring a smooth onboarding process. They provide training, support, and troubleshooting to maximize customer satisfaction and retention, often using tools like CRM software and project management platforms.
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Customer Success Implementation Specialist jobs near you

Implementation Specialist

Gaggle

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Gaggle has been supporting student safety and well-being for more than 20 years with a mission of ensuring the safety and well-being of students and schools by leveraging people and technology. Our vision is that all schools are safe and all students get the mental and emotional help they need.
Gaggle is looking for an Implementation Specialist to work directly with customers to ensure they have services enabled as quickly and effectively as possible. The main focus of this position is to oversee all aspects of enabling services to protect students. This includes helping customers understand and complete key milestones in implementation, validating that technical setups are correctly completed, and sharing best practices with customers that result in a great experience. This role owns the onboarding process and works closely with all internal teams to move customers through implementing their Gaggle services. A successful Implementation Specialist can quickly and accurately educate customers on our services, become proficient in handling the technical set-ups of systems such as Google, O365, and Web-Filtering Providers.
The ideal candidate will have the ability to tailor their process and communication style based on the unique needs of our district partners and the individuals they are working with.
Duties and Responsibilities:
  • Technical Implementation & Deployment Ownership
    • Own and manage implementations focused on:
      • Web Filter and Safety Management deployments, which include:
        • Chrome/Edge/Safari browser extension rollouts
        • Microsoft Agent deployment
        • OS Agent deployment
    • Hands-on experience with:
      • Google Workspace Admin Console
      • Microsoft 365 / Azure AD
      • Device management systems (Intune, JAMF, Google Admin MDM, etc.)
      • Organizational Unit and policy-based deployment strategies
  • Project Management
    • Manage concurrent implementation projects for assigned customers; this includes but is not limited to, project-tracking, leading onboarding calls, and training users on Gaggle's customer portal
    • Collaborate effectively with both internal teams and external district teams to coordinate project milestones, timelines, and deliverables
    • Ensure implementation projects with district partners are completed within 60 days of purchase
    • Support Customer Success Managers with the technical responsibilities of an account set-up for large school districts as they onboard to Gaggle
    • Communicate with internal teams to ensure an efficient implementation experience
  • Customer Management
    • Ensure customers complete implementation within 60 days of purchase by establishing a regular communication cadence with each account.
    • Guide and educate customers to ensure understanding of services purchased as well as successful outcomes
    • Provide exceptional customer service on all interactions through emails, calls, and meetings. This includes providing established best practices, asking questions to validate districts' understanding of what needs to be done, and documenting key decisions made throughout implementation
    • After services are enabled, monitor each district for 30 days to ensure they have been properly set up for success
    • Provide visibility to internal teams when customers are at-risk of not enabling services within 60 days and coordinate a plan to get their implementation back on track.

Skills and Qualifications:
  • Strong understanding of Google Workspace and Microsoft O365 Administration
  • Experience deploying Agents/Extensions
  • Experience with multiple MDMs preferred
  • Organized with the ability to handle multiple projects concurrently
  • Self-directed and self-motivated with the ability to work individually or as part of a team in a fully remote environment
  • Excellent verbal and written communication skills.
  • Detail-oriented

Education and Experiences:
  • Bachelor's degree or equivalent experience
  • Experience onboarding new customers
  • 3+ years of working in a customer-facing role (implementation experience a plus)
  • Proven record of providing exceptional customer service
  • Use of CRM to maximize efficiency (Salesforce a plus)
  • Involvement in K-12 is a plus
  • Experience working remotely is a plus

Additional Information:
  • Reports to the Implementation Manager
  • This is a fully remote position; a reliable high-speed connection and a comfortable, private, dedicated work area will be essential for this role's success

Salary Range and Benefits
Please apply to this posting in order to learn more about the starting salary range and benefit options. Some benefits highlights:
  • We're a remote-first company; our team works together across all 50 US states
  • PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering virtual visits and mental health resources
  • Dental insurance (including orthodontia) through Guardian
  • Vision insurance through BCBS/EyeMed
  • HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution
  • 401(k) plan with immediate vesting and a 4% company contribution with each paycheck
  • Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance)
  • Flexible PTO
  • Generous, 100% to 70% paid leave plans, up to 90 days
  • Pet Insurance Discount Program
  • Fun perks such as team recognition programs, holiday gifts and bonuses, company retreats, raffles, and fantasy football leagues

Our Team Commitment
Gaggle is proud to be recognized as a 2023 Top Workplace and also a proud recipient of the 2024 Top Workplaces USA Today award. We are committed to equal opportunity without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.

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