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Customer Implementation Manager Jobs (NOW HIRING)

Zappi

Customer Implementation Manager

Boston, MA

$74K - $84K/yr

Customer Implementation Manager Application Deadline: 11 June 2026 Department: Professional Services Employment Type: Full Time Location: Boston, MA Compensation: $74,000 - $84,000 / year ...

Zappi

Customer Implementation Manager

Boston, MA · On-site

$74K - $84K/yr

Customer Implementation Manager Application Deadline: 11 June 2026 Department: Professional Services Employment Type: Full Time Location: Boston, MA Compensation: $74,000 - $84,000 / year Description ...

Zappi

Customer Implementation Manager

Boston, MA · On-site

Manage customers from point of sale through onboarding and implementation to Customer Success handover * Own onboarding and implementation timelines across a typical 40-60 day customer journey

Rivia Health

Implementation Manager

Tempe, AZ · On-site +1

We\'re looking for an Implementation Manager to own the customer onboarding experience from signed contract through a successful first 30 days on the platform. You\'ll serve as the primary point of ...

Brellium

Implementation Manager

New York, NY · On-site

$100K - $150K/yr

We are seeking an Implementation Manager to help our behavioral health, ABA (autism care), hospice, home health and nutrition customers implement our AI product. You will work with the C-Suite of ...

Collectly

Implementation Manager

San Francisco, CA

RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers. The Opportunity We are seeking a highly motivated and experienced Implementation Manager with ...

Collectly

Implementation Manager

San Francisco, CA · On-site

RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers. The Opportunity We are seeking a highly motivated and experienced Implementation Manager with ...

Puzzle.io

Implementation Manager

San Francisco, CA · Remote

You'll take customers from signed contract through a successful go-live, ensuring their financial ... You'll manage the entire implementation lifecycle -- kickoff, configuration, data migration ...

Invoca

Implementation Manager

Chicago, IL · Remote

As an Implementation Manager, you will lead the successful deployment of Invoca's industry-leading ... Customer Engagement: Collaborate with customers to understand business objectives and tailor ...

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All JobsCustomer Implementation Manager Jobs

Customer Implementation Manager information

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$39K

$103.5K

$168K

How much do customer implementation manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for customer implementation manager in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the salary of an implementation manager?

The salary of a Customer Implementation Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for professional development in project management and client relations.

What is the highest paying job in customer service?

In customer service, roles such as Customer Success Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong communication skills, strategic planning, and industry knowledge, and may involve managing large teams or key accounts.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, training, and support to meet client needs and expectations.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

Can I make 100k as a project manager?

A Customer Implementation Manager can potentially earn $100,000 or more annually, especially with experience, certifications, and working in high-demand industries. Salaries vary based on location, company size, and individual skills, with senior roles and those managing large projects often reaching or exceeding this level.
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Customer Implementation Manager jobs near you

Customer Implementation Manager

Studycast

Raleigh, NC • On-site

Full-time

Posted 4 days ago

Job description

About Core Sound Imaging
Core Sound Imaging, a PSG company, is redefining the future of medical imaging through innovative, cloud-based technology. Our flagship platform, Studycast®, is a comprehensive PACS solution designed to enhance operational efficiency, reduce costs, and accelerate the delivery of patient care.
Studycast seamlessly integrates the entire imaging workflow - from EMR to exam, to report, and back to EMR - within a secure, cloud-based environment. Its intuitive interface enables clinicians to view diagnostic-quality images and generate structured reports anytime, anywhere, ensuring timely and informed clinical decisions. Join us in transforming how healthcare professionals manage and share imaging data through innovation, reliability, and cloud technology.
Join us in transforming how healthcare professionals manage and share imaging data through innovation, reliability, and cloud technology
About the role
The Customer Implementation Manager is responsible for leading the implementation experience for all customer implementations. This role oversees the implementation and technical configuration teams ensuring consistent, high-quality delivery that drives rapid customer adoption and optimal time-to-value.
The Customer Implementation Manager is accountable for execution against key operational metrics, including new revenue turn-up velocity, customer time-to-live and time-to-value, customer satisfaction, and team efficiency. This leader will drive continuous process improvement, automation, and scalability across the implementation lifecycle to support increasing customer volume while maintaining service quality.
Success in this role is measured by the ability to deliver predictable, efficient implementations, achieve CSAT targets, and accelerate customer activation and revenue realization.
Key Responsibilities (Duties are illustrative and not inclusive and may vary.)
Team Leadership & Execution
  • Lead, coach, and develop a team of implementation specialists and technical professionals, fostering a high-performance, accountable culture.
  • Establish clear roles, responsibilities, and capacity models across implementation functions.
  • Actively drive team performance to achieve (or exceed) defined KPIs and provide ongoing feedback, coaching, and performance management.
  • Ensure consistent execution of onboarding processes, from project kickoff through go-live and transition to Customer Success.
  • Build and foster a team culture that encourages and rewards driving increased momentum, creative problem solving and an overall bias towards action.

