Customer Implementation Manager Jobs in Gurnee, IL

Job Type
Full-time
Description
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
This is a 100% in-office role based at our Rochester, NY location. Candidates in , Schaumburg, IL or Meridian, ID, will also be considered. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.
Position Overview
The Manager Implementation Ops will provide leadership, coaching, training and mentoring to PRC's to ensure all critical aspects of Web Pay Products are set up accurately meet the client's expectations within the specific Service Level agreement. The Manager will provide feedback to the Consultants on areas of improvement and to identify areas of success. The manager will be instrumental assisting the PRC team by providing feedback on staff performance, client issues, actions to be taken to improve department and maintain implementation success. The manager must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.
Primary Responsibilities
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure that the client base receives the appropriate level of customer service and technical support by spending the majority of your time, but not limited to, handling unresolved and escalated client issues with prompt and courteous service.
• Manage the day-to-day activities of the Implementation support staff by providing leadership, coaching and mentoring.
• Work with other areas of the organization to ensure consistency in all policies and procedures.
• Work with the Learning & Development department to coordinate, assess and manage employees' training needs and gaps.
• Develop and implement employee motivation activities and incentives.
• Handle disciplinary issues as necessary.
• Responsibility for interviewing and hiring candidates.
• Provide positive and constructive feedback to employees while balancing ownership and continuous improvement.
• Develop and motivate team members to reach departmental goals.
• Works with the Department Director to plan and schedule resources.

Education and Experience

• 2 years Management Experience. Experience in team development and workflow process- a matrix environment is a plus.
• Bachelor's Degree required.
• Strong mathematical ability and aptitude to learn the payroll software application.
• Experience in team development and workflow process- a matrix environment is a plus.
• Excellent troubleshooting ability in order to handle clients' payroll issues.
• Ability to multi-task.
• Excellent listening and communication skills - 100% client satisfaction is our #1 priority.
• Ability to work in a fast-paced, high stress environment.
• Knowledge of Microsoft Office, especially Microsoft Excel.
• Project Management and/or Change Management a plus.
• Knowledge of Access, SQL or Crystal Reports a plus
• Physical requirements:
• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
The base pay range for this position is $85,200 - $121,700 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.
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#LI-Meridian, ID