ZipRecruiter

Log In

1

Customer Implementation Manager Jobs in Illinois

Loop

Senior Implementation Manager

Chicago, IL · On-site

Responsibilities : • Own end-to-end project management for Loop's largest and most complex enterprise implementations, from kick-off through post-launch hypercare and handoff to Customer Success ...

Loop

Senior Implementation Manager

Chicago, IL · On-site

You are the strategic hub connecting Sales, Pre-Sales, Engineering, Operations, and Customer ... You'll manage multiple large-scale implementations simultaneously, serve as a trusted advisor to ...

Asana

Senior Implementation Manager

Chicago, IL · On-site

What You'll Do You will lead customers through structured engagements in partnership with Customer ... You manage multiple workstreams and executive stakeholders, simultaneously, keep implementations on ...

Asana

Senior Implementation Manager

Chicago, IL · On-site

What You'll Do You will lead customers through structured engagements in partnership with Customer ... You manage multiple workstreams and executive stakeholders, simultaneously, keep implementations on ...

Augment

Implementation Manager (Distribution)

Chicago, IL · On-site

$125 - $150/hr

We are a team of engineers, product designers, and customer champions applying the most ... Overview As an Implementation Manager at Augment, you will serve as both a leader and an individual ...

ONETRACK.AI

Senior Implementation Manager

Chicago, IL · On-site

... customer stakeholders. Drive timely resolution of dependencies and blockers to keep multi ... implementation, delivery, or engagement management within SaaS, IoT, or hardware/software hybrid ...

ONETRACK.AI

Senior Implementation Manager

Chicago, IL · On-site

... customer stakeholders. Drive timely resolution of dependencies and blockers to keep multi ... implementation, delivery, or engagement management within SaaS, IoT, or hardware/software hybrid ...

ONETRACK.AI

Senior Implementation Manager

Chicago, IL · On-site

$150 - $200/hr

... customer stakeholders. Drive timely resolution of dependencies and blockers to keep multi ... implementation, delivery, or engagement management within SaaS, IoT, or hardware/software hybrid ...

previous pagenext page

Showing results 21-40

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Illinois

Customer Implementation Manager information

See Illinois salary details

$37.8K

$100.3K

$162.8K

How much do customer implementation manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer implementation manager in Illinois is $100,312.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,200.00 and $117,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What are popular job titles related to Customer Implementation Manager jobs in Illinois?

For Customer Implementation Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in Illinois look for?

The top searched job categories for Customer Implementation Manager jobs in Illinois are:

What cities in Illinois are hiring for Customer Implementation Manager jobs?

Cities in Illinois with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Illinois as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $100,312 per year, or $48.2 per hour.

Senior Implementation Manager

Chicago, IL • On-site

Loop
See more jobs at Loopexternal

Full-time

Re-posted 29 days ago

Job description

Job Summary:
Loop is an AI-native company focused on transforming the global supply chain through its Logistics Data Platform. As a Senior Implementation Manager, you will lead complex enterprise implementations, ensuring clients derive value from Loop’s platform while mentoring junior team members.
Responsibilities:
• Own end-to-end project management for Loop’s largest and most complex enterprise implementations, from kick-off through post-launch hypercare and handoff to Customer Success.
• Lead deep discovery sessions with client stakeholders to document business and technical requirements, configure Loop’s platform, and ensure the delivered solution precisely addresses client needs.
• Develop and execute comprehensive implementation plans with clear timelines, milestones, and deliverables—coordinating across engineering, operations, and client teams to ensure on-time delivery.
• Facilitate kick-off calls, weekly status meetings, executive check-ins, and milestone reviews—both virtually and on-site.
• Lead process mapping and workflow whiteboarding sessions; produce internal and client-facing documentation for workflows and SOPs.
• Drive change management conversations with clients, advising on business process transformation and best practices.
• Ensure clean handoffs to Customer Success, setting up accounts for long-term success and retention.
• Partner with Sales and Pre-Sales on scoping and technical discovery for strategic, complex deals—serving as an implementation SME during the sales cycle.
• Work directly with Loop’s Technical Architect to scope use cases for the product roadmap and advocate for client-driven product enhancements.
• Proactively identify and communicate implementation risks, escalation points, and opportunities to internal and external stakeholders.
• Collaborate with Operations to ensure configured products are appropriately supported for ongoing client servicing.
• Serve as a cross-functional escalation point for complex implementation issues, driving resolution with urgency and clarity.
• Mentor and support junior Implementation Managers—sharing domain knowledge, reviewing deliverables, and helping them navigate complex situations.
• Contribute to the development and continuous improvement of implementation playbooks, templates, and methodology standards.
• Help define and refine best practices for onboarding, configuration, and client communication across the team.
Qualifications:
Required:
• 5-8+ years of customer-facing experience in implementation, project/program management, or solutions delivery—preferably in supply chain, logistics, or B2B SaaS.
• Proven track record delivering complex, enterprise-scale implementations end-to-end with minimal oversight.
• Deep domain expertise in transportation, logistics, freight audit, or supply chain technology.
• Experience managing senior to executive-level stakeholders (Director through C-suite) throughout an implementation lifecycle.
• Highly autonomous—able to prioritize, problem-solve, and drive outcomes across multiple concurrent projects in a fast-paced environment.
• Strong analytical and data-driven mindset; able to translate implementation data and client outcomes into ROI narratives.
• Excellent written and verbal communication skills—executive-ready, clear, and concise.
• Demonstrated ability to lead process mapping and whiteboard complex operational workflows with clients and internal teams.
• Experience mentoring others or informally leading cross-functional project teams.
• Proficiency in project management tools (e.g., Monday.com, Linear, Jira, or similar).
Company:
Loop provides a platform that manages logistics and supply chain data through automation and analytics tools. Founded in 2021, the company is headquartered in Chicago, USA, with a team of 201-500 employees. The company is currently Growth Stage.

Apply