Implementation Delivery & Operational Excellence
  • Own the end-to-end implementation lifecycle, ensuring projects are delivered on time, within scope, and with high quality.
  • Drive achievement of team goals, including:
    • Target new revenue activation.
    • Target % of implementations completed within 30 days.
    • Target % of implementations achieving target CSAT.
  • Implement standardized project management methodologies, tools, and reporting (e.g., Smartsheets, Asana or equivalent).
  • Ensure accurate forecasting of go-live dates to support revenue recognition and financial planning.

Process Improvement & Automation
  • Identify bottlenecks and inefficiencies across the customer onboarding lifecycle and implement scalable solutions.
  • Lead initiatives to reduce time-to-value through process optimization, automation, and improved customer engagement models.
  • Partner with Product and Engineering to influence feature development that improves onboarding efficiency and customer experience.
  • Continuously refine onboarding playbooks, delivery methods, and customer engagement strategies.

Customer Experience & Outcomes
  • Ensure consistent, high-quality customer onboarding experience aligned with customer expectations and business outcomes.
  • Monitor customer feedback and CSAT data to identify trends and implement corrective actions.
  • Act as an escalation point for customer escalations and complex or at-risk implementations.
  • Ensure customers are fully enabled and prepared for go-live, including completion of training, workflow validation, and system readiness.

Cross-Functional Collaboration
  • Partner with Sales to ensure smooth handoff and alignment of customer expectations and scope.
  • Collaborate with Customer Success to ensure a seamless transition post-go-live and alignment of adoption goals.
  • Work closely with Support and Engineering to resolve implementation-related issues and improve product usability.
  • Provide regular reporting and insights to leadership on implementation performance, risks, and opportunities.

Reporting & Analytics
  • Track and report on key implementation metrics, including cycle time, CSAT, resource utilization, and forecast accuracy.
  • Use data-driven insights to inform staff, process improvements, and strategic decisions.
  • Maintain visibility into project health, risks, and delivery timelines across the portfolio.

Qualifications
Education and Experience
  • Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field required.
  • 3-5+ years of experience managing Implementation, Onboarding, or Professional Services teams within a SaaS B2B environment.
  • 3-5+ years of hands-on progressive experience in an Implementation/Onboarding role within a SaaS B2B environment.
  • Experience in healthcare technology is strongly preferred.
  • Proven track record of delivering SaaS B2B implementations at scale while improving efficiency and customer satisfaction.
  • Experience with project management tools (e.g., Smartsheets, Monday, Asana), CRM platforms (e.g., Salesforce, HubSpot), and customer engagement tools.
  • Strong analytical and problem-solving skills with a data-driven approach to decision-making.
  • Demonstrated ability to lead process improvement and automation initiatives.

Success Metrics
  • New Revenue Turn-up: Customer implementation revenue vs. target.
  • Speed to Value: % of implementations completed within target interval.
  • Implementation CSAT: % of implementations achieve CSAT ≥ x%.
  • Forecast Accuracy: Accurate and reliable go-live forecasting.
  • Operational Efficiency: Measurable reduction in implementation cycle time and resource waste.
  • Scalability: Ability to support increased implementation volume without degradation in quality.

Core Competencies
  • Operational leadership and team development
  • Process design and continuous improvement
  • Data-driven decision making
  • Customer-centric mindset
  • Cross-functional collaboration
  • Change management and adaptability

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