Atlanta, GA · Remote
Role Summary The Implementation Specialist owns the post-contract onboarding lifecycle for every ... customer success * Strong project management skills with the ability to run multiple concurrent ...
Quick apply
Atlanta, GA · Remote
Role Summary The Implementation Specialist owns the post-contract onboarding lifecycle for every ... customer success * Strong project management skills with the ability to run multiple concurrent ...
The Implementation Specialist will work closely with Sales, Customer Success, Payroll Operations, Benefits, Tax, Global Operations, and Engineering to ensure a smooth transition from signed client to ...
The Implementation Specialist will work closely with Sales, Customer Success, Payroll Operations, Benefits, Tax, Global Operations, and Engineering to ensure a smooth transition from signed client to ...
You are the architect of the customer's initial success and the primary driver of long-term platform adoption. As an Implementation Specialist, you don't just follow a checklist; you own the project ...
You are the architect of the customer's initial success and the primary driver of long-term platform adoption. As an Implementation Specialist, you don't just follow a checklist; you own the project ...
As an Implementation Specialist, you will lead customers through onboarding, data migration ... Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer ...
As an Implementation Specialist, you will lead customers through onboarding, data migration ... Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer ...
Southfield, MI · On-site
Description: Implementation Specialist About 700Credit 700Credit is the industry leader in ... customer experience. * Contribute to team success: Actively support all members of the ...
Southfield, MI · On-site
Description: Implementation Specialist About 700Credit 700Credit is the industry leader in ... customer experience. * Contribute to team success: Actively support all members of the ...
Collaborate with senior specialist to understand client requirements and translate them into ... Customer Success (50%) * Serve as a primary point of contact for clients post-implementation ...
Collaborate with senior specialist to understand client requirements and translate them into ... Customer Success (50%) * Serve as a primary point of contact for clients post-implementation ...
Description Implementation Specialist About 700Credit 700Credit is the industry leader in providing ... customer experience. * Contribute to team success: Actively support all members of the ...
Description Implementation Specialist About 700Credit 700Credit is the industry leader in providing ... customer experience. * Contribute to team success: Actively support all members of the ...
As an Implementation Specialist, you will lead customers through onboarding, data migration ... Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer ...
As an Implementation Specialist, you will lead customers through onboarding, data migration ... Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer ...
Collaborate with senior specialist to understand client requirements and translate them into ... Customer Success (50%) * Serve as a primary point of contact for clients post-implementation ...
Quick apply
Collaborate with senior specialist to understand client requirements and translate them into ... Customer Success (50%) * Serve as a primary point of contact for clients post-implementation ...
Dallas, TX · Remote
As an Implementation Specialist, you will lead customers through onboarding, data migration ... Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer ...
Dallas, TX · Remote
As an Implementation Specialist, you will lead customers through onboarding, data migration ... Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer ...
Collaborate with senior specialist to understand client requirements and translate them into ... Customer Success (50%) * Serve as a primary point of contact for clients post-implementation ...
Quick apply
Collaborate with senior specialist to understand client requirements and translate them into ... Customer Success (50%) * Serve as a primary point of contact for clients post-implementation ...
Plano, TX · On-site +1
The Implementation Specialist will play a key role in supporting clients through successful ... success metrics including time-to-implement, adoption readiness, and customer satisfaction.
Plano, TX · On-site +1
The Implementation Specialist will play a key role in supporting clients through successful ... success metrics including time-to-implement, adoption readiness, and customer satisfaction.
Collaborate with senior specialist to understand client requirements and translate them into ... Customer Success (50%) * Serve as a primary point of contact for clients post-implementation ...
Collaborate with senior specialist to understand client requirements and translate them into ... Customer Success (50%) * Serve as a primary point of contact for clients post-implementation ...
As an Implementation Specialist, you will lead customers through onboarding, data migration ... Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer ...
As an Implementation Specialist, you will lead customers through onboarding, data migration ... Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer ...
As an Implementation Specialist, you will lead customers through onboarding, data migration ... Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer ...
As an Implementation Specialist, you will lead customers through onboarding, data migration ... Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer ...
Southfield, MI · On-site
Job Type Full-time Description Implementation Specialist About 700Credit 700Credit is the industry ... customer experience. * Contribute to team success: Actively support all members of the ...
Southfield, MI · On-site
Job Type Full-time Description Implementation Specialist About 700Credit 700Credit is the industry ... customer experience. * Contribute to team success: Actively support all members of the ...
Chicago, IL · Remote
As an Implementation Specialist, you will lead customers through onboarding, data migration ... Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer ...
Chicago, IL · Remote
As an Implementation Specialist, you will lead customers through onboarding, data migration ... Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer ...
Collaborate with senior specialist to understand client requirements and translate them into ... Customer Success (50%) * Serve as a primary point of contact for clients post-implementation ...
Collaborate with senior specialist to understand client requirements and translate them into ... Customer Success (50%) * Serve as a primary point of contact for clients post-implementation ...
Plano, TX · On-site +1
The Implementation Specialist will play a key role in supporting clients through successful ... success metrics including time-to-implement, adoption readiness, and customer satisfaction.
