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Customer Implementation Jobs (NOW HIRING)

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Director, Customer Implementation - USA (NYC) Neara is hiring a Director, Customer Implementation to oversee a strategic portfolio of electric utilities across the United States. Reporting directly ...

Raydar

Customer Implementation Lead

San Francisco, CA · On-site

$140K - $160K/yr

The role We are hiring a Customer Implementation Lead to build the company's first implementation function. This is a hands-on individual-contributor role. You will own the full customer journey from ...

Cranston

Customer Implementation Lead

San Francisco, CA · On-site

$120K - $160K/yr

ABOUT THE ROLE As a Customer Implementation Lead, you will own the customer journey from signed contract through confident daily use. You will be the quarterback for each launch: turn customer goals ...

Neara

WI · On-site

... scale implementations. You can develop people around you, not just co-ordinate them. Things to note: * Location: We prefer candidates based near their primary customer. * Travel: Expect regular ...

Neara

Director, Customer Implementation

Los Angeles, CA · On-site

$180K - $250K/yr

... scale implementations. You can develop people around you, not just co-ordinate them. Things to note: * Location: We prefer candidates based near their primary customer. * Travel: Expect regular ...

Neara

Director, Customer Implementation

San Francisco, CA · On-site

$180K - $250K/yr

... scale implementations. You can develop people around you, not just co-ordinate them. Things to note: * Location: We prefer candidates based near their primary customer. * Travel: Expect regular ...

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Customer Implementation information

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$39K

$103.5K

$168K

How much do customer implementation jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer implementation in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What is a customer implementation specialist?

A Customer Implementation specialist is responsible for onboarding new clients and ensuring the successful deployment of products or services. They work closely with customers to understand their needs, configure solutions, provide training, and resolve any issues during the implementation process. Their goal is to ensure a smooth transition for the customer, maximize customer satisfaction, and set the foundation for long-term business relationships.

What are the key skills and qualifications needed to thrive as a customer implementation specialist?

To thrive as a Customer Implementation Specialist, you need a solid understanding of project management, technical troubleshooting, and client onboarding processes, often supported by a bachelor’s degree in business or a related field. Familiarity with customer relationship management (CRM) systems, project tracking tools like Jira or Asana, and relevant industry software is typically required. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for ensuring a smooth client experience. These skills and qualities are important for successfully guiding customers through onboarding, minimizing errors, and building strong client relationships.

What are some typical challenges faced in a customer implementation role, and how can they be managed effectively?

In a Customer Implementation role, professionals often encounter challenges such as aligning client expectations with product capabilities, coordinating timelines across multiple teams, and managing scope changes during rollout. Effective communication, proactive project management, and setting clear milestones are key strategies to overcome these obstacles. Building strong relationships with both clients and internal stakeholders also helps in quickly addressing issues and ensuring a smooth implementation process.

What is the difference between Customer Implementation vs Customer Support Specialist?

AspectCustomer ImplementationCustomer Support Specialist
Primary FocusOnboarding and deploying products for new customersProviding ongoing support and troubleshooting for existing customers
Required SkillsTechnical knowledge, project management, communicationProblem-solving, communication, technical troubleshooting
Work EnvironmentProject-based, often client-facing, implementation teamsHelp desks, call centers, support teams
CertificationsOften requires technical or industry-specific certificationsCustomer service certifications beneficial but not always required

Customer Implementation focuses on deploying products and ensuring successful onboarding for new clients, often involving technical setup and project management. Customer Support Specialists handle ongoing customer issues, troubleshooting, and support. While both roles require strong communication skills, Customer Implementation is more project-oriented, whereas Customer Support is ongoing and reactive.

What does a customer implementation specialist do?

A customer implementation specialist is responsible for onboarding new clients, configuring products or services to meet their needs, and ensuring a smooth transition from sales to active use. They often coordinate with technical teams, provide training, and troubleshoot issues during the implementation process to ensure customer satisfaction.
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Customer Implementation jobs near you

Customer Implementation Manager

Chicago, IL

Daniels Health
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Daniels Healthexternal

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Daniels Health rating

6.3

Company rating: 6.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

The Customer Implementation Project Manager is responsible for managing new customer implementations assigned to them. They will act as the quarterback of the implementation process and work with leaders and individual contributors from various teams to ensure all action items are completed and all deadlines/deliverables are met. The Implementation Project Manager will be responsible for scheduling and leading all internal implementation meetings for implementations and driving clear communication throughout the implementation process. This position will work closely with external key stakeholders and the following internal teams: Sales, Account Management, Supply Chain, Installation, Field Services, Plant Operations, Clinical Education, and any other teams involved in the implementation process. 
What you will do
  • Lead end-to-end customer implementations from project handoff through installation, go-live, and transition to ongoing support.
  • Serve as the primary point of contact and project lead for customers throughout the implementation lifecycle.
  • Develop and maintain project plans, including scope, milestones, timelines, deliverables, dependencies, and risks.
  • Facilitate customer kickoffs, implementation meetings, readiness reviews, and post-launch follow-up activities.
  • Coordinate cross-functional teams including Sales, Account Management, Operations, Supply Chain, Installation, Technology, Clinical Education, Training, and Client Success.
  • Drive accountability for project deliverables, action items, and deadlines across internal and external stakeholders.
  • Monitor implementation progress, proactively identify risks, and develop mitigation plans to keep projects on track.
  • Maintain project documentation, status reports, risk logs, action plans, and launch readiness materials.
  • Manage scope changes and ensure implementation requirements are documented and communicated effectively.
  • Identify opportunities to improve implementation processes, tools, workflows, and the overall customer experience.
 
What we are looking for
  • Bachelor's degree or equivalent combination of education and experience.
  • Experience managing customer implementations, onboarding programs, client delivery initiatives, operations projects, or related project management activities.
  • Experience in healthcare, healthcare services, health technology, clinical operations, medical waste, or another regulated industry.
  • Proven success leading complex, cross-functional implementation or deployment projects.
  • Strong project management skills, including planning, dependency tracking, risk management, issue resolution, change control, and status reporting.
  • Experience using project management platforms, CRM systems such as Salesforce, and collaboration tools.
  • Exceptional organizational skills with strong attention to detail and follow-through.
  • Ability to work independently, prioritize competing demands, and make sound decisions in a dynamic environment.
  • Strong communication and stakeholder management skills with the ability to influence without direct authority.
Why work for us
  • Job Stability – As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
  • Comprehensive Benefits – Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
  • 401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
  • Permanent Position – Full-time, 40 hours per week with long-term career potential
  • Mission-Driven Work – Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions
  • Growth & Development – Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization
Who are we?
We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.

 
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart  conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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