ZipRecruiter

Log In

1

Customer Implementation Jobs (NOW HIRING)

Weave

Customer Implementation Specialist

Lehi, UT · On-site

An Implementation Specialist is responsible for guiding new Weave customers through the implementation, training, and activation of the Weave platform during the onboarding process. This role serves ...

Weave

Customer Implementation Specialist

Lehi, UT · Hybrid

Customer Implementation Specialist The role of a Customer Implementation Specialist is to help each customer successfully implement the Weave platform during the onboarding process. Implementation ...

Neara

Director, Customer Implementation

New York, NY · On-site

$180K - $250K/yr

... scale implementations. You can develop people around you, not just co-ordinate them. Things to note: * Location: We prefer candidates based near their primary customer. * Travel: Expect regular ...

next page

Showing results 1-20

All JobsCustomer Implementation Jobs

Customer Implementation information

See salary details

$39K

$103.5K

$168K

How much do customer implementation jobs pay per year?

As of Jun 22, 2026, the average yearly pay for customer implementation in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Implementation Specialist, and why are they important?

To thrive as a Customer Implementation Specialist, you need a solid understanding of project management, technical troubleshooting, and client onboarding processes, often supported by a bachelor’s degree in business or a related field. Familiarity with customer relationship management (CRM) systems, project tracking tools like Jira or Asana, and relevant industry software is typically required. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for ensuring a smooth client experience. These skills and qualities are important for successfully guiding customers through onboarding, minimizing errors, and building strong client relationships.

What does a customer implementation specialist do?

A customer implementation specialist is responsible for onboarding new clients, configuring products or services to meet their needs, and ensuring a smooth transition to using the company's solutions. They often collaborate with sales, technical teams, and clients, utilizing tools like CRM software and project management platforms to deliver effective implementations.

What are some typical challenges faced in a Customer Implementation role, and how can they be managed effectively?

In a Customer Implementation role, professionals often encounter challenges such as aligning client expectations with product capabilities, coordinating timelines across multiple teams, and managing scope changes during rollout. Effective communication, proactive project management, and setting clear milestones are key strategies to overcome these obstacles. Building strong relationships with both clients and internal stakeholders also helps in quickly addressing issues and ensuring a smooth implementation process.

How can I make 2000 a week working from home?

A Customer Implementation role can potentially pay $2,000 or more weekly if it involves high-volume client onboarding, specialized skills, or performance-based bonuses. Achieving this income level typically requires extensive experience, strong communication skills, and the ability to handle multiple accounts efficiently, often within flexible schedules and remote work environments.

What is the highest paying customer service job?

In customer service roles, senior positions such as Customer Service Managers, Client Success Directors, or Customer Experience Executives tend to have the highest salaries, often exceeding $70,000 annually. These roles typically require extensive experience, leadership skills, and sometimes industry-specific knowledge or certifications.

What is a Customer Implementation specialist?

A Customer Implementation specialist is responsible for onboarding new clients and ensuring the successful deployment of products or services. They work closely with customers to understand their needs, configure solutions, provide training, and resolve any issues during the implementation process. Their goal is to ensure a smooth transition for the customer, maximize customer satisfaction, and set the foundation for long-term business relationships.

What is the difference between Customer Implementation vs Customer Support Specialist?

AspectCustomer ImplementationCustomer Support Specialist
Primary FocusOnboarding and deploying products for new customersProviding ongoing support and troubleshooting for existing customers
Required SkillsTechnical knowledge, project management, communicationProblem-solving, communication, technical troubleshooting
Work EnvironmentProject-based, often client-facing, implementation teamsHelp desks, call centers, support teams
CertificationsOften requires technical or industry-specific certificationsCustomer service certifications beneficial but not always required

Customer Implementation focuses on deploying products and ensuring successful onboarding for new clients, often involving technical setup and project management. Customer Support Specialists handle ongoing customer issues, troubleshooting, and support. While both roles require strong communication skills, Customer Implementation is more project-oriented, whereas Customer Support is ongoing and reactive.

How much do implementation consultants earn?

Implementation consultants typically earn between $60,000 and $100,000 annually, depending on experience, industry, and location. Entry-level roles may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries, often supplemented with bonuses or commissions.
More about Customer Implementation jobs
What cities are hiring for Customer Implementation jobs? Cities with the most Customer Implementation job openings:
What are the most commonly searched types of Customer Implementation jobs? The most popular types of Customer Implementation jobs are:
What job categories do people searching Customer Implementation jobs look for? The top searched job categories for Customer Implementation jobs are:
Customer Implementation jobs near you

Customer Implementation Specialist

Weave

Lehi, UT • On-site

Full-time

Posted 13 days ago

Job description

An Implementation Specialist is responsible for guiding new Weave customers through the implementation, training, and activation of the Weave platform during the onboarding process. This role serves as the primary point of contact throughout onboarding, ensuring customers are properly configured, trained, and prepared to successfully adopt scheduling, texting, and communication workflows. You will manage a portfolio of customers at various stages of implementation, balancing project management, customer education, technical troubleshooting, and go-live execution. Success in this role is measured by customer adoption, implementation quality, customer satisfaction, and long-term retention
  • Hybrid position: M/T/W in office and Th/F are WFH
  • Schedule: 7:00am-4:00pm or 8:00am-5:00pm
  • Reports to: Manager of Implementation, Single

What You Will Own
  • Serve as the primary implementation specialist and trusted advisor from kickoff through go-live.
  • Manage a portfolio of customers in various stages of onboarding.
  • Lead customer training and activation calls for Weave products.
  • Configure and activate Weave systems.
  • Troubleshoot implementation issues and partner with Product, Support, Operations, and Engineering teams when necessary.
  • Proactively manage customer expectations and communicate implementation milestones.
  • Handle customer escalations and adoption concerns.
  • Ensure customers understand how to maximize the value of Weave's features
  • Document customer interactions, implementation progress, and next steps.
  • Schedule and conduct post-go-live check-in calls to support adoption and long-term success.
  • Deliver a five-star customer experience throughout the onboarding journey.
What You Will Need to Accomplish the Job
  • 2+ years of experience in customer-facing roles.
  • Strong presentation and customer training skills.
  • Ability to manage multiple implementations simultaneously.
  • Excellent verbal and written communication skills.
  • Strong technical aptitude and ability to troubleshoot software workflows.
  • Ability to navigate ambiguity and operate in a fast-changing environment.
  • Strong organizational and time management skills.
  • Ability to build trust and influence customer behavior.
  • Demonstrated ability to drive customer adoption and outcomes.
  • Experience handling escalated customer situations.
Core Competencies
  • Customer Focus
  • Project Management
  • Accountability
  • Problem Solving
  • Adaptability
  • Resilience
  • Communication
  • Collaboration
  • Resourcefulness
  • Results Orientation
What Will Make Us Love You
  • Experience implementing SaaS products.
  • Experience training customers on software platforms.
  • Knowledge of healthcare or dental practice workflows.
  • Basic understanding of networking, phone systems, and integrations.
  • Ability to thrive in a pilot environment and help shape evolving processes.
  • Strong relationship-building skills with both customers and teammates.
  • Self-starter mentality with the ability to identify opportunities for improvement.
  • Passion for helping customers adopt new technology and achieve measurable value.

Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.
At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.
Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
Beware of recruitment fraud. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.

Apply