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Customer Implementation Jobs (NOW HIRING)

Weave

Customer Implementation Specialist

Lehi, UT · On-site

The role of a Customer Implementation Specialist is to help each customer successfully implement the Weave platform during the onboarding process. Implementation Specialists are responsible for ...

Zappi

Customer Implementation Manager

Boston, MA

$74K - $84K/yr

As a core member of our Professional Services (PS) and Implementation function, the Customer Onboarding Manager will set the groundwork for successful platform adoption by deeply understanding ...

Zappi

Customer Implementation Manager

Boston, MA

As a core member of our Professional Services (PS) and Implementation function, the Customer Onboarding Manager will set the groundwork for successful platform adoption by deeply understanding ...

Neara

Director, Customer Implementation

New York, NY · On-site

$180K - $250K/yr

... scale implementations. You can develop people around you, not just co-ordinate them. Things to note: * Location: We prefer candidates based near their primary customer. * Travel: Expect regular ...

Flywire

Customer Implementation Associate

Boston, MA

The Customer Implementation Associate plays a key role in guiding new customers through onboarding and implementation of Sertifi and Flywire solutions. This role supports the transition from sales to ...

Flywire

Customer Implementation Associate

Boston, MA

The Customer Implementation Associate plays a key role in guiding new customers through onboarding and implementation of Sertifi and Flywire solutions. This role supports the transition from sales to ...

Epos Now

Customer Implementation Consultant

Orlando, FL · On-site

$18.50 - $22.75/hr

As a member of the customer support team, you will play a key role in handling customer support calls to onboard new customers and resolve any queries timely and efficiently. Responsibilities:

RouteGenie

Implementation Associate

Nashville, TN · On-site

$55K - $70K/yr

We're seeking an Implementation Associate to join our Customer Success team and serve as the primary guide for new customers during their implementation journey. In this role, you'll manage the ...

Workable

Implementation Manager

Boston, MA

$80K - $95K/yr

As an Implementation Manager based in Boston, MA, you will play a pivotal role in guiding customers ... Serve as the main point of contact for customers from onboarding through ongoing support, building ...

Workable

Implementation Manager

Boston, MA · On-site

As an Implementation Manager based in Boston, MA, you will play a pivotal role in guiding customers through the onboarding and deployment of Workable's Recruiting and HR solutions. You will own a ...

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Customer Implementation information

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$39K

$103.5K

$168K

How much do customer implementation jobs pay per year?

As of May 30, 2026, the average yearly pay for customer implementation in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Implementation Specialist, and why are they important?

To thrive as a Customer Implementation Specialist, you need a solid understanding of project management, technical troubleshooting, and client onboarding processes, often supported by a bachelor’s degree in business or a related field. Familiarity with customer relationship management (CRM) systems, project tracking tools like Jira or Asana, and relevant industry software is typically required. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for ensuring a smooth client experience. These skills and qualities are important for successfully guiding customers through onboarding, minimizing errors, and building strong client relationships.

What are some typical challenges faced in a Customer Implementation role, and how can they be managed effectively?

In a Customer Implementation role, professionals often encounter challenges such as aligning client expectations with product capabilities, coordinating timelines across multiple teams, and managing scope changes during rollout. Effective communication, proactive project management, and setting clear milestones are key strategies to overcome these obstacles. Building strong relationships with both clients and internal stakeholders also helps in quickly addressing issues and ensuring a smooth implementation process.

What is a Customer Implementation specialist?

A Customer Implementation specialist is responsible for onboarding new clients and ensuring the successful deployment of products or services. They work closely with customers to understand their needs, configure solutions, provide training, and resolve any issues during the implementation process. Their goal is to ensure a smooth transition for the customer, maximize customer satisfaction, and set the foundation for long-term business relationships.

What is the difference between Customer Implementation vs Customer Support Specialist?

