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Customer Implementation Manager Jobs (NOW HIRING)

Socket.dev

Customer Implementation Manager

Columbus, OH · On-site

$70 - $100/hr

We are seeking a highly motivated and organized Customer Implementation Manager to join our growing Implementation team. In this role, you will be focused on project management and responsible for ...

Brellium

Implementation Manager

New York, NY · On-site

$100K - $150K/yr

We are seeking an Implementation Manager to help our behavioral health, ABA (autism care), hospice, home health and nutrition customers implement our AI product. You will work with the C-Suite of ...

MetTel

Implementation Manager

Red Bank, NJ

Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We ... Implementation Manager At MetTel, we take pride in delivering exceptional customer experiences and ...

Saleo, Inc.

Implementation Manager

Alpharetta, GA · On-site

Manage and coordinate multiple customer implementations simultaneously as the implementation lead and Saleo subject matter expert * Conduct discovery sessions to deeply understand customer ...

Saleo, Inc.

Implementation Manager

Alpharetta, GA · On-site

Manage and coordinate multiple customer implementations simultaneously as the implementation lead and Saleo subject matter expert * Conduct discovery sessions to deeply understand customer ...

MetTel

Implementation Manager

Holmdel, NJ · On-site

Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We ... Implementation Manager At MetTel, we take pride in delivering exceptional customer experiences and ...

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Customer Implementation Manager information

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$39K

$103.5K

$168K

How much do customer implementation manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer implementation manager in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

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Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $103,518 per year, or $49.8 per hour.

Customer Implementation Manager

Socket.dev

Columbus, OH • On-site

$70 - $100/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Who We Are:

Foxen advances financial wellness through multi-family real estate. Founded in 2018 and headquartered in Columbus, Ohio, we provide we provide a platform of compliance solutions for multifamily property owners, operators and residents.

We’ve built a profitable, growing business in a challenging market. Customers stay and expand with us. Our product portfolio continues to deepen. And we still have significant room to grow.

That kind of momentum requires something specific from the people who work here: high standards, a builder’s mindset and ambition without ego.

Foxen isn’t for everyone. But for the people it’s for, it’s a supportive place to grow.

What You’ll Do:

We are seeking a highly motivated and organized Customer Implementation Manager to join our growing Implementation team. In this role, you will be focused on project management and responsible for managing the successful onboarding of new customers. You will collaborate closely with Customer Success Managers (CSMs), Relationship Managers (RMs), Customer Experience (CX) Engineers, and other internal teams to ensure a smooth and seamless transition for our customers. This is a dynamic role that requires strong project management, communication, and problem-solving skills.

Key Responsibilities:
  • Lead and manage the entire customer onboarding process from initial kickoff to successful launch.
  • Develop and maintain detailed project plans, timelines, and budgets for each customer onboarding project.
  • Collaborate closely with CSMs, RMs, CX Engineers, and other internal teams to ensure seamless project execution.
  • Proactively identify and mitigate potential risks and challenges throughout the onboarding process.
  • Conduct regular project status meetings with internal teams and customers to communicate progress, address any roadblocks, and ensure client satisfaction.
  • Track project progress and deliverables, ensuring projects are completed on time.
  • Develop and maintain strong relationships with customers throughout the onboarding process.
  • Gather and analyze customer feedback to identify areas for improvement in the onboarding process.
  • Continuously improve onboarding processes and best practices.
  • Contribute to the development and maintenance of project management tools and resources.
What You Bring:
  • 2+ years of experience in project management, preferably within the SaaS or technology industry.
  • Proven ability to manage multiple projects simultaneously and prioritize effectively.
  • Strong project management methodologies (e.g., Agile, Waterfall)
  • Excellent communication, interpersonal, and presentation skills.
  • Strong analytical and problem-solving skills.
  • Ability to build and maintain strong relationships with clients and internal stakeholders.
  • Proficiency in project management software (e.g., Jira, Asana)
  • Experience with Salesforce is a plus.
  • Bachelor’s degree in business administration, Project Management, or a related field preferred.
What We Offer:

As a Customer Implementation Manager, you will receive competitive pay, bonus opportunities and a robust benefits package. Our benefits include your choice of three health insurance plans, voluntary dental, vision, short-term disability, long-term disability, life insurance, paid time off, paid holidays, a 401k with 4% company match and a yearly learning & development stipend. This is a full-time exempt position, reporting to the company’s Manager, Implementation. Occasional travel may be required to attend training and other company functions.

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