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Customer Implementation Manager Jobs in Illinois

AssistIQ

Implementation Manager

Chicago, IL · On-site +1

About the Role In the role of Implementation Manager, you'll deploy AssistIQ's software across ... Your ultimate goal is to make it easy for our customers to adopt and implement our solution. We're ...

FourKites

Implementation Manager

Chicago, IL · On-site +1

You will execute implementations for each customer based upon their specific processes ... You will develop comprehensive project roadmaps with clear milestones, managing scope changes while ...

AssistIQ

Implementation Manager

Chicago, IL · On-site

About the Role In the role of Implementation Manager, you'll deploy AssistIQ's software across ... Your ultimate goal is to make it easy for our customers to adopt and implement our solution. We're ...

FourKites

Implementation Manager

Chicago, IL · On-site +1

As an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind ... You will execute implementations for each customer based upon their specific processes ...

Supernova Technology

Implementation Manager

Chicago, IL · On-site

$90K - $120K/yr

As a Implementation Manager, you will manage and be responsible for the implementation of Supernova ... Strong interpersonal skills and ability to connect with a diverse customer and employee population

Rundoo

Implementation Manager

Chicago, IL · On-site

$82K - $111K/yr

This role is ideal for someone who thrives on building lasting customer relationships and growing with a fast-paced startup. What you'll do as an Implementation Manager at Rundoo * Project manage the ...

Engine

Implementation Manager

Chicago, IL · On-site

$105K - $130K/yr

As an Implementation Manager at Engine, you'll own the onboarding experience for some of our most important new customers, setting them up for long-term success on the platform. You'll craft tailored ...

Rundoo, Inc.

Implementation Manager

Chicago, IL · On-site

$80 - $100/hr

Project manage the full implementation process from kickoff to go‑live and post‑support ... Partner with sales development and customer success teams to ensure smooth handoffs. * Provide ...

AssistIQ

Sr. Implementation Manager

Chicago, IL · On-site +1

This role goes beyond execution; you will act as a strategic partner to customers, a mentor to Implementation Managers, and a key voice in cross-functional collaboration with Product, Customer ...

AssistIQ

Sr. Implementation Manager

Chicago, IL · On-site

This role goes beyond execution; you will act as a strategic partner to customers, a mentor to Implementation Managers, and a key voice in cross-functional collaboration with Product, Customer ...

Loop

Senior Implementation Manager

Chicago, IL · On-site

Responsibilities : • Own end-to-end project management for Loop's largest and most complex enterprise implementations, from kick-off through post-launch hypercare and handoff to Customer Success ...

Loop

Senior Implementation Manager

Chicago, IL · On-site

You are the strategic hub connecting Sales, Pre-Sales, Engineering, Operations, and Customer ... You'll manage multiple large-scale implementations simultaneously, serve as a trusted advisor to ...

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Illinois

Customer Implementation Manager information

See Illinois salary details

$37.8K

$100.3K

$162.8K

How much do customer implementation manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer implementation manager in Illinois is $100,312.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,200.00 and $117,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What are popular job titles related to Customer Implementation Manager jobs in Illinois?

For Customer Implementation Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in Illinois look for?

The top searched job categories for Customer Implementation Manager jobs in Illinois are:

What cities in Illinois are hiring for Customer Implementation Manager jobs?

Cities in Illinois with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Illinois as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $100,312 per year, or $48.2 per hour.

Implementation Manager

AssistIQ

Chicago, IL • On-site, Remote

Full-time

Medical, PTO

Re-posted 20 days ago

Job description

About Us
At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by fixing one of the core problems - providers lack accurate data and insights on their supply and implant usage. Our AI-driven software solution provides highly accurate, seamless capture of supply and implant usage in real-time, and generates actionable insights to healthcare systems, enabling better revenue capture and reduced waste, ultimately leading to better value of care and better outcomes for patients.
About the Role
In the role of Implementation Manager, you'll deploy AssistIQ's software across various surgical suites and procedural areas in hospitals across North America. You will generate learning and leverage best practices, supporting the development of a scalable implementation model that serves our customers.
Your ultimate goal is to make it easy for our customers to adopt and implement our solution.
We're excited by candidates who enjoy and are capable of working in a fast-paced entrepreneurial environment. To be successful, you will be adept at juggling responsibilities in parallel, including anticipating and identifying operational risks and mitigations, striking a balance between product and customer priorities while building strong customer relationships.
We would expect you to comfortably move between clinical teams (e.g. nurses, physicians) and administrative stakeholders (e.g. finance, procurement). Teamwork, professionalism, confidentiality, project management, understanding of software products and communication are essential.
Given the nature of startup life, the role of the Implementation Manager is dynamic with priorities evolving regularly.
Responsibilities
  • Plan and execute product implementation at customer locations from discovery to live deployment, including but not limited to:
    • Building and maintaining positive relationships with product end users and communicating effectively with key stakeholders including on-site clinical teams, IT, managers, supply chain/logistics and administration.
    • Completing on-site customer discovery meetings and product demos to understand customer needs and opportunities.
    • Identifying product gaps, customer, and internal risks to product implementation.
    • Partnering with the internal Product team to outline customer needs.
    • Completing on-site training for end users and ensuring end user acceptance.
    • Communicating with various customer stakeholders with project updates throughout the implementation process.
    • Identifying and escalating potential risks to the implementation scope or timeline in a timely manner.
    • Ensuring smooth transition to customer success team post go-live.
    • Ensuring internal and external visibility into implementation progress and milestones for the customer through reporting and stakeholder meetings.
    • Conduct user acceptance testing post go-live with end users and communicate product feedback for improvements.
  • Continuously improve implementation processes, including:
    • Evolving training materials for superusers and other clinical teams, as required, striving for standardization and scalability.
    • Refining implementation playbook and processes, leveraging feedback from customers.
  • Be the "boots on the ground" to drive product improvements and expansion opportunities:
    • Partner with the product team to improve product post go-live by gathering and delivering product feedback to the product team and understanding the strategic impact of any requested / required features.

Requirements
  • Led software and/or hardware implementations, ideally in healthcare IT (OR and supply chain a bonus but not a requirement) for multiple end user types with various training requirements and strategies. Experience in Surgical ORs or procedure rooms is an asset but not required.
  • Ability to manage key project stakeholder relationships and provide tracking and updates to the internal team as well as customer operational stakeholders.
  • Experience providing support during pre and post go-live and creating successful transitions to customer success teams.
  • Demonstrated capability for problem-solving, prioritization and project management.
  • Excellent interpersonal skills.
  • Ability to synthesize information, think quickly and drive changes.
  • Strong communication (verbal, presentation, written) and time management skills.
  • A current driver's license.
  • 55%+ travel required

Benefits
  • Health insurance
  • 3 weeks of vacation
  • 10 sick days
  • Flexible work hours
  • Top of class culture

Our Core Values
  • Customer Centricity: We actively learn about our customers' pain points to understand their needs and deliver technology solutions that exceed their expectations. Customer satisfaction is our ultimate measure of success.
  • Transparency & Inclusivity: We act with integrity, creating space for new ideas and sharing information about our progress, challenges, and decision-making processes.
  • Agility & Flexibility: We iterate with speed, challenging the status quo and seeking continuous improvement to respond to our customer needs and market changes.
  • Accountability and Collaboration: We foster a culture of responsibility and display curiosity, grit and passion to achieve our objectives, individually and as a team.
  • Social Responsibility: We prioritize environmental impact by making responsible choices and developing products that make the healthcare industry more sustainable.

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