AspectCustomer ImplementationCustomer Support Specialist
Primary FocusOnboarding and deploying products for new customersProviding ongoing support and troubleshooting for existing customers
Required SkillsTechnical knowledge, project management, communicationProblem-solving, communication, technical troubleshooting
Work EnvironmentProject-based, often client-facing, implementation teamsHelp desks, call centers, support teams
CertificationsOften requires technical or industry-specific certificationsCustomer service certifications beneficial but not always required

Customer Implementation focuses on deploying products and ensuring successful onboarding for new clients, often involving technical setup and project management. Customer Support Specialists handle ongoing customer issues, troubleshooting, and support. While both roles require strong communication skills, Customer Implementation is more project-oriented, whereas Customer Support is ongoing and reactive.

More about Customer Implementation jobs
What cities are hiring for Customer Implementation jobs? Cities with the most Customer Implementation job openings:
What are the most commonly searched types of Customer Implementation jobs? The most popular types of Customer Implementation jobs are:
What job categories do people searching Customer Implementation jobs look for? The top searched job categories for Customer Implementation jobs are:
Customer Implementation jobs near you

Customer Implementation Specialist

Weave

Lehi, UT • On-site

Full-time

Posted 20 days ago

Job description

The role of a Customer Implementation Specialist is to help each customer successfully implement the Weave platform during the onboarding process. Implementation Specialists are responsible for managing the relationship with each customer while ensuring a high quality experience and timely implementation. Each Implementation Specialist has a portfolio of customers in various stages of the implementation process and is required to prioritize, balance and manage both planned and unplanned work.
A positive experience during the implementation process is critical to a customer's long-term success and Weave is committed to finding the right people to make that happen.
  • This position will be hybrid: M/T/W in office and Th/F are WFH
  • Reports to: Onboarding Manager

What You Will Own
  • Develop and manage relationships with customers throughout the implementation process.
  • Manage a portfolio of customers in various stages of implementation.
  • Act as the project manager/point contact for each customer.
  • Keep the customer informed throughout the process and set clear expectations.
  • Teach and train customers how to maximize the value of the Weave platform.
  • Provide a five-star customer experience with each customer.
  • Triage, troubleshoot and prioritize issues as they arise during implementation.
  • Coordinate with adjacent teams on all tasks related to onboarding.
  • Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers.
  • Aid offices with installing their Weave software and hardware.
  • Handle escalations with customers.
  • Daily documentation of all completed and uncompleted work.
  • Manage your calendar and scheduled events

What You Will Need to Accomplish the Job
  • 2+ years of experience in Account Management / Implementation.
  • Drives Results: Consistently achieving results, even under tough circumstances.
    • Persists in accomplishing objectives despite obstacles and setbacks.
  • Ensures Accountability: Holding self and others accountable to meet commitments.
    • Takes personal responsibility for decisions, action, and failures.
  • Manages Complexity: Making sense of complex. high quantity, and sometimes contradictory information to effectively solve problems.
    • Uncovers root causes to difficult problems.
  • Resourcefulness: Securing and deploying resources effectively and effectively and efficiently.
    • Orchestrates multiple activities simultaneously to accomplish a goal.
  • Being Resilient: Rebounding from setbacks and adversity when facing difficult situations.
    • Handles and manages crisis effectively.
  • Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
    • Anticipates land mines and plans approach accordingly.
  • Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
    • Understands that different situations may call for different approaches.
    • Can Act differently depending on the circumstances.
  • Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
    • Builds and delivers solutions that meet customer expectations.
  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
    • Adjusts to fit the audience and the message.
  • Collaborates with Others/Interpersonal Savvy: Building partnerships and working collaboratively with others to meet shared objectives.
    • Work cooperatively with others across the organization to achieve shared objectives.
    • Partners with others to get work done.
  • Strong technical aptitude.

What Will Make Us Love You
  • Knowledge of basic computer networking and how an average home/office network is configured.
  • Ability to have fun and interact with the team (during the appropriate times).
  • Self-driven.
  • Vision - ability to see beginning to end.
  • Ability/Desire to build relationships (with co-workers and customers).

Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.
At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.
Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
Beware of recruitment fraud. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.

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