Plano, TX · On-site +1
The Implementation Specialist will play a key role in supporting clients through successful ... success metrics including time-to-implement, adoption readiness, and customer satisfaction.
Southfield, MI · On-site
Description Implementation Specialist About 700Credit 700Credit is the industry leader in providing ... customer experience. * Contribute to team success: Actively support all members of the ...
Southfield, MI · On-site
Description Implementation Specialist About 700Credit 700Credit is the industry leader in providing ... customer experience. * Contribute to team success: Actively support all members of the ...
$11.54 - $13.59
7% of jobs
$13.59 - $15.65
5% of jobs
$17.41 is the 25th percentile. Wages below this are outliers.
$15.65 - $17.70
15% of jobs
$17.70 - $19.76
17% of jobs
The median wage is $20.58 / hr.
$19.76 - $21.81
16% of jobs
$21.81 - $23.86
13% of jobs
$24.30 is the 75th percentile. Wages above this are outliers.
$23.86 - $25.92
15% of jobs
$25.92 - $27.97
8% of jobs
$27.97 - $30.03
2% of jobs
$30.03 - $32.08
2% of jobs
$32.08 - $34.13
1% of jobs
$11
$21
$34
| Aspect | Customer Success Implementation Specialist | Customer Success Manager |
|---|---|---|
| Primary Focus | Implementing solutions, onboarding, and technical setup | Building relationships, retention, and account growth |
| Required Skills | Technical knowledge, onboarding processes, communication | Customer relationship management, strategic planning |
| Work Environment | Project-based, technical teams, onboarding phases | Account management, ongoing customer engagement |
| Common Industry Usage | Software, SaaS, technical products | Software, SaaS, service industries |
The Customer Success Implementation Specialist primarily focuses on onboarding and implementing products for new clients, ensuring technical setup and smooth transition. In contrast, the Customer Success Manager maintains ongoing relationships, drives customer retention, and seeks upsell opportunities. Both roles require strong communication skills, but their core responsibilities differ in scope and focus.
Cities with the most Customer Success Implementation Specialist job openings:
States with the most job openings for Customer Success Implementation Specialist jobs include:
The top searched job categories for Customer Success Implementation Specialist jobs are:
Full-time
PTO
This job post has expired 1 day ago. Applications are no longer accepted.
The Implementation Specialist owns the post-contract onboarding lifecycle for every new Pearly account, regardless of segment — from Committed through Go-Live. This role is responsible for getting new practices fully configured, trained, and confident in the platform, then handing off a well-documented, “Adopted” account to the Account Management CSM for ongoing relationship management, retention, and expansion. Where the Account Management CSM owns the long-term customer relationship, the Implementation Specialist owns the critical first stretch: turning a signed contract into a live, functioning customer.
This is a full life-cycle implementation role covering the entire book — SMB through Enterprise — rather than a single segment, and is a core seat in Pearly's CS model alongside the Account Management CSM.
Implementation & onboarding delivery ~75%
Kickoff through go-live, all segments
Cross-functional coordination ~15%
Sales handoff, Product/Eng escalations, CSM handoff
Support queue coverage ~10%
Support queue overflow + PTO backfill
Own onboarding for all newly signed accounts across every segment, managing pacing and prioritization across a mixed caseload.
Lead structured kickoff calls that define scope, timeline, stakeholders, and success criteria with each practice.
Configure the Pearly platform — PMS integration, payment setup, user permissions, and workflows — to match each practice's specific needs.
Run live training sessions for practice staff and providers, ensuring functional competency before go-live.
Track onboarding milestones and early account-health signals in Pylon, escalating risk early.
Validate the automated HubSpot → Pylon handoff at Committed, confirming segment and account data are accurate before kickoff.
Partner with the CSM on a documented go-live handoff once an account reaches “Closed Won” status.
Surface technical or product gaps discovered during implementation to cross-functional stakeholders, with clear reproduction detail and proposed solutions (where applicable).
Provide light Support queue coverage for overflow and PTO backfill, consistent with the team's shared coverage model.
Help build and maintain onboarding playbooks, templates, and segment-specific workflows as the customer base grows.
Identify recurring onboarding friction points and propose process or tooling improvements.
Time-to-go-live from Committed to Closed Won status
Onboarding CSAT / NPS
% of accounts reaching “Adopted” status within target window
Handoff quality, based on CSM feedback on handoff completeness
Data hygiene at close (segment field populated and accurate on HubSpot deals)
2–4 years in SaaS implementation, onboarding, or technical customer success
Strong project management skills with the ability to run multiple concurrent onboardings
Outcome/ROI oriented
Comfortable leading live software configuration and training sessions with non-technical end users
Detail-oriented and process-driven, with experience building or improving onboarding playbooks
Familiarity with tools like HubSpot and a support/CS platform (e.g., Pylon, Zendesk, Intercom)
Technical background is a plus — comfort with integrations, APIs, or PMS/software configuration helps with platform setup and troubleshooting during onboarding
Dental or healthcare software experience is a plus, but not required
Payment Services background a plus
Comfortable with startup ambiguity and evolving process
