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Customer Implementation Manager Jobs in Gurnee, IL

Rsli

National Client Executive

Schaumburg, IL · On-site

$101K - $135K/yr

Proven ability to manage high level relationships with client and broker decision-makers. * Achieves or exceeds assigned metrics for client persistency, new customer/product implementations, and ...

AbbVie

Sr. Manager Customer Excellence

North Chicago, IL · On-site

$124K/yr

Design and implement process and workflow improvements that enhance speed, clarity, and ease of engagement. * Partner with technical and system owners to support enhancements to platforms (e.g., CRM, ...

MedService Repair, LLC

Be Seen First

Inside Sales Account Manager

Vernon Hills, IL · On-site

$50K - $55K/yr

We are currently seeking Inside Sale Account Managers in the Chicago area (Vernon Hills). The ... to new and existing customers * Implement strategies to displace competitors * Engage in ...

Sunstar

CRM Marketing Manager

Schaumburg, IL · On-site

Collaborate with external agencies and technology partners to implement CRM initiatives * Serve as the CRM subject matter expert and provide strategic guidance across the organization * Ensure CRM ...

Sunstar

CRM Marketing Manager

Schaumburg, IL · On-site

Collaborate with external agencies and technology partners to implement CRM initiatives * Serve as the CRM subject matter expert and provide strategic guidance across the organization * Ensure CRM ...

AbbVie

CRM Transformation Director

Mettawa, IL · On-site

The team will define and implement enterprise journeys, manage CRM programs end-to-end, and code, configure, and deploy campaigns in our AI-enabled marketing automation platform - continuously ...

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Gurnee, IL

Customer Implementation Manager information

See Gurnee, IL salary details

$37.4K

$99.4K

$161.3K

How much do customer implementation manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer implementation manager in Gurnee, IL is $99,359.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $116,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

How much do customer implementation managers make in the US?

Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What job categories do people searching Customer Implementation Manager jobs in Gurnee, IL look for?

The top searched job categories for Customer Implementation Manager jobs in Gurnee, IL are:

What cities near Gurnee, IL are hiring for Customer Implementation Manager jobs?

Cities near Gurnee, IL with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Gurnee, IL as of July 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $99,359 per year, or $47.8 per hour.

Customer Technical Support Specialist II

Steris Corporation

Lake Forest, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

STERIS rating

8.2

Company rating: 8.2 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

55th of 887 rated healthcare providers

Job description

Position Summary
The Customer Technical Support Specialist Tier 2 provides specialized technical support for STERIS Sterile Processing and Connectivity software products. This position provides part front-line user support for the software, as well as specialized support for issues requiring additional expertise and experience. Expert analytical and problem-solving skills and a broad understanding of STERIS software are required to independently troubleshoot problems related to software, including internal software issues and external factors such as printers, networking, and configurations of servers and databases. Such work requires examining and analyzing application and operating system log files and diagnostics, providing backup support to the Tier 1 Specialists for issues that are more complex, and collaborating with Customer IT staff to troubleshoot complex issues. The Tier 2 Specialist also provides advanced implementation support and remote installation and upgrading of STERIS software, and is expected to be fluent in managing a broad array of software and interface projects without assistance. Additional responsibilities include handling Customer requests such as coding scripts to perform complex data updates, loads and requests, writing coding and delivering complex custom queries and reports, assisting software development staff in testing new versions of the software, and providing in-depth analysis of issues and error reports for development staff.
This role will support 9am-6pm CST and carries an on-call rotation of 1 week per month.
What You'll do as a Customer Technical Support Specialist II
  • Direct front-line Technical Support of Customers
    • Provides mix of front-line and second-line telephone and/or desktop/server support via remote connection to customer servers
    • Participates in 24/7 technical support coverage on rotational basis
    • Designs complex custom reports/queries using proprietary software and MS SQL Server
    • Performs complex bulk data updates, manipulations, and investigations as needed for Customers
    • Analyzes log files and application and system diagonstics and metrics to identify advanced problems or issues. Collaborates with Customer IT staff to troubleshoot complex issues.
    • Provides backup support to Tier 1 Specialists
    • Documents activity, issues and resolutions for Customer support issues
  • Implementation and upgrade support
    • Provides advanced technical expertise for implementation and upgrade calls with Customers
    • Assists and advises Customers with server and workstation set-up
    • Loads data into Customer servers and assists Tier 1 Specialists on complex data issues
    • Performs all setup, installation, and configuration tasks for STERIS software and interfaces independently.
    • Coordinates technical activities and tasks with Customer IT counterparts and assists Tier 1 Specialists with topics requiring advanced expertise or experience.
    • Document activity and interactions with customer implementations and upgrades
  • Testing and Documentation support
    • Assist in testing new proprietary software
    • Identifies areas of software, implementation, installation or maintenance requiring improved documentation
    • Writes, reviews and publishes documentation to support software

The Experience, Skills, and Abilities Needed
  • BS in computer science or closely related field and 3-7 years of experience working in technical support of computers, network, applications, etc OR 11+ years relevant experience without degree
  • Experience in programming in MS Access, Java, Visual Basic, C# or similar language
  • Experience in MS SQL Server
  • Experience with the configuration of personal and laptop computers, printers, and various other hardware and software required.
  • The ability to diagnose hardware repairs on computers and equipment.
  • Must possess good interpersonal and communication skills to effectively communicate with customers via phone and email
  • Must exhibit strong problem-solving and analytical skills to understand complex problems and situations
  • Must demonstrate attention to detail and responsibility in performing tasks
  • Ability to communicate well in high-pressure situations
  • Ability to independently research and investigate problems in highly complex and variable environments
  • Ability to mentor and support less experienced team members
  • Physical location that is able to access high-speed internet (cable modem) with capability to retain a permanent IP address

What STERIS Offers
At STERIS, we invest in our employees and their families for the long term! STERIS wouldn't be where it is today without our incredible people. We share our success together with you by rewarding you for your hard work and achievements.
Here is just a brief overview of what we offer:
  • Competitive Pay
  • Extensive Paid Time Off and (9) added Holidays.
  • Excellent healthcare, dental, and vision benefits
  • 401(k) with a company match
  • Long/Short term disability coverage
  • Parental Leave
  • Additional add-on benefits/discounts for programs such as Pet Insurance
  • Continued training and educations programs
  • Excellent opportunities for advancement in a stable long-term career
  • #LI-KS1 #LI-Hybrid

Pay range for this opportunity is $70,000-90,000. This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

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