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Customer Implementation Manager Jobs in DeKalb, IL

pregis

Enterprise Engineering Manager

Aurora, IL · On-site

... successful customer implementations and consistent delivery against commitments. Success is ... Manage project scope, resources, timelines, budgets, and customer expectations. * Support ...

Quality Staffing

Be Seen First

Customer Service/ Office manager

West Chicago, IL · On-site

$25 - $26/hr

... * Assist in implementing company policies and procedures while guiding team members on ... Manage office supplies, equipment, and vendor services for operational efficiency. 2. Customer ...

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OSI Group

FSQA Customer Support Manager

Aurora, IL

$97K/yr

... implementing customer-focused activities. Principal Duties & Responsibilities: • Job is an ... managing emerging food safety and quality risks. • Contributes to innovation, troubleshooting ...

Pregis

Enterprise Engineering Manager

Aurora, IL · On-site

... successful customer implementations and consistent delivery against commitments. Success is ... Manage project scope, resources, timelines, budgets, and customer expectations. * Support ...

Pregis LLC

Enterprise Engineering Manager

Aurora, IL · On-site

$145 - $170/hr

... successful customer implementations and consistent delivery against commitments. Success is ... Manage project scope, resources, timelines, budgets, and customer expectations. * Support ...

MDAEdge

Microsoft Dynamics CRM Administrator

Elgin, IL · On-site

Responsibilities : • Administer and maintain Microsoft Dynamics CRM, including security settings, user permissions, and system configurations. • Develop, customise, and implement CRM workflows ...

Pella Corporation

Customer Support Supervisor

Geneva, IL · On-site

$66K - $80K/yr

... implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth. The ideal candidate will have experience managing a ...

DPDHL

Customer Service Supervisor

Aurora, IL · On-site

$60K - $80K/yr

... review with manager and implement approved action plans Ensure value-added services for customers are completed as required Required Education and Experience Bachelor's degree or equivalent ...

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Customer Implementation Manager information

See DeKalb, IL salary details

$38.3K

$101.6K

$164.9K

How much do customer implementation manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer implementation manager in DeKalb, IL is $101,603.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $118,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What job categories do people searching Customer Implementation Manager jobs in DeKalb, IL look for?

The top searched job categories for Customer Implementation Manager jobs in DeKalb, IL are:

What cities near DeKalb, IL are hiring for Customer Implementation Manager jobs?

Cities near DeKalb, IL with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in DeKalb, IL as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $101,603 per year, or $48.8 per hour.

Card Issuance Implementation Manager

Perfect Plastic Printing Corp

Saint Charles, IL • On-site

$65K - $85K/yr

Full-time

Re-posted 21 days ago

Job description

DUTIES AND RESPONSIBILITIES:
Manage Initial Client Setup (after MSA execution)
· Participate in or lead kickoff calls with new Card Issuance clients
· Gather client program requirements including:
o Data Processor/Provider
o Bank and BIN information
o Profile and/or scripting needs
o Profile Validation and Key Validation requirements
o Custom Development/package logic
o Return files, Partner Page, and/or API needs
· Request and Distribute Client ID number from PPP Accounting Team:
o Create Card Issuance (aka Perso) Client account
o Request Client Partner Page account from IT
o Provide Client ID number to Database Developer
· Request IMB/TrackMyMail account creation and Partner Page enablement from IT
· Provide SOW(s) to client for scripting, Client Implementation, and/or additional development work
o Additional development can include custom reporting, package logic changes, etc.
o Request technical timeline and details for SOW from development team
Lead Implementation Process
· Lead status update calls with client, PPP, and outside vendor during implementation
· Track key timelines and deliverables via shared Project Roadmap
· Confirm materials lead times (cards, collateral) with Card Issuance CSR
· Hold weekly status meetings with members of Technical Services/IT for ongoing projects
· Create Pace jobs for billing purposes using SOW pricing for scripting, implementation, and additional development work.
· Hand off client/program to Card Issuance CSR after implementation is complete
Coordinate Technical Setup
· Coordinate SFTP connectivity with data providers (input files), clients (return files), and PPP IT team
· Coordinate Key exchanges and bin delegation with Key Management team
o Ensure IPK Certificates have been requested and installed
o May also coordinate key validation services (KMS, PVT)
· Coordinate testing procedures throughout implementation process from SFTP connectivity to final package approval testing
Coordinate Script Development and Validation
· Provide scripting request or development request details to PPP Technical Services Team
· Coordinate profile validation services with outside providers (i.e., Fime) per bank and Association requirements.
o May include CPV, Easypath, CNS, PVT
o Script technical details to be provided by PPP Technical Services team
· Manage Profile Validation documentation and SharePoint library
Company Description
Perfect Plastic is a leading producer of financial transaction devices. It has experienced consistent growth for going on 10 years. We are looking for the right individual to help us create and evaluate new innovations relative to our markets. Our company is focused on alternative product materials and other transaction device options. Come work for a dynamic company in a thriving field. We strive to have happy, engaged employees at all levels.
Come join our team as we expand into a manufacturing facility that is state of the art, and help us in our efforts to continue setting revenue records.

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